894 lines
38 KiB
HTML
894 lines
38 KiB
HTML
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<head>
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<title>Personal Data and Your RSI Account – Roberts Space Industries Knowledge Base</title>
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<meta property="og:title" content="Personal Data and Your RSI Account" />
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<meta property="og:description" content="With the world being so connected and virtually everything being online these days, security and privacy is an issue that is on most everyone's minds. Cloud Imperium Games is no different as we va..." />
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360050846473-Personal-Data-and-Your-RSI-Account" />
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/* Quick Fix */
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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</head>
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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<section class="c-cookie-banner banner">
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<header class="c-cookie-banner__header top">
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<h2>[#TITLE#]</h2>
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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<li class="banner-accept-button" id="allow-selected">
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Allow selection
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</li>
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<li class="or">or</li>
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<li class="banner-accept-button" id="allow-all">
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[#ACCEPT#]
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</li>
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</ul>
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</header>
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<div class="c-cookie-banner__content-wrapper banner-text">
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<div class="c-cookie-banner__content">
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[#TEXT#]
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</div>
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</div>
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<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
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<li class="show-more-button" id="show-more">
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<span class="banner-accept-button show">[#DETAILS#]
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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</svg>
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</span>
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<span class="banner-accept-button hide">Hide details
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</svg>
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</span>
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</li>
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</div>
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</ul>
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<div class="expendable">
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<div class="tab">
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<div class="tab-headers" data-tab-active="1">
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<div class="tab-header active" tab="1">
|
||
[#COOKIESOVERVIEW#]
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||
</div>
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||
<div class="tab-header" tab="2">
|
||
[#ABOUTCOOKIES#]
|
||
</div>
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||
</div>
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<div class="tab-contents">
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||
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
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||
<div class="list-categories">
|
||
<div class="category category_displayed" cat="1">
|
||
[#COOKIETYPE_NECESSARY#]
|
||
</div>
|
||
<div class="category" cat="2">
|
||
[#COOKIETYPE_STATISTICS#]
|
||
</div>
|
||
<div class="category" cat="3">
|
||
[#COOKIETYPE_ADVERTISING#]
|
||
</div>
|
||
<div class="category" cat="4">
|
||
[#COOKIETYPE_PREFERENCE#]
|
||
</div>
|
||
<div class="category" cat="5">
|
||
[#COOKIETYPE_UNCLASSIFIED#]
|
||
</div>
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||
</div>
|
||
<div class="selector-category">
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||
<select id="select-category">
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<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
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||
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
||
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
||
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
|
||
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
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||
</select>
|
||
</div>
|
||
<div class="category-contents">
|
||
<div class="category-content category-content__displayed" cat-content="1">
|
||
[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
</div>
|
||
|
||
<script>
|
||
function initGoogleAnalytics() {
|
||
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
||
|
||
ga('create', 'UA-39586040-9', 'auto');
|
||
ga('set', 'anonymizeIp', true)
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||
ga('send', 'pageview');
|
||
}
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window.addEventListener('CookiebotOnConsentReady', () => {
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||
if(Cookiebot.consent.statistics) {
|
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initGoogleAnalytics();
|
||
}
|
||
});
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|
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var cookieBannerSliderPos = 0;
|
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|
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function showCookieBanner() {
|
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var cookiebanner = document.getElementById("cookiebanner");
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var dialogHeight = parseInt(cookiebanner.offsetHeight);
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cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
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cookieBannerSliderPos += 4;
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if (cookieBannerSliderPos < dialogHeight) {
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setTimeout(function () {
|
||
showCookieBanner();
|
||
}, 1);
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} else {
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cookieBannerSliderPos = 0;
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cookiebanner.style.bottom = "0px";
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}
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}
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function hideCookieBanner() {
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var cookiebanner = document.getElementById("cookiebanner");
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cookiebanner.style.display = "none";
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||
}
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function callbackExpand() {
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var cookiebanner = document.getElementById("cookiebanner");
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if(cookiebanner.classList.contains('expended')) {
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cookiebanner.classList.remove('expended');
|
||
} else {
|
||
cookiebanner.classList.add('expended');
|
||
}
|
||
}
|
||
|
||
var previousTabNumber = 1;
|
||
function callbackHeaders(e) {
|
||
const tabs = document.querySelectorAll('.tab-header');
|
||
for (i = 0; i < tabs.length; ++i) {
|
||
tabs[i].classList.remove('active');
|
||
}
|
||
e.currentTarget.classList.add('active');
|
||
const tabNumber = e.currentTarget.getAttribute('tab');
|
||
const tabHeaders = document.querySelector('.tab-headers');
|
||
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
||
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
|
||
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
||
previousNode.classList.remove('tab-content__displayed');
|
||
node.classList.add('tab-content__displayed');
|
||
previousTabNumber = tabNumber;
|
||
}
|
||
|
||
|
||
var previousCatNumber = 1;
|
||
function callbackCategory(e) {
|
||
const categories = document.querySelectorAll('.list-categories .category');
|
||
for (i = 0; i < categories.length; ++i) {
|
||
categories[i].classList.remove('category_displayed');
|
||
}
|
||
e.currentTarget.classList.add('category_displayed');
|
||
const catNumber = e.currentTarget.getAttribute('cat');
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function callbackAllowSelected() {
|
||
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
const marketingAllowed = document.getElementById('advertising').checked;
|
||
const preferenceAllowed = document.getElementById('preference').checked;
|
||
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackAllowAll() {
|
||
Cookiebot.submitConsent();
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackChangeSelect(e) {
|
||
|
||
const catNumber = e.currentTarget.value;
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function bindEvent() {
|
||
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
||
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
|
||
|
||
const headers = document.querySelectorAll('.tab-header');
|
||
for(var i=0; i < headers.length; i++) {
|
||
headers[i].addEventListener('click', callbackHeaders);
|
||
}
|
||
const categories = document.querySelectorAll('.category');
|
||
for(var i=0; i < categories.length; i++) {
|
||
categories[i].addEventListener('click', callbackCategory);
|
||
}
|
||
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
||
}
|
||
bindEvent();
|
||
</script>
|
||
|
||
<header class="header">
|
||
<div class="header_user">
|
||
<nav class="header_user--desktop">
|
||
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F360050846473-Personal-Data-and-Your-RSI-Account&locale=en-us">Sign in</a>
|
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</nav>
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</div>
|
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|
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<div class="header_nav--desktop">
|
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<a class="menu-logo" href="https://robertsspaceindustries.com">
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<a title="Home" href="/hc/en-us"> Knowledge base </a>
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<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
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<div class="header_nav--mobile">
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<a class="submit-request" role="button" href="/hc/en-us/requests/new">Submit a request</a>
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<span class="nav-burger"></span>
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<div class="header_nav--expand-menu header_nav--expand-menu__left">
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|
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<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
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<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
|
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</a>
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<a title="Home" href="/hc/en-us"> Knowledge base </a>
|
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<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
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<div class="ticket-link">
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<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F360050846473-Personal-Data-and-Your-RSI-Account&locale=en-us">Sign in</a>
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</div>
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</div>
|
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<div class="header_search">
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<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form>
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<a class="submit-request arrow" role="button" href="/hc/en-us/requests/new">Submit a request</a>
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|
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<div class="sidebar">
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<div class="hero-links">
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<h3>other ways to find help</h3>
|
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<div class="hero-links--container">
|
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<a href="https://robertsspaceindustries.com/playstarcitizen">
|
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<span class="logo-link"></span>
|
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<h5>Learn the basics!</h5>
|
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<p>how to play guide</p>
|
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</a>
|
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<a href="https://robertsspaceindustries.com/community/issue-council">
|
||
<span class="logo-link"></span>
|
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<h5>Found a bug?</h5>
|
||
<p>check rsi issue council</p>
|
||
</a>
|
||
<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
|
||
<span class="logo-spectrum"></span>
|
||
<h5>Helpdesk forum</h5>
|
||
<p>spectrum community</p>
|
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</a>
|
||
</div>
|
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</div>
|
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|
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<div class="article-sidebar">
|
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<div class="section-articles collapsible-sidebar" aria-expanded="true">
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<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
|
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<ul>
|
||
|
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<li>
|
||
<a href="/hc/en-us/articles/4409491235351-Rules-of-Conduct" class="sidenav-item "> <span>Rules of Conduct</span> </a>
|
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</li>
|
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|
||
<li>
|
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<a href="/hc/en-us/articles/360050846473-Personal-Data-and-Your-RSI-Account" class="sidenav-item current-article"> <span>Personal Data and Your RSI Account</span> </a>
|
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</li>
|
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|
||
<li>
|
||
<a href="/hc/en-us/articles/360009985174-Interacting-With-RSI-Support-and-Staff" class="sidenav-item "> <span>Interacting With RSI Support and Staff</span> </a>
|
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</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360008048994-Reporting-Player-Misconduct" class="sidenav-item "> <span>Reporting Player Misconduct</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/5422808416151-Fan-Film-and-Machinima-Policy" class="sidenav-item "> <span>Fan Film and Machinima Policy</span> </a>
|
||
</li>
|
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|
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<li>
|
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<a href="/hc/en-us/articles/360006895793-Star-Citizen-Fankit-and-Fandom-FAQ" class="sidenav-item "> <span>Star Citizen Fankit and Fandom FAQ</span> </a>
|
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</li>
|
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|
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<li>
|
||
<a href="/hc/en-us/articles/115013196127-Fandom-FAQ-Videos-writing-and-more" class="sidenav-item "> <span>Fandom FAQ - Videos, writing, and more</span> </a>
|
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</li>
|
||
|
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<li>
|
||
<a href="/hc/en-us/articles/115013196427-Spectrum-and-Website-Rules-and-Moderation-Responsibilities" class="sidenav-item "> <span>Spectrum and Website Rules and Moderation Responsibilities</span> </a>
|
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</li>
|
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|
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</ul>
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|
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</div>
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</div>
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</div>
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<div class="container container--has-sidebar">
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<nav class="sub-nav">
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<ol class="breadcrumbs">
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<li title="Roberts Space Industries Knowledge Base">
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<a href="/hc/en-us">Roberts Space Industries Knowledge Base</a>
|
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</li>
|
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<li title="Game Support">
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<a href="/hc/en-us/categories/202540168-Game-Support">Game Support</a>
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</li>
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<li title="Rules and Regulations">
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<a href="/hc/en-us/sections/115003574248-Rules-and-Regulations">Rules and Regulations</a>
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</ol>
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</nav>
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<div class="article-container" id="article-container">
|
||
|
||
|
||
<article class="article">
|
||
<header class="article-header">
|
||
<h1 title="Personal Data and Your RSI Account" class="article-title">
|
||
Personal Data and Your RSI Account
|
||
|
||
</h1>
|
||
|
||
<div class="article-author">
|
||
<div class="avatar article-avatar">
|
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|
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<span class="icon-agent"></span>
|
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<img src="https://support.robertsspaceindustries.com/system/photos/361613306473/rover.jpg" alt="Avatar" class="user-avatar"/>
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</div>
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<div class="article-meta">
|
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Created by: <strong>CplCrash</strong>
|
||
|
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<ul class="meta-group">
|
||
|
||
<li class="meta-data"><time datetime="2022-03-17T20:42:36Z" title="2022-03-17T20:42:36Z" data-datetime="relative">March 17, 2022 20:42</time></li>
|
||
<li class="meta-data">Updated</li>
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</header>
|
||
|
||
<section class="article-info">
|
||
<div class="article-content">
|
||
<div class="article-body"><p>With the world being so connected and virtually everything being online these days, security and privacy is an issue that is on most everyone's minds. Cloud Imperium Games is no different as we value our player's privacy and offer several options to <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/115009965628" target="_blank" rel="noopener">protect your RSI Account</a>. </p>
|
||
<p>To see how we handle player data, take the time to review our <a href="https://robertsspaceindustries.com/privacy" target="_blank" rel="noopener">Privacy Policy</a>.</p>
|
||
<p> </p>
|
||
<h2>I Want a Copy of my Account Data</h2>
|
||
<p>If you would like a copy of your account data, our Player Relations team can help you with the request. We recommend reading our <a href="https://robertsspaceindustries.com/privacy" target="_blank" rel="noopener">privacy policy</a> first to understand the nature of the data that we collect.</p>
|
||
<p>As we will be discussing personal account information, to verify the legitimacy of your request, we require that you do so from your registered and verified RSI account. This means that <strong>you must submit the request after logging into the RSI account in question and have passed <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/115009965628" target="_blank" rel="noopener">Two-Factor Authentication (2FA)</a>.</strong></p>
|
||
<p>If your request is approved, it may take up to 30 days to complete the request. The account data package will be delivered to you securely and encrypted so that only you will have access to its contents.</p>
|
||
<p><strong>To submit your request:</strong></p>
|
||
<ol>
|
||
<li><strong>Login</strong> to your RSI Account.</li>
|
||
<li>Head to our support site <strong><a href="https://support.robertsspaceindustries.com/hc/en-us" target="_blank" rel="noopener">Knowledge Base</a>.</strong></li>
|
||
<li>Click the <strong>Submit a Request</strong> button.</li>
|
||
<li>Clearly outline your request with both a descriptive subject and within the body of the message itself.</li>
|
||
<li>Send the ticket.</li>
|
||
</ol>
|
||
<p>We will not be able to assist with this request if the ticket is placed while the relevant RSI account is not logged in or if it was sent from an email address not associated with the account. If you need assistance recovering access to your RSI account, you will need to <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/115009884447" target="_blank" rel="noopener">do that first</a>.</p>
|
||
<p>Should you have questions or concerns about how we handle the information requested for this situation, please review our Privacy Policy here: <a href="https://robertsspaceindustries.com/privacy" target="_blank" rel="noopener">https://robertsspaceindustries.com/privacy</a></p>
|
||
<p> </p>
|
||
<h2>Delete my RSI Account</h2>
|
||
<p>If you would like to have your account and personal information deleted, our Player Relations team can assist with the request. We hate to see you go, but understand and respect our user's decisions when it comes to personal information privacy. Proceeding with this erasure request will permanently remove your personal information from our system.</p>
|
||
<p> </p>
|
||
<div style="border-top: 2px solid #282927; border-bottom: 2px solid #282927; padding-left: 10px; border-radius: 5px;">
|
||
<p><strong><span class="wysiwyg-color-red">IMPORTANT:</span> Account deletion is permanent!</strong></p>
|
||
<p>If we delete your account and remove your personal data from our systems, this request cannot be reversed. You will lose access to all rare and limited ships, pledges, backer perks, and access to the account handle and Login ID.</p>
|
||
<p>Please consider these implications before proceeding with your request.</p>
|
||
</div>
|
||
<p> </p>
|
||
<p><em>Information that will be removed:</em></p>
|
||
<ul>
|
||
<li>Name</li>
|
||
<li>Contact Information (phone number, address, email address)</li>
|
||
<li>Security details</li>
|
||
<li>Saved Payment Information</li>
|
||
<li>All attributed pledges</li>
|
||
</ul>
|
||
<p><em>Additional Actions:</em></p>
|
||
<ul>
|
||
<li>You will be removed from all mailing lists</li>
|
||
<li>Any communication with RSI Player Relations Staff will be removed</li>
|
||
<li>Your Login ID, Handle, and email address will be removed, and thus will be free for use by other RSI accounts.</li>
|
||
</ul>
|
||
<p>This deletion will only apply to the account from which the request is made. If you have any other accounts registered under other email address, you will need to submit a separate request from those accounts.</p>
|
||
<p>Requests for account deletion may take up to 30 days to complete. Once the erasure is complete, RSI will not be able to recover or restore your account or personal information. </p>
|
||
<p><strong>To submit your request:</strong></p>
|
||
<ol>
|
||
<li><strong>Login</strong> to your RSI Account.</li>
|
||
<li>Head to our support site <strong>Knowledge Base.</strong></li>
|
||
<li>Click the <strong>Submit a Request</strong> button.</li>
|
||
<li>Clearly outline your request with both a descriptive subject and within the body of the message itself.</li>
|
||
<li>Send the ticket.</li>
|
||
</ol>
|
||
<p>We will not be able to assist with this request if the ticket is placed while the RSI account is not logged in or if it was sent from an email address not associated with the account. If you need assistance recovering access to your RSI account, you will need to <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/115009884447" target="_blank" rel="noopener">do that first</a>.</p>
|
||
<p>If you have questions or concerns about how we handle the information requested for this situation, please review our Privacy Policy here: <a href="https://robertsspaceindustries.com/privacy" target="_blank" rel="noopener">https://robertsspaceindustries.com/privacy</a></p>
|
||
<p> </p>
|
||
<p> </p></div>
|
||
|
||
<div class="article-attachments">
|
||
<ul class="attachments">
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
|
||
<section class="article-relatives">
|
||
|
||
<section class="related-articles">
|
||
|
||
<h3 class="related-articles-title">Related articles</h3>
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|
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|
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</ul>
|
||
</section>
|
||
|
||
|
||
</section>
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