924 lines
41 KiB
HTML
924 lines
41 KiB
HTML
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<meta property="og:description" content="In the event that a player finds themself receiving numerous errors upon attempting to start the game, if they are running any mod programs or similar applications that may alter the game files of ..." />
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<div class="tab">
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<div class="tab-header active" tab="1">
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[#COOKIESOVERVIEW#]
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<div class="tab-header" tab="2">
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[#ABOUTCOOKIES#]
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[#COOKIETYPE_NECESSARY#]
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[#COOKIETYPE_STATISTICS#]
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[#COOKIETYPE_ADVERTISING#]
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<div class="category" cat="4">
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[#COOKIETYPE_PREFERENCE#]
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<div class="category" cat="5">
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[#COOKIETYPE_UNCLASSIFIED#]
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[#COOKIETYPEINTRO_NECESSARY#]
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[#COOKIETABLE_NECESSARY#]
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<div class="category-content" cat-content="2">
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[#COOKIETYPEINTRO_STATISTICS#]
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[#COOKIETABLE_STATISTICS#]
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<div class="category-content" cat-content="3">
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[#COOKIETYPEINTRO_ADVERTISING#]
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[#COOKIETABLE_ADVERTISING#]
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[#COOKIETYPEINTRO_PREFERENCE#]
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[#COOKIETABLE_PREFERENCE#]
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<div class="category-content" cat-content="5">
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[#COOKIETYPEINTRO_UNCLASSIFIED#]
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[#COOKIETABLE_UNCLASSIFIED#]
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<div class="tab-content" tab-content="2">
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<div>
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[#COOKIESGENERALINTRO#]
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</div>
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</div>
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</div>
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</div>
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</div>
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</section>
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</div>
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<script>
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ga('create', 'UA-39586040-9', 'auto');
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Easy Anti-Cheat - Troubleshooting
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Created by: <strong>Thrysurr-CIG</strong>
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<li class="meta-data"><time datetime="2024-11-13T16:06:42Z" title="2024-11-13T16:06:42Z" data-datetime="relative">November 13, 2024 16:06</time></li>
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<div class="article-body"><p>In the event that a player finds themself receiving numerous errors upon attempting to start the game, if they are running any mod programs or similar applications that may alter the game files of Star Citizen, it may be due to Easy Anti-Cheat taking action to prevent exploitative programs from affecting the game.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HSTW8JNNM9B05GS0830EV0A7">What is Easy Anti-Cheat?</h2>
|
||
<p><strong>Easy Anti-Cheat</strong> or <strong>EAC</strong> is an anti-cheat service used by numerous popular games (many which you've probably played!), countering cheating and the use of unauthorized third party software in multiplayer PC games.</p>
|
||
<p>You can find more info about EAC here: <a href="https://www.easy.ac" target="_blank" rel="noopener">https://www.easy.ac</a></p>
|
||
<p>Our announcement about the implementation of EAC can be found here: <a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/1/thread/easy-anti-cheat-coming-in-alpha-3-15-1" target="_blank" rel="noopener">Spectrum - Easy Anti-Cheat</a></p>
|
||
<p> </p>
|
||
<h2 id="h_01HSTWJBSJF2PD1JCC3V4YKQC6">EAC and Operating System Compatibility</h2>
|
||
<p><strong>For the purpose of playing and running Star Citizen, EAC is compatible with the latest service packs for Windows 10 and 11.</strong> These versions of the Windows operating system (OS) are also <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360042417374" target="_blank" rel="noopener noreferrer">the only OS versions that Star Citizen supports</a> as earlier versions of Windows are no longer supported by Microsoft.</p>
|
||
<p>Players that are using an earlier version of Windows will receive an error upon attempting to play. As this is an operating system conflict which is hard coded into EAC, it is not something that RSI Support Agents can address. To resolve this sort of error, you will need to upgrade your operating system to a current, compatible version.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HSTW8JNNAG8XA1DN3B51GZ1B">I Can't Login Due to Windows and Launcher Errors</h2>
|
||
<p>Depending what the errors read, it may be due to EAC detecting game file discrepancies and blocking the login attempt. If you are running any sort of program that alters or interferes with the Star Citizen game files, no matter how innocent it might seem to you, then this program will stop the login in its tracks.</p>
|
||
<p>Generally, players will receive two types of errors if this is the cause: Windows errors referencing specific file names or a general RSI Launcher error stating that the game stopped running unexpectedly. Examples of these are below.</p>
|
||
<table style="border-collapse: collapse; height: 48px; width: 100%;">
|
||
<tbody>
|
||
<tr style="height: 24px;">
|
||
<td class="wysiwyg-text-align-center" style="width: 50%; height: 24px;"><img src="/hc/article_attachments/4413141761559" alt="KB_EAC-untrusted_SystemFile.png"></td>
|
||
</tr>
|
||
<tr style="height: 24px;">
|
||
<td class="wysiwyg-text-align-center" style="width: 50%; height: 24px;"><img src="/hc/article_attachments/4413148123799" alt="KB_EAC-SC-StoppedUnexpected.png"></td>
|
||
</tr>
|
||
</tbody>
|
||
</table>
|
||
<p> </p>
|
||
<h2 id="h_01HSTW8JNNMBS65536GPS63BXP">How to Fix the Errors</h2>
|
||
<p>To resume being able to play the game, you will need to follow these steps:</p>
|
||
<ol>
|
||
<li>Exit the game and the RSI Launcher</li>
|
||
<li>Remove any modded files.</li>
|
||
<li>Reinstall the game.</li>
|
||
<li>Re-launch the game with no modded files or third-party programs running.</li>
|
||
</ol>
|
||
<p>If the above still does not help, you can try to <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000060747" target="_blank" rel="noopener">fully delete the game files</a> first and then re-install after you are certain all game files are gone.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HSTW8JNN1H8WM3563ZZ1T1A8">Easy Anti-Cheat and CPU Priority</h2>
|
||
<p>For many gamers, ensuring that their games take the highest priority with their computer's processing resources and thus getting better gaming performance is of great importance. This is done by setting their games to run with high priority. </p>
|
||
<p>Unfortunately, games with EAC enabled may in some cases counteract this or cause undue lag and crashes when this is attempted. To counteract this, you will need to follow these steps to make some registry edits.</p>
|
||
<ul>
|
||
<li>Open the Registry Editor by typing "regedit" (no quotes) into the Windows search bar</li>
|
||
<li>Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options</li>
|
||
<li>Right click on this folder and create a new key called "StarCitizen.exe" (no quotes)</li>
|
||
<li>Right click on the new StarCitizen.exe folder and create a key called "PerfOptions" (no quotes)</li>
|
||
<li>Right click on the new PerfOptions folder and create a new DWORD (32 bit) called "CpuPriorityClass" (no quotes)</li>
|
||
<li>Double click on CpuPriorityClass in the value window change the value to 3</li>
|
||
</ul>
|
||
<div style="border-top: 2px solid #282927; border-bottom: 2px solid #282927; padding-left: 10px; border-radius: 5px;">
|
||
<p><span class="wysiwyg-color-red"><strong>IMPORTANT!</strong></span> <strong>Making registry edits is a touchy process and should not be done on a whim.</strong> If you are planning to attempt this fix then you should not make any other changes other than what is indicated here.</p>
|
||
</div>
|
||
<p> </p>
|
||
<h2 id="h_01FSQ1P0103YT19NDMZ54R9MPA">Error 0 / Code 0</h2>
|
||
<p>This is an issue related to Easy Anti-Cheat (EAC) and we are investigating the cause. In the meantime, to correct this, follow these steps:</p>
|
||
<ul>
|
||
<li>
|
||
<strong>Delete the EAC folder</strong> located in the Roberts Space Industries\StarCitize\LIVE folder.</li>
|
||
<li>
|
||
<strong>Fully close the RSI Launcher.</strong> Use the task bar and/or the task manager to ensure the process is killed if need be.</li>
|
||
<li>
|
||
<strong>Re-open</strong> the RSI Launcher</li>
|
||
<li>Click the <strong>SETTINGS</strong> option</li>
|
||
<li>Press the <strong>VERIFY</strong> button next to "Analyze game files".</li>
|
||
</ul>
|
||
<p>Allow this process to finish. If this does not correct the issue, consider <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000060747" target="_blank" rel="noopener">totally uninstalling the game</a> and all related files for a fresh install to ensure all files are correct.</p>
|
||
<p> </p>
|
||
<h2 id="h_01JCK2PW3P88S6P4SNAWRR5A83">Error 30005</h2>
|
||
<p>This is an incredibly troublesome error due to the fact it usually points to some sort of conflict between EAC and the operating system (OS). If other troubleshooting methods on this page do not work to address this problem, the next step would be to roll back the most recent OS update. For instructions on how to do this, check out <a href="https://support.microsoft.com/en-us/windows/use-system-restore-a5ae3ed9-07c4-fd56-45ee-096777ecd14e" target="_blank" rel="noopener noreferrer">Microsoft's support site</a> about doing a system restore.</p>
|
||
<p>Generally a restore point is made whenever a program or app is installed, but sometimes the OS is set to create one at specific intervals as a precaution. You will want to be certain to select a restore point before the last time Windows Update ran. Your personal files will not be affected by this.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HSTW8JNN8C6K2JQRST05VPH7">Feedback on Easy Anti-Cheat</h2>
|
||
<p>If you have constructive feedback on the implementation of EAC within Star Citizen, head over to <a href="https://robertsspaceindustries.com/spectrum/community/SC" target="_blank" rel="noopener">Spectrum</a> to discuss.</p>
|
||
<p>Should you encounter any problems such as EAC totally preventing the game from working despite following the above troubleshooting steps, please head to the <a href="https://issue-council.robertsspaceindustries.com/" target="_blank" rel="noopener">Issue Council</a> to add your experience so our teams can investigate. Make sure to mention "Easy Anti-Cheat" somewhere in your report.</p>
|
||
<p> </p>
|
||
<p> </p>
|
||
<p> </p>
|
||
<p> </p></div>
|
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|
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<ul class="attachments">
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</div>
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</section>
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<section class="article-relatives">
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<section class="related-articles">
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<h3 class="related-articles-title">Related articles</h3>
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