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<a href="/hc/en-us/sections/360000502253-Graphic-Updates-and-Issues">Graphic Updates and Issues</a>
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<h1 title="&quot;DXGI device blocked&quot; or &quot;your graphics card has blocked StarCitizen.exe&quot;" class="article-title">
&quot;DXGI device blocked&quot; or &quot;your graphics card has blocked StarCitizen.exe&quot;
</h1>
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Created by: <strong>Thrysurr-CIG</strong>
<ul class="meta-group">
<li class="meta-data"><time datetime="2018-09-04T16:01:16Z" title="2018-09-04T16:01:16Z" data-datetime="relative">September 04, 2018 16:01</time></li>
<li class="meta-data">Updated</li>
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<div class="article-body"><p>You may receive the following messages when launching the game through the Launcher:</p>
<ul>
<li>DXGI device blocked</li>
<li>Your graphics card has blocked StarCitizen.exe</li>
</ul>
<p><strong>The first thing you should do when encountering graphics issues is to update your GPU (video card) drivers.</strong></p>
<p>Some players may solve this issue by adding a Profile for StarCitizen.exe to the NVIDIA Control Panel:</p>
<ol class="ol-level-0">
<li>Open the NVIDIA Control Panel. You can right-click your desktop to open, or use a File Manager and navigate to C:\Program Files\NVIDIA Corporation\Control Panel Client\, then run nvcplui.exe.</li>
<li>Click <strong>Manage 3D Settings</strong>.<strong><br /><img src="/hc/article_attachments/360000119787/nvidia-cp-1.png" alt="nvidia-cp-1.png" /><br /></strong></li>
<li>Click the <strong>Program Settings</strong> tab to add a profile for Star Citizen.</li>
<li>Click the <strong>Add </strong>next to the drop-down list.<br /><img src="/hc/article_attachments/360000119827/nvidia-cp-2.png" alt="nvidia-cp-2.png" /></li>
<li>Click <strong>Browse</strong>.</li>
<li>Navigate to (install drive)Program Files\Roberts Space Industries\StarCitizen\Live\Bin64.</li>
<li>Select StarCitizen.exe and click <strong>Open</strong>. This adds a profile for Star Citizen.<br /><img src="/hc/article_attachments/360000119987/nvidia-cp-3.png" alt="nvidia-cp-3.png" /><br />You can select any features you want to modify for Star Citizen from <strong>2. Specify the settings for this program</strong>. Optional, click the Setting field and make selections. If you make changes, click <strong>Apply</strong>.</li>
<li>If you have made changes to your default settings, the <strong>Restore</strong> is active. Click <strong>Restore </strong>and <strong>Apply</strong> if needed to reset all feature settings to the defaults.</li>
</ol>
<p> </p></div>
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