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<a href="/hc/en-us/articles/360011409454-Buying-Ships-with-aUEC" class="sidenav-item "> <span>Buying Ships with aUEC</span> </a>
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<h1 title="Can I recover aUEC lost due to a crash or bug?" class="article-title">
Can I recover aUEC lost due to a crash or bug?
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Created by: <strong>Thrysurr-CIG</strong>
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<li class="meta-data"><time datetime="2024-01-03T16:22:53Z" title="2024-01-03T16:22:53Z" data-datetime="relative">January 03, 2024 16:22</time></li>
<li class="meta-data">Updated</li>
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<div class="article-body"><p><strong>No.&nbsp; RSI support staff does not have the ability to manually adjust this total for players.&nbsp;&nbsp;</strong>aUEC is a temporary currency that is only used for testing purposes.</p>
<p>If you are doing cargo runs and trading, we highly recommend and advise that players do not spend all their aUEC on a single cargo haul to prevent situations where they are left with no in-game funds.&nbsp; Please also be certain to report the cause of the crash that was encountered on the <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/115009643527" target="_blank" rel="noopener">Issue Council</a>.&nbsp;</p>
<p>If you are looking for ways to earn back lost aUEC,&nbsp;these articles may help point you in the right direction to get going:</p>
<ul>
<li><a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360008918933" target="_blank" rel="noopener">Missions and Contracts</a></li>
<li><a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360034785754" target="_blank" rel="noopener">Commodities</a></li>
<li><a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360007611573" target="_blank" rel="noopener">Mining Basics</a></li>
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<p>If you don't have a ship, you can always <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360008166874" target="_blank" rel="noopener">group up with friends</a> or other players!</p></div>
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