861 lines
36 KiB
HTML
861 lines
36 KiB
HTML
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<head>
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<meta charset="utf-8" />
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<title>Why can't I use store credit to pay for this pledge? – Roberts Space Industries Knowledge Base</title>
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<meta name="csrf-token" content="">
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<meta name="description" content="Warbond Pledges We sometimes offer pledges via the store that we have dubbed Warbond pledges (or WB for short). These are special..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
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<meta property="og:title" content="Why can't I use store credit to pay for this pledge?" />
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<meta property="og:description" content="Warbond Pledges
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We sometimes offer pledges via the store that we have dubbed Warbond pledges (or WB for short). These are special promotions offered through the year that may include a price disco..." />
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360042420234-Why-can-t-I-use-store-credit-to-pay-for-this-pledge" />
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360042420234-Why-can-t-I-use-store-credit-to-pay-for-this-pledge">
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360042420234-Why-can-t-I-use-store-credit-to-pay-for-this-pledge">
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360042420234-Why-can-t-I-use-store-credit-to-pay-for-this-pledge">
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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</head>
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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<section class="c-cookie-banner banner">
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<header class="c-cookie-banner__header top">
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<h2>[#TITLE#]</h2>
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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<li class="banner-accept-button" id="allow-selected">
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Allow selection
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<li class="or">or</li>
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<li class="banner-accept-button" id="allow-all">
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[#ACCEPT#]
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<div class="c-cookie-banner__content-wrapper banner-text">
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<div class="c-cookie-banner__content">
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[#TEXT#]
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<li>
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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<span class="banner-accept-button hide">Hide details
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<div class="tab">
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<div class="tab-headers" data-tab-active="1">
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<div class="tab-header active" tab="1">
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[#COOKIESOVERVIEW#]
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<div class="tab-header" tab="2">
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[#ABOUTCOOKIES#]
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[#COOKIETYPE_NECESSARY#]
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[#COOKIETYPE_STATISTICS#]
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[#COOKIETYPE_ADVERTISING#]
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<div class="category" cat="4">
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[#COOKIETYPE_PREFERENCE#]
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<div class="category" cat="5">
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[#COOKIETYPE_UNCLASSIFIED#]
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<div class="category-content category-content__displayed" cat-content="1">
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[#COOKIETYPEINTRO_NECESSARY#]
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[#COOKIETABLE_NECESSARY#]
|
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</div>
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<div class="category-content" cat-content="2">
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[#COOKIETYPEINTRO_STATISTICS#]
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[#COOKIETABLE_STATISTICS#]
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<div class="category-content" cat-content="3">
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[#COOKIETYPEINTRO_ADVERTISING#]
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[#COOKIETABLE_ADVERTISING#]
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[#COOKIETYPEINTRO_PREFERENCE#]
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[#COOKIETABLE_PREFERENCE#]
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</div>
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<div class="category-content" cat-content="5">
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[#COOKIETYPEINTRO_UNCLASSIFIED#]
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[#COOKIETABLE_UNCLASSIFIED#]
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</div>
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</div>
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<div class="tab-content" tab-content="2">
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<div>
|
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[#COOKIESGENERALINTRO#]
|
||
</div>
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</div>
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</div>
|
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</div>
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</div>
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</section>
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</div>
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<script>
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||
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|
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|
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|
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|
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|
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|
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|
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|
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|
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||
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|
||
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|
||
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<a href="/hc/en-us/articles/360051914473-Taxes-and-the-RSI-Pledge-Store" class="sidenav-item "> <span>Taxes and the RSI Pledge Store</span> </a>
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<a href="/hc/en-us/articles/360043080553-How-do-I-use-a-Star-Citizen-Gift-Card" class="sidenav-item "> <span>How do I use a Star Citizen Gift Card?</span> </a>
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<a href="/hc/en-us/articles/360042420234-Why-can-t-I-use-store-credit-to-pay-for-this-pledge" class="sidenav-item current-article"> <span>Why can't I use store credit to pay for this pledge?</span> </a>
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<a href="/hc/en-us/articles/360004384414-Orders-FAQ" class="sidenav-item "> <span>Orders FAQ</span> </a>
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<a href="/hc/en-us/articles/115013173287-Spend-Store-Credit" class="sidenav-item "> <span>Spend Store Credit</span> </a>
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<a href="/hc/en-us/articles/360034258573-SCA-Strong-Customer-Authentication-FAQ" class="sidenav-item "> <span>SCA - Strong Customer Authentication FAQ</span> </a>
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<a href="/hc/en-us/articles/115013195207-Pledge-Buy-Back-tool" class="sidenav-item "> <span>Pledge Buy Back tool</span> </a>
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<article class="article">
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<header class="article-header">
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<h1 title="Why can't I use store credit to pay for this pledge?" class="article-title">
|
||
Why can't I use store credit to pay for this pledge?
|
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|
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</h1>
|
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<div class="article-author">
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<div class="article-meta">
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Created by: <strong>Thrysurr-CIG</strong>
|
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<ul class="meta-group">
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<li class="meta-data"><time datetime="2023-11-27T14:07:51Z" title="2023-11-27T14:07:51Z" data-datetime="relative">November 27, 2023 14:07</time></li>
|
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<li class="meta-data">Updated</li>
|
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</ul>
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</header>
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<div class="article-content">
|
||
<div class="article-body"><h2 id="h_01HG8HPQPTGYN8M4S780TNX6JF">Warbond Pledges</h2>
|
||
<p>We sometimes offer pledges via the store that we have dubbed <strong>Warbond</strong> pledges (or <strong>WB</strong> for short). These are special promotions offered through the year that may include a price discount or special items, like extended insurance plans or special ship skins. These pledges can be obtained via new orders using cash through <a href="https://robertsspaceindustries.com/pledge" target="_blank" rel="noopener">the pledge store</a>. Store credit cannot be applied to these orders. </p>
|
||
<p>Check the pledge name if you are receiving an error when attempting to use store credit. <strong>Warbond</strong> or sometimes just <strong>WB</strong> in the name means you will need to <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/115013326748" target="_blank" rel="noopener">use another payment method</a> that does not include store credit.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HG8HPQPTBW8Y3WJRKTEXPZ6Y">Physical Merchandise</h2>
|
||
<p>Special <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/115009970528" target="_blank" rel="noopener">physical item pledges and swag</a> that you can wear or display out of game are not able to be purchased with store credit. You must use a cash option to pay for these items.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HG8HPQPT2KY1HFR9PA0KW4DQ">Buy-Back</h2>
|
||
<p>If store credit is not an option to <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/115013195207" target="_blank" rel="noopener">recover a pledge</a> that was reclaimed at some point in the past, then there are a couple of reasons that this might be happening:</p>
|
||
<ul>
|
||
<li><strong>Your RSI account does not currently possess a credit buy-back token.</strong> <br />Each RSI account may only possess one store credit buy-back token at a time and such a token may only be used for buying back a single reclaimed pledge. Once it has been used, players need to wait until another is issued. Such tokens are handed out to all backers once a quarter.</li>
|
||
<li><strong>Store Credit buy back for the pledge has not been enabled.</strong><br />This typically happens with Warbond pledges (see above). Warbond pledges will not be able to be bought back with store credit until some time has passed after the related promotion where it was offered has ended. In general, a Warbond pledge will become available for buy-back with store credit around a month from the promotion end date, but this may vary. Check back later after more time has passed.</li>
|
||
</ul>
|
||
<p> </p>
|
||
<h2 id="h_01HG8HPQPTVJ8JV7ZS94YB1HAW">Additional Guidance</h2>
|
||
<p>If you're simply having trouble finding the options to apply store credit to your order when attempting to check out in our shop, we have a detailed guide that takes you through the steps located here:</p>
|
||
<p><a href="https://support.robertsspaceindustries.com/hc/en-us/articles/115013173287" target="_blank" rel="noopener">Spend Store Credit</a></p></div>
|
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