893 lines
36 KiB
HTML
893 lines
36 KiB
HTML
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<html dir="ltr" lang="en-US">
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<head>
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<meta charset="utf-8" />
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<title>My account was hacked – Roberts Space Industries Knowledge Base</title>
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<meta name="csrf-param" content="authenticity_token">
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<meta name="csrf-token" content="">
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<meta name="description" content="You may have an account breach (hack/compromise) if you get... Odd emails about gifting away or receiving pledges Password change emails..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
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<meta property="og:type" content="website" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
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<meta property="og:title" content="My account was hacked" />
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<meta property="og:description" content="You may have an account breach (hack/compromise) if you get...
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Odd emails about gifting away or receiving pledges
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Password change emails if you didn't request recovery
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Try to perform Account Recov..." />
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/115013171387-My-account-was-hacked" />
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115013171387-My-account-was-hacked">
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115013171387-My-account-was-hacked">
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115013171387-My-account-was-hacked">
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/* Quick Fix */
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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</head>
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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<section class="c-cookie-banner banner">
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<header class="c-cookie-banner__header top">
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<h2>[#TITLE#]</h2>
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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<li class="banner-accept-button" id="allow-selected">
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Allow selection
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</li>
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<li class="or">or</li>
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<li class="banner-accept-button" id="allow-all">
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[#ACCEPT#]
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</li>
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</ul>
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</header>
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<div class="c-cookie-banner__content-wrapper banner-text">
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<div class="c-cookie-banner__content">
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[#TEXT#]
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</div>
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</div>
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<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
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<li class="show-more-button" id="show-more">
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<span class="banner-accept-button show">[#DETAILS#]
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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</svg>
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</span>
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<span class="banner-accept-button hide">Hide details
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</li>
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</div>
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</ul>
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<div class="expendable">
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<div class="tab">
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<div class="tab-headers" data-tab-active="1">
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<div class="tab-header active" tab="1">
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[#COOKIESOVERVIEW#]
|
||
</div>
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<div class="tab-header" tab="2">
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[#ABOUTCOOKIES#]
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||
</div>
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</div>
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<div class="tab-contents">
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<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
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<div class="list-categories">
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<div class="category category_displayed" cat="1">
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[#COOKIETYPE_NECESSARY#]
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||
</div>
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<div class="category" cat="2">
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||
[#COOKIETYPE_STATISTICS#]
|
||
</div>
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<div class="category" cat="3">
|
||
[#COOKIETYPE_ADVERTISING#]
|
||
</div>
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<div class="category" cat="4">
|
||
[#COOKIETYPE_PREFERENCE#]
|
||
</div>
|
||
<div class="category" cat="5">
|
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[#COOKIETYPE_UNCLASSIFIED#]
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</div>
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</div>
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<div class="selector-category">
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<select id="select-category">
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<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
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<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
||
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
||
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
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<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
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</select>
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</div>
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||
<div class="category-contents">
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||
<div class="category-content category-content__displayed" cat-content="1">
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[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
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</div>
|
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|
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<script>
|
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function initGoogleAnalytics() {
|
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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ga('create', 'UA-39586040-9', 'auto');
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ga('set', 'anonymizeIp', true)
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ga('send', 'pageview');
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}
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window.addEventListener('CookiebotOnConsentReady', () => {
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if(Cookiebot.consent.statistics) {
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initGoogleAnalytics();
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}
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});
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var cookieBannerSliderPos = 0;
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function showCookieBanner() {
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var cookiebanner = document.getElementById("cookiebanner");
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var dialogHeight = parseInt(cookiebanner.offsetHeight);
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cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
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cookieBannerSliderPos += 4;
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if (cookieBannerSliderPos < dialogHeight) {
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setTimeout(function () {
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function hideCookieBanner() {
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var cookiebanner = document.getElementById("cookiebanner");
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cookiebanner.style.display = "none";
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function callbackExpand() {
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if(cookiebanner.classList.contains('expended')) {
|
||
cookiebanner.classList.remove('expended');
|
||
} else {
|
||
cookiebanner.classList.add('expended');
|
||
}
|
||
}
|
||
|
||
var previousTabNumber = 1;
|
||
function callbackHeaders(e) {
|
||
const tabs = document.querySelectorAll('.tab-header');
|
||
for (i = 0; i < tabs.length; ++i) {
|
||
tabs[i].classList.remove('active');
|
||
}
|
||
e.currentTarget.classList.add('active');
|
||
const tabNumber = e.currentTarget.getAttribute('tab');
|
||
const tabHeaders = document.querySelector('.tab-headers');
|
||
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
||
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
|
||
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
||
previousNode.classList.remove('tab-content__displayed');
|
||
node.classList.add('tab-content__displayed');
|
||
previousTabNumber = tabNumber;
|
||
}
|
||
|
||
|
||
var previousCatNumber = 1;
|
||
function callbackCategory(e) {
|
||
const categories = document.querySelectorAll('.list-categories .category');
|
||
for (i = 0; i < categories.length; ++i) {
|
||
categories[i].classList.remove('category_displayed');
|
||
}
|
||
e.currentTarget.classList.add('category_displayed');
|
||
const catNumber = e.currentTarget.getAttribute('cat');
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function callbackAllowSelected() {
|
||
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
const marketingAllowed = document.getElementById('advertising').checked;
|
||
const preferenceAllowed = document.getElementById('preference').checked;
|
||
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackAllowAll() {
|
||
Cookiebot.submitConsent();
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackChangeSelect(e) {
|
||
|
||
const catNumber = e.currentTarget.value;
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function bindEvent() {
|
||
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
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document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
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|
||
const headers = document.querySelectorAll('.tab-header');
|
||
for(var i=0; i < headers.length; i++) {
|
||
headers[i].addEventListener('click', callbackHeaders);
|
||
}
|
||
const categories = document.querySelectorAll('.category');
|
||
for(var i=0; i < categories.length; i++) {
|
||
categories[i].addEventListener('click', callbackCategory);
|
||
}
|
||
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
||
}
|
||
bindEvent();
|
||
</script>
|
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<header class="header">
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<div class="header_user">
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<nav class="header_user--desktop">
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<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F115013171387-My-account-was-hacked&locale=en-us">Sign in</a>
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<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
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<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
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<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F115013171387-My-account-was-hacked&locale=en-us">Sign in</a>
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<div class="header_search">
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<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form>
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<div class="hero-links">
|
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<h3>other ways to find help</h3>
|
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<div class="hero-links--container">
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<a href="https://robertsspaceindustries.com/playstarcitizen">
|
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<span class="logo-link"></span>
|
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<h5>Learn the basics!</h5>
|
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<p>how to play guide</p>
|
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</a>
|
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<a href="https://robertsspaceindustries.com/community/issue-council">
|
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<span class="logo-link"></span>
|
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<h5>Found a bug?</h5>
|
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<p>check rsi issue council</p>
|
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</a>
|
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<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
|
||
<span class="logo-spectrum"></span>
|
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<h5>Helpdesk forum</h5>
|
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<p>spectrum community</p>
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</a>
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|
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</div>
|
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<div class="article-sidebar">
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<div class="section-articles collapsible-sidebar" aria-expanded="true">
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<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
|
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<ul>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360053331474-RSI-Account-Security-Overview" class="sidenav-item "> <span>RSI Account Security Overview</span> </a>
|
||
</li>
|
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|
||
<li>
|
||
<a href="/hc/en-us/articles/115009965628-Protect-your-account-with-an-Authenticator" class="sidenav-item "> <span>Protect your account with an Authenticator</span> </a>
|
||
</li>
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||
<li>
|
||
<a href="/hc/en-us/articles/360055136614-Error-Code-1034-Maximum-number-of-failed-login-attempts-exceeded" class="sidenav-item "> <span>Error Code 1034 - Maximum number of failed login attempts exceeded</span> </a>
|
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</li>
|
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|
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<li>
|
||
<a href="/hc/en-us/articles/115013172127-I-can-t-login-what-should-I-do" class="sidenav-item "> <span>I can't login - what should I do?</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/115009884447-Account-Recovery-and-Passwords" class="sidenav-item "> <span>Account Recovery and Passwords</span> </a>
|
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</li>
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<li>
|
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<a href="/hc/en-us/articles/115013779348-Add-a-Mobile-Authenticator-to-your-account" class="sidenav-item "> <span>Add a Mobile Authenticator to your account</span> </a>
|
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</li>
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<li>
|
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<a href="/hc/en-us/articles/115013622167-Add-Email-Authentication-to-your-account" class="sidenav-item "> <span>Add Email Authentication to your account</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/115010056568-Sync-Your-Authenticator-with-RSI-servers" class="sidenav-item "> <span>Sync Your Authenticator with RSI servers</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/115015621947-Remove-an-Authenticator-from-your-account" class="sidenav-item "> <span>Remove an Authenticator from your account</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/115013171387-My-account-was-hacked" class="sidenav-item current-article"> <span>My account was hacked</span> </a>
|
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</li>
|
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</ul>
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</div>
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</div>
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</div>
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<div class="container container--has-sidebar">
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<nav class="sub-nav">
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<ol class="breadcrumbs">
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<li title="Roberts Space Industries Knowledge Base">
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<a href="/hc/en-us">Roberts Space Industries Knowledge Base</a>
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</li>
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<li title="Account">
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<a href="/hc/en-us/categories/202530357-Account">Account</a>
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</li>
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<li title="Account Security">
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<a href="/hc/en-us/sections/203733468-Account-Security">Account Security</a>
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</ol>
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</nav>
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<div class="article-container" id="article-container">
|
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|
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|
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<article class="article">
|
||
<header class="article-header">
|
||
<h1 title="My account was hacked" class="article-title">
|
||
My account was hacked
|
||
|
||
</h1>
|
||
|
||
<div class="article-author">
|
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<div class="avatar article-avatar">
|
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|
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<span class="icon-agent"></span>
|
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|
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<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
|
||
</div>
|
||
<div class="article-meta">
|
||
Created by: <strong>Thrysurr-CIG</strong>
|
||
|
||
<ul class="meta-group">
|
||
|
||
<li class="meta-data"><time datetime="2024-09-10T16:59:49Z" title="2024-09-10T16:59:49Z" data-datetime="relative">September 10, 2024 16:59</time></li>
|
||
<li class="meta-data">Updated</li>
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</header>
|
||
|
||
<section class="article-info">
|
||
<div class="article-content">
|
||
<div class="article-body"><p>You may have an account breach (hack/compromise) if you get...</p>
|
||
<ul>
|
||
<li>Odd emails about gifting away or receiving pledges</li>
|
||
<li>Password change emails if you didn't request recovery</li>
|
||
<li>Try to perform <a href="/hc/en-us/articles/115009884447" target="_blank" rel="noopener">Account Recovery</a> but it says an account is not associated with your email</li>
|
||
</ul>
|
||
<p> </p>
|
||
<h2 id="h_01J7EDF9MQN0F0Q4NGX47YESV8">Report your account immediately</h2>
|
||
<p>If you believe your RSI account has been hacked, <strong><a href="https://support.robertsspaceindustries.com/hc/en-us/requests/new" target="_blank" rel="noopener">Contact RSI Player Relations</a></strong>.</p>
|
||
<ol>
|
||
<li>Visit our <a href="https://support.robertsspaceindustries.com/hc/en-us/requests/new" target="_blank" rel="noopener">contact form</a>.</li>
|
||
<li>For the reason you are contacting us, select <strong>"My account has been hacked."</strong>
|
||
</li>
|
||
<li>Enter a message with any specifics including your email for the account, Handle, and any changes you noticed.</li>
|
||
</ol>
|
||
<p class="wysiwyg-text-align-center"><img src="/hc/article_attachments/26274119756951" alt="KB_ContactUs.png" width="537" height="168"></p>
|
||
<p>We will receive your message and get a ticket started! You do not need to be able to login to your account to submit a ticket about this particular issue.</p>
|
||
<p> </p>
|
||
<h2 id="h_01J7EDF9MQCG3CDZEF1WC6PEDS">What can I do now?</h2>
|
||
<p>While we review your account, you should take steps to secure your account(s), computer, and devices:</p>
|
||
<ul>
|
||
<li>Scan your computer for viruses, malware, and keyloggers</li>
|
||
<li>Run any pending Windows updates</li>
|
||
<li>Update your security software and install the latest security updates</li>
|
||
<li>Reset any usernames/passwords for accounts which you believe could become compromised through your email or use of previous login credentials that match your RSI account</li>
|
||
<li>Consider applying Multi-Factor Authentication to other accounts that use similar credentials, especially the email that is linked to your RSI account.</li>
|
||
</ul>
|
||
<p> </p>
|
||
<h2 id="h_01J7EDF9MQ21QPDMEDYTCSEMZW">What is happening to my account?</h2>
|
||
<p>To safeguard your account and block hackers, we will lock the account from any changes or access. We know you want to play, but locking the account until our review and restoration process completes is vital to get your account back to where it should be.</p>
|
||
<p>During the restoration, we will undo any changes made by the hackers:</p>
|
||
<ul>
|
||
<li>Return any reclaimed or gifted away pledges</li>
|
||
<li>Undo any fraudulent upgrades</li>
|
||
<li>Return any stolen property added to your account back to those owners</li>
|
||
<li>Undo any email or account information changes</li>
|
||
<li>Restore any changes in Store Credit and other currencies</li>
|
||
<li>And any other changes as needed</li>
|
||
</ul>
|
||
<p> </p>
|
||
<h2 id="h_01J7EDF9MRD7EK60W1B10BKQ8Z">The goal for account restorations is to get your account back 100% to where it was when you last played! </h2>
|
||
<p>When complete, we will send you updates via email on your account restoration. We will include steps to regain access with recommendations on using an authenticator.</p></div>
|
||
|
||
<div class="article-attachments">
|
||
<ul class="attachments">
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
|
||
<section class="article-relatives">
|
||
|
||
<section class="related-articles">
|
||
|
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<h3 class="related-articles-title">Related articles</h3>
|
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<ul>
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|
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</li>
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<li>
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<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBLW2dRTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCLu4UccaADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJCL2hjL2VuLXVzL2FydGljbGVzLzM2MDA1MzMzMTQ3NC1SU0ktQWNjb3VudC1TZWN1cml0eS1PdmVydmlldwY7CFQ6CXJhbmtpCg%3D%3D--9b8ee420b381803b6ff6d96c970359769f3a1de9" rel="nofollow">RSI Account Security Overview</a>
|
||
</li>
|
||
|
||
</ul>
|
||
</section>
|
||
|
||
|
||
</section>
|
||
|
||
|
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</article>
|
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</main>
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<img class="footer-logo__img footer-logo__img--rsi" src="/hc/theming_assets/01HZPM4QSJRDFYJ7AKA6R9VX4J" alt="Logo">
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<img class="footer-logo__img footer-logo__img--cig" src="/hc/theming_assets/01HZPM4S41CAMQF2XN2MZPDEWX" alt="Logo">
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</div>
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|
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<p>
|
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©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
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</p>
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|
||
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