1119 lines
53 KiB
HTML
1119 lines
53 KiB
HTML
<!DOCTYPE html>
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<html dir="ltr" lang="en-US">
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<head>
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<meta charset="utf-8" />
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<title>Troubleshoot the RSI Launcher – Roberts Space Industries Knowledge Base</title>
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<meta name="csrf-param" content="authenticity_token">
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<meta name="csrf-token" content="">
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<meta name="description" content="The RSI Launcher may encounter a variety of errors and issues when installing, updating, and launching the game. The issues can have..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
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<meta property="og:type" content="website" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
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<meta property="og:title" content="Troubleshoot the RSI Launcher" />
|
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<meta property="og:description" content="The RSI Launcher may encounter a variety of errors and issues when installing, updating, and launching the game. The issues can have underlying errors involving your system specs, network configura..." />
|
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360000161747-Troubleshoot-the-RSI-Launcher" />
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000161747-Troubleshoot-the-RSI-Launcher">
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000161747-Troubleshoot-the-RSI-Launcher">
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000161747-Troubleshoot-the-RSI-Launcher">
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
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<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
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<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
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<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
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window.dataLayer = window.dataLayer || [];
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function gtag(){dataLayer.push(arguments);}
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gtag('js', new Date());
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gtag('config', 'G-V6MWYXRQNP');
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<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
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<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
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<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
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<style>
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#cookiebanner {
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box-sizing: border-box;
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background-color:rgb(36,36,39);
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opacity: 0.9; width:100%;
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position: fixed;
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z-index: 2147483645;
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bottom:-800px
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/* Quick Fix */
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color: inherit;
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text-decoration: underline;
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.c-cookie-banner__content a:hover,
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text-decoration: underline;
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.c-cookie-banner-selectors {
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display: flex;
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align-items: center;
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padding: 0;
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.c-cookie-banner-icon {
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display: none;
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</style>
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<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
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<script>
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}];</script>
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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</head>
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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<section class="c-cookie-banner banner">
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<header class="c-cookie-banner__header top">
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<h2>[#TITLE#]</h2>
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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<li class="banner-accept-button" id="allow-selected">
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Allow selection
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</li>
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<li class="or">or</li>
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<li class="banner-accept-button" id="allow-all">
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[#ACCEPT#]
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</li>
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</ul>
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</header>
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<div class="c-cookie-banner__content-wrapper banner-text">
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<div class="c-cookie-banner__content">
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[#TEXT#]
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</div>
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</div>
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<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
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<li class="show-more-button" id="show-more">
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<span class="banner-accept-button show">[#DETAILS#]
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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</svg>
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</span>
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<span class="banner-accept-button hide">Hide details
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</svg>
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</span>
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</li>
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</div>
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</ul>
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<div class="expendable">
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<div class="tab">
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<div class="tab-headers" data-tab-active="1">
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<div class="tab-header active" tab="1">
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[#COOKIESOVERVIEW#]
|
||
</div>
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<div class="tab-header" tab="2">
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[#ABOUTCOOKIES#]
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||
</div>
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</div>
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<div class="tab-contents">
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<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
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<div class="list-categories">
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||
<div class="category category_displayed" cat="1">
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||
[#COOKIETYPE_NECESSARY#]
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||
</div>
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<div class="category" cat="2">
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||
[#COOKIETYPE_STATISTICS#]
|
||
</div>
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<div class="category" cat="3">
|
||
[#COOKIETYPE_ADVERTISING#]
|
||
</div>
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||
<div class="category" cat="4">
|
||
[#COOKIETYPE_PREFERENCE#]
|
||
</div>
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||
<div class="category" cat="5">
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[#COOKIETYPE_UNCLASSIFIED#]
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</div>
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</div>
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<div class="selector-category">
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<select id="select-category">
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<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
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<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
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<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
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<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
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<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
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</select>
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</div>
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<div class="category-contents">
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||
<div class="category-content category-content__displayed" cat-content="1">
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[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
</div>
|
||
|
||
<script>
|
||
function initGoogleAnalytics() {
|
||
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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||
|
||
ga('create', 'UA-39586040-9', 'auto');
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ga('set', 'anonymizeIp', true)
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||
ga('send', 'pageview');
|
||
}
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window.addEventListener('CookiebotOnConsentReady', () => {
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if(Cookiebot.consent.statistics) {
|
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initGoogleAnalytics();
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}
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});
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var cookieBannerSliderPos = 0;
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function showCookieBanner() {
|
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var cookiebanner = document.getElementById("cookiebanner");
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var dialogHeight = parseInt(cookiebanner.offsetHeight);
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cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
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cookieBannerSliderPos += 4;
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if (cookieBannerSliderPos < dialogHeight) {
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setTimeout(function () {
|
||
showCookieBanner();
|
||
}, 1);
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||
} else {
|
||
cookieBannerSliderPos = 0;
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cookiebanner.style.bottom = "0px";
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}
|
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}
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|
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function hideCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
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cookiebanner.style.display = "none";
|
||
}
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|
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function callbackExpand() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
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if(cookiebanner.classList.contains('expended')) {
|
||
cookiebanner.classList.remove('expended');
|
||
} else {
|
||
cookiebanner.classList.add('expended');
|
||
}
|
||
}
|
||
|
||
var previousTabNumber = 1;
|
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function callbackHeaders(e) {
|
||
const tabs = document.querySelectorAll('.tab-header');
|
||
for (i = 0; i < tabs.length; ++i) {
|
||
tabs[i].classList.remove('active');
|
||
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|
||
e.currentTarget.classList.add('active');
|
||
const tabNumber = e.currentTarget.getAttribute('tab');
|
||
const tabHeaders = document.querySelector('.tab-headers');
|
||
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
||
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
|
||
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
||
previousNode.classList.remove('tab-content__displayed');
|
||
node.classList.add('tab-content__displayed');
|
||
previousTabNumber = tabNumber;
|
||
}
|
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|
||
|
||
var previousCatNumber = 1;
|
||
function callbackCategory(e) {
|
||
const categories = document.querySelectorAll('.list-categories .category');
|
||
for (i = 0; i < categories.length; ++i) {
|
||
categories[i].classList.remove('category_displayed');
|
||
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|
||
e.currentTarget.classList.add('category_displayed');
|
||
const catNumber = e.currentTarget.getAttribute('cat');
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function callbackAllowSelected() {
|
||
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
const marketingAllowed = document.getElementById('advertising').checked;
|
||
const preferenceAllowed = document.getElementById('preference').checked;
|
||
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackAllowAll() {
|
||
Cookiebot.submitConsent();
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackChangeSelect(e) {
|
||
|
||
const catNumber = e.currentTarget.value;
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function bindEvent() {
|
||
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
||
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
|
||
|
||
const headers = document.querySelectorAll('.tab-header');
|
||
for(var i=0; i < headers.length; i++) {
|
||
headers[i].addEventListener('click', callbackHeaders);
|
||
}
|
||
const categories = document.querySelectorAll('.category');
|
||
for(var i=0; i < categories.length; i++) {
|
||
categories[i].addEventListener('click', callbackCategory);
|
||
}
|
||
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
||
}
|
||
bindEvent();
|
||
</script>
|
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|
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<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
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<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F360000161747-Troubleshoot-the-RSI-Launcher&locale=en-us">Sign in</a>
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<div class="hero-links">
|
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<h3>other ways to find help</h3>
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<div class="hero-links--container">
|
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<a href="https://robertsspaceindustries.com/playstarcitizen">
|
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<span class="logo-link"></span>
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<h5>Learn the basics!</h5>
|
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<p>how to play guide</p>
|
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</a>
|
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<a href="https://robertsspaceindustries.com/community/issue-council">
|
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<span class="logo-link"></span>
|
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<h5>Found a bug?</h5>
|
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<p>check rsi issue council</p>
|
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</a>
|
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<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
|
||
<span class="logo-spectrum"></span>
|
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<h5>Helpdesk forum</h5>
|
||
<p>spectrum community</p>
|
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</a>
|
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|
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</div>
|
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|
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<div class="article-sidebar">
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<div class="section-articles collapsible-sidebar" aria-expanded="true">
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<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
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<ul>
|
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|
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<li>
|
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<a href="/hc/en-us/articles/22531092903319-Error-3005" class="sidenav-item "> <span>Error 3005</span> </a>
|
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</li>
|
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|
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<li>
|
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<a href="/hc/en-us/articles/22514899089431-Error-2000-or-50XX" class="sidenav-item "> <span>Error 2000 or 50XX</span> </a>
|
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</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/22382918063383-RSI-Launcher-Missing-a-Game-Package-Message" class="sidenav-item "> <span>RSI Launcher - "Missing a Game Package" Message</span> </a>
|
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</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/15319103527063-Running-and-Installed-Application-Conflicts" class="sidenav-item "> <span>Running and Installed Application Conflicts</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/6138725219735-Error-Code-0x1007" class="sidenav-item "> <span>Error Code 0x1007</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360049069133-Error-Code-15011" class="sidenav-item "> <span>Error Code 15011</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000161747-Troubleshoot-the-RSI-Launcher" class="sidenav-item current-article"> <span>Troubleshoot the RSI Launcher</span> </a>
|
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</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000081507-Launcher-is-stuck-checking-for-updates" class="sidenav-item "> <span>Launcher is stuck checking for updates</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000115367-Troubleshoot-errors-with-data-p4k" class="sidenav-item "> <span>Troubleshoot errors with data.p4k</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360012273294-Error-Code-0x1002" class="sidenav-item "> <span>Error Code 0x1002</span> </a>
|
||
</li>
|
||
|
||
</ul>
|
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|
||
<a href="/hc/en-us/sections/360000502273-Launcher-Troubleshooting" class="article-sidebar-item">See more</a>
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<a href="/hc/en-us/sections/360000502273-Launcher-Troubleshooting">Launcher Troubleshooting</a>
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<article class="article">
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<header class="article-header">
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<h1 title="Troubleshoot the RSI Launcher" class="article-title">
|
||
Troubleshoot the RSI Launcher
|
||
|
||
</h1>
|
||
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<div class="article-author">
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<div class="avatar article-avatar">
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<span class="icon-agent"></span>
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<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
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</div>
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<div class="article-meta">
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Created by: <strong>Thrysurr-CIG</strong>
|
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<ul class="meta-group">
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|
||
<li class="meta-data"><time datetime="2025-02-16T17:51:30Z" title="2025-02-16T17:51:30Z" data-datetime="relative">February 16, 2025 17:51</time></li>
|
||
<li class="meta-data">Updated</li>
|
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</ul>
|
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</div>
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</div>
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</header>
|
||
|
||
<section class="article-info">
|
||
<div class="article-content">
|
||
<div class="article-body"><p>The RSI Launcher may encounter a variety of errors and issues when installing, updating, and launching the game. The issues can have underlying errors involving your system specs, network configuration, Internet Service Provider (ISP) settings, and graphic card / GPU issues. </p>
|
||
<p>Always search the <strong><a href="/hc/en-us/articles/115009643527" target="_blank" rel="noopener noreferrer">Issue Council</a></strong> when you encounter a crash or issue. We track entered and contributed reports to provide information directly to development and QA. If any launcher error is not listed here, please consider adding a report to the Issue Council to help us track such things and find a solution.</p>
|
||
<p>See the following:</p>
|
||
<ul>
|
||
<li><a href="#h_01HY9023VZ3AA78M35SF4NFXRG">Error Message - "You do not have permission to sign in."</a></li>
|
||
<li><a href="#h_01JCNH4K73MHAKVTCQFKFWMP4N">Reset the Launcher</a></li>
|
||
<li><a href="#h_01JCNMB5M7EKW9P0XJEFSV7ECG">"Star Citizen has Stopped Running Unexpectedly"</a></li>
|
||
<li><a href="#h_01HY911HQHACRR4WZQ3KQ9WHGW">Session Expired</a></li>
|
||
<li><a href="#h_485894377911517253158455">Storage drive space</a></li>
|
||
<li><a href="#h_246062515901517253153047">Login access issues</a></li>
|
||
<li><a href="#h_766851425881517253147607">Multiple Launchers running</a></li>
|
||
<li><a href="#h_01HQ3RH6D2GD8EWF9W81N8CCJV">Missing Required Windows Files</a></li>
|
||
<li><a href="#h_488299613921517256319133">Error Code 4000 - "Something went wrong when downloading the Manifest, please try again."</a></li>
|
||
<li><a href="#h_01FAJYY4RCGKJSFQX3AQWB60JK">Running and Installed Application Conflicts</a></li>
|
||
<li><a href="#h_878594508851517253142046">Common issues</a></li>
|
||
<li><a href="#h_693210056811517253132095">Connection errors</a></li>
|
||
</ul>
|
||
<p> </p>
|
||
<hr>
|
||
<p> </p>
|
||
<h2 id="h_01HY9023VZ3AA78M35SF4NFXRG">Error Message - "You do not have permission to sign in."</h2>
|
||
<p class="wysiwyg-text-align-center"><img src="/hc/article_attachments/23592906578327" alt="KB_LauncherTroubleshooting_NoPermissionForYou.png" width="384" height="65"></p>
|
||
<p>If you have encountered this error within the RSI Launcher, this means that you are not currently using the proper version of the launcher. The most common cause of this issue is using an outdated link to directly download the launcher install file, like from an old Spectrum post or a message from a friend trying to be helpful.</p>
|
||
<p>To correct this, <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000060747" target="_blank" rel="noopener noreferrer">uninstall the launcher</a> and then download the correct version from the RSI Website. The most recent version of the launcher will always be available here:</p>
|
||
<p><a href="https://robertsspaceindustries.com/download" target="_blank" rel="noopener noreferrer">Download - Roberts Space Industries</a></p>
|
||
<p> </p>
|
||
<h2 id="h_01JCNH4K73MHAKVTCQFKFWMP4N">Reset the Launcher</h2>
|
||
<p>This is a fairly easy step to accomplish, and it may fix many strange launcher issues. There are a few ways to do this:</p>
|
||
<ul>
|
||
<li>Open the RSI Launcher.</li>
|
||
<li>With the Launcher as the active window, press the following key combinations:
|
||
<ul>
|
||
<li>
|
||
<strong>Ctrl + R -</strong> This reloads the app.</li>
|
||
<li>
|
||
<strong>Ctrl + Shift + R -</strong> Restarts the launcher.</li>
|
||
<li>
|
||
<strong>Ctrl + Alt + Shift + R -</strong> This will reset the app.</li>
|
||
</ul>
|
||
</li>
|
||
</ul>
|
||
<p> </p>
|
||
<h2 id="h_01JCNMB5M7EKW9P0XJEFSV7ECG">"Star Citizen has Stopped Running Unexpectedly"</h2>
|
||
<p>This is a fairly generic error that can be caused by a lot of different things, such as out of date drivers, code issues, or even certain hardware issues. To figure out what is causing this, you will need to look at the game error log and locate the crash. Follow these steps to find your errors and codes:</p>
|
||
<ul>
|
||
<li>
|
||
<strong>Open a file browser</strong> and navigate to the following location:
|
||
<ul>
|
||
<li>(install drive):\Program Files\Roberts Space Industries\StarCitizen\LIVE</li>
|
||
<li>If you have changed where the game was installed for some reason, go to that location instead.</li>
|
||
</ul>
|
||
</li>
|
||
<li>Locate the file called <strong>game.log.</strong>
|
||
<ul>
|
||
<li>
|
||
<span class="wysiwyg-underline">This file will only contain the logs from the most recent game session</span>, so it is important to do this right away after there is a problem.</li>
|
||
<li>If you have played without a crash after receiving this message, the crash information will not be in this file.</li>
|
||
</ul>
|
||
</li>
|
||
<li>
|
||
<strong>Open the file</strong> in any text viewer such as Notepad++.</li>
|
||
<li><strong>Scroll to the bottom.</strong></li>
|
||
<li>Note the errors and codes that are listed.</li>
|
||
</ul>
|
||
<p>If you are still having trouble locating any crash messages in this log file after completing the above steps, try this instead:</p>
|
||
<ul>
|
||
<li>Under the <strong>edit menu, select Find or press Ctrl + F </strong>to open the "find" dialogue option.</li>
|
||
<li><strong>Search for crash.</strong></li>
|
||
<li>Note the errors and codes that are listed.</li>
|
||
</ul>
|
||
<table style="width: 103.286%; margin-right: auto; margin-left: auto; height: 754px;" border="1" cellspacing="5p" cellpadding="5p">
|
||
<thead>
|
||
<tr style="height: 22px;">
|
||
<th style="color: #ffffff; background-color: #0b6fa4; height: 10px; width: 16.4453%;" scope="rowGroup">LAUNCHER ERROR</th>
|
||
<th style="color: #ffffff; background-color: #0b6fa4; height: 10px; width: 39.6819%;" scope="rowGroup">GAME.LOG ERROR</th>
|
||
<th style="color: #ffffff; background-color: #0b6fa4; height: 10px; width: 43.8728%;" scope="rowGroup">EXPLANATION</th>
|
||
</tr>
|
||
</thead>
|
||
<tbody>
|
||
<tr style="height: 208px;">
|
||
<td style="width: 16.4453%; height: 208px;" data-colwidth="117">
|
||
<p data-renderer-start-pos="1150">3221225477</p>
|
||
</td>
|
||
<td style="width: 39.6819%; height: 208px;" data-colwidth="392">
|
||
<p data-renderer-start-pos="1164">EXCEPTION_ACCESS_VIOLATION</p>
|
||
<p data-renderer-start-pos="1164">(0xC0000005)</p>
|
||
</td>
|
||
<td style="width: 43.8728%; height: 208px;" data-colwidth="962">
|
||
<p data-renderer-start-pos="1206">The most common type of crash. The game tried to access memory but was not able to.</p>
|
||
<p data-renderer-start-pos="1292">Can sometimes be fixed by disabling <span data-highlighted="true" data-vc="highlighted-text"><span class="_11q7y4f7 _5pioz8co _189eyh40 _n3tdv77o _1il9nqa1 _19lc184f _d0altlke acronym-highlight" style="--_1rkb99z: none;" data-testid="acronym-highlight">XMP</span></span> in BIOS, especially on very fast memory, but this error has been observed to be caused by everything from bad memory to audio driver incompatibility to graphics card trouble.</p>
|
||
</td>
|
||
</tr>
|
||
<tr style="height: 89px;">
|
||
<td style="width: 16.4453%; height: 89px;" data-colwidth="117">
|
||
<p data-renderer-start-pos="1512">732823392</p>
|
||
</td>
|
||
<td style="width: 39.6819%; height: 89px;" data-colwidth="392">
|
||
<p data-renderer-start-pos="1525">STATUS_CRYENGINE_WATCH_DOG</p>
|
||
<p data-renderer-start-pos="1525">(0x2BADFF60)</p>
|
||
</td>
|
||
<td style="width: 43.8728%; height: 89px;" data-colwidth="962">
|
||
<p data-renderer-start-pos="1567">Engine crash. These are sometimes network related but most commonly by far they are crashes that need to be fixed by a future patch.</p>
|
||
</td>
|
||
</tr>
|
||
<tr style="height: 51px;">
|
||
<td style="width: 16.4453%; height: 51px;" data-colwidth="117">
|
||
<p data-renderer-start-pos="1740">732819469</p>
|
||
</td>
|
||
<td style="width: 39.6819%; height: 51px;" data-colwidth="392">
|
||
<p data-renderer-start-pos="1753">STATUS_CRYENGINE_FATAL_ERROR</p>
|
||
<p data-renderer-start-pos="1753">(0x2BADF00D)</p>
|
||
</td>
|
||
<td style="width: 43.8728%; height: 51px;" data-colwidth="962">
|
||
<p data-renderer-start-pos="1797">See above. These two often go hand in hand.</p>
|
||
</td>
|
||
</tr>
|
||
<tr style="height: 141px;">
|
||
<td style="width: 16.4453%; height: 141px;" data-colwidth="117">
|
||
<p data-renderer-start-pos="1846">732823393</p>
|
||
</td>
|
||
<td style="width: 39.6819%; height: 141px;" data-colwidth="392">
|
||
<p data-renderer-start-pos="1859">STATUS_CRYENGINE_OUT_OF_SYSMEM</p>
|
||
<p data-renderer-start-pos="1859">(0x2BADFF61)</p>
|
||
</td>
|
||
<td style="width: 43.8728%; height: 141px;" data-colwidth="962">
|
||
<p data-renderer-start-pos="1905">Out of System Memory. This can usually be fixed by <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000083387" target="_blank" rel="noopener noreferrer">increasing virtual memory</a>.</p>
|
||
<p data-renderer-start-pos="2041">On occasion, this can also mean the graphics card ran out of memory. The last line of the game.log would indicate it, if so.</p>
|
||
</td>
|
||
</tr>
|
||
<tr style="height: 51px;">
|
||
<td style="width: 16.4453%; height: 51px;" data-colwidth="117">
|
||
<p data-renderer-start-pos="2171">732823385</p>
|
||
</td>
|
||
<td style="width: 39.6819%; height: 51px;" data-colwidth="392">
|
||
<p data-renderer-start-pos="2184">STATUS_CRYENGINE_GPU_CRASH</p>
|
||
<p data-renderer-start-pos="2184">(0x2BADFF59)</p>
|
||
</td>
|
||
<td style="width: 43.8728%; height: 51px;" data-colwidth="962">
|
||
<p data-renderer-start-pos="2226">Graphics crash. Always double check that <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360042816254" target="_blank" rel="noopener noreferrer">graphics drivers are up to date</a>.</p>
|
||
</td>
|
||
</tr>
|
||
<tr style="height: 138px;">
|
||
<td style="width: 16.4453%; height: 138px;" data-colwidth="117">
|
||
<p data-renderer-start-pos="2305">2147483651</p>
|
||
</td>
|
||
<td style="width: 39.6819%; height: 138px;" data-colwidth="392">
|
||
<p data-renderer-start-pos="2319">EXCEPTION_BREAKPOINT</p>
|
||
<p data-renderer-start-pos="2319">(0x80000003)</p>
|
||
</td>
|
||
<td style="width: 43.8728%; height: 138px;" data-colwidth="962">
|
||
<p data-renderer-start-pos="2355">This means an error occurred which causes the program to halt, but isn’t more specific than that.</p>
|
||
<p data-renderer-start-pos="2455">There are a few troubleshooting steps available online to address this. For example, check <a href="https://www.auslogics.com/en/articles/fix-breakpoint-error-0x80000003/" target="_blank" rel="noopener noreferrer">this tech blog post</a>.</p>
|
||
</td>
|
||
</tr>
|
||
<tr style="height: 44px;">
|
||
<td style="width: 16.4453%; height: 44px;" data-colwidth="117">
|
||
<p data-renderer-start-pos="2601">3489660927</p>
|
||
</td>
|
||
<td style="width: 39.6819%; height: 44px;" data-colwidth="392">
|
||
<p data-renderer-start-pos="2615">None, translates to 0xCFFFFFFF</p>
|
||
</td>
|
||
<td style="width: 43.8728%; height: 44px;" data-colwidth="962">
|
||
<p data-renderer-start-pos="2649">Generally means the program was closed while frozen.</p>
|
||
</td>
|
||
</tr>
|
||
<tr style="height: 22px;">
|
||
<td style="width: 16.4453%; height: 22px;" data-colwidth="117">
|
||
<p data-renderer-start-pos="2707">206 or 207</p>
|
||
</td>
|
||
<td style="width: 39.6819%; height: 22px;" data-colwidth="392">
|
||
<p data-renderer-start-pos="2721">None</p>
|
||
</td>
|
||
<td style="width: 43.8728%; height: 22px;" data-colwidth="962">
|
||
<p data-renderer-start-pos="2729">Typically associated with <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/4412276152343" target="_blank" rel="noopener noreferrer">Easy Anti Cheat</a>.</p>
|
||
</td>
|
||
</tr>
|
||
</tbody>
|
||
</table>
|
||
<p> </p>
|
||
<p>Is the error code in your game logs not listed above? Try converting it to hexadecimal using a converter tool, such as <a href="https://www.rapidtables.com/convert/number/decimal-to-hex.html" target="_blank" rel="noopener noreferrer">this one</a>. Once you have the hexadecimal code, search for "0x<hexadecimalcode>" in any search engine to see if anything pops up.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HY911HQHACRR4WZQ3KQ9WHGW">Session Expired</h2>
|
||
<p>A more permanent fix for this error message is currently being tested. Generally this is caused by network issues or sometimes VPN settings interfering with the launcher. Consider also checking any programs that are monitoring and protecting your online connection, like anti-virus/anti-malware programs or things like NordVPN's Web Protect feature and either temporarily disable them or whitelist the launcher and game in the appropriate place in the program.</p>
|
||
<p>Consider also contributing to the information we have on this issue on the Launcher section of the <a href="https://issue-council.robertsspaceindustries.com/projects/LAUNCHER" target="_blank" rel="noopener noreferrer">Issue Council</a>.</p>
|
||
<p> </p>
|
||
<h2 id="h_485894377911517253158455">Storage drive space</h2>
|
||
<p>Currently, the RSI Launcher does not verify the amount of available and required file storage space against the drive you select. Make sure to check the available space on your current drive before installing. </p>
|
||
<p>We recommend:</p>
|
||
<ul>
|
||
<li>At least 100 GB of space for the RSI Launcher and Star Citizen</li>
|
||
<li>A solid state drive (SSD) is required to play.</li>
|
||
<li>Drive should be NTFS formatted</li>
|
||
</ul>
|
||
<p>If you do not have enough space, the install may not complete. If you are tight on space, you may encounter issues when performing Star Citizen updates or file verification.</p>
|
||
<p> </p>
|
||
<h2 id="h_246062515901517253153047">Login access issues</h2>
|
||
<p>It's possible your USER content needs to be rebuilt. </p>
|
||
<ol>
|
||
<li>Open a file explorer. </li>
|
||
<li>Locate the folder: (install drive)\Program Files\Roberts Space Industries\StarCitizen\LIVE </li>
|
||
<li>Delete the USER folder. </li>
|
||
<li>Fully shutdown your computer. This fully clears any remaining Windows memory cache with incorrect or corrupt information.</li>
|
||
<li>Boot up. Open the Launcher and try logging in again with your Login ID and password! </li>
|
||
</ol>
|
||
<p><strong>Helpful note:</strong> The logindata.json file generates and deletes when the RSI Launcher is open. This also helps to keep login information updated. Just in case, fully close the Launcher and make sure the file is definitely removed from (install drive)\Program Files\Roberts Space Industries\StarCitizen\LIVE.</p>
|
||
<p> </p>
|
||
<h2 id="h_766851425881517253147607">Multiple Launchers running</h2>
|
||
<p>It's possible you may have multiple Launchers open. By default, the RSI Launcher only minimizes to the system tray when you click X to close. You may want to check and close any additional Launchers.</p>
|
||
<p>Click the System Tray near the date and time on the Windows task bar. You may see multiple RSI icons for each open launcher. Right click on an icon and select Quit to close extras. Or you can open the Windows Task Manager to find and close extra Launchers.</p>
|
||
<p><img src="/hc/article_attachments/15635629578263" alt="systemtray.png"></p>
|
||
<p>To close the Launcher when clicking X:</p>
|
||
<ol>
|
||
<li>Open and login to your Launcher.</li>
|
||
<li>Click the <strong>RSI Icon</strong> in the upper left.</li>
|
||
<li>Select <strong>Settings</strong> from the menu that appears.</li>
|
||
<li>Ensure the <strong>Enable close-to-quit</strong> option is turned on.</li>
|
||
</ol>
|
||
<p> </p>
|
||
<h2 id="h_01HQ3RH6D2GD8EWF9W81N8CCJV">Missing Required Windows Files</h2>
|
||
<p>If you bought a new computer, manually handle and adjust your operating system updates, or reformatted your drive with Windows, you should verify you have the following files and settings configured before installing the <a href="/hc/en-us/articles/115013373508" target="_blank" rel="noopener noreferrer">RSI Launcher and Star Citizen</a>.</p>
|
||
<ul class="ul-level-0">
|
||
<li>For Windows version N or KN, make sure you have the latest <strong><a href="https://support.microsoft.com/en-us/help/4516397/media-feature-pack-for-windows-10-n-november-2019" target="_blank" rel="noopener noreferrer">Media Pack for Windows</a></strong>. If you have Windows home or pro in the US, you do not need this pack.</li>
|
||
<li>Microsoft .NET Framework <strong><a href="https://www.microsoft.com/en-us/download/details.aspx?id=21" target="_blank" rel="noopener noreferrer">3.5</a></strong> and <strong><a href="https://www.microsoft.com/en-us/download/details.aspx?id=42642" target="_blank" rel="noopener noreferrer">4.5.2</a></strong>
|
||
</li>
|
||
<li>Make sure all of your Windows updates have fully installed.</li>
|
||
</ul>
|
||
<p> </p>
|
||
<h2 id="h_488299613921517256319133">Error Code 4000 - "Something went wrong when downloading the Manifest, please try again."</h2>
|
||
<p>If you receive an error of "Cannot retrieve Update Manifest" or error code 4000, you may have an access issue. </p>
|
||
<p> </p>
|
||
<p><strong>Check Ports:</strong></p>
|
||
<p>Ensure TCP 8000 - 8020 UDP 64090 - 64110 ports are permitted out/opened in your firewall/router. </p>
|
||
<ul>
|
||
<li>
|
||
<strong><a class="external-link" href="https://www.computerhope.com/issues/ch001201.htm" target="_blank" rel="noopener noreferrer">This article</a></strong> can help for adding ports to a router. </li>
|
||
<li>You may need to contact your Internet Service Provider (ISP) to also have them update and check your ports for your account. Some players were able to get this solved with their help.</li>
|
||
</ul>
|
||
<p><strong>Whitelist .exes:</strong></p>
|
||
<ul>
|
||
<li>Ensure our files are whitelisted in your firewall and anti-virus software: RSI Launcher.exe and StarCitizen.exe.
|
||
<ul>
|
||
<li><a href="http://www.thewindowsclub.com/whitelist-program-windows-10" target="_blank" rel="noopener noreferrer">Whitelist in Windows 10/11</a></li>
|
||
</ul>
|
||
</li>
|
||
<li>Some players have had to change their anti-virus software. We've seen issues with Avast, Panda, and a few others. </li>
|
||
</ul>
|
||
<p><strong>Fully delete and install:</strong></p>
|
||
<p>You may need to perform a complete <a href="/hc/en-us/articles/360000060747" target="_blank" rel="noopener noreferrer">deletion</a> and <a href="/hc/en-us/articles/115013373508" target="_blank" rel="noopener noreferrer">reinstall</a>. Make sure to follow those instructions. Completely shutdown your computer to fully clear any lingering Windows 10 memory cache.</p>
|
||
<p> </p>
|
||
<h2 id="h_01FAJYY4RCGKJSFQX3AQWB60JK">Running and Installed Application Conflicts</h2>
|
||
<p>There are cases where certain specific programs may conflict with the RSI Launcher and prevent it from running properly. It is difficult to form a list, but if you are running into constant issues with consistently launching the game, considering turning off other running programs and applications and trying again. </p>
|
||
<p>Though rare, simply having certain applications installed may also cause troubles, which is much harder to identify.</p>
|
||
<p>A recent conflict our Tech Support Agents have identified is with <strong>Sonic Studio 3 / Sonic Studio Virtual Mixer </strong>which will need to be fully uninstalled for the RSI Launcher to properly function. The RSI Launcher error file <strong>log.log</strong> will show this line if this is causing the launcher to fail:</p>
|
||
<pre style="box-sizing: border-box; font-family: 'Segoe UI', system-ui, 'Apple Color Emoji', 'Segoe UI Emoji', sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><span>"error"</span><span>:</span><span>"Star Citizen process exited abnormally (code: 3221225477)</span></pre>
|
||
<p> </p>
|
||
<h2 id="h_878594508851517253142046">Common issues</h2>
|
||
<ul>
|
||
<li><a href="/hc/en-us/articles/360000081507" target="_blank" rel="noopener noreferrer">Launcher is stuck checking for updates</a></li>
|
||
<li><a href="/hc/en-us/articles/360000115367" target="_blank" rel="noopener noreferrer">Troubleshoot errors with data.p4k</a></li>
|
||
<li><a href="https://support.robertsspaceindustries.com/hc/en-us/articles/22531092903319" target="_blank" rel="noopener noreferrer">Error 3001</a></li>
|
||
<li><a href="https://support.robertsspaceindustries.com/hc/en-us/articles/22514899089431" target="_blank" rel="noopener noreferrer">Error 2000</a></li>
|
||
</ul>
|
||
<h2 id="h_693210056811517253132095">Connection errors</h2>
|
||
<p>You may receive one of the following connection errors when trying to launch the game. </p>
|
||
<ul>
|
||
<li><a href="/hc/en-us/articles/360000060587">Error 10002</a></li>
|
||
<li><a href="/hc/en-us/articles/360000084687" target="_blank" rel="noopener noreferrer">Error 30007</a></li>
|
||
<li><a href="/hc/en-us/articles/360000065428" target="_blank" rel="noopener noreferrer">Error 15006</a></li>
|
||
<li><a href="/hc/en-us/articles/115013218307">Disconnection errors</a></li>
|
||
</ul></div>
|
||
|
||
<div class="article-attachments">
|
||
<ul class="attachments">
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
|
||
<section class="article-relatives">
|
||
|
||
<section class="related-articles">
|
||
|
||
<h3 class="related-articles-title">Related articles</h3>
|
||
|
||
<ul>
|
||
|
||
<li>
|
||
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|
||
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||
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||
<li>
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||
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|
||
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|
||
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<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBcJYsp6EDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCNOHrtFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE4MTE5NTY3NDc3MDE1LVdpbmRvd3MtMTEtSW5zdGFsbGF0aW9uLVRyb3VibGVzaG9vdGluZwY7CFQ6CXJhbmtpCA%3D%3D--1e91168714c6385220f75d580ec2844909e4cb89" rel="nofollow">Windows 11 - Installation Troubleshooting</a>
|
||
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||
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||
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||
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBcYJ1ADBDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCNOHrtFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzQ0MTIyNzYxNTIzNDMtRWFzeS1BbnRpLUNoZWF0LVRyb3VibGVzaG9vdGluZwY7CFQ6CXJhbmtpCQ%3D%3D--147f87e5629d77f5e9a74718127313c9b851b3c1" rel="nofollow">Easy Anti-Cheat - Troubleshooting</a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCGNOrdFTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCNOHrtFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzM2MDAwMDA4MTUwNy1MYXVuY2hlci1pcy1zdHVjay1jaGVja2luZy1mb3ItdXBkYXRlcwY7CFQ6CXJhbmtpCg%3D%3D--9ff7c5a15e54fef8596043e78764514bc9c2a039" rel="nofollow">Launcher is stuck checking for updates</a>
|
||
</li>
|
||
|
||
</ul>
|
||
</section>
|
||
|
||
|
||
</section>
|
||
|
||
|
||
</article>
|
||
|
||
|
||
|
||
</div>
|
||
</div>
|
||
|
||
</main>
|
||
|
||
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|
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<div class="footer-inner">
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<div class="footer-logo">
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<img class="footer-logo__img footer-logo__img--rsi" src="/hc/theming_assets/01HZPM4QSJRDFYJ7AKA6R9VX4J" alt="Logo">
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<img class="footer-logo__img footer-logo__img--cig" src="/hc/theming_assets/01HZPM4S41CAMQF2XN2MZPDEWX" alt="Logo">
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|
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|
||
<p>
|
||
©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
|
||
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<script type="text/javascript">
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/*
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Greetings sourcecode lurker!
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This is for internal Zendesk and legacy usage,
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we don't support or guarantee any of these values
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so please don't build stuff on top of them.
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