943 lines
41 KiB
HTML
943 lines
41 KiB
HTML
<!DOCTYPE html>
|
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<html dir="ltr" lang="en-US">
|
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<head>
|
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<meta charset="utf-8" />
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<!-- v25864 -->
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|
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<title>Error Code 0x1007 – Roberts Space Industries Knowledge Base</title>
|
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|
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<meta name="csrf-param" content="authenticity_token">
|
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<meta name="csrf-token" content="">
|
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|
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<meta name="description" content="This error code is a generic network error and unfortunately it could mean a number of different things. We would also very much..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
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<meta property="og:type" content="website" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
|
||
<meta property="og:title" content="Error Code 0x1007" />
|
||
<meta property="og:description" content="This error code is a generic network error and unfortunately it could mean a number of different things. We would also very much appreciate it if you would let us know whether any of the following..." />
|
||
<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/6138725219735-Error-Code-0x1007" />
|
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/6138725219735-Error-Code-0x1007">
|
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/6138725219735-Error-Code-0x1007">
|
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/6138725219735-Error-Code-0x1007">
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|
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
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<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
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<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
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<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
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<script>
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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ga('create', 'UA-39586040-9', 'auto');
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ga('send', 'pageview');
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</script>
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<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
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<script>
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window.dataLayer = window.dataLayer || [];
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function gtag(){dataLayer.push(arguments);}
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gtag('js', new Date());
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gtag('config', 'G-V6MWYXRQNP');
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</script>
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<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
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<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
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<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
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<style>
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#cookiebanner {
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box-sizing: border-box;
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background-color:rgb(36,36,39);
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opacity: 0.9; width:100%;
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position: fixed;
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z-index: 2147483645;
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bottom:-800px
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}
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/* Quick Fix */
|
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.c-cookie-banner__content a {
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color: inherit;
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text-decoration: underline;
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}
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.c-cookie-banner__content a:hover,
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.c-cookie-banner__content a:focus {
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text-decoration: underline;
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}
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.c-cookie-banner-selectors {
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display: flex;
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align-items: center;
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justify-content: flex-start;
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padding: 0;
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flex-wrap: wrap;
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}
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.c-cookie-banner-icon {
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display: none;
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}
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</style>
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<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
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<script>
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var cfaRules = [{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"authenticator_issue",
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360004791554,
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360004738833,
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360004791074,
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360004791594,
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360004790894,
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360004739013
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"formId":360000074074,
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"requireds":[
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360004791074,
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"hacked_accounts",
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"select":[
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360004790894,
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"formId":360000074074,
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"requireds":[
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360004791074,
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"fieldType":"tagger",
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"field":360004737673,
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"value":"recover_account",
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"select":[
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360004790894,
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],
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"formId":360000074074,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"gifted_reclaimed_pledge",
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360004739373,
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360004791614
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],
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"formId":360000070273,
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"missing_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"refund",
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"fieldType":"tagger",
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"field":360004740653,
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"value":"track_package",
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"wrong_or_damaged_merchandise",
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"select":[
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"field":360004793634,
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"field":360004793634,
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"value":"tech_support_installation_issue",
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},{
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"field":360004793634,
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"value":"tech_support_launcher_or_game",
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_other",
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"formId":360000070293,
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]
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},{
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"fieldType":"tagger",
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"field":360004797474,
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"value":"reward_or_discount_coupon_missing",
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"formId":360000074234,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004797474,
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"value":"subscription_payment",
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"select":[
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],
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"formId":360000074234,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004797794,
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"value":"invite_a_developer",
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"select":[
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360004797834,
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360004758253,
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360004745213,
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360004798474,
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360004798654,
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],
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"formId":360000074254,
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"requireds":[
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360004811454,
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360004758253,
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360004745213
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]
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||
}];</script>
|
||
<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
|
||
</head>
|
||
<body class="">
|
||
|
||
|
||
|
||
|
||
<div id="cookiebanner" class="cig-cookie-banner">
|
||
<section class="c-cookie-banner banner">
|
||
<header class="c-cookie-banner__header top">
|
||
<h2>[#TITLE#]</h2>
|
||
|
||
<ul class="c-cookie-banner__buttons banner-accept-buttons">
|
||
<li class="banner-accept-button" id="allow-selected">
|
||
Allow selection
|
||
</li>
|
||
<li class="or">or</li>
|
||
<li class="banner-accept-button" id="allow-all">
|
||
[#ACCEPT#]
|
||
</li>
|
||
</ul>
|
||
</header>
|
||
|
||
<div class="c-cookie-banner__content-wrapper banner-text">
|
||
<div class="c-cookie-banner__content">
|
||
[#TEXT#]
|
||
</div>
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||
</div>
|
||
|
||
<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
|
||
<li class="show-more-button" id="show-more">
|
||
<span class="banner-accept-button show">[#DETAILS#]
|
||
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
||
</svg>
|
||
</span>
|
||
<span class="banner-accept-button hide">Hide details
|
||
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
||
</svg>
|
||
</span>
|
||
</li>
|
||
</div>
|
||
</ul>
|
||
|
||
<div class="expendable">
|
||
<div class="tab">
|
||
<div class="tab-headers" data-tab-active="1">
|
||
<div class="tab-header active" tab="1">
|
||
[#COOKIESOVERVIEW#]
|
||
</div>
|
||
<div class="tab-header" tab="2">
|
||
[#ABOUTCOOKIES#]
|
||
</div>
|
||
</div>
|
||
<div class="tab-contents">
|
||
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
|
||
<div class="list-categories">
|
||
<div class="category category_displayed" cat="1">
|
||
[#COOKIETYPE_NECESSARY#]
|
||
</div>
|
||
<div class="category" cat="2">
|
||
[#COOKIETYPE_STATISTICS#]
|
||
</div>
|
||
<div class="category" cat="3">
|
||
[#COOKIETYPE_ADVERTISING#]
|
||
</div>
|
||
<div class="category" cat="4">
|
||
[#COOKIETYPE_PREFERENCE#]
|
||
</div>
|
||
<div class="category" cat="5">
|
||
[#COOKIETYPE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
<div class="selector-category">
|
||
<select id="select-category">
|
||
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
|
||
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
||
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
||
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
|
||
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
|
||
</select>
|
||
</div>
|
||
<div class="category-contents">
|
||
<div class="category-content category-content__displayed" cat-content="1">
|
||
[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
</div>
|
||
|
||
<script>
|
||
function initGoogleAnalytics() {
|
||
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
|
||
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
|
||
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
||
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
||
|
||
ga('create', 'UA-39586040-9', 'auto');
|
||
ga('set', 'anonymizeIp', true)
|
||
ga('send', 'pageview');
|
||
}
|
||
|
||
window.addEventListener('CookiebotOnConsentReady', () => {
|
||
if(Cookiebot.consent.statistics) {
|
||
initGoogleAnalytics();
|
||
}
|
||
});
|
||
|
||
var cookieBannerSliderPos = 0;
|
||
|
||
function showCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
var dialogHeight = parseInt(cookiebanner.offsetHeight);
|
||
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
|
||
cookieBannerSliderPos += 4;
|
||
if (cookieBannerSliderPos < dialogHeight) {
|
||
setTimeout(function () {
|
||
showCookieBanner();
|
||
}, 1);
|
||
} else {
|
||
cookieBannerSliderPos = 0;
|
||
cookiebanner.style.bottom = "0px";
|
||
}
|
||
}
|
||
|
||
function hideCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
cookiebanner.style.display = "none";
|
||
}
|
||
|
||
function callbackExpand() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
if(cookiebanner.classList.contains('expended')) {
|
||
cookiebanner.classList.remove('expended');
|
||
} else {
|
||
cookiebanner.classList.add('expended');
|
||
}
|
||
}
|
||
|
||
var previousTabNumber = 1;
|
||
function callbackHeaders(e) {
|
||
const tabs = document.querySelectorAll('.tab-header');
|
||
for (i = 0; i < tabs.length; ++i) {
|
||
tabs[i].classList.remove('active');
|
||
}
|
||
e.currentTarget.classList.add('active');
|
||
const tabNumber = e.currentTarget.getAttribute('tab');
|
||
const tabHeaders = document.querySelector('.tab-headers');
|
||
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
||
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
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const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
||
previousNode.classList.remove('tab-content__displayed');
|
||
node.classList.add('tab-content__displayed');
|
||
previousTabNumber = tabNumber;
|
||
}
|
||
|
||
|
||
var previousCatNumber = 1;
|
||
function callbackCategory(e) {
|
||
const categories = document.querySelectorAll('.list-categories .category');
|
||
for (i = 0; i < categories.length; ++i) {
|
||
categories[i].classList.remove('category_displayed');
|
||
}
|
||
e.currentTarget.classList.add('category_displayed');
|
||
const catNumber = e.currentTarget.getAttribute('cat');
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function callbackAllowSelected() {
|
||
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
const marketingAllowed = document.getElementById('advertising').checked;
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const preferenceAllowed = document.getElementById('preference').checked;
|
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Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
|
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hideCookieBanner()
|
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}
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function callbackAllowAll() {
|
||
Cookiebot.submitConsent();
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||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackChangeSelect(e) {
|
||
|
||
const catNumber = e.currentTarget.value;
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function bindEvent() {
|
||
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
||
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
|
||
|
||
const headers = document.querySelectorAll('.tab-header');
|
||
for(var i=0; i < headers.length; i++) {
|
||
headers[i].addEventListener('click', callbackHeaders);
|
||
}
|
||
const categories = document.querySelectorAll('.category');
|
||
for(var i=0; i < categories.length; i++) {
|
||
categories[i].addEventListener('click', callbackCategory);
|
||
}
|
||
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
||
}
|
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bindEvent();
|
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</script>
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<header class="header">
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<nav class="header_user--desktop">
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<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F6138725219735-Error-Code-0x1007&locale=en-us">Sign in</a>
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<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
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<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F6138725219735-Error-Code-0x1007&locale=en-us">Sign in</a>
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<div class="hero-links">
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<h3>other ways to find help</h3>
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<div class="hero-links--container">
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<a href="https://robertsspaceindustries.com/playstarcitizen">
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<span class="logo-link"></span>
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<h5>Learn the basics!</h5>
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<p>how to play guide</p>
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</a>
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<a href="https://robertsspaceindustries.com/community/issue-council">
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<span class="logo-link"></span>
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<h5>Found a bug?</h5>
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<p>check rsi issue council</p>
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</a>
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<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
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<span class="logo-spectrum"></span>
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<h5>Helpdesk forum</h5>
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<p>spectrum community</p>
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</a>
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<div class="section-articles collapsible-sidebar" aria-expanded="true">
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<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
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<ul>
|
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<li>
|
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<a href="/hc/en-us/articles/22531092903319-Error-3005" class="sidenav-item "> <span>Error 3005</span> </a>
|
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</li>
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<li>
|
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<a href="/hc/en-us/articles/22514899089431-Error-2000-or-50XX" class="sidenav-item "> <span>Error 2000 or 50XX</span> </a>
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</li>
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<li>
|
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<a href="/hc/en-us/articles/22382918063383-RSI-Launcher-Missing-a-Game-Package-Message" class="sidenav-item "> <span>RSI Launcher - "Missing a Game Package" Message</span> </a>
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</li>
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<li>
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<a href="/hc/en-us/articles/15319103527063-Running-and-Installed-Application-Conflicts" class="sidenav-item "> <span>Running and Installed Application Conflicts</span> </a>
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</li>
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<li>
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<a href="/hc/en-us/articles/6138725219735-Error-Code-0x1007" class="sidenav-item current-article"> <span>Error Code 0x1007</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360049069133-Error-Code-15011" class="sidenav-item "> <span>Error Code 15011</span> </a>
|
||
</li>
|
||
|
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<li>
|
||
<a href="/hc/en-us/articles/360000161747-Troubleshoot-the-RSI-Launcher" class="sidenav-item "> <span>Troubleshoot the RSI Launcher</span> </a>
|
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</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000081507-Launcher-is-stuck-checking-for-updates" class="sidenav-item "> <span>Launcher is stuck checking for updates</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000115367-Troubleshoot-errors-with-data-p4k" class="sidenav-item "> <span>Troubleshoot errors with data.p4k</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360012273294-Error-Code-0x1002" class="sidenav-item "> <span>Error Code 0x1002</span> </a>
|
||
</li>
|
||
|
||
</ul>
|
||
|
||
<a href="/hc/en-us/sections/360000502273-Launcher-Troubleshooting" class="article-sidebar-item">See more</a>
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<a href="/hc/en-us/sections/360000502273-Launcher-Troubleshooting">Launcher Troubleshooting</a>
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<div class="article-container" id="article-container">
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<article class="article">
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<header class="article-header">
|
||
<h1 title="Error Code 0x1007" class="article-title">
|
||
Error Code 0x1007
|
||
|
||
</h1>
|
||
|
||
<div class="article-author">
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<div class="avatar article-avatar">
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<span class="icon-agent"></span>
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<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
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</div>
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<div class="article-meta">
|
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Created by: <strong>Thrysurr-CIG</strong>
|
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<ul class="meta-group">
|
||
|
||
<li class="meta-data"><time datetime="2023-06-28T13:27:33Z" title="2023-06-28T13:27:33Z" data-datetime="relative">June 28, 2023 13:27</time></li>
|
||
<li class="meta-data">Updated</li>
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</header>
|
||
|
||
<section class="article-info">
|
||
<div class="article-content">
|
||
<div class="article-body"><p class="wysiwyg-text-align-center"><img src="/hc/article_attachments/6138915026839" alt="KB_ErrorCode-0x1007.png" width="445" height="183" /></p>
|
||
<p>This error code is a generic network error and unfortunately it could mean a number of different things. We would also very much appreciate it if you would let us know whether any of the following workarounds worked for you, or how you managed to resolve the issue otherwise, as this will help us assist other backers facing the same issue. You can discuss solutions for the error on <a href="https://robertsspaceindustries.com/spectrum/community/SC" target="_blank" rel="noopener noreferrer">Spectrum</a>.</p>
|
||
<p> </p>
|
||
<h2>Temporarily Change your System Clock</h2>
|
||
<p>In certain cases, this may resolve this problem. As of patch 3.17, we've had reports that this can work for many players running into this error recently. We are actively working with our network team and providers on getting a more permanent resolution in place.</p>
|
||
<div style="border-top: 2px solid #282927; border-bottom: 2px solid #282927; padding-left: 10px; border-radius: 5px;">
|
||
<p><span class="wysiwyg-color-red"><strong>Important!</strong></span> It is critical that if you attempt this method of fixing the troubles that you change your system clock back to the current date and time immediately after resolving this issue. Leaving your system clock to the wrong date and time will cause a number of other certification issues with other programs and <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360041208893" target="_blank" rel="noopener">within Star Citizen itself</a>.</p>
|
||
</div>
|
||
<p> </p>
|
||
<p>The current steps to resolve this:</p>
|
||
<ol>
|
||
<li><strong>Close and exit</strong> the RSI Launcher if it is open.</li>
|
||
<li>Click the <strong>Windows Start Menu</strong> Icon.</li>
|
||
<li>Select <strong>Settings</strong> (the gear icon).</li>
|
||
<li>Click on the Time & Language option from the list.</li>
|
||
<li>Within the <strong>Date & Time</strong> tab, which should open by default, change the "Set time automatically" option to Off.<br /><img src="/hc/article_attachments/6194444970007" alt="mceclip0.png" width="234" height="289" /></li>
|
||
<li>Once that has been done, click the <strong>Change</strong> button under "Set the date and time manually" option (see above).</li>
|
||
<li>In the window that appears, <strong>change the date to May 10th</strong>.</li>
|
||
<li>Click the <strong>Change</strong> button in that window to finalize the time update.</li>
|
||
<li>Open the <strong>RSI Launcher</strong> and login to the game.</li>
|
||
<li>Once you have successfully logged in, <strong>change your computer's clock to automatically acquire the current date and time again</strong> (See steps 1-5 above).</li>
|
||
</ol>
|
||
<p> </p>
|
||
<h2>Reduce Concurrent Downloads</h2>
|
||
<p class="wysiwyg-text-align-center"><img src="/hc/article_attachments/6139298278167" alt="KB_ErrorCode-0x1007-MaxDownloads.png" width="322" height="215" /></p>
|
||
<p> </p>
|
||
<ol>
|
||
<li><strong>Open</strong> the RSI Launcher.</li>
|
||
<li>Click on the <strong>Settings</strong> tab on the right side.</li>
|
||
<li>Click the drop down option next to <strong>Concurrent Downloads</strong> (see above image).</li>
|
||
<li><strong>Select a lower number</strong> option than whatever this was set at previously.</li>
|
||
</ol>
|
||
<p> </p>
|
||
<h2>Connect via VPN</h2>
|
||
<p>A <strong>VPN</strong> stands for <strong>Virtual Private Network,</strong> and can help with certain connection issues such as latency or routing problems between your home network and the game servers. Since these are third-party programs, we cannot recommend a specific one, but there are several available online.</p>
|
||
<p>As always, please be wary when downloading programs over the Internet.</p>
|
||
<p> </p>
|
||
<h2>Change DNS Settings</h2>
|
||
<h3>Use Default DNS Settings</h3>
|
||
<p><strong>DNS</strong> stands for <strong>Domain Name Server</strong> and it is crucial for letting your computer communicate with the Internet. We have seen some reports that issues with this may be causing this error to pop up. If you are using an alternate DNS than the default, follow these steps:</p>
|
||
<ol>
|
||
<li>Click the <strong>Windows Start Menu</strong> Icon.</li>
|
||
<li>Select <strong>Settings</strong> (the gear icon).</li>
|
||
<li>Select <strong>Network & Internet</strong> from the list of options.</li>
|
||
<li>Click <strong>Change Adapter Options</strong>.</li>
|
||
<li><strong>Right click</strong> your active network and select <strong>Properties</strong>.</li>
|
||
<li><strong>Select</strong> "Internet Protocol Version 4 (TCP/IPv4)" from the list and click <strong>Properties</strong>.</li>
|
||
<li>When the following window opens, select 'Obtain DNS server address automatically'.<br /><img src="/hc/article_attachments/6138899193751" alt="KB_ErrorCode-0x1007-DNS-Settings.jpg" /></li>
|
||
<li><strong>Click OK</strong> to save the changes.</li>
|
||
<li><strong>Restart</strong> your computer.</li>
|
||
</ol>
|
||
<p>Once the above steps are done, try the RSI Launcher again.</p>
|
||
<p> </p>
|
||
<h3>Use Public DNS Options</h3>
|
||
<p>Some companies such as Cloudflare and Google also provide a DNS service to help people that may need it. These do not cost money to use and can sometimes help alleviate network problems. If using the default DNS acquisition above does not work, try this instead:</p>
|
||
<ol>
|
||
<li>Click the <strong>Windows Start Menu</strong> Icon.</li>
|
||
<li>Select <strong>Settings</strong> (the gear icon).</li>
|
||
<li>Select <strong>Network & Internet</strong> from the list of options.</li>
|
||
<li>Click <strong>Change Adapter Options</strong>.</li>
|
||
<li><strong>Right click</strong> your active network and select <strong>Properties</strong>.</li>
|
||
<li><strong>Select</strong> "Internet Protocol Version 4 (TCP/IPv4)" from the list and click <strong>Properties</strong>.</li>
|
||
<li><strong>Select</strong> "Use the following DNS server addresses" and <strong>enter 8.8.8.8 and 1.1.1.1</strong> into the preferred and alternate boxes.</li>
|
||
<li><strong>Click OK</strong> to save the changes.</li>
|
||
<li><strong>Restart</strong> your computer.</li>
|
||
</ol>
|
||
<p>Once the above steps are done, try the RSI Launcher again.</p>
|
||
<p> </p>
|
||
<h2>Clear the User Settings</h2>
|
||
<p>It's possible your USER content needs to be rebuilt. </p>
|
||
<ol>
|
||
<li><strong>Open</strong> a file explorer. </li>
|
||
<li><strong>Locate</strong> the folder: (install drive)\Program Files\Roberts Space Industries\StarCitizen\LIVE </li>
|
||
<li><strong>Delete</strong> the USER folder. </li>
|
||
<li>Fully <strong>shutdown your computer</strong>. This fully clears any remaining Windows memory cache with incorrect or corrupt information.</li>
|
||
<li>After the computer has fully shut off, <strong>turn it back on</strong>.</li>
|
||
<li>Open the Launcher and <strong>try logging in again</strong> with your Login ID and password.</li>
|
||
</ol>
|
||
<p><strong>Helpful note:</strong> The logindata.json file generates and deletes when the RSI Launcher is open. This also helps to keep login information updated. Just in case, fully close the Launcher and make sure the file is definitely removed from (install drive)\Program Files\Roberts Space Industries\StarCitizen\LIVE.</p>
|
||
<p> </p>
|
||
<h2>Whitelist Star Citizen and RSI Launcher Files</h2>
|
||
<p>Ensure the following files are whitelisted in both your firewall and anti-virus (AV) software: RSI Launcher.exe and StarCitizen.exe.</p>
|
||
<ul>
|
||
<li>For help with whitelisting files within Windows, check these links:
|
||
<ul>
|
||
<li><a href="http://www.thewindowsclub.com/whitelist-program-windows-10">Whitelist in Windows 10/11</a></li>
|
||
</ul>
|
||
</li>
|
||
<li>Similarly, whitelist these same files in your AV software.
|
||
<ul>
|
||
<li>The steps to do this will vary depending on what AV program you are using, so you will need to head to the program's website for assistance if you are having trouble with this.</li>
|
||
</ul>
|
||
</li>
|
||
</ul></div>
|
||
|
||
<div class="article-attachments">
|
||
<ul class="attachments">
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
|
||
<section class="article-relatives">
|
||
|
||
<section class="related-articles">
|
||
|
||
<h3 class="related-articles-title">Related articles</h3>
|
||
|
||
<ul>
|
||
|
||
<li>
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