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[#COOKIETYPEINTRO_STATISTICS#]
[#COOKIETABLE_STATISTICS#]
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<h1 title="Error Code 40015 - 60015" class="article-title">
Error Code 40015 - 60015
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Created by: <strong>Thrysurr-CIG</strong>
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<li class="meta-data"><time datetime="2020-08-27T19:40:55Z" title="2020-08-27T19:40:55Z" data-datetime="relative">August 27, 2020 19:40</time></li>
<li class="meta-data">Updated</li>
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<div class="article-body"><p><img src="/hc/article_attachments/360054581494/Error-60015.png" alt="Error-60015.png" /></p>
<p>Players attempting to enter the game may encounter the above pictured error (or the 40015 variant) when attempting to login to the Universe.&nbsp; This message means that the instance the game and system is attempting to place you in is not working properly.&nbsp;</p>
<p>To correct this issue, manually change the region that you are logging into prior to selecting to enter the universe and this should resolve itself.</p></div>
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