1009 lines
48 KiB
HTML
1009 lines
48 KiB
HTML
<!DOCTYPE html>
|
||
<html dir="ltr" lang="en-US">
|
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<head>
|
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<meta charset="utf-8" />
|
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<!-- v25864 -->
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|
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|
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<title>Error 2000 or 50XX – Roberts Space Industries Knowledge Base</title>
|
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|
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<meta name="csrf-param" content="authenticity_token">
|
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<meta name="csrf-token" content="">
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|
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<meta name="description" content="This is a generic error, meaning something happened that caused the launcher process to fail whatever it was trying to do. To help..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
|
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<meta property="og:type" content="website" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
|
||
<meta property="og:title" content="Error 2000 or 50XX" />
|
||
<meta property="og:description" content="This is a generic error, meaning something happened that caused the launcher process to fail whatever it was trying to do. To help identify the cause of the error, it's best to gather information a..." />
|
||
<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/22514899089431-Error-2000-or-50XX" />
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/22514899089431-Error-2000-or-50XX">
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/22514899089431-Error-2000-or-50XX">
|
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/22514899089431-Error-2000-or-50XX">
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
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<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
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<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
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<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
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<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
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<script>
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(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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ga('create', 'UA-39586040-9', 'auto');
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ga('send', 'pageview');
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</script>
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<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
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<script>
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window.dataLayer = window.dataLayer || [];
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function gtag(){dataLayer.push(arguments);}
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gtag('js', new Date());
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gtag('config', 'G-V6MWYXRQNP');
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</script>
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<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
|
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<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
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<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
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|
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<style>
|
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#cookiebanner {
|
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box-sizing: border-box;
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background-color:rgb(36,36,39);
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opacity: 0.9; width:100%;
|
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position: fixed;
|
||
z-index: 2147483645;
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bottom:-800px
|
||
}
|
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|
||
/* Quick Fix */
|
||
.c-cookie-banner__content a {
|
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color: inherit;
|
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text-decoration: underline;
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}
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.c-cookie-banner__content a:hover,
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.c-cookie-banner__content a:focus {
|
||
text-decoration: underline;
|
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}
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.c-cookie-banner-selectors {
|
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display: flex;
|
||
align-items: center;
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justify-content: flex-start;
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padding: 0;
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flex-wrap: wrap;
|
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}
|
||
|
||
.c-cookie-banner-icon {
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display: none;
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}
|
||
</style>
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<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
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|
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<script>
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var cfaRules = [{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"authenticator_issue",
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"select":[
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360004791554,
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360004738833,
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360004791074,
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360004791594,
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360004790894,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"hacked_accounts",
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"select":[
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360004790894,
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360004791074,
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"recover_account",
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"select":[
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360004790894,
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360004791074,
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360004791554,
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],
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"formId":360000074074,
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"requireds":[
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"gifted_reclaimed_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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360004739373
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"missing_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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360004739373
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]
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},
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{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"refund",
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"select":[
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360004791614
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"track_package",
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"select":[
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],
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"formId":360000070313,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"wrong_or_damaged_merchandise",
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"select":[
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360004791614,
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],
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"formId":360000070313,
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"requireds":[
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_black_screen",
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"select":[
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"formId":360000070293,
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"requireds":[
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_installation_issue",
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"select":[
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_launcher_or_game",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_other",
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"select":[
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004797474,
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"value":"reward_or_discount_coupon_missing",
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"select":[
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360004739553
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],
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"formId":360000074234,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004797474,
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"value":"subscription_payment",
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"select":[
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360004739573
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],
|
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"formId":360000074234,
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"requireds":[
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360004739573
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]
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},{
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"fieldType":"tagger",
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"field":360004797794,
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"value":"invite_a_developer",
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"select":[
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360004797834,
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360004758253,
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360004745213,
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360004798474,
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360004798654,
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360004811454
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],
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||
"formId":360000074254,
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"requireds":[
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360004798474,
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360004797834,
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360004798654,
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360004811454,
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360004758253,
|
||
360004745213
|
||
]
|
||
}];</script>
|
||
<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
|
||
</head>
|
||
<body class="">
|
||
|
||
|
||
|
||
|
||
<div id="cookiebanner" class="cig-cookie-banner">
|
||
<section class="c-cookie-banner banner">
|
||
<header class="c-cookie-banner__header top">
|
||
<h2>[#TITLE#]</h2>
|
||
|
||
<ul class="c-cookie-banner__buttons banner-accept-buttons">
|
||
<li class="banner-accept-button" id="allow-selected">
|
||
Allow selection
|
||
</li>
|
||
<li class="or">or</li>
|
||
<li class="banner-accept-button" id="allow-all">
|
||
[#ACCEPT#]
|
||
</li>
|
||
</ul>
|
||
</header>
|
||
|
||
<div class="c-cookie-banner__content-wrapper banner-text">
|
||
<div class="c-cookie-banner__content">
|
||
[#TEXT#]
|
||
</div>
|
||
</div>
|
||
|
||
<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item">
|
||
<li>
|
||
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
|
||
</li>
|
||
</div>
|
||
|
||
<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
|
||
<li class="show-more-button" id="show-more">
|
||
<span class="banner-accept-button show">[#DETAILS#]
|
||
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
||
</svg>
|
||
</span>
|
||
<span class="banner-accept-button hide">Hide details
|
||
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
||
</svg>
|
||
</span>
|
||
</li>
|
||
</div>
|
||
</ul>
|
||
|
||
<div class="expendable">
|
||
<div class="tab">
|
||
<div class="tab-headers" data-tab-active="1">
|
||
<div class="tab-header active" tab="1">
|
||
[#COOKIESOVERVIEW#]
|
||
</div>
|
||
<div class="tab-header" tab="2">
|
||
[#ABOUTCOOKIES#]
|
||
</div>
|
||
</div>
|
||
<div class="tab-contents">
|
||
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
|
||
<div class="list-categories">
|
||
<div class="category category_displayed" cat="1">
|
||
[#COOKIETYPE_NECESSARY#]
|
||
</div>
|
||
<div class="category" cat="2">
|
||
[#COOKIETYPE_STATISTICS#]
|
||
</div>
|
||
<div class="category" cat="3">
|
||
[#COOKIETYPE_ADVERTISING#]
|
||
</div>
|
||
<div class="category" cat="4">
|
||
[#COOKIETYPE_PREFERENCE#]
|
||
</div>
|
||
<div class="category" cat="5">
|
||
[#COOKIETYPE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
<div class="selector-category">
|
||
<select id="select-category">
|
||
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
|
||
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
||
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
||
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
|
||
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
|
||
</select>
|
||
</div>
|
||
<div class="category-contents">
|
||
<div class="category-content category-content__displayed" cat-content="1">
|
||
[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
||
[#COOKIETABLE_NECESSARY#]
|
||
</div>
|
||
<div class="category-content" cat-content="2">
|
||
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
||
[#COOKIETABLE_STATISTICS#]
|
||
</div>
|
||
<div class="category-content" cat-content="3">
|
||
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
||
[#COOKIETABLE_ADVERTISING#]
|
||
</div>
|
||
<div class="category-content" cat-content="4">
|
||
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
||
[#COOKIETABLE_PREFERENCE#]
|
||
</div>
|
||
<div class="category-content" cat-content="5">
|
||
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
||
[#COOKIETABLE_UNCLASSIFIED#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
<div class="tab-content" tab-content="2">
|
||
<div>
|
||
[#COOKIESGENERALINTRO#]
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
</div>
|
||
|
||
<script>
|
||
function initGoogleAnalytics() {
|
||
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
|
||
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
|
||
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
||
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
||
|
||
ga('create', 'UA-39586040-9', 'auto');
|
||
ga('set', 'anonymizeIp', true)
|
||
ga('send', 'pageview');
|
||
}
|
||
|
||
window.addEventListener('CookiebotOnConsentReady', () => {
|
||
if(Cookiebot.consent.statistics) {
|
||
initGoogleAnalytics();
|
||
}
|
||
});
|
||
|
||
var cookieBannerSliderPos = 0;
|
||
|
||
function showCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
var dialogHeight = parseInt(cookiebanner.offsetHeight);
|
||
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
|
||
cookieBannerSliderPos += 4;
|
||
if (cookieBannerSliderPos < dialogHeight) {
|
||
setTimeout(function () {
|
||
showCookieBanner();
|
||
}, 1);
|
||
} else {
|
||
cookieBannerSliderPos = 0;
|
||
cookiebanner.style.bottom = "0px";
|
||
}
|
||
}
|
||
|
||
function hideCookieBanner() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
cookiebanner.style.display = "none";
|
||
}
|
||
|
||
function callbackExpand() {
|
||
var cookiebanner = document.getElementById("cookiebanner");
|
||
if(cookiebanner.classList.contains('expended')) {
|
||
cookiebanner.classList.remove('expended');
|
||
} else {
|
||
cookiebanner.classList.add('expended');
|
||
}
|
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|
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|
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|
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|
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|
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tabs[i].classList.remove('active');
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|
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const tabNumber = e.currentTarget.getAttribute('tab');
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const tabHeaders = document.querySelector('.tab-headers');
|
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tabHeaders.setAttribute('data-tab-active', tabNumber);
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const node = document.querySelector('[tab-content="'+tabNumber+'"]');
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previousNode.classList.remove('tab-content__displayed');
|
||
node.classList.add('tab-content__displayed');
|
||
previousTabNumber = tabNumber;
|
||
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|
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var previousCatNumber = 1;
|
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|
||
const categories = document.querySelectorAll('.list-categories .category');
|
||
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|
||
categories[i].classList.remove('category_displayed');
|
||
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|
||
e.currentTarget.classList.add('category_displayed');
|
||
const catNumber = e.currentTarget.getAttribute('cat');
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
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|
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|
||
function callbackAllowSelected() {
|
||
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
const marketingAllowed = document.getElementById('advertising').checked;
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const preferenceAllowed = document.getElementById('preference').checked;
|
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Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
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hideCookieBanner()
|
||
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|
||
Cookiebot.submitConsent();
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hideCookieBanner()
|
||
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|
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|
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function callbackChangeSelect(e) {
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|
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const catNumber = e.currentTarget.value;
|
||
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
previousNode.classList.remove('category-content__displayed');
|
||
node.classList.add('category-content__displayed');
|
||
previousCatNumber = catNumber;
|
||
}
|
||
|
||
function bindEvent() {
|
||
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
||
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
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||
const headers = document.querySelectorAll('.tab-header');
|
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for(var i=0; i < headers.length; i++) {
|
||
headers[i].addEventListener('click', callbackHeaders);
|
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}
|
||
const categories = document.querySelectorAll('.category');
|
||
for(var i=0; i < categories.length; i++) {
|
||
categories[i].addEventListener('click', callbackCategory);
|
||
}
|
||
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
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}
|
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bindEvent();
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<h5>Helpdesk forum</h5>
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<p>spectrum community</p>
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<a href="/hc/en-us/articles/22531092903319-Error-3005" class="sidenav-item "> <span>Error 3005</span> </a>
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<a href="/hc/en-us/articles/22382918063383-RSI-Launcher-Missing-a-Game-Package-Message" class="sidenav-item "> <span>RSI Launcher - "Missing a Game Package" Message</span> </a>
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<a href="/hc/en-us/articles/15319103527063-Running-and-Installed-Application-Conflicts" class="sidenav-item "> <span>Running and Installed Application Conflicts</span> </a>
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</li>
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<a href="/hc/en-us/articles/6138725219735-Error-Code-0x1007" class="sidenav-item "> <span>Error Code 0x1007</span> </a>
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</li>
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<a href="/hc/en-us/articles/360049069133-Error-Code-15011" class="sidenav-item "> <span>Error Code 15011</span> </a>
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|
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<a href="/hc/en-us/articles/360000161747-Troubleshoot-the-RSI-Launcher" class="sidenav-item "> <span>Troubleshoot the RSI Launcher</span> </a>
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<li>
|
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<a href="/hc/en-us/articles/360000081507-Launcher-is-stuck-checking-for-updates" class="sidenav-item "> <span>Launcher is stuck checking for updates</span> </a>
|
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<li>
|
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<a href="/hc/en-us/articles/360000115367-Troubleshoot-errors-with-data-p4k" class="sidenav-item "> <span>Troubleshoot errors with data.p4k</span> </a>
|
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<li>
|
||
<a href="/hc/en-us/articles/360012273294-Error-Code-0x1002" class="sidenav-item "> <span>Error Code 0x1002</span> </a>
|
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</li>
|
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</ul>
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<a href="/hc/en-us/sections/360000502273-Launcher-Troubleshooting" class="article-sidebar-item">See more</a>
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<h1 title="Error 2000 or 50XX" class="article-title">
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Error 2000 or 50XX
|
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Created by: <strong>Thrysurr-CIG</strong>
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<ul class="meta-group">
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<li class="meta-data"><time datetime="2025-03-13T12:53:48Z" title="2025-03-13T12:53:48Z" data-datetime="relative">March 13, 2025 12:53</time></li>
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<li class="meta-data">Updated</li>
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<section class="article-info">
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<div class="article-content">
|
||
<div class="article-body"><p>This is a generic error, meaning something happened that caused the launcher process to fail whatever it was trying to do. To help identify the cause of the error, it's best to gather information and submit a bug report on <a href="https://issue-council.robertsspaceindustries.com/" target="_blank" rel="noopener noreferrer">the Issue Council</a>. It's still helpful to post about this error on the Issue Council even if you've already solved it yourself, as a working solution can help other players and point developers to the root of the problem.</p>
|
||
<p>It can also help to look at <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000065688" target="_blank" rel="noopener noreferrer">your game logs and info files</a> to see if anything was recorded as the cause of the error.</p>
|
||
<p> </p>
|
||
<p><strong>Troubleshooting Quick Links:</strong></p>
|
||
<ul>
|
||
<li><a href="#h_01HTJDHE0J8MRNKWW80BP9JC74">Restart the Launcher</a></li>
|
||
<li><a href="#h_01HTG4JTNNSZKD8JX56H6000H2">Verify Game Files</a></li>
|
||
<li><a href="#h_01HTG67SA1ZZFY69YTQT4RX0NA">Delete and Reinstall the Launcher and Game</a></li>
|
||
<li>
|
||
<a href="#h_01HWR5XG7HQVG8M0RA4GNSCC9S">Use the Log.Log File to Identify Issues</a>
|
||
<ul>
|
||
<li><a href="#h_01HWR94P30Q9XPEDMEFGAYA1QJ">InvalidMDFileError</a></li>
|
||
<li><a href="#h_01JCGS2XSX49SEG892BG1BWPAJ">Error 5007 / 5021</a></li>
|
||
<li><a href="#h_01HWR94T6FA9QJJ37788H0HWEZ">Error 5008</a></li>
|
||
<li><a href="#h_01HWR95YJT0NBCM8R9VTFNF3KG">Error 5009 - IO ERROR</a></li>
|
||
<li><a href="#01J0KQSG7B0KDBN6C02HYC6G8Q">Error 5010 - P4K ERROR</a></li>
|
||
<li><a href="#h_01HWR954DKNY03P6267Z4FQ6X3">Error 5012 - Verification header not found</a></li>
|
||
<li><a href="#h_01HWR951313Y2WMY28TGFVDYTD">Error 5013 - Installer Exception - u002</a></li>
|
||
<li><a href="#h_01HWR94XKE3CP0F9757BFFVQS0">Error 5015-5018 - NETWORK FATAL ERROR</a></li>
|
||
</ul>
|
||
</li>
|
||
</ul>
|
||
<p> </p>
|
||
<hr>
|
||
<p> </p>
|
||
<h2 id="h_01HTJDHE0J8MRNKWW80BP9JC74">Restart the Launcher</h2>
|
||
<p>A pretty basic troubleshooting step to ensure that nothing strange or a one-off issue is going on with the launcher. <strong>Fully exit both Star Citizen and the RSI Launcher and then restart</strong>, login, and check if the error returns.</p>
|
||
<p>When doing this, after exiting the launcher, make certain that multiple instances of the launcher are not showing in the system tray. If multiple instances of the launcher are showing, right click on the extra and select to end the program.</p>
|
||
<p class="wysiwyg-text-align-center"><img src="/hc/article_attachments/22538232748311" alt="systemtray.png"></p>
|
||
<p class="wysiwyg-text-align-left">Alternately, right click a blank area of the Windows task bar and select to open the Task Manager, then locate all instances of the RSI Launcher and end the relevant tasks.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HTG4JTNNSZKD8JX56H6000H2">Verify Game Files</h2>
|
||
<p>Bad or corrupted game files can cause all sorts of problems, which include throwing errors like this one when attempting to download, update, or even play the game. Files can sometimes get corrupted during the patching process and does not usually point to any other specific problem with your computer or the game itself. Most often it can be due to brief connection interruptions during download, old hardware, or a short interruption in the installation process from other programs (like anti-virus or anti-malware programs), but this is not an exhaustive list.</p>
|
||
<p>To make certain that the problem is not rooted in bad or corrupted files, the best troubleshooting step is to verify the game files are correct.</p>
|
||
<ul>
|
||
<li>Open and login to the <strong>RSI Launcher</strong>.</li>
|
||
<li>Go to the <strong>Settings</strong> menu option.</li>
|
||
<li>
|
||
<strong>Select the channel</strong> (LIVE, PTU, etc.) of the version of the game giving the errors.</li>
|
||
<li>Ensure the game install location matches where you installed the game.</li>
|
||
<li>Click the <strong>VERIFY</strong> button.</li>
|
||
<li>Allow the process to finish and re-download/install any needed files.</li>
|
||
</ul>
|
||
<p><img src="/hc/article_attachments/22516079272215" alt="KB_RSILauncher-Games-InstallPath-Verify.png"></p>
|
||
<p> </p>
|
||
<p>To avoid any further complications, it's best to allow the file verification process to finish before running any other resource intensive programs or apps on your computer.</p>
|
||
<p> </p>
|
||
<h2 id="h_01HTG67SA1ZZFY69YTQT4RX0NA">Delete and Reinstall the Launcher and Game</h2>
|
||
<p>This would be the final step, which is to basically remove everything and start over. Given the size of the game, this will take considerable time and thus trying other troubleshooting steps should be completed first.</p>
|
||
<p>We have instructions on how to fully remove all related launcher and game files at this article:<br><a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000060747" target="_blank" rel="noopener noreferrer">How to Delete the RSI Launcher and Star Citizen</a></p>
|
||
<p> </p>
|
||
<h2 id="h_01HWR5XG7HQVG8M0RA4GNSCC9S">Use the Log.Log File to Identify Issues</h2>
|
||
<p>If the above steps haven't solved the error, then it's best to dig a little deeper to see what is happening. To do that, we'll need to <strong>examine the log.log file</strong> and identify any errors and issues that are being reported to this file. This is a text file that will track any setting changes, updates, installs, authentication, and any errors that occur which is all important to identify and work out problems on both the player and the developer end.</p>
|
||
<p>To <strong>try some troubleshooting yourself</strong>, this log.log file can be opened in any text editor, like Notepad or Word. The log file consists of timestamps for each entry followed by actions and other things. Once the log file is open, look for the timestamps around the time the 2000 error was encountered and see if any of the following messages are included in the output. Typically these will be the most recent entries at the bottom.</p>
|
||
<ol class="ak-ol" start="1" data-indent-level="1">
|
||
<li>
|
||
<p data-renderer-start-pos="3392">Press the <strong data-renderer-mark="true">Windows key + R</strong> to bring up a Run dialog.</p>
|
||
</li>
|
||
<li>
|
||
<p data-renderer-start-pos="3447">Type and run <strong>%appdata%\rsilauncher\logs</strong> in the dialog box.</p>
|
||
</li>
|
||
<li>
|
||
<p data-renderer-start-pos="3491">Wait for the folder view to open.</p>
|
||
</li>
|
||
<li>
|
||
<p data-renderer-start-pos="3515"><strong data-renderer-mark="true">Open log.log</strong> in any text editor.</p>
|
||
</li>
|
||
<li>
|
||
<p data-renderer-start-pos="3515"><strong>Scroll to the bottom</strong> for the most recent messages.</p>
|
||
</li>
|
||
</ol>
|
||
<p>Including this file in any communication with RSI Tech Support Agents can help us quickly narrow down the issue to try some troubleshooting. </p>
|
||
<p> </p>
|
||
<h3 id="h_01HWR94P30Q9XPEDMEFGAYA1QJ">InvalidMDFileError</h3>
|
||
<p>Another error message that indicates files are bad or corrupted. If <a href="#h_01HTG4JTNNSZKD8JX56H6000H2">verifying the files</a> does not work, you will need to uninstall and <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000060747" target="_blank" rel="noopener noreferrer">delete the launcher and game files</a> to start over from a clean slate. Should that not solve it, follow the steps on our <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000161747" target="_blank" rel="noopener noreferrer">RSI Launcher Troubleshooting</a> article.</p>
|
||
<p>We are tracking this issue on the Issue Council here: <a href="https://issue-council.robertsspaceindustries.com/projects/LAUNCHER/issues/LCH-244" target="_blank" rel="noopener noreferrer">LCH-244</a></p>
|
||
<p> </p>
|
||
<h3 id="h_01JCGS2XSX49SEG892BG1BWPAJ">Error 5007 / 5021</h3>
|
||
<p>Typically this means there's some issue with the registry which can cause some troubles when trying to read and interpret certain files and system processes. Follow the instructions listed on <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/18119567477015-Windows-11-Installation-Troubleshooting/#h_01HC81S069M2XYTMAKJM0X86VD" target="_blank" rel="noopener noreferrer">this article</a>, which are as follows:</p>
|
||
<ul>
|
||
<li class="wysiwyg-text-align-left">Locate the <strong>CMD line prompt app</strong>.</li>
|
||
<li class="wysiwyg-text-align-left">Right click on the CMD app and select to <strong>run as an administrator</strong>.</li>
|
||
<li class="wysiwyg-text-align-left">Copy and enter the following string into the command line:<br>
|
||
<pre><span class="t t--primary t--medium c-activity-content__text"><span class="t t--primary t--medium">REG ADD "HKLM\SYSTEM\CurrentControlSet\Services\stornvme\Parameters\Device" /v "ForcedPhysicalSectorSizeInBytes" /t REG_MULTI_SZ /d "* 4095" /f</span></span></pre>
|
||
</li>
|
||
<li class="wysiwyg-text-align-left">
|
||
<strong>Restart</strong> your computer.</li>
|
||
</ul>
|
||
<p>We are tracking this issue on the Issue Council here: <a href="https://issue-council.robertsspaceindustries.com/projects/LAUNCHER/issues/LCH-273" target="_blank" rel="noopener noreferrer">LCH-273</a></p>
|
||
<p> </p>
|
||
<h3 id="h_01HWR94T6FA9QJJ37788H0HWEZ">Error 5008</h3>
|
||
<p>Usually this means there was some sort of connection issue while downloading and/or installing the game. Check the troubleshooting steps for <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/22531092903319" target="_blank" rel="noopener noreferrer">error 3005</a> and in addition, follow these steps if the data.p4k file is hanging around:</p>
|
||
<ul>
|
||
<li>Go to your <strong>game install location</strong>.
|
||
<ul>
|
||
<li>By default, this location will be C:\Program Files\Roberts Space Industries\StarCitizen\LIVE</li>
|
||
</ul>
|
||
</li>
|
||
<li>Find and <strong>rename</strong> the file <strong>data.p4k</strong> to <strong>data.p4k.part</strong>.</li>
|
||
<li>
|
||
<strong>Right click the RSI Launcher app</strong> or icon and select the option to <strong>run as administrator</strong>.
|
||
<ul>
|
||
<li>If the launcher was already running, fully exit the program and ensure the process has ended in the Windows task manager.</li>
|
||
</ul>
|
||
</li>
|
||
<li>Click the <strong>Install</strong> button.</li>
|
||
</ul>
|
||
<p>This should restart the install process or show that the launcher is verifying game files. Allow the process to finish without interruption.</p>
|
||
<p> </p>
|
||
<h3 id="h_01HWR95YJT0NBCM8R9VTFNF3KG">Error 5009 - IO ERROR</h3>
|
||
<p>This error indicates an issue with Windows access rights and the launcher is not able to create or write to game folders to complete whatever process it was trying to do. To solve this:</p>
|
||
<ul>
|
||
<li>
|
||
<strong>Exit</strong> Star Citizen and the RSI Launcher.</li>
|
||
<li>Ensure both programs are <a href="#h_01HTJDHE0J8MRNKWW80BP9JC74">completely closed</a>.</li>
|
||
<li>
|
||
<strong>Manually create the folder</strong> for the instance of the game you are trying to download.
|
||
<ul>
|
||
<li>In your <strong>StarCitizen folder</strong> where the game is installed, right click and select <strong>New > Folder.</strong>
|
||
</li>
|
||
<li>
|
||
<strong>Name the folder</strong> for the instance of the game. (e.g. StarCitzen\<strong>LIVE</strong>, \<strong>PTU</strong>, \<strong>EPTU</strong> )</li>
|
||
</ul>
|
||
</li>
|
||
</ul>
|
||
<p>The new folder should match the location of the game install listed in the launcher settings for the instance of the game you are trying to install or update. Try the installation process again once this is done. If that doesn't work, follow these steps.</p>
|
||
<ul>
|
||
<li>
|
||
<strong>Exit</strong> Star Citizen and the RSI Launcher.</li>
|
||
<li>Ensure both programs are <a href="#h_01HTJDHE0J8MRNKWW80BP9JC74">completely closed</a>.</li>
|
||
<li>
|
||
<strong>Right click</strong> on the RSI Launcher icon.</li>
|
||
<li>Select the option from the menu to <strong>run the RSI Launcher as an administrator</strong>.</li>
|
||
<li>Login and try to install, update, or launch the game again.</li>
|
||
</ul>
|
||
<p>We are tracking this issue on the Issue Council here: <a href="https://issue-council.robertsspaceindustries.com/projects/LAUNCHER/issues/LCH-244" target="_blank" rel="noopener noreferrer">LCH-244</a></p>
|
||
<p> </p>
|
||
<h3 id="01J0KQSG7B0KDBN6C02HYC6G8Q">Error 5010 - P4K ERROR</h3>
|
||
<p>This is error means that your game files are corrupted. If <a href="#h_01HTG4JTNNSZKD8JX56H6000H2">verifying the files</a> does not work, you will need to uninstall and <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000060747" target="_blank" rel="noopener noreferrer">delete the launcher and game files</a> to start over from a clean slate.</p>
|
||
<p>We are tracking this issue on the Issue Council here: <a href="https://issue-council.robertsspaceindustries.com/projects/LAUNCHER/issues/LCH-244" target="_blank" rel="noopener noreferrer">LCH-244</a></p>
|
||
<p> </p>
|
||
<h3 id="h_01HWR954DKNY03P6267Z4FQ6X3">Error 5012 - Verification header not found</h3>
|
||
<p>Network issues can cause a great many problems, and this message indicates a problem somewhere on the network that generally points to extended delays or lag in the download process. There's not a clear solution for this as problems arise at the home or Internet Service Provider level or anywhere in between, but some typical troubleshooting steps are</p>
|
||
<ul>
|
||
<li>Try turning on/off a VPN connection.</li>
|
||
<li>Reset/power cycle your router.</li>
|
||
<li>Change your network access type (from ethernet to wifi, or vice versa).</li>
|
||
<li>Reduce the download speed of the launcher in download settings.</li>
|
||
<li>Follow the steps on <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000161747" target="_blank" rel="noopener noreferrer">this article</a>.</li>
|
||
</ul>
|
||
<p>We are tracking this issue on the Issue Council here: <a href="https://issue-council.robertsspaceindustries.com/projects/LAUNCHER/issues/LCH-244" target="_blank" rel="noopener noreferrer">LCH-244</a></p>
|
||
<p> </p>
|
||
<h3 id="h_01HWR951313Y2WMY28TGFVDYTD">Error 5013 - Installer Exception - u002</h3>
|
||
<p>Appears as "Worker threw: Installer exception: @ - \u001b\u002" or "\u0014 / \u002" in the log.log file. Unfortunately the cause of this error is not clear, and thus there is not a clear work around for this at the moment. Best troubleshooting steps to try can be found at our <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000161747" target="_blank" rel="noopener noreferrer">RSI Launcher Troubleshooting</a> article.</p>
|
||
<p>We are tracking this issue on the Issue Council here: <a href="https://issue-council.robertsspaceindustries.com/projects/LAUNCHER/issues/LCH-244" target="_blank" rel="noopener noreferrer">LCH-244</a></p>
|
||
<p> </p>
|
||
<h3 id="h_01HWR94XKE3CP0F9757BFFVQS0">Error 5015-5018 - NETWORK FATAL ERROR</h3>
|
||
<p>As the error indicates, this points to a network problem, which can in turn lead to bad or corrupted files. Try <a href="#h_01HTG4JTNNSZKD8JX56H6000H2">verifying the game files</a> first, and then follow the steps <a href="#h_01HWR954DKNY03P6267Z4FQ6X3">listed above</a> for "verification header not found".</p>
|
||
<p>We are tracking this issue on the Issue Council here: <a href="https://issue-council.robertsspaceindustries.com/projects/LAUNCHER/issues/LCH-244" target="_blank" rel="noopener noreferrer">LCH-244</a></p>
|
||
<p> </p></div>
|
||
|
||
<div class="article-attachments">
|
||
<ul class="attachments">
|
||
|
||
</ul>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
|
||
<section class="article-relatives">
|
||
|
||
<section class="related-articles">
|
||
|
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<h3 class="related-articles-title">Related articles</h3>
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</li>
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|
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|
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|
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