851 lines
34 KiB
HTML
851 lines
34 KiB
HTML
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<head>
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<title>Spectrum is Showing a Blank Page – Roberts Space Industries Knowledge Base</title>
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
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<meta property="og:title" content="Spectrum is Showing a Blank Page" />
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<meta property="og:description" content="We have received reports that some Spectrum users are attempting to enter Spectrum and are instead receiving a blank page instead of the expected community forums. We are actively investigating th..." />
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/19068596618647-Spectrum-is-Showing-a-Blank-Page" />
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/19068596618647-Spectrum-is-Showing-a-Blank-Page">
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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</head>
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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<section class="c-cookie-banner banner">
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<header class="c-cookie-banner__header top">
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<h2>[#TITLE#]</h2>
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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<li class="banner-accept-button" id="allow-selected">
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Allow selection
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</li>
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<li class="or">or</li>
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<li class="banner-accept-button" id="allow-all">
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[#ACCEPT#]
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</li>
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</ul>
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</header>
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<div class="c-cookie-banner__content-wrapper banner-text">
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<div class="c-cookie-banner__content">
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[#TEXT#]
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</div>
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<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
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<li class="show-more-button" id="show-more">
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<span class="banner-accept-button show">[#DETAILS#]
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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</svg>
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</span>
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<span class="banner-accept-button hide">Hide details
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</ul>
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<div class="expendable">
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<div class="tab">
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<div class="tab-headers" data-tab-active="1">
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<div class="tab-header active" tab="1">
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[#COOKIESOVERVIEW#]
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||
</div>
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<div class="tab-header" tab="2">
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[#ABOUTCOOKIES#]
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</div>
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</div>
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<div class="tab-contents">
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<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
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<div class="list-categories">
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<div class="category category_displayed" cat="1">
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[#COOKIETYPE_NECESSARY#]
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||
</div>
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<div class="category" cat="2">
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[#COOKIETYPE_STATISTICS#]
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||
</div>
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<div class="category" cat="3">
|
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[#COOKIETYPE_ADVERTISING#]
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||
</div>
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<div class="category" cat="4">
|
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[#COOKIETYPE_PREFERENCE#]
|
||
</div>
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<div class="category" cat="5">
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[#COOKIETYPE_UNCLASSIFIED#]
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</div>
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</div>
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<div class="selector-category">
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<select id="select-category">
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<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
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<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
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<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
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<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
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<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
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</select>
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</div>
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<div class="category-contents">
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||
<div class="category-content category-content__displayed" cat-content="1">
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[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
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</div>
|
||
</section>
|
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</div>
|
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|
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<script>
|
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function initGoogleAnalytics() {
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(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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ga('create', 'UA-39586040-9', 'auto');
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ga('set', 'anonymizeIp', true)
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ga('send', 'pageview');
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}
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window.addEventListener('CookiebotOnConsentReady', () => {
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if(Cookiebot.consent.statistics) {
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initGoogleAnalytics();
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}
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});
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var cookieBannerSliderPos = 0;
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function showCookieBanner() {
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var cookiebanner = document.getElementById("cookiebanner");
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var dialogHeight = parseInt(cookiebanner.offsetHeight);
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cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
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cookieBannerSliderPos += 4;
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if (cookieBannerSliderPos < dialogHeight) {
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setTimeout(function () {
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showCookieBanner();
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}, 1);
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} else {
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cookieBannerSliderPos = 0;
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cookiebanner.style.bottom = "0px";
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}
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}
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function hideCookieBanner() {
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var cookiebanner = document.getElementById("cookiebanner");
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cookiebanner.style.display = "none";
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}
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function callbackExpand() {
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var cookiebanner = document.getElementById("cookiebanner");
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if(cookiebanner.classList.contains('expended')) {
|
||
cookiebanner.classList.remove('expended');
|
||
} else {
|
||
cookiebanner.classList.add('expended');
|
||
}
|
||
}
|
||
|
||
var previousTabNumber = 1;
|
||
function callbackHeaders(e) {
|
||
const tabs = document.querySelectorAll('.tab-header');
|
||
for (i = 0; i < tabs.length; ++i) {
|
||
tabs[i].classList.remove('active');
|
||
}
|
||
e.currentTarget.classList.add('active');
|
||
const tabNumber = e.currentTarget.getAttribute('tab');
|
||
const tabHeaders = document.querySelector('.tab-headers');
|
||
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
||
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
|
||
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
||
previousNode.classList.remove('tab-content__displayed');
|
||
node.classList.add('tab-content__displayed');
|
||
previousTabNumber = tabNumber;
|
||
}
|
||
|
||
|
||
var previousCatNumber = 1;
|
||
function callbackCategory(e) {
|
||
const categories = document.querySelectorAll('.list-categories .category');
|
||
for (i = 0; i < categories.length; ++i) {
|
||
categories[i].classList.remove('category_displayed');
|
||
}
|
||
e.currentTarget.classList.add('category_displayed');
|
||
const catNumber = e.currentTarget.getAttribute('cat');
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function callbackAllowSelected() {
|
||
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
const marketingAllowed = document.getElementById('advertising').checked;
|
||
const preferenceAllowed = document.getElementById('preference').checked;
|
||
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackAllowAll() {
|
||
Cookiebot.submitConsent();
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackChangeSelect(e) {
|
||
|
||
const catNumber = e.currentTarget.value;
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function bindEvent() {
|
||
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
||
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
|
||
|
||
const headers = document.querySelectorAll('.tab-header');
|
||
for(var i=0; i < headers.length; i++) {
|
||
headers[i].addEventListener('click', callbackHeaders);
|
||
}
|
||
const categories = document.querySelectorAll('.category');
|
||
for(var i=0; i < categories.length; i++) {
|
||
categories[i].addEventListener('click', callbackCategory);
|
||
}
|
||
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
||
}
|
||
bindEvent();
|
||
</script>
|
||
|
||
<header class="header">
|
||
<div class="header_user">
|
||
<nav class="header_user--desktop">
|
||
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F19068596618647-Spectrum-is-Showing-a-Blank-Page&locale=en-us">Sign in</a>
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|
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</nav>
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|
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<div class="header_nav--desktop">
|
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<a class="menu-logo" href="https://robertsspaceindustries.com">
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<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
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||
</a>
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<a title="Home" href="/hc/en-us"> Knowledge base </a>
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<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
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<div class="header_nav--mobile">
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<a class="submit-request" role="button" href="/hc/en-us/requests/new">Submit a request</a>
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<span class="nav-burger"></span>
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<div class="header_nav--expand-menu header_nav--expand-menu__left">
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<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
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<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
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</a>
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<a title="Home" href="/hc/en-us"> Knowledge base </a>
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<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
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<div class="ticket-link">
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<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F19068596618647-Spectrum-is-Showing-a-Blank-Page&locale=en-us">Sign in</a>
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</div>
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</div>
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||
|
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</div>
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||
</div>
|
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<div class="header_search">
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<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form>
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<main role="main">
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<div class="sidebar">
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<div class="hero-links">
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<h3>other ways to find help</h3>
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<div class="hero-links--container">
|
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<a href="https://robertsspaceindustries.com/playstarcitizen">
|
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<span class="logo-link"></span>
|
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<h5>Learn the basics!</h5>
|
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<p>how to play guide</p>
|
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</a>
|
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<a href="https://robertsspaceindustries.com/community/issue-council">
|
||
<span class="logo-link"></span>
|
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<h5>Found a bug?</h5>
|
||
<p>check rsi issue council</p>
|
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</a>
|
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<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
|
||
<span class="logo-spectrum"></span>
|
||
<h5>Helpdesk forum</h5>
|
||
<p>spectrum community</p>
|
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</a>
|
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</div>
|
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</div>
|
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|
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<div class="article-sidebar">
|
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<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
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<ul>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360056254754-Star-Citizen-Alpha-4-0-2-Known-Issues" class="sidenav-item "> <span>Star Citizen Alpha 4.0.2 Known Issues</span> </a>
|
||
</li>
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|
||
<li>
|
||
<a href="/hc/en-us/articles/4412072301463-Pledge-Items-Lost-on-Death" class="sidenav-item "> <span>Pledge Items Lost on Death</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/4412097447063-Emergency-Rescue-Beacon-Keybind-Issues" class="sidenav-item "> <span>Emergency Rescue Beacon Keybind Issues</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360012619613-In-Game-Character-Issues" class="sidenav-item "> <span>In-Game Character Issues</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360038392713-Missing-Ship-and-Personal-Equipment" class="sidenav-item "> <span>Missing Ship and Personal Equipment</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/19068596618647-Spectrum-is-Showing-a-Blank-Page" class="sidenav-item current-article"> <span>Spectrum is Showing a Blank Page</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/17653304787223-Ground-Vehicles-and-Initial-Spawn-Points" class="sidenav-item "> <span>Ground Vehicles and Initial Spawn Points</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/15318528567831-mobiGlas-Issues-and-Troubleshooting" class="sidenav-item "> <span>mobiGlas Issues and Troubleshooting</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360047155574-Character-Creation-Issues" class="sidenav-item "> <span>Character Creation Issues</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360045035633-Sign-in-failed-code-error-Launcher-Issue" class="sidenav-item "> <span>Sign in failed - code:error - Launcher Issue</span> </a>
|
||
</li>
|
||
|
||
</ul>
|
||
|
||
<a href="/hc/en-us/sections/360002667153-Known-Issues" class="article-sidebar-item">See more</a>
|
||
|
||
</div>
|
||
</div>
|
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|
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</div>
|
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|
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<div class="container container--has-sidebar">
|
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<nav class="sub-nav">
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<ol class="breadcrumbs">
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<li title="Roberts Space Industries Knowledge Base">
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<a href="/hc/en-us">Roberts Space Industries Knowledge Base</a>
|
||
|
||
</li>
|
||
|
||
<li title="Updates and Info">
|
||
|
||
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Updates and Info</a>
|
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|
||
</li>
|
||
|
||
<li title="Known Issues">
|
||
|
||
<a href="/hc/en-us/sections/360002667153-Known-Issues">Known Issues</a>
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</ol>
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</nav>
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<div class="article-container" id="article-container">
|
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|
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|
||
<article class="article">
|
||
<header class="article-header">
|
||
<h1 title="Spectrum is Showing a Blank Page" class="article-title">
|
||
Spectrum is Showing a Blank Page
|
||
|
||
</h1>
|
||
|
||
<div class="article-author">
|
||
<div class="avatar article-avatar">
|
||
|
||
<span class="icon-agent"></span>
|
||
|
||
<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
|
||
</div>
|
||
<div class="article-meta">
|
||
Created by: <strong>Thrysurr-CIG</strong>
|
||
|
||
<ul class="meta-group">
|
||
|
||
<li class="meta-data"><time datetime="2023-11-14T19:21:12Z" title="2023-11-14T19:21:12Z" data-datetime="relative">November 14, 2023 19:21</time></li>
|
||
<li class="meta-data">Updated</li>
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</header>
|
||
|
||
<section class="article-info">
|
||
<div class="article-content">
|
||
<div class="article-body"><p>We have received reports that some <a href="https://robertsspaceindustries.com/spectrum/community/SC" target="_blank" rel="noopener noreferrer">Spectrum</a> users are attempting to enter Spectrum and are instead receiving a blank page instead of the expected community forums. We are actively investigating this issue and are working to resolve this as quickly as we can.</p>
|
||
<p>Until this has been fully resolved, we have heard some reports that force refreshing the page and adjusting cookie settings may restore functionality. We appreciate your patience while we work on the more permanent fix that doesn't involve extra steps!</p></div>
|
||
|
||
<div class="article-attachments">
|
||
<ul class="attachments">
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
|
||
<section class="article-relatives">
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||
|
||
<section class="related-articles">
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||
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<h3 class="related-articles-title">Related articles</h3>
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<li>
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</li>
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<li>
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||
</li>
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</li>
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</ul>
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||
</section>
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|
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|
||
</section>
|
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</article>
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<p>
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©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
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