927 lines
39 KiB
HTML
927 lines
39 KiB
HTML
<!DOCTYPE html>
|
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<html dir="ltr" lang="en-US">
|
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<head>
|
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<meta charset="utf-8" />
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<!-- v25869 -->
|
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|
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<title>PlayerProfile error – Roberts Space Industries Knowledge Base</title>
|
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|
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<meta name="csrf-param" content="authenticity_token">
|
||
<meta name="csrf-token" content="">
|
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|
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<meta name="description" content="When checking your game.log file, you may have found the following error: Is fatal error: Yes - Fatal error message: [PlayerProfiles]..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
|
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<meta property="og:type" content="website" />
|
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
|
||
<meta property="og:title" content="PlayerProfile error" />
|
||
<meta property="og:description" content="When checking your game.log file, you may have found the following error:
|
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|
||
Is fatal error: Yes
|
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- Fatal error message: [PlayerProfiles] CGameContext::StartGame: User 'LOGINID' has no active profile!..." />
|
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360002285974-PlayerProfile-error" />
|
||
<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360002285974-PlayerProfile-error">
|
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360002285974-PlayerProfile-error">
|
||
<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360002285974-PlayerProfile-error">
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|
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
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<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
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<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
|
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|
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<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
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<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
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<script>
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(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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ga('create', 'UA-39586040-9', 'auto');
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ga('send', 'pageview');
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</script>
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<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
|
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<script>
|
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window.dataLayer = window.dataLayer || [];
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function gtag(){dataLayer.push(arguments);}
|
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gtag('js', new Date());
|
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gtag('config', 'G-V6MWYXRQNP');
|
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</script>
|
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|
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<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
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<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
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<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
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<style>
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#cookiebanner {
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box-sizing: border-box;
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background-color:rgb(36,36,39);
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opacity: 0.9; width:100%;
|
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position: fixed;
|
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z-index: 2147483645;
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bottom:-800px
|
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}
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|
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/* Quick Fix */
|
||
.c-cookie-banner__content a {
|
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color: inherit;
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text-decoration: underline;
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}
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.c-cookie-banner__content a:hover,
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.c-cookie-banner__content a:focus {
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text-decoration: underline;
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}
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.c-cookie-banner-selectors {
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display: flex;
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align-items: center;
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justify-content: flex-start;
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padding: 0;
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flex-wrap: wrap;
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}
|
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|
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.c-cookie-banner-icon {
|
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display: none;
|
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}
|
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</style>
|
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|
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<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
|
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|
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<script>
|
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var cfaRules = [{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"authenticator_issue",
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"select":[
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360004791554,
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360004738833,
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360004791074,
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360004791594,
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360004790894,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"hacked_accounts",
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"select":[
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360004790894,
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360004791074,
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360004738833,
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360004791554,
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"recover_account",
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"select":[
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360004790894,
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360004791074,
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360004738833,
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360004791554,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"gifted_reclaimed_pledge",
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"select":[
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360004739373,
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360004791614
|
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],
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"formId":360000070273,
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"requireds":[
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360004739373
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"missing_pledge",
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"select":[
|
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360004739373,
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360004791614
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],
|
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"formId":360000070273,
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"requireds":[
|
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360004739373
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]
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},
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{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"refund",
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"select":[
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360004791614
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"track_package",
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"select":[
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360004791614,
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"wrong_or_damaged_merchandise",
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"select":[
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360004791614,
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],
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"formId":360000070313,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_black_screen",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_installation_issue",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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||
"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_launcher_or_game",
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"select":[
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360004791914
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||
],
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"formId":360000070293,
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"requireds":[
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]
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||
},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_other",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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|
||
]
|
||
},{
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||
"fieldType":"tagger",
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"field":360004797474,
|
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"value":"reward_or_discount_coupon_missing",
|
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"select":[
|
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360004739553
|
||
],
|
||
"formId":360000074234,
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"requireds":[
|
||
360004739553
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
|
||
"field":360004797474,
|
||
"value":"subscription_payment",
|
||
"select":[
|
||
360004739573
|
||
],
|
||
"formId":360000074234,
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||
"requireds":[
|
||
360004739573
|
||
]
|
||
},{
|
||
"fieldType":"tagger",
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||
"field":360004797794,
|
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"value":"invite_a_developer",
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||
"select":[
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360004797834,
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360004758253,
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||
360004745213,
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360004798474,
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360004798654,
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||
360004811454
|
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],
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||
"formId":360000074254,
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"requireds":[
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360004798474,
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360004797834,
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360004798654,
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360004811454,
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360004758253,
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||
360004745213
|
||
]
|
||
}];</script>
|
||
<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
|
||
</head>
|
||
<body class="">
|
||
|
||
|
||
|
||
|
||
<div id="cookiebanner" class="cig-cookie-banner">
|
||
<section class="c-cookie-banner banner">
|
||
<header class="c-cookie-banner__header top">
|
||
<h2>[#TITLE#]</h2>
|
||
|
||
<ul class="c-cookie-banner__buttons banner-accept-buttons">
|
||
<li class="banner-accept-button" id="allow-selected">
|
||
Allow selection
|
||
</li>
|
||
<li class="or">or</li>
|
||
<li class="banner-accept-button" id="allow-all">
|
||
[#ACCEPT#]
|
||
</li>
|
||
</ul>
|
||
</header>
|
||
|
||
<div class="c-cookie-banner__content-wrapper banner-text">
|
||
<div class="c-cookie-banner__content">
|
||
[#TEXT#]
|
||
</div>
|
||
</div>
|
||
|
||
<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
|
||
<li class="show-more-button" id="show-more">
|
||
<span class="banner-accept-button show">[#DETAILS#]
|
||
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
||
</svg>
|
||
</span>
|
||
<span class="banner-accept-button hide">Hide details
|
||
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
||
</svg>
|
||
</span>
|
||
</li>
|
||
</div>
|
||
</ul>
|
||
|
||
<div class="expendable">
|
||
<div class="tab">
|
||
<div class="tab-headers" data-tab-active="1">
|
||
<div class="tab-header active" tab="1">
|
||
[#COOKIESOVERVIEW#]
|
||
</div>
|
||
<div class="tab-header" tab="2">
|
||
[#ABOUTCOOKIES#]
|
||
</div>
|
||
</div>
|
||
<div class="tab-contents">
|
||
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
|
||
<div class="list-categories">
|
||
<div class="category category_displayed" cat="1">
|
||
[#COOKIETYPE_NECESSARY#]
|
||
</div>
|
||
<div class="category" cat="2">
|
||
[#COOKIETYPE_STATISTICS#]
|
||
</div>
|
||
<div class="category" cat="3">
|
||
[#COOKIETYPE_ADVERTISING#]
|
||
</div>
|
||
<div class="category" cat="4">
|
||
[#COOKIETYPE_PREFERENCE#]
|
||
</div>
|
||
<div class="category" cat="5">
|
||
[#COOKIETYPE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
<div class="selector-category">
|
||
<select id="select-category">
|
||
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
|
||
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
||
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
||
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
|
||
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
|
||
</select>
|
||
</div>
|
||
<div class="category-contents">
|
||
<div class="category-content category-content__displayed" cat-content="1">
|
||
[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
</div>
|
||
|
||
<script>
|
||
function initGoogleAnalytics() {
|
||
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
|
||
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
|
||
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
||
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
||
|
||
ga('create', 'UA-39586040-9', 'auto');
|
||
ga('set', 'anonymizeIp', true)
|
||
ga('send', 'pageview');
|
||
}
|
||
|
||
window.addEventListener('CookiebotOnConsentReady', () => {
|
||
if(Cookiebot.consent.statistics) {
|
||
initGoogleAnalytics();
|
||
}
|
||
});
|
||
|
||
var cookieBannerSliderPos = 0;
|
||
|
||
function showCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
var dialogHeight = parseInt(cookiebanner.offsetHeight);
|
||
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
|
||
cookieBannerSliderPos += 4;
|
||
if (cookieBannerSliderPos < dialogHeight) {
|
||
setTimeout(function () {
|
||
showCookieBanner();
|
||
}, 1);
|
||
} else {
|
||
cookieBannerSliderPos = 0;
|
||
cookiebanner.style.bottom = "0px";
|
||
}
|
||
}
|
||
|
||
function hideCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
cookiebanner.style.display = "none";
|
||
}
|
||
|
||
function callbackExpand() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
if(cookiebanner.classList.contains('expended')) {
|
||
cookiebanner.classList.remove('expended');
|
||
} else {
|
||
cookiebanner.classList.add('expended');
|
||
}
|
||
}
|
||
|
||
var previousTabNumber = 1;
|
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function callbackHeaders(e) {
|
||
const tabs = document.querySelectorAll('.tab-header');
|
||
for (i = 0; i < tabs.length; ++i) {
|
||
tabs[i].classList.remove('active');
|
||
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e.currentTarget.classList.add('active');
|
||
const tabNumber = e.currentTarget.getAttribute('tab');
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||
const tabHeaders = document.querySelector('.tab-headers');
|
||
tabHeaders.setAttribute('data-tab-active', tabNumber);
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||
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
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const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
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previousNode.classList.remove('tab-content__displayed');
|
||
node.classList.add('tab-content__displayed');
|
||
previousTabNumber = tabNumber;
|
||
}
|
||
|
||
|
||
var previousCatNumber = 1;
|
||
function callbackCategory(e) {
|
||
const categories = document.querySelectorAll('.list-categories .category');
|
||
for (i = 0; i < categories.length; ++i) {
|
||
categories[i].classList.remove('category_displayed');
|
||
}
|
||
e.currentTarget.classList.add('category_displayed');
|
||
const catNumber = e.currentTarget.getAttribute('cat');
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function callbackAllowSelected() {
|
||
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
const marketingAllowed = document.getElementById('advertising').checked;
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const preferenceAllowed = document.getElementById('preference').checked;
|
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Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
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hideCookieBanner()
|
||
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function callbackAllowAll() {
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Cookiebot.submitConsent();
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hideCookieBanner()
|
||
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function callbackChangeSelect(e) {
|
||
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||
const catNumber = e.currentTarget.value;
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||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function bindEvent() {
|
||
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
||
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
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||
|
||
const headers = document.querySelectorAll('.tab-header');
|
||
for(var i=0; i < headers.length; i++) {
|
||
headers[i].addEventListener('click', callbackHeaders);
|
||
}
|
||
const categories = document.querySelectorAll('.category');
|
||
for(var i=0; i < categories.length; i++) {
|
||
categories[i].addEventListener('click', callbackCategory);
|
||
}
|
||
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
||
}
|
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bindEvent();
|
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</script>
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<h3>other ways to find help</h3>
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<a href="https://robertsspaceindustries.com/playstarcitizen">
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<span class="logo-link"></span>
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<h5>Learn the basics!</h5>
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<p>how to play guide</p>
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</a>
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<span class="logo-link"></span>
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<h5>Found a bug?</h5>
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<p>check rsi issue council</p>
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</a>
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<span class="logo-spectrum"></span>
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<h5>Helpdesk forum</h5>
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<p>spectrum community</p>
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<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
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<ul>
|
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<li>
|
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<a href="/hc/en-us/articles/22531092903319-Error-3005" class="sidenav-item "> <span>Error 3005</span> </a>
|
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</li>
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<li>
|
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<a href="/hc/en-us/articles/22514899089431-Error-2000-or-50XX" class="sidenav-item "> <span>Error 2000 or 50XX</span> </a>
|
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</li>
|
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|
||
<li>
|
||
<a href="/hc/en-us/articles/22382918063383-RSI-Launcher-Missing-a-Game-Package-Message" class="sidenav-item "> <span>RSI Launcher - "Missing a Game Package" Message</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/15319103527063-Running-and-Installed-Application-Conflicts" class="sidenav-item "> <span>Running and Installed Application Conflicts</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/6138725219735-Error-Code-0x1007" class="sidenav-item "> <span>Error Code 0x1007</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360049069133-Error-Code-15011" class="sidenav-item "> <span>Error Code 15011</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000161747-Troubleshoot-the-RSI-Launcher" class="sidenav-item "> <span>Troubleshoot the RSI Launcher</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000081507-Launcher-is-stuck-checking-for-updates" class="sidenav-item "> <span>Launcher is stuck checking for updates</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000115367-Troubleshoot-errors-with-data-p4k" class="sidenav-item "> <span>Troubleshoot errors with data.p4k</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360012273294-Error-Code-0x1002" class="sidenav-item "> <span>Error Code 0x1002</span> </a>
|
||
</li>
|
||
|
||
</ul>
|
||
|
||
<a href="/hc/en-us/sections/360000502273-Launcher-Troubleshooting" class="article-sidebar-item">See more</a>
|
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</div>
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</div>
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<a href="/hc/en-us">Roberts Space Industries Knowledge Base</a>
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<a href="/hc/en-us/categories/202530337-Technical-Support">Technical Support</a>
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<li title="Launcher Troubleshooting">
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<a href="/hc/en-us/sections/360000502273-Launcher-Troubleshooting">Launcher Troubleshooting</a>
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</nav>
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<div class="article-container" id="article-container">
|
||
|
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|
||
<article class="article">
|
||
<header class="article-header">
|
||
<h1 title="PlayerProfile error" class="article-title">
|
||
PlayerProfile error
|
||
|
||
</h1>
|
||
|
||
<div class="article-author">
|
||
<div class="avatar article-avatar">
|
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<span class="icon-agent"></span>
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<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
|
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</div>
|
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<div class="article-meta">
|
||
Created by: <strong>Thrysurr-CIG</strong>
|
||
|
||
<ul class="meta-group">
|
||
|
||
<li class="meta-data"><time datetime="2019-12-05T17:22:50Z" title="2019-12-05T17:22:50Z" data-datetime="relative">December 05, 2019 17:22</time></li>
|
||
<li class="meta-data">Updated</li>
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</header>
|
||
|
||
<section class="article-info">
|
||
<div class="article-content">
|
||
<div class="article-body"><p>When checking your game.log file, you may have found the following error:</p>
|
||
<div class="zd-indent">
|
||
<pre>Is fatal error: Yes
|
||
- Fatal error message: [PlayerProfiles] CGameContext::StartGame: User 'LOGINID' has no active profile!</pre>
|
||
</div>
|
||
<p>This issue typically occurs when the game cannot generate and save files to your local system. The issue could be due to a few factors including anti-virus settings, audio playback settings, playing fullscreen windowed, or Windows permissions and file ownership.</p>
|
||
<p> </p>
|
||
<h2>Anti-Virus Settings</h2>
|
||
<p>First, check your anti-virus settings for the game files. You may need to verify they are white-listed. Some anti-virus updates may cause changes or trouble with those white-listings. The files you want allowed access are: RSI Launcher.exe and StarCitizen.exe Some anti-virus software may need File Guard or Silent Mode options disabled. You may need to read up on your anti-virus software on whitelisting applications. Try launching the game after making these changes.</p>
|
||
<p> </p>
|
||
<h2>Audio Playback Settings</h2>
|
||
<p>If you have speakers in your monitor, you may need to select the Nvidia driver and monitor speakers for your Playback Device.</p>
|
||
<ol>
|
||
<li>Right-click on the Speaker icon in your Windows taskbar.</li>
|
||
<li>Select <strong>Playback Devices</strong>.<br /><img src="/hc/article_attachments/360002625913/playback-devices.gif" alt="playback-devices.gif" /></li>
|
||
<li>Locate the Nvidia driver and monitor speaker device. You can research information on your monitor for more info on what that name is.</li>
|
||
<li>Right-click on that device and select <strong>Set as Default Device</strong>.</li>
|
||
<li>Launch the game to verify if this helps.</li>
|
||
</ol>
|
||
<p> </p>
|
||
<h2>Fullscreen Windowed Mode</h2>
|
||
<p>For some players, the error may be due to CryEngine having issues with your view configurations. You may need to change to a Windowed Fullscreen setting on your main monitor (if you play with multiple monitors). You can set this using a USER.cfg file.</p>
|
||
<p>Open a program like Notepad, Notepad ++, Atom, etc. Copy and paste the following (correct display, full screen windowed) into the file (there are may other variations, this is a fast way to get going):</p>
|
||
<pre>r_Fullscreen = 0
|
||
r_FullscreenWindow = 1
|
||
r_width = 1920
|
||
r_height = 1080</pre>
|
||
<ol>
|
||
<li>Replace width and height with your native resolution that you noted.</li>
|
||
<li>If you're not sure, right-click your desktop, click <strong>Screen</strong> resolution, and look at the Recommended value on the slider. This will be your native resolution.</li>
|
||
<li>Save the file with the name USER.cfg, Save file as type set to All Files, in location (installed drive)\Program Files\Cloud Imperium Games\StarCitizen\LIVE.</li>
|
||
<li>Try running the launcher and game.</li>
|
||
</ol>
|
||
<p> </p>
|
||
<h2>Windows Permissions</h2>
|
||
<p>Windows permissions and ownership may be blocking the generation of local files, like the User folder. These instructions walk through setting permissions and making changes to the Windows UAC. Depending on your Windows version, you may need to investigate additional steps.</p>
|
||
<p><strong> </strong>Turn off UAC (User Account Control)</p>
|
||
<p>UAC will lock you out of many installs and changes on your system. You may have to turn it off or set it to not Notify.</p>
|
||
<ol>
|
||
<li>Open your Windows Control Panel for User Accounts.
|
||
<ul>
|
||
<li>Windows 7: Click Start > Settings > Control Panel > User Accounts.</li>
|
||
<li>Windows 10: Click <strong>Search</strong>, enter UAC, and select <strong>Change User Account Control settings</strong>.</li>
|
||
</ul>
|
||
</li>
|
||
<li>Click <strong>Change User Account Control Settings</strong>.</li>
|
||
<li>Move the slider all the way down to <strong>Never Notify</strong>. Click <strong>Ok</strong>.</li>
|
||
<li>Restart your computer.</li>
|
||
</ol>
|
||
<h3>Take Ownership of Files and Folders</h3>
|
||
<p>You need to take ownership of folders and files on the system. Even if you log in as an Administrator, you may not have access to change or install files. The Program Files folder is set to the Trusted Installer group, separate from Administrator access. Some of these</p>
|
||
<ol>
|
||
<li>Open Windows File Explorer.</li>
|
||
<li>Right-click on Program Files. Select <strong>Properties </strong>then the <strong>Security </strong>tab.</li>
|
||
<li>Click <strong>Advanced</strong>. This opens an Advanced Security Settings screen.</li>
|
||
<li>Next to the Owner, click <strong>Edit </strong>or <strong>Change</strong>.</li>
|
||
<li>To change the owner, select the <strong>Advanced </strong>button to select from a list. Or you can type in the user account name in the "Enter the object name to select" box. Click <strong>Ok</strong>.</li>
|
||
<li>Select the check-box to Replace owner on subcontainers and objects. This appears under the Owner you changed to.</li>
|
||
<li>Click <strong>Apply</strong>. Wait until completed.</li>
|
||
<li>When it finishes, click <strong>OK </strong>on all boxes to close everything.</li>
|
||
</ol>
|
||
<h3>Fix Permissions for Files and Folders</h3>
|
||
<p>With the files and folders claimed by your account, you need to apply permissions changes.</p>
|
||
<ol>
|
||
<li>Open Windows File Explorer.</li>
|
||
<li>Right-click on Program Files. Select <strong>Properties </strong>then the <strong>Security </strong>tab.</li>
|
||
<li>Click <strong>Advanced </strong>and click <strong>Change Permissions</strong>.</li>
|
||
<li>Select Administrators or your account. Click <strong>Edit</strong>.</li>
|
||
<li>On the <strong>Permissions </strong>screen, click <strong>Add</strong>.</li>
|
||
<li>Change the Applies To drop-down menu to <strong>This folder, subfolders and files</strong>.</li>
|
||
<li>Select the option for <strong>Full Control</strong>.</li>
|
||
<li>Click <strong>Apply</strong>. Wait for it to complete.</li>
|
||
<li>Close all screens and restart your computer.</li>
|
||
</ol>
|
||
<p>Try launching the game again.</p></div>
|
||
|
||
<div class="article-attachments">
|
||
<ul class="attachments">
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
|
||
<section class="article-relatives">
|
||
|
||
<section class="related-articles">
|
||
|
||
<h3 class="related-articles-title">Related articles</h3>
|
||
|
||
<ul>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCCJxBtVTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJbxztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzM2MDA1NjI1NDc1NC1TdGFyLUNpdGl6ZW4tQWxwaGEtNC0wLTItS25vd24tSXNzdWVzBjsIVDoJcmFua2kG--9b6a27dd2a25dfd4307d92f356ffb4dba7705c17" rel="nofollow">Star Citizen Alpha 4.0.2 Known Issues</a>
|
||
</li>
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||
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<li>
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|
||
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|
||
|
||
<li>
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||
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCNOHrtFTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJbxztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJCL2hjL2VuLXVzL2FydGljbGVzLzM2MDAwMDE2MTc0Ny1Ucm91Ymxlc2hvb3QtdGhlLVJTSS1MYXVuY2hlcgY7CFQ6CXJhbmtpCA%3D%3D--d7f808e60fdaca472a849d81dc6da75d261dd2dc" rel="nofollow">Troubleshoot the RSI Launcher</a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCHFAW9RTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJbxztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzM2MDA0NTAzNTYzMy1TaWduLWluLWZhaWxlZC1jb2RlLWVycm9yLUxhdW5jaGVyLUlzc3VlBjsIVDoJcmFua2kJ--c06b0692592b9ca089bfd242cb423a7a3fa46d5f" rel="nofollow">Sign in failed - code:error - Launcher Issue</a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCI3c0tFTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJbxztFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzM2MDAwMjU0MjczMy1Db25jaWVyZ2UtTGV2ZWxzLWFuZC1SZXdhcmRzBjsIVDoJcmFua2kK--4c38c009154cc3a7a0ec7d4728eb6fb9e6dddf05" rel="nofollow">Concierge Levels and Rewards</a>
|
||
</li>
|
||
|
||
</ul>
|
||
</section>
|
||
|
||
|
||
</section>
|
||
|
||
|
||
</article>
|
||
|
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</div>
|
||
</div>
|
||
|
||
</main>
|
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<footer class="footer">
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<div class="footer-inner">
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<div class="footer-logo">
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||
<img class="footer-logo__img footer-logo__img--rsi" src="/hc/theming_assets/01HZPM4QSJRDFYJ7AKA6R9VX4J" alt="Logo">
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<img class="footer-logo__img footer-logo__img--cig" src="/hc/theming_assets/01HZPM4S41CAMQF2XN2MZPDEWX" alt="Logo">
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</div>
|
||
|
||
<p>
|
||
©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
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||
</p>
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</div>
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</footer>
|
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<script type="text/javascript">
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Greetings sourcecode lurker!
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This is for internal Zendesk and legacy usage,
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||
we don't support or guarantee any of these values
|
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so please don't build stuff on top of them.
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