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2025-03-19 13:08:22 -04:00
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<h2>[#TITLE#]</h2>
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[#ACCEPT#]
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[#TEXT#]
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</li>
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<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/>&nbsp;<label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
</li>
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
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<div class="expendable">
<div class="tab">
<div class="tab-headers" data-tab-active="1">
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[#COOKIESOVERVIEW#]
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<div class="tab-header" tab="2">
[#ABOUTCOOKIES#]
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</div>
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<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
<div class="list-categories">
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[#COOKIETYPE_NECESSARY#]
</div>
<div class="category" cat="2">
[#COOKIETYPE_STATISTICS#]
</div>
<div class="category" cat="3">
[#COOKIETYPE_ADVERTISING#]
</div>
<div class="category" cat="4">
[#COOKIETYPE_PREFERENCE#]
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<div class="category-content category-content__displayed" cat-content="1">
[#COOKIETYPEINTRO_NECESSARY#]
[#COOKIETABLE_NECESSARY#]
</div>
<div class="category-content" cat-content="2">
[#COOKIETYPEINTRO_STATISTICS#]
[#COOKIETABLE_STATISTICS#]
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<div class="category-content" cat-content="3">
[#COOKIETYPEINTRO_ADVERTISING#]
[#COOKIETABLE_ADVERTISING#]
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[#COOKIETYPEINTRO_PREFERENCE#]
[#COOKIETABLE_PREFERENCE#]
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<div class="category-content" cat-content="5">
[#COOKIETYPEINTRO_UNCLASSIFIED#]
[#COOKIETABLE_UNCLASSIFIED#]
</div>
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</div>
<div class="tab-content" tab-content="2">
<div>
[#COOKIESGENERALINTRO#]
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<a href="/hc/en-us/articles/360002285233-Error-Code-20025-30003-30025" class="sidenav-item current-article"> <span>Error Code 20025 - 30003 - 30025</span> </a>
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<h1 title="Error Code 20025 - 30003 - 30025" class="article-title">
Error Code 20025 - 30003 - 30025
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Created by: <strong>Thrysurr-CIG</strong>
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<li class="meta-data"><time datetime="2020-08-27T17:34:22Z" title="2020-08-27T17:34:22Z" data-datetime="relative">August 27, 2020 17:34</time></li>
<li class="meta-data">Updated</li>
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<div class="article-body"><p>If you are receiving error 20025, 30003, or 30025 when launching the game, your game files may be out of date.&nbsp;&nbsp;</p>
<h2>Update the Launcher</h2>
<p>Launch the game and get to flying! If you still receive one of these errors with the updated game:</p>
<ol>
<li>Click&nbsp;<strong>Settings</strong>.</li>
<li>Click&nbsp;<strong>Verify</strong>.</li>
<li>After it completes, launch and see what happens.</li>
</ol>
<p>If you see an older version under Launch Game, you need to wait a minute or two for the Launcher to detect the new game files. You should see an Update button display to download and install the latest upgrade.</p>
<p><img src="https://theme.zdassets.com/theme_assets/290051/9bc9a1ad13c121174a161aab7296f723abdb2641.png" /></p>
<ol>
<li>Open the Launcher and wait a couple minutes! If you click Launch Game, you will get error 30003, 30025, or 20025.</li>
<li>Click&nbsp;<strong>Update</strong>.</li>
<li>A manifest downloads, checks, and installs the remaining files.&nbsp;</li>
<li>Click&nbsp;<strong>Launch Game</strong>&nbsp;to play.</li>
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