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2025-03-19 13:08:22 -04:00
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<title>Error Code 0x1002 &ndash; Roberts Space Industries Knowledge Base</title>
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<meta property="og:title" content="Error Code 0x1002" />
<meta property="og:description" content="What is error 0x1002?
This error is typically due to a permissions issue in the game's install folder. You may be unable to VERIFY the game or fully install. If the game completes the install proce..." />
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<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
<ul>
<li>
<a href="/hc/en-us/articles/22531092903319-Error-3005" class="sidenav-item "> <span>Error 3005</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/22514899089431-Error-2000-or-50XX" class="sidenav-item "> <span>Error 2000 or 50XX</span> </a>
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<a href="/hc/en-us/articles/22382918063383-RSI-Launcher-Missing-a-Game-Package-Message" class="sidenav-item "> <span>RSI Launcher - &quot;Missing a Game Package&quot; Message</span> </a>
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<a href="/hc/en-us/articles/15319103527063-Running-and-Installed-Application-Conflicts" class="sidenav-item "> <span>Running and Installed Application Conflicts</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/6138725219735-Error-Code-0x1007" class="sidenav-item "> <span>Error Code 0x1007</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360049069133-Error-Code-15011" class="sidenav-item "> <span>Error Code 15011</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360000161747-Troubleshoot-the-RSI-Launcher" class="sidenav-item "> <span>Troubleshoot the RSI Launcher</span> </a>
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<a href="/hc/en-us/articles/360000081507-Launcher-is-stuck-checking-for-updates" class="sidenav-item "> <span>Launcher is stuck checking for updates</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360000115367-Troubleshoot-errors-with-data-p4k" class="sidenav-item "> <span>Troubleshoot errors with data.p4k</span> </a>
</li>
<li>
<a href="/hc/en-us/articles/360012273294-Error-Code-0x1002" class="sidenav-item current-article"> <span>Error Code 0x1002</span> </a>
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</ul>
<a href="/hc/en-us/sections/360000502273-Launcher-Troubleshooting" class="article-sidebar-item">See more</a>
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<h1 title="Error Code 0x1002" class="article-title">
Error Code 0x1002
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Created by: <strong>Thrysurr-CIG</strong>
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<li class="meta-data"><time datetime="2020-08-31T15:18:57Z" title="2020-08-31T15:18:57Z" data-datetime="relative">August 31, 2020 15:18</time></li>
<li class="meta-data">Updated</li>
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<div class="article-body"><h2>What is error 0x1002?</h2>
<p>This error is typically due to a permissions issue in the game's install folder. You may be unable to VERIFY the game or fully install. If the game completes the install process, it may crash instantly when run.</p>
<p> </p>
<h2>Check your folder Permissions</h2>
<p>We have typically seen the following options solve this issue.</p>
<ul>
<li>Navigate to <strong>your game install directory</strong>. This is usually C:\Program Files\Roberts Space Industries\StarCitizen using default installation settings.</li>
<li><strong>Right Click</strong> on the StarCitizen folder and select <strong>Properties</strong></li>
<li>Ensure the following <strong>(allow) permissions</strong> exit on this folder:</li>
</ul>
<ul>
<ul style="margin-left: .375in; direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle">
<li><strong>Administrators</strong> (YOURCOMPUTER\Administrators)</li>
<ul>
<li>Full Control</li>
<li>Modify</li>
<li>Read &amp; Execute</li>
<li>List folder contents</li>
<li>Read</li>
<li>Write</li>
<li>Special Permissions </li>
</ul>
</ul>
</ul>
<p class="wysiwyg-text-align-center"><img src="/hc/article_attachments/360019128773/SC-Properties-Admin.png" alt="SC-Properties-Admin.png" /></p>
<ul style="margin-left: .75in; direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle">
<li><strong>Users</strong> (YOURCOMPUTER\Users)</li>
<ul>
<li>Read &amp; execute</li>
<li>List folder Contents</li>
<li>Read</li>
<li>Special Permissions</li>
</ul>
</ul>
<p class="wysiwyg-text-align-center"><img src="/hc/article_attachments/360018416954/SC-Properties-Users.png" alt="SC-Properties-Users.png" /></p>
<p>If the above permissions are not set, or you are still experiencing the issue you'll need to set these permissions and propagate them to the underlying folders.</p>
<p> </p>
<h2>Set Folder Permissions</h2>
<p>If you're missing some of the above settings, at the above menu select the Edit button, place a checkmark in the Allow column for any missing permissions from the above list and click OK. </p>
<p>If the above settings are in place, but you're still receiving the 0x1002 error in your launcher log, you'll need to completely delete your Star Citizen installation and reinstall.</p>
<p>You can find the instructions for doing so <a href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000060747">here</a>.</p>
<p> </p>
<h2>Check Anti-Virus Whitelist</h2>
<p>Should the above solutions not work, check within your anti-virus program and make sure that the <strong>StarCitizen.exe</strong> file has been added to the program's <strong>whitelist</strong>.  If you are unsure how to do this, visit the help/support section of the website for your chosen anti-virus program.</p></div>
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