856 lines
34 KiB
HTML
856 lines
34 KiB
HTML
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<!DOCTYPE html>
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<html dir="ltr" lang="en-US">
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<head>
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<meta charset="utf-8" />
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<!-- v25864 -->
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<title>Error - Vulkan-1.dll was not found – Roberts Space Industries Knowledge Base</title>
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<meta name="csrf-param" content="authenticity_token">
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<meta name="csrf-token" content="">
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<meta name="description" content="We have found an issue where players may see the following error when attempting to launch the game: "The code execution cannot..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
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<meta property="og:type" content="website" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
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<meta property="og:title" content="Error - Vulkan-1.dll was not found" />
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<meta property="og:description" content="We have found an issue where players may see the following error when attempting to launch the game:
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"The code execution cannot proceed because vulkan-1.dll was not found. Reinstalling the program ..." />
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360042820514-Error-Vulkan-1-dll-was-not-found" />
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360042820514-Error-Vulkan-1-dll-was-not-found">
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360042820514-Error-Vulkan-1-dll-was-not-found">
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360042820514-Error-Vulkan-1-dll-was-not-found">
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
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<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
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<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
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<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
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<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
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<script>
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(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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ga('create', 'UA-39586040-9', 'auto');
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ga('send', 'pageview');
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</script>
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<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
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<script>
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window.dataLayer = window.dataLayer || [];
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function gtag(){dataLayer.push(arguments);}
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gtag('js', new Date());
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gtag('config', 'G-V6MWYXRQNP');
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</script>
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<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
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<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
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<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
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<style>
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#cookiebanner {
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box-sizing: border-box;
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background-color:rgb(36,36,39);
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opacity: 0.9; width:100%;
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position: fixed;
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z-index: 2147483645;
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bottom:-800px
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}
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/* Quick Fix */
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.c-cookie-banner__content a {
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color: inherit;
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text-decoration: underline;
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}
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.c-cookie-banner__content a:hover,
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.c-cookie-banner__content a:focus {
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text-decoration: underline;
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}
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.c-cookie-banner-selectors {
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display: flex;
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align-items: center;
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justify-content: flex-start;
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padding: 0;
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flex-wrap: wrap;
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}
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.c-cookie-banner-icon {
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display: none;
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}
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</style>
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<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
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<script>
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var cfaRules = [{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"authenticator_issue",
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"select":[
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360004791554,
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360004738833,
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360004791074,
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360004791594,
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360004790894,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"hacked_accounts",
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"select":[
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360004790894,
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360004791074,
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360004738833,
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360004791554,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"recover_account",
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"select":[
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360004790894,
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360004791074,
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360004738833,
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360004791554,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"gifted_reclaimed_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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360004739373
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"missing_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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360004739373
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]
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},
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{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"refund",
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"select":[
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360004791614
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"track_package",
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"select":[
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360004791614,
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360004792074
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"wrong_or_damaged_merchandise",
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"select":[
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360004791614,
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360004792074
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_black_screen",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_installation_issue",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_launcher_or_game",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_other",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004797474,
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"value":"reward_or_discount_coupon_missing",
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"select":[
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360004739553
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],
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"formId":360000074234,
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"requireds":[
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360004739553
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]
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},{
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"fieldType":"tagger",
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"field":360004797474,
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"value":"subscription_payment",
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"select":[
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360004739573
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],
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"formId":360000074234,
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"requireds":[
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360004739573
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]
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},{
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"fieldType":"tagger",
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"field":360004797794,
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"value":"invite_a_developer",
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"select":[
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360004797834,
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360004745213,
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360004798474,
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360004798654,
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360004811454
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],
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"formId":360000074254,
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"requireds":[
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360004798654,
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360004811454,
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360004758253,
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360004745213
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]
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||
|
}];</script>
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||
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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||
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</head>
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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<section class="c-cookie-banner banner">
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<header class="c-cookie-banner__header top">
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<h2>[#TITLE#]</h2>
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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<li class="banner-accept-button" id="allow-selected">
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Allow selection
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</li>
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<li class="or">or</li>
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<li class="banner-accept-button" id="allow-all">
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[#ACCEPT#]
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</li>
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</ul>
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</header>
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<div class="c-cookie-banner__content-wrapper banner-text">
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<div class="c-cookie-banner__content">
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[#TEXT#]
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</div>
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</div>
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<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
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<div class="c-cookie-banner-selectors__item">
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||
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<li>
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||
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<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
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</li>
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||
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</div>
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||
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<div class="c-cookie-banner-selectors__item">
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||
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<li>
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||
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<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
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||
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</li>
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||
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</div>
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||
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
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||
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</li>
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||
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</div>
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||
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||
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<div class="c-cookie-banner-selectors__item">
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||
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<li>
|
||
|
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
|
||
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</li>
|
||
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</div>
|
||
|
|
||
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
|
||
|
<li class="show-more-button" id="show-more">
|
||
|
<span class="banner-accept-button show">[#DETAILS#]
|
||
|
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
|
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
||
|
</svg>
|
||
|
</span>
|
||
|
<span class="banner-accept-button hide">Hide details
|
||
|
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
||
|
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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||
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</svg>
|
||
|
</span>
|
||
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</li>
|
||
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</div>
|
||
|
</ul>
|
||
|
|
||
|
<div class="expendable">
|
||
|
<div class="tab">
|
||
|
<div class="tab-headers" data-tab-active="1">
|
||
|
<div class="tab-header active" tab="1">
|
||
|
[#COOKIESOVERVIEW#]
|
||
|
</div>
|
||
|
<div class="tab-header" tab="2">
|
||
|
[#ABOUTCOOKIES#]
|
||
|
</div>
|
||
|
</div>
|
||
|
<div class="tab-contents">
|
||
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<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
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||
|
<div class="list-categories">
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||
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<div class="category category_displayed" cat="1">
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||
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[#COOKIETYPE_NECESSARY#]
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||
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</div>
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||
|
<div class="category" cat="2">
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||
|
[#COOKIETYPE_STATISTICS#]
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||
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</div>
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||
|
<div class="category" cat="3">
|
||
|
[#COOKIETYPE_ADVERTISING#]
|
||
|
</div>
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||
|
<div class="category" cat="4">
|
||
|
[#COOKIETYPE_PREFERENCE#]
|
||
|
</div>
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||
|
<div class="category" cat="5">
|
||
|
[#COOKIETYPE_UNCLASSIFIED#]
|
||
|
</div>
|
||
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</div>
|
||
|
<div class="selector-category">
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||
|
<select id="select-category">
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||
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<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
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||
|
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
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||
|
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
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||
|
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
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||
|
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
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||
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</select>
|
||
|
</div>
|
||
|
<div class="category-contents">
|
||
|
<div class="category-content category-content__displayed" cat-content="1">
|
||
|
[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
|
||
|
[#COOKIETABLE_NECESSARY#]
|
||
|
</div>
|
||
|
<div class="category-content" cat-content="2">
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[#COOKIETYPEINTRO_STATISTICS#]
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|
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[#COOKIETYPEINTRO_UNCLASSIFIED#]
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[#COOKIESGENERALINTRO#]
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<a href="/hc/en-us/articles/360056254754-Star-Citizen-Alpha-4-0-2-Known-Issues" class="sidenav-item "> <span>Star Citizen Alpha 4.0.2 Known Issues</span> </a>
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<a href="/hc/en-us/articles/360045035633-Sign-in-failed-code-error-Launcher-Issue" class="sidenav-item "> <span>Sign in failed - code:error - Launcher Issue</span> </a>
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<h1 title="Error - Vulkan-1.dll was not found" class="article-title">
|
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Error - Vulkan-1.dll was not found
|
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</h1>
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<div class="article-meta">
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Created by: <strong>Zolarix</strong>
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||
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<li class="meta-data"><time datetime="2020-02-12T18:51:32Z" title="2020-02-12T18:51:32Z" data-datetime="relative">February 12, 2020 18:51</time></li>
|
||
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<li class="meta-data">Updated</li>
|
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</ul>
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||
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<section class="article-info">
|
||
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<div class="article-content">
|
||
|
<div class="article-body"><p>We have found an issue where players may see the following error when attempting to launch the game:</p>
|
||
|
<p><strong>"The code execution cannot proceed because vulkan-1.dll was not found. Reinstalling the program may fix this problem."</strong></p>
|
||
|
<p>After some investigation, this is due to out of date video card driver software and you do not need to totally reinstall the game. Please do not search for and download the specific DLL file from the Internet as that is not safe. Players should always work to keep their video card driver software up to date to avoid possible issues. Should you encounter this message, check your video card manufacturer's website for driver updates available for download.</p>
|
||
|
<p> </p>
|
||
|
<p><a href="https://www.nvidia.com/Download/index.aspx" target="_blank" rel="noopener">Nvidia driver downloads</a></p>
|
||
|
<p><a href="https://www.amd.com/support" target="_blank" rel="noopener">AMD Drivers and Support</a></p></div>
|
||
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</section>
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<h3 class="related-articles-title">Related articles</h3>
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<li>
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