874 lines
36 KiB
HTML
874 lines
36 KiB
HTML
<!DOCTYPE html>
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<html dir="ltr" lang="en-US">
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<head>
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<meta charset="utf-8" />
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<!-- v25869 -->
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<title>RSI Launcher Error - Unsupported Hardware Detected – Roberts Space Industries Knowledge Base</title>
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<meta name="csrf-param" content="authenticity_token">
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<meta name="csrf-token" content="">
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<meta name="description" content="The previous iteration of this error, in the old RSI Launcher. As it appears now. We are looking to get this messaging adjusted. ..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
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<meta property="og:type" content="website" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
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<meta property="og:title" content="RSI Launcher Error - Unsupported Hardware Detected" />
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<meta property="og:description" content="The previous iteration of this error, in the old RSI Launcher.
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As it appears now. We are looking to get this messaging adjusted.
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This error means that the computer being used to access the ga..." />
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360057156593-RSI-Launcher-Error-Unsupported-Hardware-Detected" />
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360057156593-RSI-Launcher-Error-Unsupported-Hardware-Detected">
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360057156593-RSI-Launcher-Error-Unsupported-Hardware-Detected">
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360057156593-RSI-Launcher-Error-Unsupported-Hardware-Detected">
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
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gtag('js', new Date());
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gtag('config', 'G-V6MWYXRQNP');
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<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
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<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
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<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
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<style>
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#cookiebanner {
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box-sizing: border-box;
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bottom:-800px
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/* Quick Fix */
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.c-cookie-banner__content a:hover,
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.c-cookie-banner-selectors {
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display: none;
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<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
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}];</script>
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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</head>
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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<section class="c-cookie-banner banner">
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<header class="c-cookie-banner__header top">
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<h2>[#TITLE#]</h2>
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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<li class="banner-accept-button" id="allow-selected">
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Allow selection
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</li>
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<li class="or">or</li>
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<li class="banner-accept-button" id="allow-all">
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[#ACCEPT#]
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</li>
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</ul>
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</header>
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<div class="c-cookie-banner__content-wrapper banner-text">
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<div class="c-cookie-banner__content">
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[#TEXT#]
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</div>
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</div>
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<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
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<li class="show-more-button" id="show-more">
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<span class="banner-accept-button show">[#DETAILS#]
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</svg>
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</span>
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<span class="banner-accept-button hide">Hide details
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||
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</svg>
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</span>
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</li>
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</div>
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</ul>
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<div class="expendable">
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||
<div class="tab">
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||
<div class="tab-headers" data-tab-active="1">
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||
<div class="tab-header active" tab="1">
|
||
[#COOKIESOVERVIEW#]
|
||
</div>
|
||
<div class="tab-header" tab="2">
|
||
[#ABOUTCOOKIES#]
|
||
</div>
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||
</div>
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||
<div class="tab-contents">
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||
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
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||
<div class="list-categories">
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||
<div class="category category_displayed" cat="1">
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||
[#COOKIETYPE_NECESSARY#]
|
||
</div>
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||
<div class="category" cat="2">
|
||
[#COOKIETYPE_STATISTICS#]
|
||
</div>
|
||
<div class="category" cat="3">
|
||
[#COOKIETYPE_ADVERTISING#]
|
||
</div>
|
||
<div class="category" cat="4">
|
||
[#COOKIETYPE_PREFERENCE#]
|
||
</div>
|
||
<div class="category" cat="5">
|
||
[#COOKIETYPE_UNCLASSIFIED#]
|
||
</div>
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||
</div>
|
||
<div class="selector-category">
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||
<select id="select-category">
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||
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
|
||
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
||
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
||
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
|
||
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
|
||
</select>
|
||
</div>
|
||
<div class="category-contents">
|
||
<div class="category-content category-content__displayed" cat-content="1">
|
||
[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
</div>
|
||
|
||
<script>
|
||
function initGoogleAnalytics() {
|
||
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
||
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
||
|
||
ga('create', 'UA-39586040-9', 'auto');
|
||
ga('set', 'anonymizeIp', true)
|
||
ga('send', 'pageview');
|
||
}
|
||
|
||
window.addEventListener('CookiebotOnConsentReady', () => {
|
||
if(Cookiebot.consent.statistics) {
|
||
initGoogleAnalytics();
|
||
}
|
||
});
|
||
|
||
var cookieBannerSliderPos = 0;
|
||
|
||
function showCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
var dialogHeight = parseInt(cookiebanner.offsetHeight);
|
||
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
|
||
cookieBannerSliderPos += 4;
|
||
if (cookieBannerSliderPos < dialogHeight) {
|
||
setTimeout(function () {
|
||
showCookieBanner();
|
||
}, 1);
|
||
} else {
|
||
cookieBannerSliderPos = 0;
|
||
cookiebanner.style.bottom = "0px";
|
||
}
|
||
}
|
||
|
||
function hideCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
cookiebanner.style.display = "none";
|
||
}
|
||
|
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<a href="/hc/en-us/articles/1500002987962--vcruntime-error-Missing-DLL-File" class="sidenav-item "> <span>'vcruntime' error - Missing DLL File</span> </a>
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<a href="/hc/en-us/articles/360000148648-Required-Windows-files-and-configurations-for-Star-Citizen" class="sidenav-item "> <span>Required Windows files and configurations for Star Citizen </span> </a>
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<h1 title="RSI Launcher Error - Unsupported Hardware Detected" class="article-title">
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RSI Launcher Error - Unsupported Hardware Detected
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Created by: <strong>Thrysurr-CIG</strong>
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<ul class="meta-group">
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<li class="meta-data"><time datetime="2024-04-24T12:52:47Z" title="2024-04-24T12:52:47Z" data-datetime="relative">April 24, 2024 12:52</time></li>
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<li class="meta-data">Updated</li>
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<div class="article-body"><p class="wysiwyg-text-align-center"><img src="/hc/article_attachments/360093831374" alt="RSILauncher_Error-NoAVX-CPU.png" width="497" height="152" /></p>
|
||
<p class="wysiwyg-text-align-center"><span class="wysiwyg-font-size-medium"><em>The previous iteration of this error, in the old RSI Launcher.</em></span></p>
|
||
<p class="wysiwyg-text-align-center"> </p>
|
||
<p class="wysiwyg-text-align-center"><img src="/hc/article_attachments/23022311920919" alt="KB_UnsupportedHardware_cpu-requirements.png" width="526" height="215" /></p>
|
||
<p class="wysiwyg-text-align-center"><span class="wysiwyg-font-size-medium"><em>As it appears now. We are looking to get this messaging adjusted.</em></span></p>
|
||
<p class="wysiwyg-text-align-center"> </p>
|
||
<p class="wysiwyg-text-align-left">This error means that the computer being used to access the game is incompatible and will not be able to run it. Specifically, as indicated in the error the CPU of the system involved cannot support the AVX instruction set. <strong>As this is a hardware issue, RSI Support staff will not be able to assist with correcting this.</strong></p>
|
||
<p class="wysiwyg-text-align-left"> </p>
|
||
<p class="wysiwyg-text-align-left">Star Citizen has certain <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360042417374" target="_blank" rel="noopener">minimum system requirements</a> required in order for a player's computer to be able the run the game properly. We also have some recommended system specifications as well for a better in-game experience. </p>
|
||
<p class="wysiwyg-text-align-left">This error is specifically referring to the computer's CPU, which will need to meet the following specifications in order to properly run the game:</p>
|
||
<ul>
|
||
<li class="wysiwyg-text-align-left"><a href="https://www.intel.com/content/www/us/en/products/processors/core.html" target="_blank" rel="noopener">Intel CPUs</a> <strong>-</strong> i7 or later</li>
|
||
<li class="wysiwyg-text-align-left"><a href="https://www.amd.com/en/products/processors-desktop" target="_blank" rel="noopener">AMD CPUs</a> <strong><em>- </em></strong>Bulldozer or later</li>
|
||
</ul>
|
||
<p>If unsure how to find this information, head to the website for your computer's CPU manufacturer and examine the specifications listed there.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HW81MKH2SVPXW3C7KAQXB7J8">Received Incorrect Error</h2>
|
||
<p>If your computer's CPU is AVX compatible and you have experienced this error, then you will need to gather your system information files and the game crash logs together and submit a ticket to RSI Support.</p>
|
||
<p>Instructions on how to gather the files we will need are here: <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000065688" target="_blank" rel="noopener">Send In-Game Files to RSI Support</a></p>
|
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<p> </p></div>
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<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCN9UrdFTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCPEzFNVTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJWL2hjL2VuLXVzL2FydGljbGVzLzM2MDAwMDA4MzE2Ny1VbnN1cHBvcnRlZC1BcHBsaWNhdGlvbnMtUGVyaXBoZXJhbHMtYW5kLU92ZXJsYXlzBjsIVDoJcmFua2kK--af1b6b4c91460ffe2ded2eaccb8cdff1979f2ba3" rel="nofollow">Unsupported Applications, Peripherals, and Overlays</a>
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