jrmyr/sc-website
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity
sc-website/support.robertsspaceindustries.com/hc/en-us/articles/360012425434-Error-Code-15008-16008.html
jrmyr ff17782339 Initial Archive
2025-03-19 13:08:22 -04:00

884 lines
38 KiB
HTML
Raw Blame History

<!DOCTYPE html>
<html dir="ltr" lang="en-US">
<head>
<meta charset="utf-8" />
<!-- v25869 -->
<title>Error Code 15008/16008 &ndash; Roberts Space Industries Knowledge Base</title>
<meta name="csrf-param" content="authenticity_token">
<meta name="csrf-token" content="">
<meta name="description" content="Players have reported encountering this error when attempting to enter the game. The main cause of this error is due to players..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
<meta property="og:type" content="website" />
<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
<meta property="og:title" content="Error Code 15008/16008" />
<meta property="og:description" content="Players have reported encountering this error when attempting to enter the game. The main cause of this error is due to players attempting to login during service outages, but is generally caused b..." />
<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360012425434-Error-Code-15008-16008" />
<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360012425434-Error-Code-15008-16008">
<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360012425434-Error-Code-15008-16008">
<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360012425434-Error-Code-15008-16008">
<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
<script>
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-39586040-9', 'auto');
ga('send', 'pageview');
</script>
<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'G-V6MWYXRQNP');
</script>
<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
<style>
#cookiebanner {
box-sizing: border-box;
background-color:rgb(36,36,39);
opacity: 0.9; width:100%;
position: fixed;
z-index: 2147483645;
bottom:-800px
}
/* Quick Fix */
.c-cookie-banner__content a {
color: inherit;
text-decoration: underline;
}
.c-cookie-banner__content a:hover,
.c-cookie-banner__content a:focus {
text-decoration: underline;
}
.c-cookie-banner-selectors {
display: flex;
align-items: center;
justify-content: flex-start;
padding: 0;
flex-wrap: wrap;
}
.c-cookie-banner-icon {
display: none;
}
</style>
<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
<script>
var cfaRules = [{
"fieldType":"tagger",
"field":360004737673,
"value":"authenticator_issue",
"select":[
360004791554,
360004738833,
360004791074,
360004791594,
360004790894,
360004739013
],
"formId":360000074074,
"requireds":[
360004791074,
360004790894
]
},{
"fieldType":"tagger",
"field":360004737673,
"value":"hacked_accounts",
"select":[
360004790894,
360004791074,
360004738833,
360004791554,
360004739013
],
"formId":360000074074,
"requireds":[
360004791074,
360004790894
]
},{
"fieldType":"tagger",
"field":360004737673,
"value":"recover_account",
"select":[
360004790894,
360004791074,
360004738833,
360004791554,
360004739013
],
"formId":360000074074,
"requireds":[
360004790894
]
},{
"fieldType":"tagger",
"field":360004740173,
"value":"gifted_reclaimed_pledge",
"select":[
360004739373,
360004791614
],
"formId":360000070273,
"requireds":[
360004739373
]
},{
"fieldType":"tagger",
"field":360004740173,
"value":"missing_pledge",
"select":[
360004739373,
360004791614
],
"formId":360000070273,
"requireds":[
360004739373
]
},
{
"fieldType":"tagger",
"field":360004740653,
"value":"refund",
"select":[
360004791614
],
"formId":360000070313,
"requireds":[
360004791614
]
},{
"fieldType":"tagger",
"field":360004740653,
"value":"track_package",
"select":[
360004791614,
360004792074
],
"formId":360000070313,
"requireds":[
360004791614
]
},{
"fieldType":"tagger",
"field":360004740653,
"value":"wrong_or_damaged_merchandise",
"select":[
360004791614,
360004792074
],
"formId":360000070313,
"requireds":[
360004791614
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_black_screen",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_installation_issue",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_launcher_or_game",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_other",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004797474,
"value":"reward_or_discount_coupon_missing",
"select":[
360004739553
],
"formId":360000074234,
"requireds":[
360004739553
]
},{
"fieldType":"tagger",
"field":360004797474,
"value":"subscription_payment",
"select":[
360004739573
],
"formId":360000074234,
"requireds":[
360004739573
]
},{
"fieldType":"tagger",
"field":360004797794,
"value":"invite_a_developer",
"select":[
360004797834,
360004758253,
360004745213,
360004798474,
360004798654,
360004811454
],
"formId":360000074254,
"requireds":[
360004798474,
360004797834,
360004798654,
360004811454,
360004758253,
360004745213
]
}];</script>
<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
</head>
<body class="">
<div id="cookiebanner" class="cig-cookie-banner">
<section class="c-cookie-banner banner">
<header class="c-cookie-banner__header top">
<h2>[#TITLE#]</h2>
<ul class="c-cookie-banner__buttons banner-accept-buttons">
<li class="banner-accept-button" id="allow-selected">
Allow selection
</li>
<li class="or">or</li>
<li class="banner-accept-button" id="allow-all">
[#ACCEPT#]
</li>
</ul>
</header>
<div class="c-cookie-banner__content-wrapper banner-text">
<div class="c-cookie-banner__content">
[#TEXT#]
</div>
</div>
<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/>&nbsp;<label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/>&nbsp;<label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/>&nbsp;<label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/>&nbsp;<label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
<li class="show-more-button" id="show-more">
<span class="banner-accept-button show">[#DETAILS#]
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
</svg>
</span>
<span class="banner-accept-button hide">Hide details
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
</svg>
</span>
</li>
</div>
</ul>
<div class="expendable">
<div class="tab">
<div class="tab-headers" data-tab-active="1">
<div class="tab-header active" tab="1">
[#COOKIESOVERVIEW#]
</div>
<div class="tab-header" tab="2">
[#ABOUTCOOKIES#]
</div>
</div>
<div class="tab-contents">
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
<div class="list-categories">
<div class="category category_displayed" cat="1">
[#COOKIETYPE_NECESSARY#]
</div>
<div class="category" cat="2">
[#COOKIETYPE_STATISTICS#]
</div>
<div class="category" cat="3">
[#COOKIETYPE_ADVERTISING#]
</div>
<div class="category" cat="4">
[#COOKIETYPE_PREFERENCE#]
</div>
<div class="category" cat="5">
[#COOKIETYPE_UNCLASSIFIED#]
</div>
</div>
<div class="selector-category">
<select id="select-category">
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
</select>
</div>
<div class="category-contents">
<div class="category-content category-content__displayed" cat-content="1">
[#COOKIETYPEINTRO_NECESSARY#]
[#COOKIETABLE_NECESSARY#]
</div>
<div class="category-content" cat-content="2">
[#COOKIETYPEINTRO_STATISTICS#]
[#COOKIETABLE_STATISTICS#]
</div>
<div class="category-content" cat-content="3">
[#COOKIETYPEINTRO_ADVERTISING#]
[#COOKIETABLE_ADVERTISING#]
</div>
<div class="category-content" cat-content="4">
[#COOKIETYPEINTRO_PREFERENCE#]
[#COOKIETABLE_PREFERENCE#]
</div>
<div class="category-content" cat-content="5">
[#COOKIETYPEINTRO_UNCLASSIFIED#]
[#COOKIETABLE_UNCLASSIFIED#]
</div>
</div>
</div>
<div class="tab-content" tab-content="2">
<div>
[#COOKIESGENERALINTRO#]
</div>
</div>
</div>
</div>
</div>
</section>
</div>
<script>
function initGoogleAnalytics() {
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-39586040-9', 'auto');
ga('set', 'anonymizeIp', true)
ga('send', 'pageview');
}
window.addEventListener('CookiebotOnConsentReady', () => {
if(Cookiebot.consent.statistics) {
initGoogleAnalytics();
}
});
var cookieBannerSliderPos = 0;
function showCookieBanner() {
var cookiebanner = document.getElementById("cookiebanner");
var dialogHeight = parseInt(cookiebanner.offsetHeight);
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
cookieBannerSliderPos += 4;
if (cookieBannerSliderPos < dialogHeight) {
setTimeout(function () {
showCookieBanner();
}, 1);
} else {
cookieBannerSliderPos = 0;
cookiebanner.style.bottom = "0px";
}
}
function hideCookieBanner() {
var cookiebanner = document.getElementById("cookiebanner");
cookiebanner.style.display = "none";
}
function callbackExpand() {
var cookiebanner = document.getElementById("cookiebanner");
if(cookiebanner.classList.contains('expended')) {
cookiebanner.classList.remove('expended');
} else {
cookiebanner.classList.add('expended');
}
}
var previousTabNumber = 1;
function callbackHeaders(e) {
const tabs = document.querySelectorAll('.tab-header');
for (i = 0; i < tabs.length; ++i) {
tabs[i].classList.remove('active');
}
e.currentTarget.classList.add('active');
const tabNumber = e.currentTarget.getAttribute('tab');
const tabHeaders = document.querySelector('.tab-headers');
tabHeaders.setAttribute('data-tab-active', tabNumber);
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
previousNode.classList.remove('tab-content__displayed');
node.classList.add('tab-content__displayed');
previousTabNumber = tabNumber;
}
var previousCatNumber = 1;
function callbackCategory(e) {
const categories = document.querySelectorAll('.list-categories .category');
for (i = 0; i < categories.length; ++i) {
categories[i].classList.remove('category_displayed');
}
e.currentTarget.classList.add('category_displayed');
const catNumber = e.currentTarget.getAttribute('cat');
const node = document.querySelector('[cat-content="'+catNumber+'"]');
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
previousNode.classList.remove('category-content__displayed');
node.classList.add('category-content__displayed');
previousCatNumber = catNumber;
}
function callbackAllowSelected() {
const statisticsAllowed = document.getElementById('statistics').checked;
const marketingAllowed = document.getElementById('advertising').checked;
const preferenceAllowed = document.getElementById('preference').checked;
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
hideCookieBanner()
}
function callbackAllowAll() {
Cookiebot.submitConsent();
hideCookieBanner()
}
function callbackChangeSelect(e) {
const catNumber = e.currentTarget.value;
const node = document.querySelector('[cat-content="'+catNumber+'"]');
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
previousNode.classList.remove('category-content__displayed');
node.classList.add('category-content__displayed');
previousCatNumber = catNumber;
}
function bindEvent() {
document.getElementById('show-more').addEventListener('click', callbackExpand);
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
const headers = document.querySelectorAll('.tab-header');
for(var i=0; i < headers.length; i++) {
headers[i].addEventListener('click', callbackHeaders);
}
const categories = document.querySelectorAll('.category');
for(var i=0; i < categories.length; i++) {
categories[i].addEventListener('click', callbackCategory);
}
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
}
bindEvent();
</script>
<header class="header">
<div class="header_user">
<nav class="header_user--desktop">
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F360012425434-Error-Code-15008-16008&amp;locale=en-us">Sign in</a>
</nav>
</div>
<div class="header_nav">
<div class="header_nav--desktop">
<a class="menu-logo" href="https://robertsspaceindustries.com">
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
</a>
<a title="Home" href="/hc/en-us"> Knowledge base </a>
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
</div>
<div class="header_nav--mobile">
<a class="submit-request" role="button" href="/hc/en-us/requests/new">Submit a request</a>
<div class="header_nav--expand" tabindex="0">
<span class="nav-burger"></span>
<div class="header_nav--expand-menu header_nav--expand-menu__left">
<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
</a>
<a title="Home" href="/hc/en-us"> Knowledge base </a>
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
<div class="ticket-link">
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F360012425434-Error-Code-15008-16008&amp;locale=en-us">Sign in</a>
</div>
</div>
</div>
</div>
</div>
<div class="header_search">
<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="&#x2713;" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form>
</div>
</header>
<main role="main">
<div class="container-divider">
<a class="submit-request arrow" role="button" href="/hc/en-us/requests/new">Submit a request</a>
</div>
<div class="sidebar">
<div class="hero-links">
<h3>other ways to find help</h3>
<div class="hero-links--container">
<a href="https://robertsspaceindustries.com/playstarcitizen">
<span class="logo-link"></span>
<h5>Learn the basics!</h5>
<p>how to play guide</p>
</a>
<a href="https://robertsspaceindustries.com/community/issue-council">
<span class="logo-link"></span>
<h5>Found a bug?</h5>
<p>check rsi issue council</p>
</a>
<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
<span class="logo-spectrum"></span>
<h5>Helpdesk forum</h5>
<p>spectrum community</p>
</a>
</div>
</div>
<div class="article-sidebar">
<div class="section-articles collapsible-sidebar" aria-expanded="true">
<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
<ul>
<li>
<a href="/hc/en-us/articles/4409195221783-Router-Port-Forwarding" class="sidenav-item "> <span>Router Port Forwarding</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360012425434-Error-Code-15008-16008" class="sidenav-item current-article"> <span>Error Code 15008/16008</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360002459454-Authenticator-Troubleshooting" class="sidenav-item "> <span>Authenticator Troubleshooting</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360000060587-Error-Code-10002-10004" class="sidenav-item "> <span>Error Code 10002/10004</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360025410214-Error-Code-10008" class="sidenav-item "> <span>Error Code 10008</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360000065428-Error-Code-15006" class="sidenav-item "> <span>Error Code 15006</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360053608633-Error-Code-30000" class="sidenav-item "> <span>Error Code 30000</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360000084687-Error-Code-20007-30007" class="sidenav-item "> <span>Error Code 20007 - 30007</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360002284993-Error-Code-20012-30012" class="sidenav-item "> <span>Error Code 20012 - 30012</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360002285233-Error-Code-20025-30003-30025" class="sidenav-item "> <span>Error Code 20025 - 30003 - 30025</span> </a>
</li>
</ul>
<a href="/hc/en-us/sections/360000011807-Connection-Issues" class="article-sidebar-item">See more</a>
</div>
</div>
</div>
<div class="container container--has-sidebar">
<nav class="sub-nav">
<ol class="breadcrumbs">
<li title="Roberts Space Industries Knowledge Base">
<a href="/hc/en-us">Roberts Space Industries Knowledge Base</a>
</li>
<li title="Technical Support">
<a href="/hc/en-us/categories/202530337-Technical-Support">Technical Support</a>
</li>
<li title="Connection Issues">
<a href="/hc/en-us/sections/360000011807-Connection-Issues">Connection Issues</a>
</li>
</ol>
</nav>
<div class="article-container" id="article-container">
<article class="article">
<header class="article-header">
<h1 title="Error Code 15008/16008" class="article-title">
Error Code 15008/16008
</h1>
<div class="article-author">
<div class="avatar article-avatar">
<span class="icon-agent"></span>
<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
</div>
<div class="article-meta">
Created by: <strong>Thrysurr-CIG</strong>
<ul class="meta-group">
<li class="meta-data"><time datetime="2023-03-07T21:13:52Z" title="2023-03-07T21:13:52Z" data-datetime="relative">March 07, 2023 21:13</time></li>
<li class="meta-data">Updated</li>
</ul>
</div>
</div>
</header>
<section class="article-info">
<div class="article-content">
<div class="article-body"><p><img src="/hc/article_attachments/360094224134/Error_Code_16008.png" alt="Error_Code_16008.png" /></p>
<p>Players have reported encountering this error when attempting to enter the game. The main cause of this error is due to players attempting to login during service outages, but is generally caused by some sort of data transfer issue between a player's computer and the servers.&nbsp;</p>
<p>If you see this error, please close the game client and the launcher completely.&nbsp; Ensure that both programs are not showing as running in the Task Manager.&nbsp; Once that is done, wait about an hour and attempt to login again.&nbsp; This will allow time for our services to recover should that be the underlying cause.</p>
<p>Some players have also reported success after restarting their computer.</p>
<p>&nbsp;</p>
<h2>Possible Causes</h2>
<h3>High Server Traffic/Requests</h3>
<p>This is the cause of the error in most cases, as we typically see these errors appear after a major patch or during an in game event that draws many players to the game, such as a Free Fly.&nbsp; For this instance of the error, time will resolve it as the server load lessens.</p>
<p>&nbsp;</p>
<h3>RSI Service Issues</h3>
<p>If it was caused by a service outage of some kind on RSI's side, the error will continue to appear until service is restored.&nbsp; As a reminder, you can stay up to date in real time on our Status Update page here: <a href="https://status.robertsspaceindustries.com/" target="_blank" rel="noopener noreferrer"><strong>https://status.robertsspaceindustries.com/</strong></a></p>
<p>&nbsp;</p>
<h3>Out of Date Launcher</h3>
<p>Make certain that you are using the newest version of the launcher and that it is set to the LIVE version of the game if you are attempting to join the LIVE environment.&nbsp; Download the current version of the RSI Launcher by going to our <a href="https://robertsspaceindustries.com/download" target="_self">download page</a>.</p>
<p>&nbsp;</p>
<h3>Easy Anti-Cheat</h3>
<p>There are reports that some instances of this error are from Easy Anti-Cheat interaction and might be causing this error to appear. If you feel this might be the case, try updating your graphics drivers and uninstalling/re-installing the Epic Games Launcher (if you have it installed).</p>
<p>&nbsp;</p>
<h3>Attempting to Connect to Offline Servers</h3>
<p>If you are attempting to login to the PTU, this error can happen when the PTU is no longer active or if your account on the PTU doesn't exist.&nbsp;<a href="https://support.robertsspaceindustries.com/hc/en-us/articles/115013195927" target="_blank" rel="noopener">Check the PTU status here</a>.&nbsp;</p>
<p>If it is active and you are getting this error on the PTU, click the log out button on the launcher then recopy your account on the website and then log into the launcher again once you get the copy email.</p>
<div><span></span><span><br /></span></div>
<h3><span>Programs Blocking Data and Connections</span></h3>
<p>Double check that your Internet connection and your home network is functioning properly and there are no programs interfering with the game, such as proxy and VPN settings, antivirus programs, and firewalls.&nbsp; If needed, be certain to whitelist the .exe files for both the RSI Launcher and StarCitizen in the relevant programs.</p>
<p>&nbsp;</p>
<h3>Internet Service Provider (ISP) Issues</h3>
<p>Contrary to the previous point, if there are service issues with your ISP or any problems with the routers and connections through the Internet between your computer and the RSI servers, this error may appear as well.&nbsp; If this is the case, using a VPN service to temporarily "reroute" your connection around the problem may fix the error.</p>
<p>You may also need to contact your ISP and have them look into the issue on their end as well.&nbsp;</p>
<p>&nbsp;</p>
<h3>Home Network Hardware Interference</h3>
<p>In the case where a player might have a separate modem and router setup for their home Internet network, certain routers might cause data loss.&nbsp; Should you be using a separate router and modem setup for your computer, to test if this is the case, temporarily bypass the router by connecting your computer directly to the modem instead.&nbsp;</p>
<p>It is important <span class="wysiwyg-underline">not to do this permanently</span> as this removes some security features by taking the router out of the picture, but should this setup resolve the connection problem it will make it clear that the router is causing the trouble.</p>
<p>&nbsp;</p>
<h3>Incorrect Windows Hosts File</h3>
<p><span>It is also possible that your Windows "hosts" file has incorrect entries for RSI's servers, though this is extremely rare. We recommend that you remove these entries (found at 'C:\Windows\System32\drivers\etc') or simply reset your hosts file to default using </span><a tabindex="-1" title="https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default" href="https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default" target="_blank" rel="noreferrer noopener">Microsoft's guide</a><span>.</span></p></div>
<div class="article-attachments">
<ul class="attachments">
</ul>
</div>
</div>
</section>
<section class="article-relatives">
<section class="related-articles">
<h3 class="related-articles-title">Related articles</h3>
<ul>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCCJxBtVTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCNqoadJTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzM2MDA1NjI1NDc1NC1TdGFyLUNpdGl6ZW4tQWxwaGEtNC0wLTItS25vd24tSXNzdWVzBjsIVDoJcmFua2kG--e5d5df6f2cf74832579f4a995d4976375856a9c4" rel="nofollow">Star Citizen Alpha 4.0.2 Known Issues</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCLkQ3tRTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCNqoadJTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI1L2hjL2VuLXVzL2FydGljbGVzLzM2MDA1MzYwODYzMy1FcnJvci1Db2RlLTMwMDAwBjsIVDoJcmFua2kH--ea2fa70932fe283bc3b29523278cfd57292b1a30" rel="nofollow">Error Code 30000</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBfTg5gCBDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCNqoadJTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI8L2hjL2VuLXVzL2FydGljbGVzLzQ0MDkxOTUyMjE3ODMtUm91dGVyLVBvcnQtRm9yd2FyZGluZwY7CFQ6CXJhbmtpCA%3D%3D--6f87e1997e62792ecb5fa69f9ee1485fbff9f6b7" rel="nofollow">Router Port Forwarding</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCLtVrdFTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCNqoadJTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzM2MDAwMDA4MzM4Ny1PdXQtb2YtbWVtb3J5LWVycm9ycy1zZXQteW91ci1wYWdlZmlsZQY7CFQ6CXJhbmtpCQ%3D%3D--d62c385afc554956b70a0931502e59232591f633" rel="nofollow">Out of memory errors - set your pagefile</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJc9iUiVBToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCNqoadJTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzYxMzg3MjUyMTk3MzUtRXJyb3ItQ29kZS0weDEwMDcGOwhUOglyYW5raQo%3D--e2c2736e595d27f632dc55359245c18a1347a3ac" rel="nofollow">Error Code 0x1007</a>
</li>
</ul>
</section>
</section>
</article>
</div>
</div>
</main>
<footer class="footer">
<div class="footer-inner">
<div class="footer-logo">
<img class="footer-logo__img footer-logo__img--rsi" src="/hc/theming_assets/01HZPM4QSJRDFYJ7AKA6R9VX4J" alt="Logo">
<img class="footer-logo__img footer-logo__img--cig" src="/hc/theming_assets/01HZPM4S41CAMQF2XN2MZPDEWX" alt="Logo">
</div>
<p>
©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
</p>
</div>
</footer>
<!-- / -->
<script src="//static.zdassets.com/hc/assets/en-us.da0ef8375595a2825b13.js"></script>
<script src="https://cloudimperiumservicesllc.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="450874" data-return-to="https://support.robertsspaceindustries.com/hc/en-us/articles/360012425434-Error-Code-15008-16008" data-theme="hc" data-locale="en-us" data-auth-origin="450874,true,true"></script>
<script type="text/javascript">
/*
Greetings sourcecode lurker!
This is for internal Zendesk and legacy usage,
we don't support or guarantee any of these values
so please don't build stuff on top of them.
*/
HelpCenter = {};
HelpCenter.account = {"subdomain":"cloudimperiumservicesllc","environment":"production","name":"Cloud Imperium Games"};
HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]};
HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"usage_tracking":{"event":"article_viewed","data":"BAh7CDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoPYXJ0aWNsZV9pZGwrCNqoadJTADoKX21ldGF7DDoPYWNjb3VudF9pZGkDA20EOhNoZWxwX2NlbnRlcl9pZGkExtzsCzoNYnJhbmRfaWRpAzrhBjoMdXNlcl9pZDA6E3VzZXJfcm9sZV9uYW1lSSIOQU5PTllNT1VTBjsGVDsASSIKZW4tdXMGOwZUOhphbm9ueW1vdXNfdHJhY2tpbmdfaWQw--746e924710d50b3e616e72e1c1de3b6c21abade6","url":"https://support.robertsspaceindustries.com/hc/activity"},"current_record_id":"360012425434","current_record_url":"/hc/en-us/articles/360012425434-Error-Code-15008-16008","current_record_title":"Error Code 15008/16008","current_text_direction":"ltr","current_brand_id":450874,"current_brand_name":"Cloud Imperium Games","current_brand_url":"https://cloudimperiumservicesllc.zendesk.com","current_brand_active":true,"current_path":"/hc/en-us/articles/360012425434-Error-Code-15008-16008","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false,"web_widget_seamless_auth_enabled":false},"answer_bot_subdomain":"static","general_settings_url":"https://support.robertsspaceindustries.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/user_segments?brand_id=450874","has_gather":true,"has_ckeditor":false,"has_community_enabled":false,"has_community_badges":false,"has_community_post_content_tagging":false,"has_gather_content_tags":false,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_edit_user_profile_v2":true,"has_garden_modals":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":false,"arrange_articles_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/arrange?brand_id=450874","article_verification_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/verification?brand_id=450874","has_article_verification":false,"guide_language_settings_url":"https://support.robertsspaceindustries.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/import_articles?brand_id=450874","content_tags_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/content_tags?brand_id=450874","community_badges_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/community_badges?brand_id=450874","community_settings_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/community_settings?brand_id=450874","gather_plan_state":"subscribed","search_settings_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/search_settings?brand_id=450874","has_search_settings_in_plan":true,"theming_api_version":1,"theming_settings":{"brand_color":"#0072EF","brand_text_color":"#FFFFFF","text_color":"#333333","link_color":"#0072EF","background_color":"#FFFFFF","heading_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","text_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","logo":"/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4","favicon":"/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV","homepage_background_image":"/hc/theming_assets/01HZPM4SNRTH2P1XZGE9895W2K","community_background_image":"/hc/theming_assets/01HZPM4SV92SZ5CMEQV1478QW8","community_image":"/hc/theming_assets/01HZPM4SZHH27K2K343W2XG5WZ"},"has_pci_credit_card_custom_field":true,"help_center_restricted":false,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"user_preferred_locale":"en-us","base_locale":"en-us","has_user_session_cookie_enabled":false,"has_custom_statuses_enabled":true,"has_generative_answers_in_help_center":false,"has_generative_answers_in_help_center_for_anonymous":false,"has_hc_generative_answers_setting_enabled":false,"has_intl_date_format_enabled":true,"has_guide_service_catalog":false,"version":"v25869"};
</script>
<script src="//static.zdassets.com/hc/assets/moment-4ef0d82f9fc65c8a28f659aa3430955f.js"></script>
<script src="//static.zdassets.com/hc/assets/hc_enduser-ef22bc61577cbbd3afcff009da1c108b.js"></script>
</body>
</html>
Reference in New Issue View Git Blame Copy Permalink