859 lines
34 KiB
HTML
859 lines
34 KiB
HTML
<!DOCTYPE html>
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<html dir="ltr" lang="en-US">
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<head>
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<meta charset="utf-8" />
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<title>Error Code 20012 - 30012 – Roberts Space Industries Knowledge Base</title>
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<meta name="csrf-param" content="authenticity_token">
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<meta name="description" content="While you are playing the game and suddenly have a disconnection issue and receive an error message with 20012 or 30012 display, this is..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
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<meta property="og:title" content="Error Code 20012 - 30012" />
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<meta property="og:description" content="While you are playing the game and suddenly have a disconnection issue and receive an error message with 20012 or 30012 display, this is related to issues with your connection to the servers or in ..." />
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360002284993-Error-Code-20012-30012" />
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360002284993-Error-Code-20012-30012">
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/* Quick Fix */
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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</head>
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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<section class="c-cookie-banner banner">
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<header class="c-cookie-banner__header top">
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<h2>[#TITLE#]</h2>
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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<li class="banner-accept-button" id="allow-selected">
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Allow selection
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</li>
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<li class="or">or</li>
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<li class="banner-accept-button" id="allow-all">
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[#ACCEPT#]
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</li>
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</ul>
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</header>
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<div class="c-cookie-banner__content-wrapper banner-text">
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<div class="c-cookie-banner__content">
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[#TEXT#]
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</div>
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</div>
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<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
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<li class="show-more-button" id="show-more">
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<span class="banner-accept-button show">[#DETAILS#]
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</svg>
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</span>
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<span class="banner-accept-button hide">Hide details
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</svg>
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</span>
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</li>
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</div>
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</ul>
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<div class="expendable">
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<div class="tab">
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<div class="tab-headers" data-tab-active="1">
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<div class="tab-header active" tab="1">
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[#COOKIESOVERVIEW#]
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</div>
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<div class="tab-header" tab="2">
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[#ABOUTCOOKIES#]
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</div>
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</div>
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<div class="tab-contents">
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<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
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<div class="list-categories">
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<div class="category category_displayed" cat="1">
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[#COOKIETYPE_NECESSARY#]
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</div>
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<div class="category" cat="2">
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[#COOKIETYPE_STATISTICS#]
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</div>
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<div class="category" cat="3">
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[#COOKIETYPE_ADVERTISING#]
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</div>
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<div class="category" cat="4">
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[#COOKIETYPE_PREFERENCE#]
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</div>
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<div class="category" cat="5">
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[#COOKIETYPE_UNCLASSIFIED#]
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</div>
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</div>
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<div class="selector-category">
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<select id="select-category">
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<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
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<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
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<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
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<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
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<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
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</select>
|
|
</div>
|
|
<div class="category-contents">
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|
<div class="category-content category-content__displayed" cat-content="1">
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|
[#COOKIETYPEINTRO_NECESSARY#]
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[#COOKIETABLE_NECESSARY#]
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</div>
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|
<div class="category-content" cat-content="2">
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|
[#COOKIETYPEINTRO_STATISTICS#]
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[#COOKIETABLE_STATISTICS#]
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|
</div>
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|
<div class="category-content" cat-content="3">
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|
[#COOKIETYPEINTRO_ADVERTISING#]
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[#COOKIETABLE_ADVERTISING#]
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</div>
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|
<div class="category-content" cat-content="4">
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[#COOKIETYPEINTRO_PREFERENCE#]
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[#COOKIETABLE_PREFERENCE#]
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|
</div>
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|
<div class="category-content" cat-content="5">
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|
[#COOKIETYPEINTRO_UNCLASSIFIED#]
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|
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[#COOKIETABLE_UNCLASSIFIED#]
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|
</div>
|
|
</div>
|
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</div>
|
|
<div class="tab-content" tab-content="2">
|
|
<div>
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|
[#COOKIESGENERALINTRO#]
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|
</div>
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|
</div>
|
|
</div>
|
|
</div>
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</div>
|
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</section>
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</div>
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|
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<script>
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|
function initGoogleAnalytics() {
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(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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|
ga('create', 'UA-39586040-9', 'auto');
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ga('set', 'anonymizeIp', true)
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ga('send', 'pageview');
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}
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window.addEventListener('CookiebotOnConsentReady', () => {
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if(Cookiebot.consent.statistics) {
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initGoogleAnalytics();
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}
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});
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|
var cookieBannerSliderPos = 0;
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|
function showCookieBanner() {
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var cookiebanner = document.getElementById("cookiebanner");
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|
var dialogHeight = parseInt(cookiebanner.offsetHeight);
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cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
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cookieBannerSliderPos += 4;
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if (cookieBannerSliderPos < dialogHeight) {
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setTimeout(function () {
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showCookieBanner();
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}, 1);
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} else {
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cookieBannerSliderPos = 0;
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cookiebanner.style.bottom = "0px";
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}
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}
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function hideCookieBanner() {
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var cookiebanner = document.getElementById("cookiebanner");
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cookiebanner.style.display = "none";
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}
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function callbackExpand() {
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var cookiebanner = document.getElementById("cookiebanner");
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if(cookiebanner.classList.contains('expended')) {
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cookiebanner.classList.remove('expended');
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|
} else {
|
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cookiebanner.classList.add('expended');
|
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}
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}
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var previousTabNumber = 1;
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function callbackHeaders(e) {
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const tabs = document.querySelectorAll('.tab-header');
|
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for (i = 0; i < tabs.length; ++i) {
|
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tabs[i].classList.remove('active');
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e.currentTarget.classList.add('active');
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const tabNumber = e.currentTarget.getAttribute('tab');
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const tabHeaders = document.querySelector('.tab-headers');
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tabHeaders.setAttribute('data-tab-active', tabNumber);
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const node = document.querySelector('[tab-content="'+tabNumber+'"]');
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const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
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previousNode.classList.remove('tab-content__displayed');
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node.classList.add('tab-content__displayed');
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previousTabNumber = tabNumber;
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}
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var previousCatNumber = 1;
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categories[i].classList.remove('category_displayed');
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e.currentTarget.classList.add('category_displayed');
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const catNumber = e.currentTarget.getAttribute('cat');
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const node = document.querySelector('[cat-content="'+catNumber+'"]');
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const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
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previousNode.classList.remove('category-content__displayed');
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node.classList.add('category-content__displayed');
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previousCatNumber = catNumber;
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}
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function callbackAllowSelected() {
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const statisticsAllowed = document.getElementById('statistics').checked;
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Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
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Cookiebot.submitConsent();
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hideCookieBanner()
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}
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function callbackChangeSelect(e) {
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const catNumber = e.currentTarget.value;
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const node = document.querySelector('[cat-content="'+catNumber+'"]');
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const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
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previousNode.classList.remove('category-content__displayed');
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node.classList.add('category-content__displayed');
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const categories = document.querySelectorAll('.category');
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<a href="/hc/en-us/articles/4409195221783-Router-Port-Forwarding" class="sidenav-item "> <span>Router Port Forwarding</span> </a>
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<a href="/hc/en-us/articles/360012425434-Error-Code-15008-16008" class="sidenav-item "> <span>Error Code 15008/16008</span> </a>
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<a href="/hc/en-us/articles/360002459454-Authenticator-Troubleshooting" class="sidenav-item "> <span>Authenticator Troubleshooting</span> </a>
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<a href="/hc/en-us/articles/360025410214-Error-Code-10008" class="sidenav-item "> <span>Error Code 10008</span> </a>
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</li>
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<a href="/hc/en-us/articles/360000065428-Error-Code-15006" class="sidenav-item "> <span>Error Code 15006</span> </a>
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<a href="/hc/en-us/articles/360053608633-Error-Code-30000" class="sidenav-item "> <span>Error Code 30000</span> </a>
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<li>
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<a href="/hc/en-us/articles/360000084687-Error-Code-20007-30007" class="sidenav-item "> <span>Error Code 20007 - 30007</span> </a>
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<a href="/hc/en-us/articles/360002284993-Error-Code-20012-30012" class="sidenav-item current-article"> <span>Error Code 20012 - 30012</span> </a>
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<a href="/hc/en-us/articles/360002285233-Error-Code-20025-30003-30025" class="sidenav-item "> <span>Error Code 20025 - 30003 - 30025</span> </a>
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</ul>
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<a href="/hc/en-us/sections/360000011807-Connection-Issues" class="article-sidebar-item">See more</a>
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<article class="article">
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<h1 title="Error Code 20012 - 30012" class="article-title">
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Error Code 20012 - 30012
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</h1>
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<div class="article-author">
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<div class="article-meta">
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Created by: <strong>Thrysurr-CIG</strong>
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<ul class="meta-group">
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<li class="meta-data"><time datetime="2020-08-27T20:51:17Z" title="2020-08-27T20:51:17Z" data-datetime="relative">August 27, 2020 20:51</time></li>
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<li class="meta-data">Updated</li>
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</header>
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<section class="article-info">
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<div class="article-content">
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<div class="article-body"><p>While you are playing the game and suddenly have a disconnection issue and receive an error message with 20012 or 30012 display, this is related to issues with your connection to the servers or in some rare cases due to server stability and performance.</p>
|
|
<p><img src="/hc/article_attachments/360002623194/error20012.png" alt="error20012.png" /></p>
|
|
<p>You may be able to solve the connection issue checking the following:</p>
|
|
<ul>
|
|
<li>Try selecting a different region before pressing the <strong>Visit Spaceport</strong> button. In the drop-down at the top, select and try EU, US or AUS.</li>
|
|
<li>Verify your game files if it consistently occurs at the same place and action. In the Launcher, click <strong>Settings</strong> and <strong>Verify</strong>.</li>
|
|
<li>Some players have solved this by updating their video drivers for <strong><a href="https://www.geforce.com/drivers" target="_blank" rel="noopener noreferrer">Nvidia</a> </strong>and <strong><a href="http://support.amd.com/en-us/download" target="_blank" rel="noopener noreferrer">AMD</a></strong><br />. For details on graphics, see the <a href="/hc/en-us/articles/360000081887"><strong>Guide to Graphic Issues</strong></a>.</li>
|
|
<li>If this is happening consistently, you will need to do some network troubleshooting. You'll need to follow troubleshooting steps for your router/modem or contact your ISP for assistance.</li>
|
|
</ul>
|
|
<p>When this error occurs, please add your report to this <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/115009643527" target="_blank" rel="noopener">Issue Council</a><strong>.</strong></p></div>
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<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCLHuztFTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCMHtztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzM2MDAwMjI4NTIzMy1FcnJvci1Db2RlLTIwMDI1LTMwMDAzLTMwMDI1BjsIVDoJcmFua2kI--d45392338ca5ad7dd2c2d92ea33ca24494ba4062" rel="nofollow">Error Code 20025 - 30003 - 30025</a>
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<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCLkQ3tRTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCMHtztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI1L2hjL2VuLXVzL2FydGljbGVzLzM2MDA1MzYwODYzMy1FcnJvci1Db2RlLTMwMDAwBjsIVDoJcmFua2kJ--bc2ba291422064e14a4d03b8ab9f68f2841adbbd" rel="nofollow">Error Code 30000</a>
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<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCCJxBtVTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCMHtztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzM2MDA1NjI1NDc1NC1TdGFyLUNpdGl6ZW4tQWxwaGEtNC0wLTItS25vd24tSXNzdWVzBjsIVDoJcmFua2kK--3791cc85e41d035c0549469f9718b98d3aae0b73" rel="nofollow">Star Citizen Alpha 4.0.2 Known Issues</a>
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©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
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