jrmyr/sc-website
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity
sc-website/support.robertsspaceindustries.com/hc/en-us/articles/115009884447.html
jrmyr ff17782339 Initial Archive
2025-03-19 13:08:22 -04:00

907 lines
39 KiB
HTML
Raw Blame History

<!DOCTYPE html>
<html dir="ltr" lang="en-US">
<head>
<meta charset="utf-8" />
<!-- v25864 -->
<title>Account Recovery and Passwords &ndash; Roberts Space Industries Knowledge Base</title>
<meta name="csrf-param" content="authenticity_token">
<meta name="csrf-token" content="">
<meta name="description" content="If you need to change your password or regain access to your account, use Account Recovery. Visit our site and click Account in the..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
<meta property="og:type" content="website" />
<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
<meta property="og:title" content="Account Recovery and Passwords" />
<meta property="og:description" content="If you need to change your password or regain access to your account, use Account Recovery.
Visit our site and click Account in the upper right of the page.
Click Forgot Password?
Enter your emai..." />
<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/115009884447-Account-Recovery-and-Passwords" />
<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115009884447-Account-Recovery-and-Passwords">
<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115009884447-Account-Recovery-and-Passwords">
<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115009884447-Account-Recovery-and-Passwords">
<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
<script>
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-39586040-9', 'auto');
ga('send', 'pageview');
</script>
<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'G-V6MWYXRQNP');
</script>
<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
<style>
#cookiebanner {
box-sizing: border-box;
background-color:rgb(36,36,39);
opacity: 0.9; width:100%;
position: fixed;
z-index: 2147483645;
bottom:-800px
}
/* Quick Fix */
.c-cookie-banner__content a {
color: inherit;
text-decoration: underline;
}
.c-cookie-banner__content a:hover,
.c-cookie-banner__content a:focus {
text-decoration: underline;
}
.c-cookie-banner-selectors {
display: flex;
align-items: center;
justify-content: flex-start;
padding: 0;
flex-wrap: wrap;
}
.c-cookie-banner-icon {
display: none;
}
</style>
<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
<script>
var cfaRules = [{
"fieldType":"tagger",
"field":360004737673,
"value":"authenticator_issue",
"select":[
360004791554,
360004738833,
360004791074,
360004791594,
360004790894,
360004739013
],
"formId":360000074074,
"requireds":[
360004791074,
360004790894
]
},{
"fieldType":"tagger",
"field":360004737673,
"value":"hacked_accounts",
"select":[
360004790894,
360004791074,
360004738833,
360004791554,
360004739013
],
"formId":360000074074,
"requireds":[
360004791074,
360004790894
]
},{
"fieldType":"tagger",
"field":360004737673,
"value":"recover_account",
"select":[
360004790894,
360004791074,
360004738833,
360004791554,
360004739013
],
"formId":360000074074,
"requireds":[
360004790894
]
},{
"fieldType":"tagger",
"field":360004740173,
"value":"gifted_reclaimed_pledge",
"select":[
360004739373,
360004791614
],
"formId":360000070273,
"requireds":[
360004739373
]
},{
"fieldType":"tagger",
"field":360004740173,
"value":"missing_pledge",
"select":[
360004739373,
360004791614
],
"formId":360000070273,
"requireds":[
360004739373
]
},
{
"fieldType":"tagger",
"field":360004740653,
"value":"refund",
"select":[
360004791614
],
"formId":360000070313,
"requireds":[
360004791614
]
},{
"fieldType":"tagger",
"field":360004740653,
"value":"track_package",
"select":[
360004791614,
360004792074
],
"formId":360000070313,
"requireds":[
360004791614
]
},{
"fieldType":"tagger",
"field":360004740653,
"value":"wrong_or_damaged_merchandise",
"select":[
360004791614,
360004792074
],
"formId":360000070313,
"requireds":[
360004791614
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_black_screen",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_installation_issue",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_launcher_or_game",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_other",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004797474,
"value":"reward_or_discount_coupon_missing",
"select":[
360004739553
],
"formId":360000074234,
"requireds":[
360004739553
]
},{
"fieldType":"tagger",
"field":360004797474,
"value":"subscription_payment",
"select":[
360004739573
],
"formId":360000074234,
"requireds":[
360004739573
]
},{
"fieldType":"tagger",
"field":360004797794,
"value":"invite_a_developer",
"select":[
360004797834,
360004758253,
360004745213,
360004798474,
360004798654,
360004811454
],
"formId":360000074254,
"requireds":[
360004798474,
360004797834,
360004798654,
360004811454,
360004758253,
360004745213
]
}];</script>
<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
</head>
<body class="">
<div id="cookiebanner" class="cig-cookie-banner">
<section class="c-cookie-banner banner">
<header class="c-cookie-banner__header top">
<h2>[#TITLE#]</h2>
<ul class="c-cookie-banner__buttons banner-accept-buttons">
<li class="banner-accept-button" id="allow-selected">
Allow selection
</li>
<li class="or">or</li>
<li class="banner-accept-button" id="allow-all">
[#ACCEPT#]
</li>
</ul>
</header>
<div class="c-cookie-banner__content-wrapper banner-text">
<div class="c-cookie-banner__content">
[#TEXT#]
</div>
</div>
<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/>&nbsp;<label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/>&nbsp;<label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/>&nbsp;<label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/>&nbsp;<label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
<li class="show-more-button" id="show-more">
<span class="banner-accept-button show">[#DETAILS#]
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
</svg>
</span>
<span class="banner-accept-button hide">Hide details
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
</svg>
</span>
</li>
</div>
</ul>
<div class="expendable">
<div class="tab">
<div class="tab-headers" data-tab-active="1">
<div class="tab-header active" tab="1">
[#COOKIESOVERVIEW#]
</div>
<div class="tab-header" tab="2">
[#ABOUTCOOKIES#]
</div>
</div>
<div class="tab-contents">
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
<div class="list-categories">
<div class="category category_displayed" cat="1">
[#COOKIETYPE_NECESSARY#]
</div>
<div class="category" cat="2">
[#COOKIETYPE_STATISTICS#]
</div>
<div class="category" cat="3">
[#COOKIETYPE_ADVERTISING#]
</div>
<div class="category" cat="4">
[#COOKIETYPE_PREFERENCE#]
</div>
<div class="category" cat="5">
[#COOKIETYPE_UNCLASSIFIED#]
</div>
</div>
<div class="selector-category">
<select id="select-category">
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
</select>
</div>
<div class="category-contents">
<div class="category-content category-content__displayed" cat-content="1">
[#COOKIETYPEINTRO_NECESSARY#]
[#COOKIETABLE_NECESSARY#]
</div>
<div class="category-content" cat-content="2">
[#COOKIETYPEINTRO_STATISTICS#]
[#COOKIETABLE_STATISTICS#]
</div>
<div class="category-content" cat-content="3">
[#COOKIETYPEINTRO_ADVERTISING#]
[#COOKIETABLE_ADVERTISING#]
</div>
<div class="category-content" cat-content="4">
[#COOKIETYPEINTRO_PREFERENCE#]
[#COOKIETABLE_PREFERENCE#]
</div>
<div class="category-content" cat-content="5">
[#COOKIETYPEINTRO_UNCLASSIFIED#]
[#COOKIETABLE_UNCLASSIFIED#]
</div>
</div>
</div>
<div class="tab-content" tab-content="2">
<div>
[#COOKIESGENERALINTRO#]
</div>
</div>
</div>
</div>
</div>
</section>
</div>
<script>
function initGoogleAnalytics() {
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-39586040-9', 'auto');
ga('set', 'anonymizeIp', true)
ga('send', 'pageview');
}
window.addEventListener('CookiebotOnConsentReady', () => {
if(Cookiebot.consent.statistics) {
initGoogleAnalytics();
}
});
var cookieBannerSliderPos = 0;
function showCookieBanner() {
var cookiebanner = document.getElementById("cookiebanner");
var dialogHeight = parseInt(cookiebanner.offsetHeight);
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
cookieBannerSliderPos += 4;
if (cookieBannerSliderPos < dialogHeight) {
setTimeout(function () {
showCookieBanner();
}, 1);
} else {
cookieBannerSliderPos = 0;
cookiebanner.style.bottom = "0px";
}
}
function hideCookieBanner() {
var cookiebanner = document.getElementById("cookiebanner");
cookiebanner.style.display = "none";
}
function callbackExpand() {
var cookiebanner = document.getElementById("cookiebanner");
if(cookiebanner.classList.contains('expended')) {
cookiebanner.classList.remove('expended');
} else {
cookiebanner.classList.add('expended');
}
}
var previousTabNumber = 1;
function callbackHeaders(e) {
const tabs = document.querySelectorAll('.tab-header');
for (i = 0; i < tabs.length; ++i) {
tabs[i].classList.remove('active');
}
e.currentTarget.classList.add('active');
const tabNumber = e.currentTarget.getAttribute('tab');
const tabHeaders = document.querySelector('.tab-headers');
tabHeaders.setAttribute('data-tab-active', tabNumber);
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
previousNode.classList.remove('tab-content__displayed');
node.classList.add('tab-content__displayed');
previousTabNumber = tabNumber;
}
var previousCatNumber = 1;
function callbackCategory(e) {
const categories = document.querySelectorAll('.list-categories .category');
for (i = 0; i < categories.length; ++i) {
categories[i].classList.remove('category_displayed');
}
e.currentTarget.classList.add('category_displayed');
const catNumber = e.currentTarget.getAttribute('cat');
const node = document.querySelector('[cat-content="'+catNumber+'"]');
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
previousNode.classList.remove('category-content__displayed');
node.classList.add('category-content__displayed');
previousCatNumber = catNumber;
}
function callbackAllowSelected() {
const statisticsAllowed = document.getElementById('statistics').checked;
const marketingAllowed = document.getElementById('advertising').checked;
const preferenceAllowed = document.getElementById('preference').checked;
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
hideCookieBanner()
}
function callbackAllowAll() {
Cookiebot.submitConsent();
hideCookieBanner()
}
function callbackChangeSelect(e) {
const catNumber = e.currentTarget.value;
const node = document.querySelector('[cat-content="'+catNumber+'"]');
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
previousNode.classList.remove('category-content__displayed');
node.classList.add('category-content__displayed');
previousCatNumber = catNumber;
}
function bindEvent() {
document.getElementById('show-more').addEventListener('click', callbackExpand);
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
const headers = document.querySelectorAll('.tab-header');
for(var i=0; i < headers.length; i++) {
headers[i].addEventListener('click', callbackHeaders);
}
const categories = document.querySelectorAll('.category');
for(var i=0; i < categories.length; i++) {
categories[i].addEventListener('click', callbackCategory);
}
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
}
bindEvent();
</script>
<header class="header">
<div class="header_user">
<nav class="header_user--desktop">
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F115009884447-Account-Recovery-and-Passwords&amp;locale=en-us">Sign in</a>
</nav>
</div>
<div class="header_nav">
<div class="header_nav--desktop">
<a class="menu-logo" href="https://robertsspaceindustries.com">
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
</a>
<a title="Home" href="/hc/en-us"> Knowledge base </a>
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
</div>
<div class="header_nav--mobile">
<a class="submit-request" role="button" href="/hc/en-us/requests/new">Submit a request</a>
<div class="header_nav--expand" tabindex="0">
<span class="nav-burger"></span>
<div class="header_nav--expand-menu header_nav--expand-menu__left">
<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
</a>
<a title="Home" href="/hc/en-us"> Knowledge base </a>
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
<div class="ticket-link">
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F115009884447-Account-Recovery-and-Passwords&amp;locale=en-us">Sign in</a>
</div>
</div>
</div>
</div>
</div>
<div class="header_search">
<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="&#x2713;" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form>
</div>
</header>
<main role="main">
<div class="container-divider">
<a class="submit-request arrow" role="button" href="/hc/en-us/requests/new">Submit a request</a>
</div>
<div class="sidebar">
<div class="hero-links">
<h3>other ways to find help</h3>
<div class="hero-links--container">
<a href="https://robertsspaceindustries.com/playstarcitizen">
<span class="logo-link"></span>
<h5>Learn the basics!</h5>
<p>how to play guide</p>
</a>
<a href="https://robertsspaceindustries.com/community/issue-council">
<span class="logo-link"></span>
<h5>Found a bug?</h5>
<p>check rsi issue council</p>
</a>
<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
<span class="logo-spectrum"></span>
<h5>Helpdesk forum</h5>
<p>spectrum community</p>
</a>
</div>
</div>
<div class="article-sidebar">
<div class="section-articles collapsible-sidebar" aria-expanded="true">
<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
<ul>
<li>
<a href="/hc/en-us/articles/360053331474-RSI-Account-Security-Overview" class="sidenav-item "> <span>RSI Account Security Overview</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115009965628-Protect-your-account-with-an-Authenticator" class="sidenav-item "> <span>Protect your account with an Authenticator</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360055136614-Error-Code-1034-Maximum-number-of-failed-login-attempts-exceeded" class="sidenav-item "> <span>Error Code 1034 - Maximum number of failed login attempts exceeded</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115013172127-I-can-t-login-what-should-I-do" class="sidenav-item "> <span>I can&#39;t login - what should I do?</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115009884447-Account-Recovery-and-Passwords" class="sidenav-item current-article"> <span>Account Recovery and Passwords</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115013779348-Add-a-Mobile-Authenticator-to-your-account" class="sidenav-item "> <span>Add a Mobile Authenticator to your account</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115013622167-Add-Email-Authentication-to-your-account" class="sidenav-item "> <span>Add Email Authentication to your account</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115010056568-Sync-Your-Authenticator-with-RSI-servers" class="sidenav-item "> <span>Sync Your Authenticator with RSI servers</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115015621947-Remove-an-Authenticator-from-your-account" class="sidenav-item "> <span>Remove an Authenticator from your account</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115013171387-My-account-was-hacked" class="sidenav-item "> <span>My account was hacked</span> </a>
</li>
</ul>
</div>
</div>
</div>
<div class="container container--has-sidebar">
<nav class="sub-nav">
<ol class="breadcrumbs">
<li title="Roberts Space Industries Knowledge Base">
<a href="/hc/en-us">Roberts Space Industries Knowledge Base</a>
</li>
<li title="Account">
<a href="/hc/en-us/categories/202530357-Account">Account</a>
</li>
<li title="Account Security">
<a href="/hc/en-us/sections/203733468-Account-Security">Account Security</a>
</li>
</ol>
</nav>
<div class="article-container" id="article-container">
<article class="article">
<header class="article-header">
<h1 title="Account Recovery and Passwords" class="article-title">
Account Recovery and Passwords
</h1>
<div class="article-author">
<div class="avatar article-avatar">
<span class="icon-agent"></span>
<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
</div>
<div class="article-meta">
Created by: <strong>Thrysurr-CIG</strong>
<ul class="meta-group">
<li class="meta-data"><time datetime="2024-04-18T13:53:20Z" title="2024-04-18T13:53:20Z" data-datetime="relative">April 18, 2024 13:53</time></li>
<li class="meta-data">Updated</li>
</ul>
</div>
</div>
</header>
<section class="article-info">
<div class="article-content">
<div class="article-body"><p>If you need to change your password or regain access to your account, use Account Recovery.</p>
<ol>
<li>Visit <a href="https://robertsspaceindustries.com"><strong>our site</strong></a> and click <strong>Account</strong> in the upper right of the page.</li>
<li>Click <strong>Forgot Password?</strong><br /><img src="/hc/article_attachments/22894561110935" alt="KB_AccountRecovery_Login.png" width="336" height="232" /></li>
<li>Enter your email address and click <strong>Submit</strong>.<br /><img src="/hc/article_attachments/22894561122583" alt="KB_AccountRecovery_ForgotPassword.png" width="338" height="199" /></li>
<li>Watch for an email from <strong>no-reply@robertsspaceindustries.com</strong>. If you don't see the email, you may need to search, check your spam folder, promotions, or other locations.</li>
<li>Follow the link in the email to change your password. After you are in your account, you will use your email or Login ID and the new password to access the account and game.&nbsp;</li>
</ol>
<p>&nbsp;</p>
<h2 id="h_01HVRQK0PV9NAXRP5WYEY31T1V">I don't have access to my email account anymore!</h2>
<p>If you no longer have access to the email account used for your RSI account, <strong><a href="https://support.robertsspaceindustries.com/hc/en-us/requests/new" target="_blank" rel="noopener">contact RSI Player Relations</a></strong>. Please let us know the new email to use and provide as much as possible of the following:</p>
<p>You will need to provide as much of the following information as possible:</p>
<ul>
<li>Login ID (If set to login to the game/website instead of email)</li>
<li>Last known Email address associated with account</li>
<li>First and last name on the account</li>
<li>Date of Birth</li>
<li>First line of billing address</li>
<li>Handle ID (the name displayed to other players and on Spectrum)</li>
<li>Some information on your pledges</li>
<li>Country and City of origin when creating the account</li>
<li>Pledge information, with Order ID#'s being the most helpful</li>
</ul>
<p>If you have provided false account info in the past, it will delay or totally prevent us from assisting further. Account security is our top priority to protect your personal account information.&nbsp; If you cannot provide this information, work with the Support Agent about possible options.</p>
<p>If you have questions or concerns about how we handle the information requested for this situation, please review our Privacy Policy here: <a href="https://robertsspaceindustries.com/privacy" target="_blank" rel="noopener">https://robertsspaceindustries.com/privacy</a></p>
<p>&nbsp;</p>
<h2 id="h_01HVRQK0PV3S6AZSBCQSHBG59X" class="wysiwyg-text-align-left">Account recovery didn't find an account with my email?</h2>
<p>If you received an error when entering your email, it's possible your account was&nbsp;under a different email address. If you are unable to recall the exact email address used for your account, follow the instructions above for "I don't have access to my email anymore!"</p>
<p>&nbsp;</p>
<h2 id="h_01HVRQK0PVGWX0CB14WZY15W4F" class="wysiwyg-text-align-left">I didn't get an email?</h2>
<p class="wysiwyg-text-align-left">Some email providers may move our emails to a junk, spam, or other folder.&nbsp;Search in your email for <strong>no-reply@robertsspaceindustries.com</strong>.&nbsp; You may need to whitelist this address within your email account.</p>
<h3 id="h_01HVRQK0PVD1MVF96Z5EXAK10N" class="wysiwyg-text-align-left">Hotmail</h3>
<p>To always get our messages in Hotmail, we recommend whitelisting our domain in the Hotmail Safe List:</p>
<ol>
<li>Open your mailbox and click&nbsp;<strong>Options</strong>&nbsp;(upper right hand corner).</li>
<li>Click the&nbsp;<strong>Junk E-Mail Protection</strong>&nbsp;link.</li>
<li>Select the&nbsp;<strong>Safe List</strong>&nbsp;link.</li>
<li>Copy and paste&nbsp;<strong>no-reply@robertsspaceindustries.com</strong>&nbsp;into the dialog box titled&nbsp;<strong>Type an address or domain</strong>.</li>
<li>Click the&nbsp;<strong>Add</strong>&nbsp;button next to the dialog box.</li>
</ol>
<p>If the email is in your&nbsp;<strong>Junk E-Mail Folder</strong>, open the email and click the&nbsp;<strong>Not Junk</strong>&nbsp;button.&nbsp;</p>
<p>You should also check that the mailing's email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to&nbsp;<strong>Blocked Senders List</strong>&nbsp;instead of&nbsp;<strong>Safe List</strong>. If you see the mailing's from address on this list, select it and click the&nbsp;<strong>Remove</strong>&nbsp;button.&nbsp;</p>
<h3 id="h_01HVRQK0PV8TJH826F74PBDJ0V">Yahoo</h3>
<p>To always get our messages in Yahoo, we recommend whitelisting our domain:</p>
<ol>
<li class="cb-split">Click the drop-down list for&nbsp;<strong>Options</strong>&nbsp;and select&nbsp;<strong>Mail Options</strong>.</li>
<li class="cb-split">Click&nbsp;<strong>Filters</strong>&nbsp;then&nbsp;<strong>Add</strong>.&nbsp;</li>
<li class="cb-split">For&nbsp;<strong>Sender</strong>, select&nbsp;<strong>Contains</strong>&nbsp;and enter&nbsp;<a class="external-link" href="https://robertsspaceindustries.com/" target="_blank" rel="noopener">robertsspaceindustries.com</a>. This will filter any email from our domain.</li>
<li class="cb-split">For the delivery box, you can use Inbox or select another you have created.</li>
<li class="cb-split">Click&nbsp;<strong>Save</strong>.</li>
</ol>
<p>If the email is in your&nbsp;<strong>Spam</strong>&nbsp;folder, open the email and click the&nbsp;<strong>Not Spam</strong>&nbsp;button.&nbsp;</p>
<p>&nbsp;</p>
<p class="wysiwyg-text-align-left">&nbsp;</p>
<p>&nbsp;</p></div>
<div class="article-attachments">
<ul class="attachments">
</ul>
</div>
</div>
</section>
<section class="article-relatives">
<section class="related-articles">
<h3 class="related-articles-title">Related articles</h3>
<ul>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJ%2B7UccaADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCB%2BRH8caADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJDL2hjL2VuLXVzL2FydGljbGVzLzExNTAxMzE3MjEyNy1JLWNhbi10LWxvZ2luLXdoYXQtc2hvdWxkLUktZG8GOwhUOglyYW5raQY%3D--c5f0c349cc27d0f988eabe3c185ee78d0b1b8122" rel="nofollow">I can&#39;t login - what should I do?</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCGZh9dRTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCB%2BRH8caADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJlL2hjL2VuLXVzL2FydGljbGVzLzM2MDA1NTEzNjYxNC1FcnJvci1Db2RlLTEwMzQtTWF4aW11bS1udW1iZXItb2YtZmFpbGVkLWxvZ2luLWF0dGVtcHRzLWV4Y2VlZGVkBjsIVDoJcmFua2kH--b9177efbb3996929f42460183011aa8997c3c063" rel="nofollow">Error Code 1034 - Maximum number of failed login attempts exceeded</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCG0OQdRTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCB%2BRH8caADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI6L2hjL2VuLXVzL2FydGljbGVzLzM2MDA0MzMxODg5My1FbWFpbC1Ucm91Ymxlc2hvb3RpbmcGOwhUOglyYW5raQg%3D--dea5738137a5caa7ca9b0f7785e3eab2d899e4fe" rel="nofollow">Email Troubleshooting</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCCJxBtVTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCB%2BRH8caADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzM2MDA1NjI1NDc1NC1TdGFyLUNpdGl6ZW4tQWxwaGEtNC0wLTItS25vd24tSXNzdWVzBjsIVDoJcmFua2kJ--6f24d90bf9957fe7f6c8893d1eedd5d871617f6a" rel="nofollow">Star Citizen Alpha 4.0.2 Known Issues</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCHpC29FTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCB%2BRH8caADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzM2MDAwMzA5MzExNC1Mb2FuZXItU2hpcC1NYXRyaXgGOwhUOglyYW5raQo%3D--0a34e78be4585d85b4a97c23e35371a01a65877f" rel="nofollow">Loaner Ship Matrix</a>
</li>
</ul>
</section>
</section>
</article>
</div>
</div>
</main>
<footer class="footer">
<div class="footer-inner">
<div class="footer-logo">
<img class="footer-logo__img footer-logo__img--rsi" src="/hc/theming_assets/01HZPM4QSJRDFYJ7AKA6R9VX4J" alt="Logo">
<img class="footer-logo__img footer-logo__img--cig" src="/hc/theming_assets/01HZPM4S41CAMQF2XN2MZPDEWX" alt="Logo">
</div>
<p>
©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
</p>
</div>
</footer>
<!-- / -->
<script src="//static.zdassets.com/hc/assets/en-us.da0ef8375595a2825b13.js"></script>
<script src="https://cloudimperiumservicesllc.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="450874" data-return-to="https://support.robertsspaceindustries.com/hc/en-us/articles/115009884447-Account-Recovery-and-Passwords" data-theme="hc" data-locale="en-us" data-auth-origin="450874,true,true"></script>
<script type="text/javascript">
/*
Greetings sourcecode lurker!
This is for internal Zendesk and legacy usage,
we don't support or guarantee any of these values
so please don't build stuff on top of them.
*/
HelpCenter = {};
HelpCenter.account = {"subdomain":"cloudimperiumservicesllc","environment":"production","name":"Cloud Imperium Games"};
HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]};
HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"usage_tracking":{"event":"article_viewed","data":"BAh7CDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoPYXJ0aWNsZV9pZGwrCB+RH8caADoKX21ldGF7DDoPYWNjb3VudF9pZGkDA20EOhNoZWxwX2NlbnRlcl9pZGkExtzsCzoNYnJhbmRfaWRpAzrhBjoMdXNlcl9pZDA6E3VzZXJfcm9sZV9uYW1lSSIOQU5PTllNT1VTBjsGVDsASSIKZW4tdXMGOwZUOhphbm9ueW1vdXNfdHJhY2tpbmdfaWQw--3bc9806df21233dc7131afc9bfb9df116c3903b9","url":"https://support.robertsspaceindustries.com/hc/activity"},"current_record_id":"115009884447","current_record_url":"/hc/en-us/articles/115009884447-Account-Recovery-and-Passwords","current_record_title":"Account Recovery and Passwords","current_text_direction":"ltr","current_brand_id":450874,"current_brand_name":"Cloud Imperium Games","current_brand_url":"https://cloudimperiumservicesllc.zendesk.com","current_brand_active":true,"current_path":"/hc/en-us/articles/115009884447-Account-Recovery-and-Passwords","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false,"web_widget_seamless_auth_enabled":false},"answer_bot_subdomain":"static","general_settings_url":"https://support.robertsspaceindustries.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/user_segments?brand_id=450874","has_gather":true,"has_ckeditor":false,"has_community_enabled":false,"has_community_badges":false,"has_community_post_content_tagging":false,"has_gather_content_tags":false,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_edit_user_profile_v2":true,"has_garden_modals":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":false,"arrange_articles_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/arrange?brand_id=450874","article_verification_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/verification?brand_id=450874","has_article_verification":false,"guide_language_settings_url":"https://support.robertsspaceindustries.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/import_articles?brand_id=450874","content_tags_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/content_tags?brand_id=450874","community_badges_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/community_badges?brand_id=450874","community_settings_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/community_settings?brand_id=450874","gather_plan_state":"subscribed","search_settings_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/search_settings?brand_id=450874","has_search_settings_in_plan":true,"theming_api_version":1,"theming_settings":{"brand_color":"#0072EF","brand_text_color":"#FFFFFF","text_color":"#333333","link_color":"#0072EF","background_color":"#FFFFFF","heading_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","text_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","logo":"/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4","favicon":"/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV","homepage_background_image":"/hc/theming_assets/01HZPM4SNRTH2P1XZGE9895W2K","community_background_image":"/hc/theming_assets/01HZPM4SV92SZ5CMEQV1478QW8","community_image":"/hc/theming_assets/01HZPM4SZHH27K2K343W2XG5WZ"},"has_pci_credit_card_custom_field":true,"help_center_restricted":false,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"user_preferred_locale":"en-us","base_locale":"en-us","has_user_session_cookie_enabled":false,"has_custom_statuses_enabled":true,"has_generative_answers_in_help_center":false,"has_generative_answers_in_help_center_for_anonymous":false,"has_hc_generative_answers_setting_enabled":false,"has_intl_date_format_enabled":true,"has_guide_service_catalog":false,"version":"v25864"};
</script>
<script src="//static.zdassets.com/hc/assets/moment-4ef0d82f9fc65c8a28f659aa3430955f.js"></script>
<script src="//static.zdassets.com/hc/assets/hc_enduser-ef22bc61577cbbd3afcff009da1c108b.js"></script>
</body>
</html>
Reference in New Issue View Git Blame Copy Permalink