897 lines
37 KiB
HTML
897 lines
37 KiB
HTML
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<head>
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<meta charset="utf-8" />
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<title>Launcher is stuck checking for updates – Roberts Space Industries Knowledge Base</title>
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<meta name="csrf-token" content="">
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<meta name="description" content="If your Launcher is stuck checking for updates, and never fully downloads a manifest and installs, you may need to clear the cache and..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
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<meta property="og:title" content="Launcher is stuck checking for updates" />
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<meta property="og:description" content="If your Launcher is stuck checking for updates, and never fully downloads a manifest and installs, you may need to clear the cache and make a few other changes.
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Clear the Launcher cache
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The Launc..." />
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360000081507-Launcher-is-stuck-checking-for-updates" />
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000081507-Launcher-is-stuck-checking-for-updates">
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000081507-Launcher-is-stuck-checking-for-updates">
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000081507-Launcher-is-stuck-checking-for-updates">
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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</head>
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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<section class="c-cookie-banner banner">
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<header class="c-cookie-banner__header top">
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<h2>[#TITLE#]</h2>
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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<li class="banner-accept-button" id="allow-selected">
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Allow selection
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</li>
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<li class="or">or</li>
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<li class="banner-accept-button" id="allow-all">
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[#ACCEPT#]
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<div class="c-cookie-banner__content-wrapper banner-text">
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<div class="c-cookie-banner__content">
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[#TEXT#]
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<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
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<li>
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<li>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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</div>
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
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<li class="show-more-button" id="show-more">
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<span class="banner-accept-button show">[#DETAILS#]
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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</svg>
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</span>
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<span class="banner-accept-button hide">Hide details
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</ul>
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<div class="expendable">
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<div class="tab">
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<div class="tab-headers" data-tab-active="1">
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<div class="tab-header active" tab="1">
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[#COOKIESOVERVIEW#]
|
||
</div>
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<div class="tab-header" tab="2">
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[#ABOUTCOOKIES#]
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</div>
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</div>
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<div class="tab-contents">
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<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
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<div class="list-categories">
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<div class="category category_displayed" cat="1">
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[#COOKIETYPE_NECESSARY#]
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</div>
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<div class="category" cat="2">
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[#COOKIETYPE_STATISTICS#]
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||
</div>
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<div class="category" cat="3">
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[#COOKIETYPE_ADVERTISING#]
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||
</div>
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<div class="category" cat="4">
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[#COOKIETYPE_PREFERENCE#]
|
||
</div>
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<div class="category" cat="5">
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[#COOKIETYPE_UNCLASSIFIED#]
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</div>
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</div>
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<div class="selector-category">
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<select id="select-category">
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<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
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<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
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<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
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<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
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<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
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</select>
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</div>
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<div class="category-contents">
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<div class="category-content category-content__displayed" cat-content="1">
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[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
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</div>
|
||
</section>
|
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</div>
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<script>
|
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function initGoogleAnalytics() {
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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ga('create', 'UA-39586040-9', 'auto');
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ga('set', 'anonymizeIp', true)
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ga('send', 'pageview');
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}
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window.addEventListener('CookiebotOnConsentReady', () => {
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if(Cookiebot.consent.statistics) {
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initGoogleAnalytics();
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}
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});
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var cookieBannerSliderPos = 0;
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function showCookieBanner() {
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var cookiebanner = document.getElementById("cookiebanner");
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var dialogHeight = parseInt(cookiebanner.offsetHeight);
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if (cookieBannerSliderPos < dialogHeight) {
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function hideCookieBanner() {
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var cookiebanner = document.getElementById("cookiebanner");
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cookiebanner.style.display = "none";
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}
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function callbackExpand() {
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var cookiebanner = document.getElementById("cookiebanner");
|
||
if(cookiebanner.classList.contains('expended')) {
|
||
cookiebanner.classList.remove('expended');
|
||
} else {
|
||
cookiebanner.classList.add('expended');
|
||
}
|
||
}
|
||
|
||
var previousTabNumber = 1;
|
||
function callbackHeaders(e) {
|
||
const tabs = document.querySelectorAll('.tab-header');
|
||
for (i = 0; i < tabs.length; ++i) {
|
||
tabs[i].classList.remove('active');
|
||
}
|
||
e.currentTarget.classList.add('active');
|
||
const tabNumber = e.currentTarget.getAttribute('tab');
|
||
const tabHeaders = document.querySelector('.tab-headers');
|
||
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
||
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
|
||
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
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previousNode.classList.remove('tab-content__displayed');
|
||
node.classList.add('tab-content__displayed');
|
||
previousTabNumber = tabNumber;
|
||
}
|
||
|
||
|
||
var previousCatNumber = 1;
|
||
function callbackCategory(e) {
|
||
const categories = document.querySelectorAll('.list-categories .category');
|
||
for (i = 0; i < categories.length; ++i) {
|
||
categories[i].classList.remove('category_displayed');
|
||
}
|
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e.currentTarget.classList.add('category_displayed');
|
||
const catNumber = e.currentTarget.getAttribute('cat');
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function callbackAllowSelected() {
|
||
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
const marketingAllowed = document.getElementById('advertising').checked;
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const preferenceAllowed = document.getElementById('preference').checked;
|
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Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
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hideCookieBanner()
|
||
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||
|
||
function callbackAllowAll() {
|
||
Cookiebot.submitConsent();
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||
hideCookieBanner()
|
||
}
|
||
|
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function callbackChangeSelect(e) {
|
||
|
||
const catNumber = e.currentTarget.value;
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
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previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function bindEvent() {
|
||
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
||
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
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|
||
const headers = document.querySelectorAll('.tab-header');
|
||
for(var i=0; i < headers.length; i++) {
|
||
headers[i].addEventListener('click', callbackHeaders);
|
||
}
|
||
const categories = document.querySelectorAll('.category');
|
||
for(var i=0; i < categories.length; i++) {
|
||
categories[i].addEventListener('click', callbackCategory);
|
||
}
|
||
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
||
}
|
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bindEvent();
|
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<a href="/hc/en-us/articles/22531092903319-Error-3005" class="sidenav-item "> <span>Error 3005</span> </a>
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<li>
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<a href="/hc/en-us/articles/22382918063383-RSI-Launcher-Missing-a-Game-Package-Message" class="sidenav-item "> <span>RSI Launcher - "Missing a Game Package" Message</span> </a>
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<a href="/hc/en-us/articles/15319103527063-Running-and-Installed-Application-Conflicts" class="sidenav-item "> <span>Running and Installed Application Conflicts</span> </a>
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<a href="/hc/en-us/articles/6138725219735-Error-Code-0x1007" class="sidenav-item "> <span>Error Code 0x1007</span> </a>
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<li>
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<a href="/hc/en-us/articles/360049069133-Error-Code-15011" class="sidenav-item "> <span>Error Code 15011</span> </a>
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</li>
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<li>
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||
<a href="/hc/en-us/articles/360000161747-Troubleshoot-the-RSI-Launcher" class="sidenav-item "> <span>Troubleshoot the RSI Launcher</span> </a>
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</li>
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<li>
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<a href="/hc/en-us/articles/360000081507-Launcher-is-stuck-checking-for-updates" class="sidenav-item current-article"> <span>Launcher is stuck checking for updates</span> </a>
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</li>
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<li>
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<a href="/hc/en-us/articles/360000115367-Troubleshoot-errors-with-data-p4k" class="sidenav-item "> <span>Troubleshoot errors with data.p4k</span> </a>
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</li>
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<li>
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<a href="/hc/en-us/articles/360012273294-Error-Code-0x1002" class="sidenav-item "> <span>Error Code 0x1002</span> </a>
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</li>
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</ul>
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<a href="/hc/en-us/sections/360000502273-Launcher-Troubleshooting" class="article-sidebar-item">See more</a>
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<article class="article">
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<h1 title="Launcher is stuck checking for updates" class="article-title">
|
||
Launcher is stuck checking for updates
|
||
|
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</h1>
|
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<div class="article-author">
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<div class="avatar article-avatar">
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<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
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</div>
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<div class="article-meta">
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Created by: <strong>Thrysurr-CIG</strong>
|
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<ul class="meta-group">
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|
||
<li class="meta-data"><time datetime="2024-04-11T18:17:12Z" title="2024-04-11T18:17:12Z" data-datetime="relative">April 11, 2024 18:17</time></li>
|
||
<li class="meta-data">Updated</li>
|
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</ul>
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</div>
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</div>
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</header>
|
||
|
||
<section class="article-info">
|
||
<div class="article-content">
|
||
<div class="article-body"><p>If your Launcher is stuck checking for updates, and never fully downloads a manifest and installs, you may need to clear the cache and make a few other changes.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HTFXWN2Q1NCZ7P54DF9WTQTD">Clear the Launcher cache</h2>
|
||
<p>The Launcher has two cache folders to help open and load faster. When you have stuck issues like this, you may need to clear the cache to get you back in business.</p>
|
||
<ol>
|
||
<li>Right click the Windows button and select Run.</li>
|
||
<li>Enter and run: %appdata%\rsilauncher\logs A folder view opens.</li>
|
||
<li>Select and delete the Cache and GPUCache folders. <br /><img src="/hc/article_attachments/360000120868" alt="launcher-clear-cache.png" /></li>
|
||
<li>Clear the trash.</li>
|
||
</ol>
|
||
<p>Try running the Launcher to see if it clears and continues through to fully download the manifest, check your files, and finish installing.</p>
|
||
<p>You may also want to make sure the drive you are installing to has enough space. The Launcher is not fully checking available disk space at this time.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HTFXWN2QYDWRBZGVHQSEKR1T">Multiple Launchers running</h2>
|
||
<p>It's possible you may have multiple Launchers open. By default, the RSI Launcher only minimizes to the system tray when you click X to close. You may want to check and close any additional Launchers.</p>
|
||
<p>Click the System Tray near the date and time on the Windows task bar. You may see multiple RSI icons for each open launcher. Right click on an icon and select Quit to close extras. Or you can open the Windows Task Manager to find and close extra Launchers.</p>
|
||
<p><img src="/hc/article_attachments/360000120888" alt="systemtray.png" /></p>
|
||
<p>To close the Launcher when clicking X:</p>
|
||
<ol>
|
||
<li>Open and login to your Launcher.</li>
|
||
<li>Click <strong>Settings</strong>.</li>
|
||
<li>Scroll down to the option <strong>Quit launcher when window is closed.</strong></li>
|
||
<li>Click the box to enable. </li>
|
||
</ol>
|
||
<p> </p>
|
||
<h2 id="h_01HTFXWN2Q7BQHB12RAQC2EN7B">Modify settings for throttled or slower networks</h2>
|
||
<p>You may need to change the download speed, the network may be getting interrupted:</p>
|
||
<ol>
|
||
<li>Open and login to your Launcher.</li>
|
||
<li>Click <strong>Settings</strong>. </li>
|
||
<li>To reduce the number of connections, click the drop -down for <strong>Concurrent downloads</strong>. Choose a lower amount, like 15 or 10 to start.</li>
|
||
<li>To reduce the amount of data transferred per connection, click the drop-down for <strong>Download speed limit </strong>and choose a lower amount. We recommend midrange or lower MB/s. The lowest KB/s may not show significant improvement.</li>
|
||
<li>Setting the options saves changes. </li>
|
||
</ol>
|
||
<p><img src="/hc/article_attachments/22739731616535" alt="KB_RSILauncher-DownloadOptions.png" /></p>
|
||
<p> </p>
|
||
<h2 id="h_01HTFXWN2QGYBGYM8CVMS09VZX">Send in logs in a ticket</h2>
|
||
<p>If you continue to have issues, you may need to enter a ticket. Attach the following logs for faster help. </p>
|
||
<ol>
|
||
<li>Right click on the <strong>Windows icon</strong> and select Run.</li>
|
||
<li>Enter and <strong>run</strong> %appdata%\rsilauncher</li>
|
||
<li>A folder view opens. Attach <strong>log.log</strong> to your ticket/email reply.</li>
|
||
<li><strong>Navigate</strong> to the following location: (install drive):\Program Files\Roberts Space Industries\StarCitizen\LIVE</li>
|
||
<li>Locate your "Game.log" file and <strong>attach</strong> it to your ticket/email reply.</li>
|
||
</ol></div>
|
||
|
||
<div class="article-attachments">
|
||
<ul class="attachments">
|
||
|
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</ul>
|
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</div>
|
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</div>
|
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</section>
|
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<section class="article-relatives">
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<section class="related-articles">
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<h3 class="related-articles-title">Related articles</h3>
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</section>
|
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|
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|
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</section>
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</article>
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