sc-website/support.robertsspaceindustries.com/hc/en-us/articles/115013350528-Loaner-Ships-FAQ.html

868 lines
35 KiB
HTML
Raw Normal View History

2025-03-19 13:08:22 -04:00
<!DOCTYPE html>
<html dir="ltr" lang="en-US">
<head>
<meta charset="utf-8" />
<!-- v25864 -->
<title>Loaner Ships FAQ &ndash; Roberts Space Industries Knowledge Base</title>
<meta name="csrf-param" content="authenticity_token">
<meta name="csrf-token" content="">
<meta name="description" content="Many of the pledge ships listed on the RSI website are still in the concept phase of their development. In order to ensure backers are..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
<meta property="og:type" content="website" />
<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
<meta property="og:title" content="Loaner Ships FAQ" />
<meta property="og:description" content="Many of the pledge ships listed on the RSI website are still in the concept phase of their development. In order to ensure backers are not left without a usable ship when they pledge to the develop..." />
<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/115013350528-Loaner-Ships-FAQ" />
<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115013350528-Loaner-Ships-FAQ">
<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115013350528-Loaner-Ships-FAQ">
<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115013350528-Loaner-Ships-FAQ">
<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
<script>
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-39586040-9', 'auto');
ga('send', 'pageview');
</script>
<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'G-V6MWYXRQNP');
</script>
<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
<style>
#cookiebanner {
box-sizing: border-box;
background-color:rgb(36,36,39);
opacity: 0.9; width:100%;
position: fixed;
z-index: 2147483645;
bottom:-800px
}
/* Quick Fix */
.c-cookie-banner__content a {
color: inherit;
text-decoration: underline;
}
.c-cookie-banner__content a:hover,
.c-cookie-banner__content a:focus {
text-decoration: underline;
}
.c-cookie-banner-selectors {
display: flex;
align-items: center;
justify-content: flex-start;
padding: 0;
flex-wrap: wrap;
}
.c-cookie-banner-icon {
display: none;
}
</style>
<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
<script>
var cfaRules = [{
"fieldType":"tagger",
"field":360004737673,
"value":"authenticator_issue",
"select":[
360004791554,
360004738833,
360004791074,
360004791594,
360004790894,
360004739013
],
"formId":360000074074,
"requireds":[
360004791074,
360004790894
]
},{
"fieldType":"tagger",
"field":360004737673,
"value":"hacked_accounts",
"select":[
360004790894,
360004791074,
360004738833,
360004791554,
360004739013
],
"formId":360000074074,
"requireds":[
360004791074,
360004790894
]
},{
"fieldType":"tagger",
"field":360004737673,
"value":"recover_account",
"select":[
360004790894,
360004791074,
360004738833,
360004791554,
360004739013
],
"formId":360000074074,
"requireds":[
360004790894
]
},{
"fieldType":"tagger",
"field":360004740173,
"value":"gifted_reclaimed_pledge",
"select":[
360004739373,
360004791614
],
"formId":360000070273,
"requireds":[
360004739373
]
},{
"fieldType":"tagger",
"field":360004740173,
"value":"missing_pledge",
"select":[
360004739373,
360004791614
],
"formId":360000070273,
"requireds":[
360004739373
]
},
{
"fieldType":"tagger",
"field":360004740653,
"value":"refund",
"select":[
360004791614
],
"formId":360000070313,
"requireds":[
360004791614
]
},{
"fieldType":"tagger",
"field":360004740653,
"value":"track_package",
"select":[
360004791614,
360004792074
],
"formId":360000070313,
"requireds":[
360004791614
]
},{
"fieldType":"tagger",
"field":360004740653,
"value":"wrong_or_damaged_merchandise",
"select":[
360004791614,
360004792074
],
"formId":360000070313,
"requireds":[
360004791614
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_black_screen",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_installation_issue",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_launcher_or_game",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004793634,
"value":"tech_support_other",
"select":[
360004791914
],
"formId":360000070293,
"requireds":[
]
},{
"fieldType":"tagger",
"field":360004797474,
"value":"reward_or_discount_coupon_missing",
"select":[
360004739553
],
"formId":360000074234,
"requireds":[
360004739553
]
},{
"fieldType":"tagger",
"field":360004797474,
"value":"subscription_payment",
"select":[
360004739573
],
"formId":360000074234,
"requireds":[
360004739573
]
},{
"fieldType":"tagger",
"field":360004797794,
"value":"invite_a_developer",
"select":[
360004797834,
360004758253,
360004745213,
360004798474,
360004798654,
360004811454
],
"formId":360000074254,
"requireds":[
360004798474,
360004797834,
360004798654,
360004811454,
360004758253,
360004745213
]
}];</script>
<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
</head>
<body class="">
<div id="cookiebanner" class="cig-cookie-banner">
<section class="c-cookie-banner banner">
<header class="c-cookie-banner__header top">
<h2>[#TITLE#]</h2>
<ul class="c-cookie-banner__buttons banner-accept-buttons">
<li class="banner-accept-button" id="allow-selected">
Allow selection
</li>
<li class="or">or</li>
<li class="banner-accept-button" id="allow-all">
[#ACCEPT#]
</li>
</ul>
</header>
<div class="c-cookie-banner__content-wrapper banner-text">
<div class="c-cookie-banner__content">
[#TEXT#]
</div>
</div>
<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/>&nbsp;<label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/>&nbsp;<label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/>&nbsp;<label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item">
<li>
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/>&nbsp;<label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
</li>
</div>
<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
<li class="show-more-button" id="show-more">
<span class="banner-accept-button show">[#DETAILS#]
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
</svg>
</span>
<span class="banner-accept-button hide">Hide details
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
</svg>
</span>
</li>
</div>
</ul>
<div class="expendable">
<div class="tab">
<div class="tab-headers" data-tab-active="1">
<div class="tab-header active" tab="1">
[#COOKIESOVERVIEW#]
</div>
<div class="tab-header" tab="2">
[#ABOUTCOOKIES#]
</div>
</div>
<div class="tab-contents">
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
<div class="list-categories">
<div class="category category_displayed" cat="1">
[#COOKIETYPE_NECESSARY#]
</div>
<div class="category" cat="2">
[#COOKIETYPE_STATISTICS#]
</div>
<div class="category" cat="3">
[#COOKIETYPE_ADVERTISING#]
</div>
<div class="category" cat="4">
[#COOKIETYPE_PREFERENCE#]
</div>
<div class="category" cat="5">
[#COOKIETYPE_UNCLASSIFIED#]
</div>
</div>
<div class="selector-category">
<select id="select-category">
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
</select>
</div>
<div class="category-contents">
<div class="category-content category-content__displayed" cat-content="1">
[#COOKIETYPEINTRO_NECESSARY#]
[#COOKIETABLE_NECESSARY#]
</div>
<div class="category-content" cat-content="2">
[#COOKIETYPEINTRO_STATISTICS#]
[#COOKIETABLE_STATISTICS#]
</div>
<div class="category-content" cat-content="3">
[#COOKIETYPEINTRO_ADVERTISING#]
[#COOKIETABLE_ADVERTISING#]
</div>
<div class="category-content" cat-content="4">
[#COOKIETYPEINTRO_PREFERENCE#]
[#COOKIETABLE_PREFERENCE#]
</div>
<div class="category-content" cat-content="5">
[#COOKIETYPEINTRO_UNCLASSIFIED#]
[#COOKIETABLE_UNCLASSIFIED#]
</div>
</div>
</div>
<div class="tab-content" tab-content="2">
<div>
[#COOKIESGENERALINTRO#]
</div>
</div>
</div>
</div>
</div>
</section>
</div>
<script>
function initGoogleAnalytics() {
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-39586040-9', 'auto');
ga('set', 'anonymizeIp', true)
ga('send', 'pageview');
}
window.addEventListener('CookiebotOnConsentReady', () => {
if(Cookiebot.consent.statistics) {
initGoogleAnalytics();
}
});
var cookieBannerSliderPos = 0;
function showCookieBanner() {
var cookiebanner = document.getElementById("cookiebanner");
var dialogHeight = parseInt(cookiebanner.offsetHeight);
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
cookieBannerSliderPos += 4;
if (cookieBannerSliderPos < dialogHeight) {
setTimeout(function () {
showCookieBanner();
}, 1);
} else {
cookieBannerSliderPos = 0;
cookiebanner.style.bottom = "0px";
}
}
function hideCookieBanner() {
var cookiebanner = document.getElementById("cookiebanner");
cookiebanner.style.display = "none";
}
function callbackExpand() {
var cookiebanner = document.getElementById("cookiebanner");
if(cookiebanner.classList.contains('expended')) {
cookiebanner.classList.remove('expended');
} else {
cookiebanner.classList.add('expended');
}
}
var previousTabNumber = 1;
function callbackHeaders(e) {
const tabs = document.querySelectorAll('.tab-header');
for (i = 0; i < tabs.length; ++i) {
tabs[i].classList.remove('active');
}
e.currentTarget.classList.add('active');
const tabNumber = e.currentTarget.getAttribute('tab');
const tabHeaders = document.querySelector('.tab-headers');
tabHeaders.setAttribute('data-tab-active', tabNumber);
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
previousNode.classList.remove('tab-content__displayed');
node.classList.add('tab-content__displayed');
previousTabNumber = tabNumber;
}
var previousCatNumber = 1;
function callbackCategory(e) {
const categories = document.querySelectorAll('.list-categories .category');
for (i = 0; i < categories.length; ++i) {
categories[i].classList.remove('category_displayed');
}
e.currentTarget.classList.add('category_displayed');
const catNumber = e.currentTarget.getAttribute('cat');
const node = document.querySelector('[cat-content="'+catNumber+'"]');
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
previousNode.classList.remove('category-content__displayed');
node.classList.add('category-content__displayed');
previousCatNumber = catNumber;
}
function callbackAllowSelected() {
const statisticsAllowed = document.getElementById('statistics').checked;
const marketingAllowed = document.getElementById('advertising').checked;
const preferenceAllowed = document.getElementById('preference').checked;
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
hideCookieBanner()
}
function callbackAllowAll() {
Cookiebot.submitConsent();
hideCookieBanner()
}
function callbackChangeSelect(e) {
const catNumber = e.currentTarget.value;
const node = document.querySelector('[cat-content="'+catNumber+'"]');
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
previousNode.classList.remove('category-content__displayed');
node.classList.add('category-content__displayed');
previousCatNumber = catNumber;
}
function bindEvent() {
document.getElementById('show-more').addEventListener('click', callbackExpand);
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
const headers = document.querySelectorAll('.tab-header');
for(var i=0; i < headers.length; i++) {
headers[i].addEventListener('click', callbackHeaders);
}
const categories = document.querySelectorAll('.category');
for(var i=0; i < categories.length; i++) {
categories[i].addEventListener('click', callbackCategory);
}
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
}
bindEvent();
</script>
<header class="header">
<div class="header_user">
<nav class="header_user--desktop">
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F115013350528-Loaner-Ships-FAQ&amp;locale=en-us">Sign in</a>
</nav>
</div>
<div class="header_nav">
<div class="header_nav--desktop">
<a class="menu-logo" href="https://robertsspaceindustries.com">
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
</a>
<a title="Home" href="/hc/en-us"> Knowledge base </a>
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
</div>
<div class="header_nav--mobile">
<a class="submit-request" role="button" href="/hc/en-us/requests/new">Submit a request</a>
<div class="header_nav--expand" tabindex="0">
<span class="nav-burger"></span>
<div class="header_nav--expand-menu header_nav--expand-menu__left">
<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
</a>
<a title="Home" href="/hc/en-us"> Knowledge base </a>
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
<div class="ticket-link">
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F115013350528-Loaner-Ships-FAQ&amp;locale=en-us">Sign in</a>
</div>
</div>
</div>
</div>
</div>
<div class="header_search">
<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="&#x2713;" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form>
</div>
</header>
<main role="main">
<div class="container-divider">
<a class="submit-request arrow" role="button" href="/hc/en-us/requests/new">Submit a request</a>
</div>
<div class="sidebar">
<div class="hero-links">
<h3>other ways to find help</h3>
<div class="hero-links--container">
<a href="https://robertsspaceindustries.com/playstarcitizen">
<span class="logo-link"></span>
<h5>Learn the basics!</h5>
<p>how to play guide</p>
</a>
<a href="https://robertsspaceindustries.com/community/issue-council">
<span class="logo-link"></span>
<h5>Found a bug?</h5>
<p>check rsi issue council</p>
</a>
<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
<span class="logo-spectrum"></span>
<h5>Helpdesk forum</h5>
<p>spectrum community</p>
</a>
</div>
</div>
<div class="article-sidebar">
<div class="section-articles collapsible-sidebar" aria-expanded="true">
<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
<ul>
<li>
<a href="/hc/en-us/articles/115013194987-Pledges-FAQ" class="sidenav-item "> <span>Pledges FAQ</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115013350528-Loaner-Ships-FAQ" class="sidenav-item current-article"> <span>Loaner Ships FAQ</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360003093114-Loaner-Ship-Matrix" class="sidenav-item "> <span>Loaner Ship Matrix</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115013325608-Gifting-FAQs" class="sidenav-item "> <span>Gifting FAQs</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/115010056868-Gift-a-Ship-or-Game-Package-to-a-friend" class="sidenav-item "> <span>Gift a Ship or Game Package to a friend</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360042050774-Why-can-t-I-send-this-pledge-as-a-gift" class="sidenav-item "> <span>Why can&#39;t I send this pledge as a gift?</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/4824751303703-Redeeming-Item-Codes" class="sidenav-item "> <span>Redeeming Item Codes</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/4408770370455-Included-Vessels-Snub-Fighters-and-Rovers" class="sidenav-item "> <span>Included Vessels - Snub Fighters and Rovers</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360043504053-What-is-a-Warbond-Pledge" class="sidenav-item "> <span>What is a Warbond Pledge?</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360042760354-Why-can-t-I-pledge-for-or-upgrade-to-this-ship" class="sidenav-item "> <span>Why can&#39;t I pledge for or upgrade to this ship?</span> </a>
</li>
</ul>
<a href="/hc/en-us/sections/203695537-Pledges-Packages-and-Ships" class="article-sidebar-item">See more</a>
</div>
</div>
</div>
<div class="container container--has-sidebar">
<nav class="sub-nav">
<ol class="breadcrumbs">
<li title="Roberts Space Industries Knowledge Base">
<a href="/hc/en-us">Roberts Space Industries Knowledge Base</a>
</li>
<li title="Game Support">
<a href="/hc/en-us/categories/202540168-Game-Support">Game Support</a>
</li>
<li title="Pledges, Packages, and Ships">
<a href="/hc/en-us/sections/203695537-Pledges-Packages-and-Ships">Pledges, Packages, and Ships</a>
</li>
</ol>
</nav>
<div class="article-container" id="article-container">
<article class="article">
<header class="article-header">
<h1 title="Loaner Ships FAQ" class="article-title">
Loaner Ships FAQ
</h1>
<div class="article-author">
<div class="avatar article-avatar">
<span class="icon-agent"></span>
<img src="https://support.robertsspaceindustries.com/system/photos/391807728/lime-cat--large-msg-128950375289.jpg" alt="Avatar" class="user-avatar"/>
</div>
<div class="article-meta">
Created by: <strong>Proxus</strong>
<ul class="meta-group">
<li class="meta-data"><time datetime="2020-11-26T17:17:07Z" title="2020-11-26T17:17:07Z" data-datetime="relative">November 26, 2020 17:17</time></li>
<li class="meta-data">Updated</li>
</ul>
</div>
</div>
</header>
<section class="article-info">
<div class="article-content">
<div class="article-body"><p>Many of the pledge ships listed on the RSI website are still in the concept phase of their development. In order to ensure backers are not left without a usable ship when they pledge to the development of Star Citizen, loaner ships are made available for ships that aren't quite "flight ready".</p>
<p>Loaner ships are often of similar class, size, or role to the ship you pledged for. However, it's important to note that not all Loaner Ships are a direct analog to the ship they are temporarily replacing.</p>
<p>In the event that a ship is not properly suitable for use in Arena Commander, an appropriate single seat fighter will also be granted to your account.</p>
<p>&nbsp;</p>
<h2>Are loaner ships permanent?</h2>
<p>Loaner ships are temporary and are only available while the new ship you have pledged for is in development. Once production has finished and the ship in question becomes flight ready, the Loaner Ship will be removed from your hangar.</p>
<p>&nbsp;</p>
<h2>Where can I use loaner ships?</h2>
<p>Loaner ships are available to use both in Arena Commander (where applicable) and the Persistent Universe. Depending on the type of ship, you may need to find a specific hangar, port, or location to spawn it.</p>
<p>&nbsp;</p>
<h2>Can I change the loaner ship for another?</h2>
<p>No - As loaner ships are provided based upon the ship in your hangar, all backers who own the same ship in concept will receive the same loaner ship, and this cannot be changed on a per backer basis.</p>
<p>&nbsp;</p>
<h2>Which ship will I receive as a loaner ship?</h2>
<p>If you have pledged for a ship that is currently in production, check out the <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360003093114">Ship Loaner Matrix</a> for more information on the ship you will receive as a loaner.</p>
<p>&nbsp;</p>
<h2>I have a ship that should be receiving a loaner but it is not showing up in my hangar in game.</h2>
<p><strong>To receive your loaners for any ships that are not yet flight ready, you must own a game package.</strong>&nbsp; Double check your pledges to ensure you have one if your loaners have not been attributed in-game, which means some sort of pledge that includes access to Star Citizen.</p>
<p>If you are missing one or have reclaimed all of your game packages for credit without realizing, you can acquire one here on the pledge store:&nbsp; <a href="https://robertsspaceindustries.com/pledge/game-packages" target="_blank" rel="noopener">Game Packages</a></p></div>
<div class="article-attachments">
<ul class="attachments">
</ul>
</div>
</div>
</section>
<section class="article-relatives">
<section class="related-articles">
<h3 class="related-articles-title">Related articles</h3>
<ul>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCHpC29FTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCIB0VMcaADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzM2MDAwMzA5MzExNC1Mb2FuZXItU2hpcC1NYXRyaXgGOwhUOglyYW5raQY%3D--d47cf14a3fbee411e36107637fa88dfe4242a945" rel="nofollow">Loaner Ship Matrix</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCCJxBtVTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCIB0VMcaADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzM2MDA1NjI1NDc1NC1TdGFyLUNpdGl6ZW4tQWxwaGEtNC0wLTItS25vd24tSXNzdWVzBjsIVDoJcmFua2kH--d49ddcbe84d49f97c0de17928c25ac789acc9455" rel="nofollow">Star Citizen Alpha 4.0.2 Known Issues</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCI3c0tFTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCIB0VMcaADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzM2MDAwMjU0MjczMy1Db25jaWVyZ2UtTGV2ZWxzLWFuZC1SZXdhcmRzBjsIVDoJcmFua2kI--f92d101d7f1e7aabfdb42ec2151fbb45138a0055" rel="nofollow">Concierge Levels and Rewards</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCLXhQ9RTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCIB0VMcaADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI9L2hjL2VuLXVzL2FydGljbGVzLzM2MDA0MzUwNDA1My1XaGF0LWlzLWEtV2FyYm9uZC1QbGVkZ2UGOwhUOglyYW5raQk%3D--4f66ce241c6f02b5ff9fffc93fdc316ae25285b1" rel="nofollow">What is a Warbond Pledge?</a>
</li>
<li>
<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCOsUUscaADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCIB0VMcaADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSIwL2hjL2VuLXVzL2FydGljbGVzLzExNTAxMzE5NDk4Ny1QbGVkZ2VzLUZBUQY7CFQ6CXJhbmtpCg%3D%3D--05d34430accc955785f85df888b4aa74390fe680" rel="nofollow">Pledges FAQ</a>
</li>
</ul>
</section>
</section>
</article>
</div>
</div>
</main>
<footer class="footer">
<div class="footer-inner">
<div class="footer-logo">
<img class="footer-logo__img footer-logo__img--rsi" src="/hc/theming_assets/01HZPM4QSJRDFYJ7AKA6R9VX4J" alt="Logo">
<img class="footer-logo__img footer-logo__img--cig" src="/hc/theming_assets/01HZPM4S41CAMQF2XN2MZPDEWX" alt="Logo">
</div>
<p>
©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
</p>
</div>
</footer>
<!-- / -->
<script src="//static.zdassets.com/hc/assets/en-us.da0ef8375595a2825b13.js"></script>
<script src="https://cloudimperiumservicesllc.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="450874" data-return-to="https://support.robertsspaceindustries.com/hc/en-us/articles/115013350528-Loaner-Ships-FAQ" data-theme="hc" data-locale="en-us" data-auth-origin="450874,true,true"></script>
<script type="text/javascript">
/*
Greetings sourcecode lurker!
This is for internal Zendesk and legacy usage,
we don't support or guarantee any of these values
so please don't build stuff on top of them.
*/
HelpCenter = {};
HelpCenter.account = {"subdomain":"cloudimperiumservicesllc","environment":"production","name":"Cloud Imperium Games"};
HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]};
HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"usage_tracking":{"event":"article_viewed","data":"BAh7CDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoPYXJ0aWNsZV9pZGwrCIB0VMcaADoKX21ldGF7DDoPYWNjb3VudF9pZGkDA20EOhNoZWxwX2NlbnRlcl9pZGkExtzsCzoNYnJhbmRfaWRpAzrhBjoMdXNlcl9pZDA6E3VzZXJfcm9sZV9uYW1lSSIOQU5PTllNT1VTBjsGVDsASSIKZW4tdXMGOwZUOhphbm9ueW1vdXNfdHJhY2tpbmdfaWQw--f5d63f960558e3cf67b191b8f94d195cf65edac1","url":"https://support.robertsspaceindustries.com/hc/activity"},"current_record_id":"115013350528","current_record_url":"/hc/en-us/articles/115013350528-Loaner-Ships-FAQ","current_record_title":"Loaner Ships FAQ","current_text_direction":"ltr","current_brand_id":450874,"current_brand_name":"Cloud Imperium Games","current_brand_url":"https://cloudimperiumservicesllc.zendesk.com","current_brand_active":true,"current_path":"/hc/en-us/articles/115013350528-Loaner-Ships-FAQ","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false,"web_widget_seamless_auth_enabled":false},"answer_bot_subdomain":"static","general_settings_url":"https://support.robertsspaceindustries.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/user_segments?brand_id=450874","has_gather":true,"has_ckeditor":false,"has_community_enabled":false,"has_community_badges":false,"has_community_post_content_tagging":false,"has_gather_content_tags":false,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_edit_user_profile_v2":true,"has_garden_modals":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":false,"arrange_articles_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/arrange?brand_id=450874","article_verification_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/verification?brand_id=450874","has_article_verification":false,"guide_language_settings_url":"https://support.robertsspaceindustries.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/import_articles?brand_id=450874","content_tags_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/content_tags?brand_id=450874","community_badges_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/community_badges?brand_id=450874","community_settings_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/community_settings?brand_id=450874","gather_plan_state":"subscribed","search_settings_url":"https://cloudimperiumservicesllc.zendesk.com/knowledge/search_settings?brand_id=450874","has_search_settings_in_plan":true,"theming_api_version":1,"theming_settings":{"brand_color":"#0072EF","brand_text_color":"#FFFFFF","text_color":"#333333","link_color":"#0072EF","background_color":"#FFFFFF","heading_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","text_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","logo":"/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4","favicon":"/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV","homepage_background_image":"/hc/theming_assets/01HZPM4SNRTH2P1XZGE9895W2K","community_background_image":"/hc/theming_assets/01HZPM4SV92SZ5CMEQV1478QW8","community_image":"/hc/theming_assets/01HZPM4SZHH27K2K343W2XG5WZ"},"has_pci_credit_card_custom_field":true,"help_center_restricted":false,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"user_preferred_locale":"en-us","base_locale":"en-us","has_user_session_cookie_enabled":false,"has_custom_statuses_enabl
</script>
<script src="//static.zdassets.com/hc/assets/moment-4ef0d82f9fc65c8a28f659aa3430955f.js"></script>
<script src="//static.zdassets.com/hc/assets/hc_enduser-ef22bc61577cbbd3afcff009da1c108b.js"></script>
</body>
</html>