866 lines
35 KiB
HTML
866 lines
35 KiB
HTML
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<html dir="ltr" lang="en-US">
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<head>
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<meta charset="utf-8" />
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<title>Infinite Loading Screen – Roberts Space Industries Knowledge Base</title>
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<meta name="description" content="Currently we are aware of and tracking an issue where players may find themselves at the loading screen for the persistent universe (PU)..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
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<meta property="og:title" content="Infinite Loading Screen" />
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<meta property="og:description" content="Currently we are aware of and tracking an issue where players may find themselves at the loading screen for the persistent universe (PU) for an indefinite amount of time. Typically this may occur ..." />
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360024706933-Infinite-Loading-Screen" />
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360024706933-Infinite-Loading-Screen">
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360024706933-Infinite-Loading-Screen">
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360024706933-Infinite-Loading-Screen">
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/* Quick Fix */
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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</head>
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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<section class="c-cookie-banner banner">
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<header class="c-cookie-banner__header top">
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<h2>[#TITLE#]</h2>
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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<li class="banner-accept-button" id="allow-selected">
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Allow selection
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</li>
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<li class="or">or</li>
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<li class="banner-accept-button" id="allow-all">
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[#ACCEPT#]
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</li>
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</ul>
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</header>
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<div class="c-cookie-banner__content-wrapper banner-text">
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<div class="c-cookie-banner__content">
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[#TEXT#]
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</div>
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<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
|
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<li>
|
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<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
|
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<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
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<li class="show-more-button" id="show-more">
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<span class="banner-accept-button show">[#DETAILS#]
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</svg>
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</span>
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<span class="banner-accept-button hide">Hide details
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</svg>
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</span>
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</li>
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</div>
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</ul>
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<div class="expendable">
|
||
<div class="tab">
|
||
<div class="tab-headers" data-tab-active="1">
|
||
<div class="tab-header active" tab="1">
|
||
[#COOKIESOVERVIEW#]
|
||
</div>
|
||
<div class="tab-header" tab="2">
|
||
[#ABOUTCOOKIES#]
|
||
</div>
|
||
</div>
|
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<div class="tab-contents">
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||
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
|
||
<div class="list-categories">
|
||
<div class="category category_displayed" cat="1">
|
||
[#COOKIETYPE_NECESSARY#]
|
||
</div>
|
||
<div class="category" cat="2">
|
||
[#COOKIETYPE_STATISTICS#]
|
||
</div>
|
||
<div class="category" cat="3">
|
||
[#COOKIETYPE_ADVERTISING#]
|
||
</div>
|
||
<div class="category" cat="4">
|
||
[#COOKIETYPE_PREFERENCE#]
|
||
</div>
|
||
<div class="category" cat="5">
|
||
[#COOKIETYPE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
<div class="selector-category">
|
||
<select id="select-category">
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<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
|
||
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
||
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
||
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
|
||
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
|
||
</select>
|
||
</div>
|
||
<div class="category-contents">
|
||
<div class="category-content category-content__displayed" cat-content="1">
|
||
[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
</div>
|
||
|
||
<script>
|
||
function initGoogleAnalytics() {
|
||
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
||
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
||
|
||
ga('create', 'UA-39586040-9', 'auto');
|
||
ga('set', 'anonymizeIp', true)
|
||
ga('send', 'pageview');
|
||
}
|
||
|
||
window.addEventListener('CookiebotOnConsentReady', () => {
|
||
if(Cookiebot.consent.statistics) {
|
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initGoogleAnalytics();
|
||
}
|
||
});
|
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|
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var cookieBannerSliderPos = 0;
|
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|
||
function showCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
var dialogHeight = parseInt(cookiebanner.offsetHeight);
|
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cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
|
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cookieBannerSliderPos += 4;
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if (cookieBannerSliderPos < dialogHeight) {
|
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setTimeout(function () {
|
||
showCookieBanner();
|
||
}, 1);
|
||
} else {
|
||
cookieBannerSliderPos = 0;
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cookiebanner.style.bottom = "0px";
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}
|
||
}
|
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|
||
function hideCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
cookiebanner.style.display = "none";
|
||
}
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function callbackExpand() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
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if(cookiebanner.classList.contains('expended')) {
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cookiebanner.classList.remove('expended');
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} else {
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cookiebanner.classList.add('expended');
|
||
}
|
||
}
|
||
|
||
var previousTabNumber = 1;
|
||
function callbackHeaders(e) {
|
||
const tabs = document.querySelectorAll('.tab-header');
|
||
for (i = 0; i < tabs.length; ++i) {
|
||
tabs[i].classList.remove('active');
|
||
}
|
||
e.currentTarget.classList.add('active');
|
||
const tabNumber = e.currentTarget.getAttribute('tab');
|
||
const tabHeaders = document.querySelector('.tab-headers');
|
||
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
||
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
|
||
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
||
previousNode.classList.remove('tab-content__displayed');
|
||
node.classList.add('tab-content__displayed');
|
||
previousTabNumber = tabNumber;
|
||
}
|
||
|
||
|
||
var previousCatNumber = 1;
|
||
function callbackCategory(e) {
|
||
const categories = document.querySelectorAll('.list-categories .category');
|
||
for (i = 0; i < categories.length; ++i) {
|
||
categories[i].classList.remove('category_displayed');
|
||
}
|
||
e.currentTarget.classList.add('category_displayed');
|
||
const catNumber = e.currentTarget.getAttribute('cat');
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function callbackAllowSelected() {
|
||
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
const marketingAllowed = document.getElementById('advertising').checked;
|
||
const preferenceAllowed = document.getElementById('preference').checked;
|
||
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackAllowAll() {
|
||
Cookiebot.submitConsent();
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackChangeSelect(e) {
|
||
|
||
const catNumber = e.currentTarget.value;
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function bindEvent() {
|
||
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
||
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
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|
||
const headers = document.querySelectorAll('.tab-header');
|
||
for(var i=0; i < headers.length; i++) {
|
||
headers[i].addEventListener('click', callbackHeaders);
|
||
}
|
||
const categories = document.querySelectorAll('.category');
|
||
for(var i=0; i < categories.length; i++) {
|
||
categories[i].addEventListener('click', callbackCategory);
|
||
}
|
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document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
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}
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bindEvent();
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<h3>other ways to find help</h3>
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<h5>Learn the basics!</h5>
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<p>how to play guide</p>
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<span class="logo-link"></span>
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<h5>Found a bug?</h5>
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<p>check rsi issue council</p>
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<h5>Helpdesk forum</h5>
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<p>spectrum community</p>
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<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
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<ul>
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<li>
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<a href="/hc/en-us/articles/360056254754-Star-Citizen-Alpha-4-0-2-Known-Issues" class="sidenav-item "> <span>Star Citizen Alpha 4.0.2 Known Issues</span> </a>
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</li>
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<a href="/hc/en-us/articles/4412072301463-Pledge-Items-Lost-on-Death" class="sidenav-item "> <span>Pledge Items Lost on Death</span> </a>
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<li>
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<a href="/hc/en-us/articles/4412097447063-Emergency-Rescue-Beacon-Keybind-Issues" class="sidenav-item "> <span>Emergency Rescue Beacon Keybind Issues</span> </a>
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</li>
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<li>
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<a href="/hc/en-us/articles/360012619613-In-Game-Character-Issues" class="sidenav-item "> <span>In-Game Character Issues</span> </a>
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<li>
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<a href="/hc/en-us/articles/360038392713-Missing-Ship-and-Personal-Equipment" class="sidenav-item "> <span>Missing Ship and Personal Equipment</span> </a>
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<li>
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<a href="/hc/en-us/articles/19068596618647-Spectrum-is-Showing-a-Blank-Page" class="sidenav-item "> <span>Spectrum is Showing a Blank Page</span> </a>
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<li>
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||
<a href="/hc/en-us/articles/17653304787223-Ground-Vehicles-and-Initial-Spawn-Points" class="sidenav-item "> <span>Ground Vehicles and Initial Spawn Points</span> </a>
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<li>
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||
<a href="/hc/en-us/articles/15318528567831-mobiGlas-Issues-and-Troubleshooting" class="sidenav-item "> <span>mobiGlas Issues and Troubleshooting</span> </a>
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||
</li>
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||
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||
<li>
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||
<a href="/hc/en-us/articles/360047155574-Character-Creation-Issues" class="sidenav-item "> <span>Character Creation Issues</span> </a>
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</li>
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||
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||
<li>
|
||
<a href="/hc/en-us/articles/360045035633-Sign-in-failed-code-error-Launcher-Issue" class="sidenav-item "> <span>Sign in failed - code:error - Launcher Issue</span> </a>
|
||
</li>
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||
|
||
</ul>
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||
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<a href="/hc/en-us/sections/360002667153-Known-Issues" class="article-sidebar-item">See more</a>
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<a href="/hc/en-us">Roberts Space Industries Knowledge Base</a>
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<a href="/hc/en-us/sections/360002667153-Known-Issues">Known Issues</a>
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<article class="article">
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<header class="article-header">
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<h1 title="Infinite Loading Screen" class="article-title">
|
||
Infinite Loading Screen
|
||
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</h1>
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<div class="article-author">
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<div class="avatar article-avatar">
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<span class="icon-agent"></span>
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<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
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</div>
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<div class="article-meta">
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Created by: <strong>Thrysurr-CIG</strong>
|
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<ul class="meta-group">
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||
|
||
<li class="meta-data"><time datetime="2024-05-23T12:59:34Z" title="2024-05-23T12:59:34Z" data-datetime="relative">May 23, 2024 12:59</time></li>
|
||
<li class="meta-data">Updated</li>
|
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</ul>
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</div>
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</div>
|
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</header>
|
||
|
||
<section class="article-info">
|
||
<div class="article-content">
|
||
<div class="article-body"><p>Currently we are aware of and tracking an issue where players may find themselves at the loading screen for the persistent universe (PU) for an indefinite amount of time. Typically this may occur after leaving the PU while being a member of a party or after previously encountering trouble forming a party, or after logging out in a ship's bed. We recommend avoiding ship bed logout until this has been fully resolved if you frequently experience this error.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HYBJWPE6Y24XY892RRVPJWYY">Workarounds </h2>
|
||
<ul>
|
||
<li>If you were playing with a friend before you left the game while on-board a ship and encountered this error, if your ship is still present in game, have your friend destroy your ship. </li>
|
||
<li>Double check that your computer meets the <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360042417374" target="_blank" rel="noopener noreferrer">minimum system requirements</a>, particularly storage drive specs and ample room for the game plus extra free space.</li>
|
||
<li>Do some home network troubleshooting, like power cycling any modems and/or routers.</li>
|
||
<li>Temporarily disable (or enable) any Virtual Private Network (VPN) that you may have access to.
|
||
<ul>
|
||
<li>If you use NordVPN, try turning off the "Web Protection" feature.</li>
|
||
</ul>
|
||
</li>
|
||
<li>Close all other unrelated programs and applications.</li>
|
||
</ul>
|
||
<p> </p>
|
||
<p>Should you encounter this issue and cannot get it resolved, please head to the <a href="https://robertsspaceindustries.com/community/issue-council" target="_blank" rel="noopener">Issue Council</a> and report the steps that were taken that led to this problem and also steps used to attempt to resolve it. Add your findings to this report: <a href="https://issue-council.robertsspaceindustries.com/projects/STAR-CITIZEN/issues/STARC-57517" target="_blank" rel="noopener noreferrer">STARC-57517</a></p>
|
||
<p>If the workarounds above do not help, then head to this article to review a possible solution to correct this issue: <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360041509433" target="_blank" rel="noopener">Character Repair</a></p></div>
|
||
|
||
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|
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<h3 class="related-articles-title">Related articles</h3>
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</li>
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<li>
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||
</li>
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|
||
</ul>
|
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</section>
|
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|
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|
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</section>
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©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
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