868 lines
34 KiB
HTML
868 lines
34 KiB
HTML
<!DOCTYPE html>
|
||
<html dir="ltr" lang="en-US">
|
||
<head>
|
||
<meta charset="utf-8" />
|
||
<!-- v25869 -->
|
||
|
||
|
||
<title>Error Code 20025 - 30003 - 30025 – Roberts Space Industries Knowledge Base</title>
|
||
|
||
<meta name="csrf-param" content="authenticity_token">
|
||
<meta name="csrf-token" content="">
|
||
|
||
<meta name="description" content="If you are receiving error 20025, 30003, or 30025 when launching the game, your game files may be out of date. Update the Launcher..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
|
||
<meta property="og:type" content="website" />
|
||
<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
|
||
<meta property="og:title" content="Error Code 20025 - 30003 - 30025" />
|
||
<meta property="og:description" content="If you are receiving error 20025, 30003, or 30025 when launching the game, your game files may be out of date.
|
||
Update the Launcher
|
||
Launch the game and get to flying! If you still receive one of t..." />
|
||
<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360002285233-Error-Code-20025-30003-30025" />
|
||
<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360002285233-Error-Code-20025-30003-30025">
|
||
<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360002285233-Error-Code-20025-30003-30025">
|
||
<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360002285233-Error-Code-20025-30003-30025">
|
||
|
||
<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
|
||
<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
|
||
<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
|
||
<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
|
||
|
||
<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
|
||
|
||
<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
|
||
<script>
|
||
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
|
||
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
|
||
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
||
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
||
|
||
ga('create', 'UA-39586040-9', 'auto');
|
||
ga('send', 'pageview');
|
||
|
||
</script>
|
||
|
||
<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
|
||
<script>
|
||
window.dataLayer = window.dataLayer || [];
|
||
function gtag(){dataLayer.push(arguments);}
|
||
gtag('js', new Date());
|
||
gtag('config', 'G-V6MWYXRQNP');
|
||
</script>
|
||
|
||
|
||
<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
|
||
<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
|
||
<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
|
||
|
||
<style>
|
||
#cookiebanner {
|
||
box-sizing: border-box;
|
||
background-color:rgb(36,36,39);
|
||
opacity: 0.9; width:100%;
|
||
position: fixed;
|
||
z-index: 2147483645;
|
||
bottom:-800px
|
||
}
|
||
|
||
/* Quick Fix */
|
||
.c-cookie-banner__content a {
|
||
color: inherit;
|
||
text-decoration: underline;
|
||
}
|
||
|
||
.c-cookie-banner__content a:hover,
|
||
.c-cookie-banner__content a:focus {
|
||
text-decoration: underline;
|
||
}
|
||
.c-cookie-banner-selectors {
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: flex-start;
|
||
padding: 0;
|
||
flex-wrap: wrap;
|
||
}
|
||
|
||
.c-cookie-banner-icon {
|
||
display: none;
|
||
}
|
||
</style>
|
||
|
||
<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
|
||
|
||
<script>
|
||
var cfaRules = [{
|
||
"fieldType":"tagger",
|
||
"field":360004737673,
|
||
"value":"authenticator_issue",
|
||
"select":[
|
||
360004791554,
|
||
360004738833,
|
||
360004791074,
|
||
360004791594,
|
||
360004790894,
|
||
360004739013
|
||
],
|
||
"formId":360000074074,
|
||
"requireds":[
|
||
360004791074,
|
||
360004790894
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004737673,
|
||
"value":"hacked_accounts",
|
||
"select":[
|
||
360004790894,
|
||
360004791074,
|
||
360004738833,
|
||
360004791554,
|
||
360004739013
|
||
],
|
||
"formId":360000074074,
|
||
"requireds":[
|
||
360004791074,
|
||
360004790894
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004737673,
|
||
"value":"recover_account",
|
||
"select":[
|
||
360004790894,
|
||
360004791074,
|
||
360004738833,
|
||
360004791554,
|
||
360004739013
|
||
],
|
||
"formId":360000074074,
|
||
"requireds":[
|
||
360004790894
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004740173,
|
||
"value":"gifted_reclaimed_pledge",
|
||
"select":[
|
||
360004739373,
|
||
360004791614
|
||
],
|
||
"formId":360000070273,
|
||
"requireds":[
|
||
360004739373
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004740173,
|
||
"value":"missing_pledge",
|
||
"select":[
|
||
360004739373,
|
||
360004791614
|
||
],
|
||
"formId":360000070273,
|
||
"requireds":[
|
||
360004739373
|
||
]
|
||
},
|
||
{
|
||
"fieldType":"tagger",
|
||
"field":360004740653,
|
||
"value":"refund",
|
||
"select":[
|
||
360004791614
|
||
],
|
||
"formId":360000070313,
|
||
"requireds":[
|
||
360004791614
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004740653,
|
||
"value":"track_package",
|
||
"select":[
|
||
360004791614,
|
||
360004792074
|
||
],
|
||
"formId":360000070313,
|
||
"requireds":[
|
||
360004791614
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004740653,
|
||
"value":"wrong_or_damaged_merchandise",
|
||
"select":[
|
||
360004791614,
|
||
360004792074
|
||
],
|
||
"formId":360000070313,
|
||
"requireds":[
|
||
360004791614
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004793634,
|
||
"value":"tech_support_black_screen",
|
||
"select":[
|
||
360004791914
|
||
],
|
||
"formId":360000070293,
|
||
"requireds":[
|
||
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004793634,
|
||
"value":"tech_support_installation_issue",
|
||
"select":[
|
||
360004791914
|
||
],
|
||
"formId":360000070293,
|
||
"requireds":[
|
||
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004793634,
|
||
"value":"tech_support_launcher_or_game",
|
||
"select":[
|
||
360004791914
|
||
],
|
||
"formId":360000070293,
|
||
"requireds":[
|
||
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004793634,
|
||
"value":"tech_support_other",
|
||
"select":[
|
||
360004791914
|
||
],
|
||
"formId":360000070293,
|
||
"requireds":[
|
||
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004797474,
|
||
"value":"reward_or_discount_coupon_missing",
|
||
"select":[
|
||
360004739553
|
||
],
|
||
"formId":360000074234,
|
||
"requireds":[
|
||
360004739553
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004797474,
|
||
"value":"subscription_payment",
|
||
"select":[
|
||
360004739573
|
||
],
|
||
"formId":360000074234,
|
||
"requireds":[
|
||
360004739573
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004797794,
|
||
"value":"invite_a_developer",
|
||
"select":[
|
||
360004797834,
|
||
360004758253,
|
||
360004745213,
|
||
360004798474,
|
||
360004798654,
|
||
360004811454
|
||
],
|
||
"formId":360000074254,
|
||
"requireds":[
|
||
360004798474,
|
||
360004797834,
|
||
360004798654,
|
||
360004811454,
|
||
360004758253,
|
||
360004745213
|
||
]
|
||
}];</script>
|
||
<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
|
||
</head>
|
||
<body class="">
|
||
|
||
|
||
|
||
|
||
<div id="cookiebanner" class="cig-cookie-banner">
|
||
<section class="c-cookie-banner banner">
|
||
<header class="c-cookie-banner__header top">
|
||
<h2>[#TITLE#]</h2>
|
||
|
||
<ul class="c-cookie-banner__buttons banner-accept-buttons">
|
||
<li class="banner-accept-button" id="allow-selected">
|
||
Allow selection
|
||
</li>
|
||
<li class="or">or</li>
|
||
<li class="banner-accept-button" id="allow-all">
|
||
[#ACCEPT#]
|
||
</li>
|
||
</ul>
|
||
</header>
|
||
|
||
<div class="c-cookie-banner__content-wrapper banner-text">
|
||
<div class="c-cookie-banner__content">
|
||
[#TEXT#]
|
||
</div>
|
||
</div>
|
||
|
||
<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
|
||
<li class="show-more-button" id="show-more">
|
||
<span class="banner-accept-button show">[#DETAILS#]
|
||
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
||
</svg>
|
||
</span>
|
||
<span class="banner-accept-button hide">Hide details
|
||
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
||
</svg>
|
||
</span>
|
||
</li>
|
||
</div>
|
||
</ul>
|
||
|
||
<div class="expendable">
|
||
<div class="tab">
|
||
<div class="tab-headers" data-tab-active="1">
|
||
<div class="tab-header active" tab="1">
|
||
[#COOKIESOVERVIEW#]
|
||
</div>
|
||
<div class="tab-header" tab="2">
|
||
[#ABOUTCOOKIES#]
|
||
</div>
|
||
</div>
|
||
<div class="tab-contents">
|
||
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
|
||
<div class="list-categories">
|
||
<div class="category category_displayed" cat="1">
|
||
[#COOKIETYPE_NECESSARY#]
|
||
</div>
|
||
<div class="category" cat="2">
|
||
[#COOKIETYPE_STATISTICS#]
|
||
</div>
|
||
<div class="category" cat="3">
|
||
[#COOKIETYPE_ADVERTISING#]
|
||
</div>
|
||
<div class="category" cat="4">
|
||
[#COOKIETYPE_PREFERENCE#]
|
||
</div>
|
||
<div class="category" cat="5">
|
||
[#COOKIETYPE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
<div class="selector-category">
|
||
<select id="select-category">
|
||
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
|
||
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
||
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
||
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
|
||
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
|
||
</select>
|
||
</div>
|
||
<div class="category-contents">
|
||
<div class="category-content category-content__displayed" cat-content="1">
|
||
[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
</div>
|
||
|
||
<script>
|
||
function initGoogleAnalytics() {
|
||
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
|
||
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
|
||
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
||
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
||
|
||
ga('create', 'UA-39586040-9', 'auto');
|
||
ga('set', 'anonymizeIp', true)
|
||
ga('send', 'pageview');
|
||
}
|
||
|
||
window.addEventListener('CookiebotOnConsentReady', () => {
|
||
if(Cookiebot.consent.statistics) {
|
||
initGoogleAnalytics();
|
||
}
|
||
});
|
||
|
||
var cookieBannerSliderPos = 0;
|
||
|
||
function showCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
var dialogHeight = parseInt(cookiebanner.offsetHeight);
|
||
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
|
||
cookieBannerSliderPos += 4;
|
||
if (cookieBannerSliderPos < dialogHeight) {
|
||
setTimeout(function () {
|
||
showCookieBanner();
|
||
}, 1);
|
||
} else {
|
||
cookieBannerSliderPos = 0;
|
||
cookiebanner.style.bottom = "0px";
|
||
}
|
||
}
|
||
|
||
function hideCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
cookiebanner.style.display = "none";
|
||
}
|
||
|
||
function callbackExpand() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
if(cookiebanner.classList.contains('expended')) {
|
||
cookiebanner.classList.remove('expended');
|
||
} else {
|
||
cookiebanner.classList.add('expended');
|
||
}
|
||
}
|
||
|
||
var previousTabNumber = 1;
|
||
function callbackHeaders(e) {
|
||
const tabs = document.querySelectorAll('.tab-header');
|
||
for (i = 0; i < tabs.length; ++i) {
|
||
tabs[i].classList.remove('active');
|
||
}
|
||
e.currentTarget.classList.add('active');
|
||
const tabNumber = e.currentTarget.getAttribute('tab');
|
||
const tabHeaders = document.querySelector('.tab-headers');
|
||
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
||
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
|
||
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
||
previousNode.classList.remove('tab-content__displayed');
|
||
node.classList.add('tab-content__displayed');
|
||
previousTabNumber = tabNumber;
|
||
}
|
||
|
||
|
||
var previousCatNumber = 1;
|
||
function callbackCategory(e) {
|
||
const categories = document.querySelectorAll('.list-categories .category');
|
||
for (i = 0; i < categories.length; ++i) {
|
||
categories[i].classList.remove('category_displayed');
|
||
}
|
||
e.currentTarget.classList.add('category_displayed');
|
||
const catNumber = e.currentTarget.getAttribute('cat');
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function callbackAllowSelected() {
|
||
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
const marketingAllowed = document.getElementById('advertising').checked;
|
||
const preferenceAllowed = document.getElementById('preference').checked;
|
||
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackAllowAll() {
|
||
Cookiebot.submitConsent();
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackChangeSelect(e) {
|
||
|
||
const catNumber = e.currentTarget.value;
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function bindEvent() {
|
||
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
||
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
|
||
|
||
const headers = document.querySelectorAll('.tab-header');
|
||
for(var i=0; i < headers.length; i++) {
|
||
headers[i].addEventListener('click', callbackHeaders);
|
||
}
|
||
const categories = document.querySelectorAll('.category');
|
||
for(var i=0; i < categories.length; i++) {
|
||
categories[i].addEventListener('click', callbackCategory);
|
||
}
|
||
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
||
}
|
||
bindEvent();
|
||
</script>
|
||
|
||
<header class="header">
|
||
<div class="header_user">
|
||
<nav class="header_user--desktop">
|
||
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F360002285233-Error-Code-20025-30003-30025&locale=en-us">Sign in</a>
|
||
|
||
|
||
|
||
</nav>
|
||
|
||
</div>
|
||
|
||
<div class="header_nav">
|
||
|
||
<div class="header_nav--desktop">
|
||
<a class="menu-logo" href="https://robertsspaceindustries.com">
|
||
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
|
||
</a>
|
||
|
||
<a title="Home" href="/hc/en-us"> Knowledge base </a>
|
||
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
|
||
</div>
|
||
|
||
<div class="header_nav--mobile">
|
||
|
||
<a class="submit-request" role="button" href="/hc/en-us/requests/new">Submit a request</a>
|
||
|
||
<div class="header_nav--expand" tabindex="0">
|
||
<span class="nav-burger"></span>
|
||
<div class="header_nav--expand-menu header_nav--expand-menu__left">
|
||
|
||
<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
|
||
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
|
||
</a>
|
||
|
||
<a title="Home" href="/hc/en-us"> Knowledge base </a>
|
||
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
|
||
|
||
|
||
<div class="ticket-link">
|
||
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F360002285233-Error-Code-20025-30003-30025&locale=en-us">Sign in</a>
|
||
|
||
</div>
|
||
|
||
|
||
|
||
</div>
|
||
</div>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
<div class="header_search">
|
||
<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form>
|
||
</div>
|
||
|
||
</header>
|
||
|
||
<main role="main">
|
||
<div class="container-divider">
|
||
<a class="submit-request arrow" role="button" href="/hc/en-us/requests/new">Submit a request</a>
|
||
</div>
|
||
<div class="sidebar">
|
||
|
||
<div class="hero-links">
|
||
<h3>other ways to find help</h3>
|
||
<div class="hero-links--container">
|
||
<a href="https://robertsspaceindustries.com/playstarcitizen">
|
||
<span class="logo-link"></span>
|
||
<h5>Learn the basics!</h5>
|
||
<p>how to play guide</p>
|
||
</a>
|
||
<a href="https://robertsspaceindustries.com/community/issue-council">
|
||
<span class="logo-link"></span>
|
||
<h5>Found a bug?</h5>
|
||
<p>check rsi issue council</p>
|
||
</a>
|
||
<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
|
||
<span class="logo-spectrum"></span>
|
||
<h5>Helpdesk forum</h5>
|
||
<p>spectrum community</p>
|
||
</a>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="article-sidebar">
|
||
<div class="section-articles collapsible-sidebar" aria-expanded="true">
|
||
<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
|
||
<ul>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/4409195221783-Router-Port-Forwarding" class="sidenav-item "> <span>Router Port Forwarding</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360012425434-Error-Code-15008-16008" class="sidenav-item "> <span>Error Code 15008/16008</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360002459454-Authenticator-Troubleshooting" class="sidenav-item "> <span>Authenticator Troubleshooting</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000060587-Error-Code-10002-10004" class="sidenav-item "> <span>Error Code 10002/10004</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360025410214-Error-Code-10008" class="sidenav-item "> <span>Error Code 10008</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000065428-Error-Code-15006" class="sidenav-item "> <span>Error Code 15006</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360053608633-Error-Code-30000" class="sidenav-item "> <span>Error Code 30000</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000084687-Error-Code-20007-30007" class="sidenav-item "> <span>Error Code 20007 - 30007</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360002284993-Error-Code-20012-30012" class="sidenav-item "> <span>Error Code 20012 - 30012</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360002285233-Error-Code-20025-30003-30025" class="sidenav-item current-article"> <span>Error Code 20025 - 30003 - 30025</span> </a>
|
||
</li>
|
||
|
||
</ul>
|
||
|
||
<a href="/hc/en-us/sections/360000011807-Connection-Issues" class="article-sidebar-item">See more</a>
|
||
|
||
</div>
|
||
</div>
|
||
|
||
</div>
|
||
|
||
<div class="container container--has-sidebar">
|
||
<nav class="sub-nav">
|
||
<ol class="breadcrumbs">
|
||
|
||
<li title="Roberts Space Industries Knowledge Base">
|
||
|
||
<a href="/hc/en-us">Roberts Space Industries Knowledge Base</a>
|
||
|
||
</li>
|
||
|
||
<li title="Technical Support">
|
||
|
||
<a href="/hc/en-us/categories/202530337-Technical-Support">Technical Support</a>
|
||
|
||
</li>
|
||
|
||
<li title="Connection Issues">
|
||
|
||
<a href="/hc/en-us/sections/360000011807-Connection-Issues">Connection Issues</a>
|
||
|
||
</li>
|
||
|
||
</ol>
|
||
|
||
</nav>
|
||
|
||
<div class="article-container" id="article-container">
|
||
|
||
|
||
<article class="article">
|
||
<header class="article-header">
|
||
<h1 title="Error Code 20025 - 30003 - 30025" class="article-title">
|
||
Error Code 20025 - 30003 - 30025
|
||
|
||
</h1>
|
||
|
||
<div class="article-author">
|
||
<div class="avatar article-avatar">
|
||
|
||
<span class="icon-agent"></span>
|
||
|
||
<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
|
||
</div>
|
||
<div class="article-meta">
|
||
Created by: <strong>Thrysurr-CIG</strong>
|
||
|
||
<ul class="meta-group">
|
||
|
||
<li class="meta-data"><time datetime="2020-08-27T17:34:22Z" title="2020-08-27T17:34:22Z" data-datetime="relative">August 27, 2020 17:34</time></li>
|
||
<li class="meta-data">Updated</li>
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</header>
|
||
|
||
<section class="article-info">
|
||
<div class="article-content">
|
||
<div class="article-body"><p>If you are receiving error 20025, 30003, or 30025 when launching the game, your game files may be out of date. </p>
|
||
<h2>Update the Launcher</h2>
|
||
<p>Launch the game and get to flying! If you still receive one of these errors with the updated game:</p>
|
||
<ol>
|
||
<li>Click <strong>Settings</strong>.</li>
|
||
<li>Click <strong>Verify</strong>.</li>
|
||
<li>After it completes, launch and see what happens.</li>
|
||
</ol>
|
||
<p>If you see an older version under Launch Game, you need to wait a minute or two for the Launcher to detect the new game files. You should see an Update button display to download and install the latest upgrade.</p>
|
||
<p><img src="https://theme.zdassets.com/theme_assets/290051/9bc9a1ad13c121174a161aab7296f723abdb2641.png" /></p>
|
||
<ol>
|
||
<li>Open the Launcher and wait a couple minutes! If you click Launch Game, you will get error 30003, 30025, or 20025.</li>
|
||
<li>Click <strong>Update</strong>.</li>
|
||
<li>A manifest downloads, checks, and installs the remaining files. </li>
|
||
<li>Click <strong>Launch Game</strong> to play.</li>
|
||
</ol>
|
||
<p> </p></div>
|
||
|
||
<div class="article-attachments">
|
||
<ul class="attachments">
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
|
||
<section class="article-relatives">
|
||
|
||
<section class="related-articles">
|
||
|
||
<h3 class="related-articles-title">Related articles</h3>
|
||
|
||
<ul>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBcYJ1ADBDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCLHuztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzQ0MTIyNzYxNTIzNDMtRWFzeS1BbnRpLUNoZWF0LVRyb3VibGVzaG9vdGluZwY7CFQ6CXJhbmtpBg%3D%3D--3d0e97bce9f078a1c8aa4ae114af7443d2f301d3" rel="nofollow">Easy Anti-Cheat - Troubleshooting</a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCFke9dNTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCLHuztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI7L2hjL2VuLXVzL2FydGljbGVzLzM2MDAzODM0MjIzMy1FcnJvci1Db2RlLTMwMDA5LTMwMDE4BjsIVDoJcmFua2kH--05817c2b6c8114c7badfa5871155ada8cdd1527b" rel="nofollow">Error Code 30009/30018</a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCPYm0tRTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCLHuztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI7L2hjL2VuLXVzL2FydGljbGVzLzM2MDA1MjgyNzg5NC1FcnJvci1Db2RlLTIwMDMwLTMwMDMwBjsIVDoJcmFua2kI--653a2c99586618449cb224cb42b6bf5f8a5ccb5e" rel="nofollow">Error Code 20030 - 30030</a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCCJxBtVTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCLHuztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzM2MDA1NjI1NDc1NC1TdGFyLUNpdGl6ZW4tQWxwaGEtNC0wLTItS25vd24tSXNzdWVzBjsIVDoJcmFua2kJ--c9613494c57d14ba7d9e13c11a2a5e77660b4577" rel="nofollow">Star Citizen Alpha 4.0.2 Known Issues</a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCLkQ3tRTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCLHuztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI1L2hjL2VuLXVzL2FydGljbGVzLzM2MDA1MzYwODYzMy1FcnJvci1Db2RlLTMwMDAwBjsIVDoJcmFua2kK--7823895fcc7880b0b04bf2f0e50927fdd586a55f" rel="nofollow">Error Code 30000</a>
|
||
</li>
|
||
|
||
</ul>
|
||
</section>
|
||
|
||
|
||
</section>
|
||
|
||
|
||
</article>
|
||
|
||
|
||
|
||
</div>
|
||
</div>
|
||
|
||
</main>
|
||
|
||
<footer class="footer">
|
||
<div class="footer-inner">
|
||
|
||
<div class="footer-logo">
|
||
<img class="footer-logo__img footer-logo__img--rsi" src="/hc/theming_assets/01HZPM4QSJRDFYJ7AKA6R9VX4J" alt="Logo">
|
||
<img class="footer-logo__img footer-logo__img--cig" src="/hc/theming_assets/01HZPM4S41CAMQF2XN2MZPDEWX" alt="Logo">
|
||
</div>
|
||
|
||
<p>
|
||
©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
|
||
</p>
|
||
</div>
|
||
</footer>
|
||
|
||
|
||
<!-- / -->
|
||
|
||
|
||
<script src="//static.zdassets.com/hc/assets/en-us.da0ef8375595a2825b13.js"></script>
|
||
<script src="https://cloudimperiumservicesllc.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="450874" data-return-to="https://support.robertsspaceindustries.com/hc/en-us/articles/360002285233-Error-Code-20025-30003-30025" data-theme="hc" data-locale="en-us" data-auth-origin="450874,true,true"></script>
|
||
|
||
<script type="text/javascript">
|
||
/*
|
||
|
||
Greetings sourcecode lurker!
|
||
|
||
This is for internal Zendesk and legacy usage,
|
||
we don't support or guarantee any of these values
|
||
so please don't build stuff on top of them.
|
||
|
||
*/
|
||
|
||
HelpCenter = {};
|
||
HelpCenter.account = {"subdomain":"cloudimperiumservicesllc","environment":"production","name":"Cloud Imperium Games"};
|
||
HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]};
|
||
HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"usage_tracking":{"event":"article_viewed","data":"BAh7CDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoPYXJ0aWNsZV9pZGwrCLHuztFTADoKX21ldGF7DDoPYWNjb3VudF9pZGkDA20EOhNoZWxwX2NlbnRlcl9pZGkExtzsCzoNYnJhbmRfaWRpAzrhBjoMdXNlcl9pZDA6E3VzZXJfcm9sZV9uYW1lSSIOQU5PTllNT1VTBjsGVDsASSIKZW4tdXMGOwZUOhphbm9ueW1vdXNfdHJhY2tpbmdfaWQw--8be4f227db3babd7109aa1792e22c59af7be226b","url":"https://support.robertsspaceindustries.com/hc/activity"},"current_record_id":"360002285233","current_record_url":"/hc/en-us/articles/360002285233-Error-Code-20025-30003-30025","current_record_title":"Error Code 20025 - 30003 - 30025","current_text_direction":"ltr","current_brand_id":450874,"current_brand_name":"Cloud Imperium Games","current_brand_url":"https://cloudimperiumservicesllc.zendesk.com","current_brand_active":true,"current_path":"/hc/en-us/articles/360002285233-Error-Code-20025-30003-30025","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false,"web_widget_seamless_auth_enabled":false},"answer_bot_subdomain":"static","general_settings_url":"https://support.robertsspaceindustries.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/user_segments?brand_id=450874","has_gather":true,"has_ckeditor":false,"has_community_enabled":false,"has_community_badges":false,"has_community_post_content_tagging":false,"has_gather_content_tags":false,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_edit_user_profile_v2":true,"has_garden_modals":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":false,"arrange_articles_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/arrange?brand_id=450874","article_verification_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/verification?brand_id=450874","has_article_verification":false,"guide_language_settings_url":"https://support.robertsspaceindustries.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/import_articles?brand_id=450874","content_tags_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/content_tags?brand_id=450874","community_badges_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/community_badges?brand_id=450874","community_settings_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/community_settings?brand_id=450874","gather_plan_state":"subscribed","search_settings_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/search_settings?brand_id=450874","has_search_settings_in_plan":true,"theming_api_version":1,"theming_settings":{"brand_color":"#0072EF","brand_text_color":"#FFFFFF","text_color":"#333333","link_color":"#0072EF","background_color":"#FFFFFF","heading_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","text_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","logo":"/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4","favicon":"/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV","homepage_background_image":"/hc/theming_assets/01HZPM4SNRTH2P1XZGE9895W2K","community_background_image":"/hc/theming_assets/01HZPM4SV92SZ5CMEQV1478QW8","community_image":"/hc/theming_assets/01HZPM4SZHH27K2K343W2XG5WZ"},"has_pci_credit_card_custom_field":true,"help_center_restricted":false,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"user_preferred_locale":"en-us","base_locale":"en-us","has_user_session_cookie_enabled":false,"has_custom_statuses_enabled":true,"has_generative_answers_in_help_center":false,"has_generative_answers_in_help_center_for_anonymous":false,"has_hc_generative_answers_setting_enabled":false,"has_intl_date_format_enabled":true,"has_guide_service_catalog":false,"version":"v25869"};
|
||
</script>
|
||
|
||
<script src="//static.zdassets.com/hc/assets/moment-4ef0d82f9fc65c8a28f659aa3430955f.js"></script>
|
||
<script src="//static.zdassets.com/hc/assets/hc_enduser-ef22bc61577cbbd3afcff009da1c108b.js"></script>
|
||
|
||
|
||
</body>
|
||
</html> |