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jrmyr ff17782339 Initial Archive
2025-03-19 13:08:22 -04:00

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<title>In-Game Character Issues &ndash; Roberts Space Industries Knowledge Base</title>
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Your character avatar turns into a small, white,..." />
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<h1 title="In-Game Character Issues" class="article-title">
In-Game Character Issues
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Created by: <strong>Thrysurr-CIG</strong>
<ul class="meta-group">
<li class="meta-data"><time datetime="2024-01-09T18:47:09Z" title="2024-01-09T18:47:09Z" data-datetime="relative">January 09, 2024 18:47</time></li>
<li class="meta-data">Updated</li>
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<div class="article-body"><p>We are currently aware of and tracking a few different issues that may occur that can have one or more of the following symptoms occur during play:</p>
<ul>
<li>Your character avatar turns into a small, white, floating ball.</li>
<li>Your character has their arm permanently raised above their head.</li>
<li>Your character's head is missing.</li>
<li>The mobiGlas is missing from your character entirely; the hotkey to pull it up does nothing.</li>
<li>Your character has become invisible.</li>
<li>An object gets stuck in your character (such as boxes stuck in hands or feet)</li>
<li>You become unable to interact with most things in game while in this state.</li>
</ul>
<h3 id="h_01HKQRRAMNWR2E0TR7E60S7Q57">Potential Work Arounds:</h3>
<p>If your character has encountered any of these issues listed above, there have been some reports from players that<strong> entering character customization and changing your character's gender, appearance, and attributes a few times may correct these issues.&nbsp;&nbsp;</strong>After changing your appearance, enter the PU. If not resolved please try customizing again.&nbsp;</p>
<p>To avoid an object getting stuck to your character, be certain to drop any items you may currently be holding before picking up another.</p>
<p>&nbsp;</p>
<p><strong>If your issue continues, please do the following steps before you repair your character:</strong></p>
<ol>
<li>Login to your RSI account on <a href="https://robertsspaceindustries.com/">the website</a>.</li>
<li>Report the issue and any details regarding what you were doing when it happened on the <a href="https://issue-council.robertsspaceindustries.com/" target="_blank" rel="noopener">Issue Council</a>.</li>
<li>Attempt the workarounds listed above.</li>
<li>Head to this article to review what we will need to do to help:&nbsp; <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360041509433" target="_blank" rel="noopener">Character Repair</a></li>
</ol>
<p>Describing the issue in detail with an appropriate subject line in the ticket will help us locate and assist faster.&nbsp; We will respond as soon as we are able once the ticket has been received.</p></div>
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