899 lines
38 KiB
HTML
899 lines
38 KiB
HTML
<!DOCTYPE html>
|
||
<html dir="ltr" lang="en-US">
|
||
<head>
|
||
<meta charset="utf-8" />
|
||
<!-- v25864 -->
|
||
|
||
|
||
<title>Error 3005 – Roberts Space Industries Knowledge Base</title>
|
||
|
||
<meta name="csrf-param" content="authenticity_token">
|
||
<meta name="csrf-token" content="">
|
||
|
||
<meta name="description" content="This error means that some of the installed game files are corrupted or there was a network issue while downloading the game. To fix..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
|
||
<meta property="og:type" content="website" />
|
||
<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
|
||
<meta property="og:title" content="Error 3005" />
|
||
<meta property="og:description" content="This error means that some of the installed game files are corrupted or there was a network issue while downloading the game. To fix this, follow the troubleshooting steps listed below.
|
||
|
||
Verify Ga..." />
|
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/22531092903319-Error-3005" />
|
||
<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/22531092903319-Error-3005">
|
||
<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/22531092903319-Error-3005">
|
||
<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/22531092903319-Error-3005">
|
||
|
||
<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
|
||
<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
|
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
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<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
|
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<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
|
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|
||
<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
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<script>
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(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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ga('create', 'UA-39586040-9', 'auto');
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ga('send', 'pageview');
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</script>
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<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
|
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<script>
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window.dataLayer = window.dataLayer || [];
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function gtag(){dataLayer.push(arguments);}
|
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gtag('js', new Date());
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gtag('config', 'G-V6MWYXRQNP');
|
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</script>
|
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|
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|
||
<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
|
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<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
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<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
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<style>
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#cookiebanner {
|
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box-sizing: border-box;
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background-color:rgb(36,36,39);
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opacity: 0.9; width:100%;
|
||
position: fixed;
|
||
z-index: 2147483645;
|
||
bottom:-800px
|
||
}
|
||
|
||
/* Quick Fix */
|
||
.c-cookie-banner__content a {
|
||
color: inherit;
|
||
text-decoration: underline;
|
||
}
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.c-cookie-banner__content a:hover,
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.c-cookie-banner__content a:focus {
|
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text-decoration: underline;
|
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}
|
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.c-cookie-banner-selectors {
|
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display: flex;
|
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align-items: center;
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justify-content: flex-start;
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padding: 0;
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flex-wrap: wrap;
|
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}
|
||
|
||
.c-cookie-banner-icon {
|
||
display: none;
|
||
}
|
||
</style>
|
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|
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<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
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|
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<script>
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var cfaRules = [{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"authenticator_issue",
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"select":[
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360004791554,
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360004738833,
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360004791074,
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360004791594,
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360004790894,
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"hacked_accounts",
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"select":[
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360004790894,
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360004791074,
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"recover_account",
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"select":[
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360004790894,
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360004791074,
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],
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"formId":360000074074,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"gifted_reclaimed_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"missing_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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360004739373
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]
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{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"refund",
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"select":[
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360004791614
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"formId":360000070313,
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"requireds":[
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"track_package",
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"formId":360000070313,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"wrong_or_damaged_merchandise",
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"select":[
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360004791614,
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],
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"formId":360000070313,
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_black_screen",
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"field":360004793634,
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"value":"tech_support_installation_issue",
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"formId":360000070293,
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_launcher_or_game",
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"formId":360000070293,
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_other",
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],
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"formId":360000070293,
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]
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},{
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"fieldType":"tagger",
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"field":360004797474,
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"value":"reward_or_discount_coupon_missing",
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"select":[
|
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|
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],
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"formId":360000074234,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004797474,
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"value":"subscription_payment",
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"select":[
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],
|
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"formId":360000074234,
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"requireds":[
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|
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]
|
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},{
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||
"fieldType":"tagger",
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"field":360004797794,
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"value":"invite_a_developer",
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"select":[
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360004758253,
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||
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"formId":360000074254,
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"requireds":[
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360004758253,
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||
360004745213
|
||
]
|
||
}];</script>
|
||
<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
|
||
</head>
|
||
<body class="">
|
||
|
||
|
||
|
||
|
||
<div id="cookiebanner" class="cig-cookie-banner">
|
||
<section class="c-cookie-banner banner">
|
||
<header class="c-cookie-banner__header top">
|
||
<h2>[#TITLE#]</h2>
|
||
|
||
<ul class="c-cookie-banner__buttons banner-accept-buttons">
|
||
<li class="banner-accept-button" id="allow-selected">
|
||
Allow selection
|
||
</li>
|
||
<li class="or">or</li>
|
||
<li class="banner-accept-button" id="allow-all">
|
||
[#ACCEPT#]
|
||
</li>
|
||
</ul>
|
||
</header>
|
||
|
||
<div class="c-cookie-banner__content-wrapper banner-text">
|
||
<div class="c-cookie-banner__content">
|
||
[#TEXT#]
|
||
</div>
|
||
</div>
|
||
|
||
<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
|
||
<li class="show-more-button" id="show-more">
|
||
<span class="banner-accept-button show">[#DETAILS#]
|
||
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
||
</svg>
|
||
</span>
|
||
<span class="banner-accept-button hide">Hide details
|
||
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
||
</svg>
|
||
</span>
|
||
</li>
|
||
</div>
|
||
</ul>
|
||
|
||
<div class="expendable">
|
||
<div class="tab">
|
||
<div class="tab-headers" data-tab-active="1">
|
||
<div class="tab-header active" tab="1">
|
||
[#COOKIESOVERVIEW#]
|
||
</div>
|
||
<div class="tab-header" tab="2">
|
||
[#ABOUTCOOKIES#]
|
||
</div>
|
||
</div>
|
||
<div class="tab-contents">
|
||
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
|
||
<div class="list-categories">
|
||
<div class="category category_displayed" cat="1">
|
||
[#COOKIETYPE_NECESSARY#]
|
||
</div>
|
||
<div class="category" cat="2">
|
||
[#COOKIETYPE_STATISTICS#]
|
||
</div>
|
||
<div class="category" cat="3">
|
||
[#COOKIETYPE_ADVERTISING#]
|
||
</div>
|
||
<div class="category" cat="4">
|
||
[#COOKIETYPE_PREFERENCE#]
|
||
</div>
|
||
<div class="category" cat="5">
|
||
[#COOKIETYPE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
<div class="selector-category">
|
||
<select id="select-category">
|
||
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
|
||
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
||
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
||
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
|
||
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
|
||
</select>
|
||
</div>
|
||
<div class="category-contents">
|
||
<div class="category-content category-content__displayed" cat-content="1">
|
||
[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
</div>
|
||
|
||
<script>
|
||
function initGoogleAnalytics() {
|
||
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
|
||
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
|
||
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
||
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
||
|
||
ga('create', 'UA-39586040-9', 'auto');
|
||
ga('set', 'anonymizeIp', true)
|
||
ga('send', 'pageview');
|
||
}
|
||
|
||
window.addEventListener('CookiebotOnConsentReady', () => {
|
||
if(Cookiebot.consent.statistics) {
|
||
initGoogleAnalytics();
|
||
}
|
||
});
|
||
|
||
var cookieBannerSliderPos = 0;
|
||
|
||
function showCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
var dialogHeight = parseInt(cookiebanner.offsetHeight);
|
||
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
|
||
cookieBannerSliderPos += 4;
|
||
if (cookieBannerSliderPos < dialogHeight) {
|
||
setTimeout(function () {
|
||
showCookieBanner();
|
||
}, 1);
|
||
} else {
|
||
cookieBannerSliderPos = 0;
|
||
cookiebanner.style.bottom = "0px";
|
||
}
|
||
}
|
||
|
||
function hideCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
cookiebanner.style.display = "none";
|
||
}
|
||
|
||
function callbackExpand() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
if(cookiebanner.classList.contains('expended')) {
|
||
cookiebanner.classList.remove('expended');
|
||
} else {
|
||
cookiebanner.classList.add('expended');
|
||
}
|
||
}
|
||
|
||
var previousTabNumber = 1;
|
||
function callbackHeaders(e) {
|
||
const tabs = document.querySelectorAll('.tab-header');
|
||
for (i = 0; i < tabs.length; ++i) {
|
||
tabs[i].classList.remove('active');
|
||
}
|
||
e.currentTarget.classList.add('active');
|
||
const tabNumber = e.currentTarget.getAttribute('tab');
|
||
const tabHeaders = document.querySelector('.tab-headers');
|
||
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
||
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
|
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const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
||
previousNode.classList.remove('tab-content__displayed');
|
||
node.classList.add('tab-content__displayed');
|
||
previousTabNumber = tabNumber;
|
||
}
|
||
|
||
|
||
var previousCatNumber = 1;
|
||
function callbackCategory(e) {
|
||
const categories = document.querySelectorAll('.list-categories .category');
|
||
for (i = 0; i < categories.length; ++i) {
|
||
categories[i].classList.remove('category_displayed');
|
||
}
|
||
e.currentTarget.classList.add('category_displayed');
|
||
const catNumber = e.currentTarget.getAttribute('cat');
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function callbackAllowSelected() {
|
||
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
const marketingAllowed = document.getElementById('advertising').checked;
|
||
const preferenceAllowed = document.getElementById('preference').checked;
|
||
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
|
||
hideCookieBanner()
|
||
}
|
||
|
||
function callbackAllowAll() {
|
||
Cookiebot.submitConsent();
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||
hideCookieBanner()
|
||
}
|
||
|
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function callbackChangeSelect(e) {
|
||
|
||
const catNumber = e.currentTarget.value;
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function bindEvent() {
|
||
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
||
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
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||
|
||
const headers = document.querySelectorAll('.tab-header');
|
||
for(var i=0; i < headers.length; i++) {
|
||
headers[i].addEventListener('click', callbackHeaders);
|
||
}
|
||
const categories = document.querySelectorAll('.category');
|
||
for(var i=0; i < categories.length; i++) {
|
||
categories[i].addEventListener('click', callbackCategory);
|
||
}
|
||
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
||
}
|
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bindEvent();
|
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</script>
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<header class="header">
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<nav class="header_user--desktop">
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<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
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<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F22531092903319-Error-3005&locale=en-us">Sign in</a>
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<div class="hero-links">
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<h3>other ways to find help</h3>
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<div class="hero-links--container">
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<a href="https://robertsspaceindustries.com/playstarcitizen">
|
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<span class="logo-link"></span>
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<h5>Learn the basics!</h5>
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<p>how to play guide</p>
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</a>
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|
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<span class="logo-link"></span>
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<h5>Found a bug?</h5>
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<p>check rsi issue council</p>
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</a>
|
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<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
|
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<span class="logo-spectrum"></span>
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<h5>Helpdesk forum</h5>
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<p>spectrum community</p>
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<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
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<li>
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<a href="/hc/en-us/articles/22531092903319-Error-3005" class="sidenav-item current-article"> <span>Error 3005</span> </a>
|
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</li>
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<li>
|
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<a href="/hc/en-us/articles/22514899089431-Error-2000-or-50XX" class="sidenav-item "> <span>Error 2000 or 50XX</span> </a>
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</li>
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||
|
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<li>
|
||
<a href="/hc/en-us/articles/22382918063383-RSI-Launcher-Missing-a-Game-Package-Message" class="sidenav-item "> <span>RSI Launcher - "Missing a Game Package" Message</span> </a>
|
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</li>
|
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|
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<li>
|
||
<a href="/hc/en-us/articles/15319103527063-Running-and-Installed-Application-Conflicts" class="sidenav-item "> <span>Running and Installed Application Conflicts</span> </a>
|
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</li>
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<li>
|
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<a href="/hc/en-us/articles/6138725219735-Error-Code-0x1007" class="sidenav-item "> <span>Error Code 0x1007</span> </a>
|
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</li>
|
||
|
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<li>
|
||
<a href="/hc/en-us/articles/360049069133-Error-Code-15011" class="sidenav-item "> <span>Error Code 15011</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000161747-Troubleshoot-the-RSI-Launcher" class="sidenav-item "> <span>Troubleshoot the RSI Launcher</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000081507-Launcher-is-stuck-checking-for-updates" class="sidenav-item "> <span>Launcher is stuck checking for updates</span> </a>
|
||
</li>
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||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360000115367-Troubleshoot-errors-with-data-p4k" class="sidenav-item "> <span>Troubleshoot errors with data.p4k</span> </a>
|
||
</li>
|
||
|
||
<li>
|
||
<a href="/hc/en-us/articles/360012273294-Error-Code-0x1002" class="sidenav-item "> <span>Error Code 0x1002</span> </a>
|
||
</li>
|
||
|
||
</ul>
|
||
|
||
<a href="/hc/en-us/sections/360000502273-Launcher-Troubleshooting" class="article-sidebar-item">See more</a>
|
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</div>
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<a href="/hc/en-us">Roberts Space Industries Knowledge Base</a>
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<a href="/hc/en-us/categories/202530337-Technical-Support">Technical Support</a>
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<li title="Launcher Troubleshooting">
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<a href="/hc/en-us/sections/360000502273-Launcher-Troubleshooting">Launcher Troubleshooting</a>
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<article class="article">
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<header class="article-header">
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<h1 title="Error 3005" class="article-title">
|
||
Error 3005
|
||
|
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</h1>
|
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|
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<div class="article-author">
|
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<div class="avatar article-avatar">
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<span class="icon-agent"></span>
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<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
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</div>
|
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<div class="article-meta">
|
||
Created by: <strong>Thrysurr-CIG</strong>
|
||
|
||
<ul class="meta-group">
|
||
|
||
<li class="meta-data"><time datetime="2025-03-13T12:55:18Z" title="2025-03-13T12:55:18Z" data-datetime="relative">March 13, 2025 12:55</time></li>
|
||
<li class="meta-data">Updated</li>
|
||
|
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</ul>
|
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</div>
|
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</div>
|
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</header>
|
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|
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<section class="article-info">
|
||
<div class="article-content">
|
||
<div class="article-body"><p class="wysiwyg-text-align-center"><img src="/hc/article_attachments/27742411965463" alt="KB_Error3005.png" width="486" height="201"></p>
|
||
<p>This error means that some of the installed game files are corrupted or there was a network issue while downloading the game. To fix this, follow the troubleshooting steps listed below.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HTG4JTNNSZKD8JX56H6000H2">Verify Game Files</h2>
|
||
<p>Bad or corrupted game files can cause all sorts of problems, which include throwing errors like this one when attempting to download, update, or even play the game. Files can sometimes get corrupted during the patching process and does not usually point to any other specific problem with your computer or the game itself. Most often it can be due to brief connection interruptions during download, old hardware, or a short interruption in the installation process, but this is not an exhaustive list.</p>
|
||
<p>To make certain that the problem is not rooted in bad or corrupted files, the best troubleshooting step is to verify the game files are correct.</p>
|
||
<ul>
|
||
<li>Open and login to the <strong>RSI Launcher</strong>.</li>
|
||
<li>Go to the <strong>Settings</strong> menu option.</li>
|
||
<li>
|
||
<strong>Select the channel</strong> (LIVE, PTU, etc.) of the version of the game giving the errors.</li>
|
||
<li>Ensure the game install location matches where you installed the game.</li>
|
||
<li>Click the <strong>VERIFY</strong> button.</li>
|
||
<li>Allow the process to finish and re-download/install any needed files.</li>
|
||
</ul>
|
||
<p><img src="/hc/article_attachments/22531130875543" alt="Under the launcher settings, make sure the 'game library folder' listed matches where the game files are located on your computer."></p>
|
||
<p> </p>
|
||
<p>To avoid any further complications, it's best to allow the file verification process to finish before running any other resource intensive programs or apps on your computer.</p>
|
||
<p> </p>
|
||
<h2 id="h_01JP7S4W1MK5KKB1DTQ8G4S2F4">Fix the Data.p4k File</h2>
|
||
<p>Follow these steps if the data.p4k file is hanging around after a failed install:</p>
|
||
<ul>
|
||
<li>Go to your <strong>game install location</strong>.
|
||
<ul>
|
||
<li>By default, this location will be C:\Program Files\Roberts Space Industries\StarCitizen\LIVE</li>
|
||
</ul>
|
||
</li>
|
||
<li>Find and <strong>rename</strong> the file <strong>data.p4k</strong> to <strong>data.p4k.part</strong>.</li>
|
||
<li>
|
||
<strong>Right click the RSI Launcher app</strong> or icon and select the option to <strong>run as administrator</strong>.
|
||
<ul>
|
||
<li>If the launcher was already running, fully exit the program and ensure the process has ended in the Windows task manager.</li>
|
||
</ul>
|
||
</li>
|
||
<li>Click the <strong>Install</strong> button.</li>
|
||
</ul>
|
||
<p>This should restart the install process or show that the launcher is verifying game files. Allow the process to finish without interruption.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HTG67SA1ZZFY69YTQT4RX0NA">Delete and Reinstall the Launcher and Game</h2>
|
||
<p>This would be the final step, which is to basically remove everything and start over. Given the size of the game, this will take considerable time and thus trying other troubleshooting steps should be completed first.</p>
|
||
<p>We have instructions on how to fully remove all related launcher and game files at this article:<br><a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000060747" target="_blank" rel="noopener noreferrer">How to Delete the RSI Launcher and Star Citizen</a></p>
|
||
<p> </p>
|
||
<h2 id="h_01JCGQMD5P5NA4S6Q6QEMXJ5HS">Network Issues</h2>
|
||
<p>These are hard to diagnose on our end, unless it is our end that is having the problem. Trouble along the tubes of the Internet anywhere between your computer and our servers can cause issues, and most of these are beyond our control to address.</p>
|
||
<p>Do what you can to ensure your home network is working properly, that our servers are also working properly, and that the above troubleshooting steps have been taken. Then beyond that you might need to contact your Internet Service Provider (ISP) if the problem continues. There are several sites online such as DownDetector that people use to report and monitor status of various ISPs and other online services.</p>
|
||
<p>If you are using a Virtual Private Network (VPN) service, you might be able to attempt to route yourself around any potential issues. Other times, the VPN service itself might be causing the trouble. Try temporarily disabling the VPN to see if that helps resolve the issue.</p>
|
||
<p>In the event that the RSI servers are having issues, generally the only fix for this is time and waiting for our teams to resolve the issue. Usually the <a href="https://status.robertsspaceindustries.com/" target="_blank" rel="noopener noreferrer">RSI Status page</a> will be updated when there is a major issue affecting our systems or the game.</p>
|
||
<p> </p></div>
|
||
|
||
<div class="article-attachments">
|
||
<ul class="attachments">
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
|
||
<section class="article-relatives">
|
||
|
||
<section class="related-articles">
|
||
|
||
<h3 class="related-articles-title">Related articles</h3>
|
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||
<ul>
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|
||
</li>
|
||
|
||
</ul>
|
||
</section>
|
||
|
||
|
||
</section>
|
||
|
||
|
||
</article>
|
||
|
||
|
||
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