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sc-website/support.robertsspaceindustries.com/hc/en-us/articles/115015621947-Remove-an-Authenticator-from-your-account.html
jrmyr ff17782339 Initial Archive
2025-03-19 13:08:22 -04:00

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<title>Remove an Authenticator from your account &ndash; Roberts Space Industries Knowledge Base</title>
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<meta property="og:description" content="Multi-Factor or 2-Step authentication (2FA) protects your account by requiring a code entered when logging into your My RSI account or the game Launcher. We support and provide access to email auth..." />
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<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/>&nbsp;<label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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[#COOKIETYPE_STATISTICS#]
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[#COOKIETYPE_ADVERTISING#]
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[#COOKIETYPEINTRO_STATISTICS#]
[#COOKIETABLE_STATISTICS#]
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[#COOKIETYPEINTRO_UNCLASSIFIED#]
[#COOKIETABLE_UNCLASSIFIED#]
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<div class="tab-content" tab-content="2">
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<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
<ul>
<li>
<a href="/hc/en-us/articles/360053331474-RSI-Account-Security-Overview" class="sidenav-item "> <span>RSI Account Security Overview</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115009965628-Protect-your-account-with-an-Authenticator" class="sidenav-item "> <span>Protect your account with an Authenticator</span> </a>
</li>
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<a href="/hc/en-us/articles/360055136614-Error-Code-1034-Maximum-number-of-failed-login-attempts-exceeded" class="sidenav-item "> <span>Error Code 1034 - Maximum number of failed login attempts exceeded</span> </a>
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<a href="/hc/en-us/articles/115013172127-I-can-t-login-what-should-I-do" class="sidenav-item "> <span>I can&#39;t login - what should I do?</span> </a>
</li>
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<a href="/hc/en-us/articles/115009884447-Account-Recovery-and-Passwords" class="sidenav-item "> <span>Account Recovery and Passwords</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115013779348-Add-a-Mobile-Authenticator-to-your-account" class="sidenav-item "> <span>Add a Mobile Authenticator to your account</span> </a>
</li>
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<a href="/hc/en-us/articles/115013622167-Add-Email-Authentication-to-your-account" class="sidenav-item "> <span>Add Email Authentication to your account</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115010056568-Sync-Your-Authenticator-with-RSI-servers" class="sidenav-item "> <span>Sync Your Authenticator with RSI servers</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115015621947-Remove-an-Authenticator-from-your-account" class="sidenav-item current-article"> <span>Remove an Authenticator from your account</span> </a>
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<h1 title="Remove an Authenticator from your account" class="article-title">
Remove an Authenticator from your account
</h1>
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Created by: <strong>Thrysurr-CIG</strong>
<ul class="meta-group">
<li class="meta-data"><time datetime="2020-07-09T16:54:02Z" title="2020-07-09T16:54:02Z" data-datetime="relative">July 09, 2020 16:54</time></li>
<li class="meta-data">Updated</li>
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<div class="article-body"><p>Multi-Factor or 2-Step authentication (2FA) protects your account by requiring a code entered when logging into your My RSI account or the game Launcher. We support and provide access to email authentication and mobile apps including Google, and Authy.</p>
<p>In some instances you will need to remove or update your authenticator.&nbsp; The following events will require the current authentication to be removed:</p>
<ul>
<li>Changing from Email to a Mobile App and vice versa</li>
<li>Resetting your smart phone to factory default status</li>
<li>Buying or replacing your smart phone</li>
</ul>
<p>If you use a Mobile App and need to reset your phone or get a new one, we strongly recommend removing the authenticator from your account first!&nbsp; Should the authenticator be left in place you will be asked for a code that you will not be able to provide.</p>
<div style="border-top: 2px solid #282927; border-bottom: 2px solid #282927; padding-left: 10px; border-radius: 5px;">
<p><strong><img src="/hc/article_attachments/360000075007/question.png" alt="question.png" />&nbsp;<span class="wysiwyg-color-cyan120">TIP:</span></strong> Mobile authenticators are not automatically synced if you update your phone. The authenticator app will need to be uninstalled, reinstalled, and re-synced with your account.</p>
</div>
<p>&nbsp;</p>
<h2>How to remove your authenticator</h2>
<ol>
<li>Visit <a href="https://robertsspaceindustries.com">our site</a> and login to <strong>Account</strong>.</li>
<li>Click the <strong>Security</strong> tab. You may be asked to enter your password.<br /> <img src="/hc/article_attachments/115026438908/Security.PNG" alt="Security.PNG" /></li>
<li>Scroll to the Settings section and locate the Two-step authentication enabled line. <strong>Click the Remove icon</strong> on the far right.<br /> <img src="/hc/article_attachments/360000073467/auth-remove1.png" alt="auth-remove1.png" width="632" height="79" /></li>
<li>A confirmation displays. Click <strong>Confirm</strong> to remove.<br /> <img src="/hc/article_attachments/360000078848/auth-remove2.png" alt="auth-remove2.png" /></li>
<li>Your authenticator has been removed!&nbsp;</li>
</ol>
<p>You can now reset, replace, or upgrade your phone without being locked out of your account.</p>
<p>When you have finished resetting your phone, or you have a new phone ready, you can add an authenticator using a mobile app or email!</p>
<p>&nbsp;</p>
<h2>Oops, I forgot to remove it first...</h2>
<p>First and foremost, check to see if you are still logged in to the <a href="https://robertsspaceindustries.com/" target="_blank" rel="noopener">RSI website</a>. If so, you can head to the Security section of your account page and remove the authenticator there. If you generated and saved the Backup codes for your authenticator previously, you can remove the authenticator using one those codes.</p>
<p>If you don't have the backup codes available, you can enter a Support Ticket for assistance. We will require some information to verify that the person contacting us is indeed the true owner of the account.&nbsp; Include as much of the following information as possible to speed up the request:</p>
<ul>
<li>Login ID (If set to login to the game/website instead of email)</li>
<li>Last known Email address associated with account</li>
<li>First and last name on the account</li>
<li>Date of Birth</li>
<li>First line of billing address</li>
<li>Handle ID (the name displayed to other players and on Spectrum)</li>
<li>Some information on your pledges</li>
<li>Country and City of origin when creating the account</li>
<li>Pledge information, with Order ID#'s being the most helpful</li>
</ul>
<p>&nbsp;</p>
<h2>Helpful Tips</h2>
<ul>
<li class="wysiwyg-indent1">Generate your Backup Codes. Save them in a file on your computer or printed out next to your computer. If you have issues with your authenticator, you can always use these codes. Click the <strong>Security</strong> tab in My RSI. Click<strong> Manage your backup codes</strong>.<br /> <img src="/hc/article_attachments/360000079728/auth-backupcodes.png" alt="auth-backupcodes.png" width="591" height="150" /></li>
<li class="wysiwyg-indent1">If you need to remove your mobile app to get a new phone or reset to defaults, you can add the email authenticator. This keeps your account protected until you can use your smart phone again.</li>
<li class="wysiwyg-indent1">If you need to enter a ticket, provide as much information as possible so we can quickly unlock your account.</li>
</ul></div>
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