1000 lines
40 KiB
HTML
1000 lines
40 KiB
HTML
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<!DOCTYPE html>
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<html dir="ltr" lang="en-US">
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<head>
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<meta charset="utf-8" />
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<!-- v25869 -->
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<title>Roberts Space Industries Knowledge Base</title>
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<meta name="csrf-param" content="authenticity_token">
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<meta name="csrf-token" content="">
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us">
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us">
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<link rel="alternate" hreflang="es-419" href="https://support.robertsspaceindustries.com/hc/es-419">
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us">
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
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<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
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<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
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<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
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<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
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<script>
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(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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ga('create', 'UA-39586040-9', 'auto');
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ga('send', 'pageview');
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</script>
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<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
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<script>
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window.dataLayer = window.dataLayer || [];
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function gtag(){dataLayer.push(arguments);}
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gtag('js', new Date());
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gtag('config', 'G-V6MWYXRQNP');
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</script>
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<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
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<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
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<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
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<style>
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#cookiebanner {
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box-sizing: border-box;
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background-color:rgb(36,36,39);
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opacity: 0.9; width:100%;
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position: fixed;
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z-index: 2147483645;
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bottom:-800px
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}
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/* Quick Fix */
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.c-cookie-banner__content a {
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color: inherit;
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text-decoration: underline;
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}
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.c-cookie-banner__content a:hover,
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.c-cookie-banner__content a:focus {
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text-decoration: underline;
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}
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.c-cookie-banner-selectors {
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display: flex;
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align-items: center;
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justify-content: flex-start;
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padding: 0;
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flex-wrap: wrap;
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}
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.c-cookie-banner-icon {
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display: none;
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}
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</style>
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<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
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<script>
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var cfaRules = [{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"authenticator_issue",
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"select":[
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360004791554,
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360004738833,
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360004791074,
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360004791594,
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360004790894,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"hacked_accounts",
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"select":[
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360004790894,
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360004791074,
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360004738833,
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360004791554,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"recover_account",
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"select":[
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360004790894,
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360004791074,
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360004738833,
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360004791554,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"gifted_reclaimed_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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360004739373
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"missing_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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360004739373
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]
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},
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{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"refund",
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"select":[
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360004791614
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"track_package",
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"select":[
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360004791614,
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360004792074
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"wrong_or_damaged_merchandise",
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"select":[
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360004791614,
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360004792074
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_black_screen",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_installation_issue",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_launcher_or_game",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_other",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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||
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]
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},{
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"fieldType":"tagger",
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"field":360004797474,
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"value":"reward_or_discount_coupon_missing",
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"select":[
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360004739553
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],
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"formId":360000074234,
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"requireds":[
|
||
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360004739553
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||
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]
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||
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},{
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"fieldType":"tagger",
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"field":360004797474,
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"value":"subscription_payment",
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"select":[
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360004739573
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],
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"formId":360000074234,
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|
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"requireds":[
|
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360004739573
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||
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]
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},{
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"fieldType":"tagger",
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"field":360004797794,
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"value":"invite_a_developer",
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"select":[
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360004797834,
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360004758253,
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360004745213,
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360004798474,
|
||
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360004798654,
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360004811454
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||
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],
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"formId":360000074254,
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"requireds":[
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360004798474,
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360004797834,
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360004798654,
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360004811454,
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360004758253,
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360004745213
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||
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]
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}];</script>
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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</head>
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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<section class="c-cookie-banner banner">
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<header class="c-cookie-banner__header top">
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<h2>[#TITLE#]</h2>
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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<li class="banner-accept-button" id="allow-selected">
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Allow selection
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</li>
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<li class="or">or</li>
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<li class="banner-accept-button" id="allow-all">
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[#ACCEPT#]
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</li>
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</ul>
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</header>
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<div class="c-cookie-banner__content-wrapper banner-text">
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<div class="c-cookie-banner__content">
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[#TEXT#]
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</div>
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</div>
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<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item">
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<li>
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<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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</li>
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</div>
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
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||
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<li class="show-more-button" id="show-more">
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||
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<span class="banner-accept-button show">[#DETAILS#]
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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</svg>
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</span>
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<span class="banner-accept-button hide">Hide details
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<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
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||
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<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
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||
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</svg>
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||
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</span>
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||
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</li>
|
||
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</div>
|
||
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</ul>
|
||
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<div class="expendable">
|
||
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<div class="tab">
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||
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<div class="tab-headers" data-tab-active="1">
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<div class="tab-header active" tab="1">
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||
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[#COOKIESOVERVIEW#]
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||
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</div>
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||
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<div class="tab-header" tab="2">
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||
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[#ABOUTCOOKIES#]
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||
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</div>
|
||
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</div>
|
||
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<div class="tab-contents">
|
||
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|
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
|
||
|
|
<div class="list-categories">
|
||
|
|
<div class="category category_displayed" cat="1">
|
||
|
|
[#COOKIETYPE_NECESSARY#]
|
||
|
|
</div>
|
||
|
|
<div class="category" cat="2">
|
||
|
|
[#COOKIETYPE_STATISTICS#]
|
||
|
|
</div>
|
||
|
|
<div class="category" cat="3">
|
||
|
|
[#COOKIETYPE_ADVERTISING#]
|
||
|
|
</div>
|
||
|
|
<div class="category" cat="4">
|
||
|
|
[#COOKIETYPE_PREFERENCE#]
|
||
|
|
</div>
|
||
|
|
<div class="category" cat="5">
|
||
|
|
[#COOKIETYPE_UNCLASSIFIED#]
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
<div class="selector-category">
|
||
|
|
<select id="select-category">
|
||
|
|
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
|
||
|
|
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
||
|
|
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
||
|
|
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
|
||
|
|
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
|
||
|
|
</select>
|
||
|
|
</div>
|
||
|
|
<div class="category-contents">
|
||
|
|
<div class="category-content category-content__displayed" cat-content="1">
|
||
|
|
[#COOKIETYPEINTRO_NECESSARY#]
|
||
|
|
|
||
|
|
[#COOKIETABLE_NECESSARY#]
|
||
|
|
</div>
|
||
|
|
<div class="category-content" cat-content="2">
|
||
|
|
[#COOKIETYPEINTRO_STATISTICS#]
|
||
|
|
|
||
|
|
[#COOKIETABLE_STATISTICS#]
|
||
|
|
</div>
|
||
|
|
<div class="category-content" cat-content="3">
|
||
|
|
[#COOKIETYPEINTRO_ADVERTISING#]
|
||
|
|
|
||
|
|
[#COOKIETABLE_ADVERTISING#]
|
||
|
|
</div>
|
||
|
|
<div class="category-content" cat-content="4">
|
||
|
|
[#COOKIETYPEINTRO_PREFERENCE#]
|
||
|
|
|
||
|
|
[#COOKIETABLE_PREFERENCE#]
|
||
|
|
</div>
|
||
|
|
<div class="category-content" cat-content="5">
|
||
|
|
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
||
|
|
|
||
|
|
[#COOKIETABLE_UNCLASSIFIED#]
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
<div class="tab-content" tab-content="2">
|
||
|
|
<div>
|
||
|
|
[#COOKIESGENERALINTRO#]
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
</section>
|
||
|
|
</div>
|
||
|
|
|
||
|
|
<script>
|
||
|
|
function initGoogleAnalytics() {
|
||
|
|
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
|
||
|
|
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
|
||
|
|
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
||
|
|
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
||
|
|
|
||
|
|
ga('create', 'UA-39586040-9', 'auto');
|
||
|
|
ga('set', 'anonymizeIp', true)
|
||
|
|
ga('send', 'pageview');
|
||
|
|
}
|
||
|
|
|
||
|
|
window.addEventListener('CookiebotOnConsentReady', () => {
|
||
|
|
if(Cookiebot.consent.statistics) {
|
||
|
|
initGoogleAnalytics();
|
||
|
|
}
|
||
|
|
});
|
||
|
|
|
||
|
|
var cookieBannerSliderPos = 0;
|
||
|
|
|
||
|
|
function showCookieBanner() {
|
||
|
|
var cookiebanner = document.getElementById("cookiebanner");
|
||
|
|
var dialogHeight = parseInt(cookiebanner.offsetHeight);
|
||
|
|
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
|
||
|
|
cookieBannerSliderPos += 4;
|
||
|
|
if (cookieBannerSliderPos < dialogHeight) {
|
||
|
|
setTimeout(function () {
|
||
|
|
showCookieBanner();
|
||
|
|
}, 1);
|
||
|
|
} else {
|
||
|
|
cookieBannerSliderPos = 0;
|
||
|
|
cookiebanner.style.bottom = "0px";
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
function hideCookieBanner() {
|
||
|
|
var cookiebanner = document.getElementById("cookiebanner");
|
||
|
|
cookiebanner.style.display = "none";
|
||
|
|
}
|
||
|
|
|
||
|
|
function callbackExpand() {
|
||
|
|
var cookiebanner = document.getElementById("cookiebanner");
|
||
|
|
if(cookiebanner.classList.contains('expended')) {
|
||
|
|
cookiebanner.classList.remove('expended');
|
||
|
|
} else {
|
||
|
|
cookiebanner.classList.add('expended');
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
var previousTabNumber = 1;
|
||
|
|
function callbackHeaders(e) {
|
||
|
|
const tabs = document.querySelectorAll('.tab-header');
|
||
|
|
for (i = 0; i < tabs.length; ++i) {
|
||
|
|
tabs[i].classList.remove('active');
|
||
|
|
}
|
||
|
|
e.currentTarget.classList.add('active');
|
||
|
|
const tabNumber = e.currentTarget.getAttribute('tab');
|
||
|
|
const tabHeaders = document.querySelector('.tab-headers');
|
||
|
|
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
||
|
|
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
|
||
|
|
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
||
|
|
previousNode.classList.remove('tab-content__displayed');
|
||
|
|
node.classList.add('tab-content__displayed');
|
||
|
|
previousTabNumber = tabNumber;
|
||
|
|
}
|
||
|
|
|
||
|
|
|
||
|
|
var previousCatNumber = 1;
|
||
|
|
function callbackCategory(e) {
|
||
|
|
const categories = document.querySelectorAll('.list-categories .category');
|
||
|
|
for (i = 0; i < categories.length; ++i) {
|
||
|
|
categories[i].classList.remove('category_displayed');
|
||
|
|
}
|
||
|
|
e.currentTarget.classList.add('category_displayed');
|
||
|
|
const catNumber = e.currentTarget.getAttribute('cat');
|
||
|
|
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
|
|
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
|
|
previousNode.classList.remove('category-content__displayed');
|
||
|
|
node.classList.add('category-content__displayed');
|
||
|
|
previousCatNumber = catNumber;
|
||
|
|
}
|
||
|
|
|
||
|
|
function callbackAllowSelected() {
|
||
|
|
const statisticsAllowed = document.getElementById('statistics').checked;
|
||
|
|
const marketingAllowed = document.getElementById('advertising').checked;
|
||
|
|
const preferenceAllowed = document.getElementById('preference').checked;
|
||
|
|
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
|
||
|
|
hideCookieBanner()
|
||
|
|
}
|
||
|
|
|
||
|
|
function callbackAllowAll() {
|
||
|
|
Cookiebot.submitConsent();
|
||
|
|
hideCookieBanner()
|
||
|
|
}
|
||
|
|
|
||
|
|
function callbackChangeSelect(e) {
|
||
|
|
|
||
|
|
const catNumber = e.currentTarget.value;
|
||
|
|
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
||
|
|
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
||
|
|
previousNode.classList.remove('category-content__displayed');
|
||
|
|
node.classList.add('category-content__displayed');
|
||
|
|
previousCatNumber = catNumber;
|
||
|
|
}
|
||
|
|
|
||
|
|
function bindEvent() {
|
||
|
|
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
||
|
|
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
||
|
|
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
|
||
|
|
|
||
|
|
const headers = document.querySelectorAll('.tab-header');
|
||
|
|
for(var i=0; i < headers.length; i++) {
|
||
|
|
headers[i].addEventListener('click', callbackHeaders);
|
||
|
|
}
|
||
|
|
const categories = document.querySelectorAll('.category');
|
||
|
|
for(var i=0; i < categories.length; i++) {
|
||
|
|
categories[i].addEventListener('click', callbackCategory);
|
||
|
|
}
|
||
|
|
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
||
|
|
}
|
||
|
|
bindEvent();
|
||
|
|
</script>
|
||
|
|
|
||
|
|
<header class="header">
|
||
|
|
<div class="header_user">
|
||
|
|
<nav class="header_user--desktop">
|
||
|
|
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us&locale=en-us">Sign in</a>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
</nav>
|
||
|
|
|
||
|
|
</div>
|
||
|
|
|
||
|
|
<div class="header_nav">
|
||
|
|
|
||
|
|
<div class="header_nav--desktop">
|
||
|
|
<a class="menu-logo" href="https://robertsspaceindustries.com">
|
||
|
|
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
|
||
|
|
</a>
|
||
|
|
|
||
|
|
<a title="Home" href="/hc/en-us"> Knowledge base </a>
|
||
|
|
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
|
||
|
|
</div>
|
||
|
|
|
||
|
|
<div class="header_nav--mobile">
|
||
|
|
|
||
|
|
<a class="submit-request" role="button" href="/hc/en-us/requests/new">Submit a request</a>
|
||
|
|
|
||
|
|
<div class="header_nav--expand" tabindex="0">
|
||
|
|
<span class="nav-burger"></span>
|
||
|
|
<div class="header_nav--expand-menu header_nav--expand-menu__left">
|
||
|
|
|
||
|
|
<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
|
||
|
|
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
|
||
|
|
</a>
|
||
|
|
|
||
|
|
<a title="Home" href="/hc/en-us"> Knowledge base </a>
|
||
|
|
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
|
||
|
|
|
||
|
|
|
||
|
|
<div class="ticket-link">
|
||
|
|
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us&locale=en-us">Sign in</a>
|
||
|
|
|
||
|
|
</div>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
|
||
|
|
<div class="header_search">
|
||
|
|
<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form>
|
||
|
|
</div>
|
||
|
|
|
||
|
|
</header>
|
||
|
|
|
||
|
|
<main role="main">
|
||
|
|
<section class="section hero">
|
||
|
|
<div class="hero-inner">
|
||
|
|
|
||
|
|
<h1 class="hero-header">Use the search bar
|
||
|
|
<br>or browse articles!</h1>
|
||
|
|
|
||
|
|
<div class="hero-links">
|
||
|
|
<h3>other ways to find help</h3>
|
||
|
|
<div class="hero-links--container">
|
||
|
|
|
||
|
|
<a href="https://robertsspaceindustries.com/playstarcitizen">
|
||
|
|
<span class="logo-link"></span>
|
||
|
|
<h5>Learn the basics!</h5>
|
||
|
|
<p>how to play guide</p>
|
||
|
|
</a>
|
||
|
|
|
||
|
|
<a href="https://issue-council.robertsspaceindustries.com/">
|
||
|
|
<span class="logo-link"></span>
|
||
|
|
<h5>Found a bug?</h5>
|
||
|
|
<p>check rsi issue council</p>
|
||
|
|
</a>
|
||
|
|
|
||
|
|
<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
|
||
|
|
<span class="logo-spectrum"></span>
|
||
|
|
<h5>Community forum</h5>
|
||
|
|
<p>Spectrum</p>
|
||
|
|
</a>
|
||
|
|
|
||
|
|
</div>
|
||
|
|
<a class="submit-request arrow" role="button" href="/hc/en-us/requests/new">Submit a request</a>
|
||
|
|
</div>
|
||
|
|
|
||
|
|
|
||
|
|
</div>
|
||
|
|
|
||
|
|
|
||
|
|
</section>
|
||
|
|
|
||
|
|
<div class="container container--home">
|
||
|
|
<section class="knowledge-base">
|
||
|
|
<section class="categories blocks">
|
||
|
|
<ul class="blocks-list">
|
||
|
|
|
||
|
|
|
||
|
|
<li class="blocks-item">
|
||
|
|
<svg id="top-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="top-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
|
||
|
|
<a href='/hc/en-us/categories/360000295274-Updates-and-Info' class="blocks-item-link">
|
||
|
|
<h4 class="blocks-item-title">Updates and Info</h4>
|
||
|
|
<p class="blocks-item-description">Get all the latest announcements and updates on our releases.</p>
|
||
|
|
</a>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="blocks-item">
|
||
|
|
<svg id="top-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="top-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
|
||
|
|
<a href='/hc/en-us/categories/360000783053-New-Players' class="blocks-item-link">
|
||
|
|
<h4 class="blocks-item-title">New Players</h4>
|
||
|
|
<p class="blocks-item-description">Welcome to the 'Verse!</p>
|
||
|
|
</a>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="blocks-item">
|
||
|
|
<svg id="top-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="top-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
|
||
|
|
<a href='/hc/en-us/categories/202530357-Account' class="blocks-item-link">
|
||
|
|
<h4 class="blocks-item-title">Account</h4>
|
||
|
|
<p class="blocks-item-description">Login issues, account security and change of account details</p>
|
||
|
|
</a>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="blocks-item">
|
||
|
|
<svg id="top-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="top-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
|
||
|
|
<a href='/hc/en-us/categories/202540168-Game-Support' class="blocks-item-link">
|
||
|
|
<h4 class="blocks-item-title">Game Support</h4>
|
||
|
|
<p class="blocks-item-description">How to download, play and customise Star Citizen</p>
|
||
|
|
</a>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="blocks-item">
|
||
|
|
<svg id="top-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="top-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
|
||
|
|
<a href='/hc/en-us/categories/202530337-Technical-Support' class="blocks-item-link">
|
||
|
|
<h4 class="blocks-item-title">Technical Support</h4>
|
||
|
|
<p class="blocks-item-description">Technical issues relating to downloading, installing or playing Star Citizen</p>
|
||
|
|
</a>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="blocks-item">
|
||
|
|
<svg id="top-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="top-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-left" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
<svg id="bottom-right" class="blocks-dots" xmlns="http://www.w3.org/2000/svg" width="6px" height="6px">
|
||
|
|
<rect width="6" height="6" fill="#E95A00" />
|
||
|
|
</svg>
|
||
|
|
|
||
|
|
<a href='/hc/en-us/categories/202530347-Payments-Billing' class="blocks-item-link">
|
||
|
|
<h4 class="blocks-item-title">Payments & Billing</h4>
|
||
|
|
<p class="blocks-item-description">Issues relating to Orders, Merchandise & Subscriptions.</p>
|
||
|
|
</a>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
</ul>
|
||
|
|
|
||
|
|
</section>
|
||
|
|
|
||
|
|
|
||
|
|
</section>
|
||
|
|
|
||
|
|
</div>
|
||
|
|
<div class="recommended">
|
||
|
|
|
||
|
|
<div class="container">
|
||
|
|
|
||
|
|
<div>
|
||
|
|
<div data-app="recent-activity" data-url="/hc/api/internal/recent_activities?locale=en-us"></div>
|
||
|
|
</div>
|
||
|
|
|
||
|
|
<div>
|
||
|
|
|
||
|
|
<section class="articles">
|
||
|
|
<h3>Promoted articles</h3>
|
||
|
|
<ul class="article-list promoted-articles">
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/360056254754-Star-Citizen-Alpha-4-0-2-Known-Issues">Star Citizen Alpha 4.0.2 Known Issues</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Thrysurr-CIG</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2020-10-22T16:37:13Z" title="2020-10-22T16:37:13Z" data-datetime="relative">October 22, 2020 16:37</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/4412072301463-Pledge-Items-Lost-on-Death">Pledge Items Lost on Death</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Thrysurr-CIG</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2021-11-02T18:10:16Z" title="2021-11-02T18:10:16Z" data-datetime="relative">November 02, 2021 18:10</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/4412097447063-Emergency-Rescue-Beacon-Keybind-Issues">Emergency Rescue Beacon Keybind Issues</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Thrysurr-CIG</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2021-11-02T19:15:12Z" title="2021-11-02T19:15:12Z" data-datetime="relative">November 02, 2021 19:15</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/360012619613-In-Game-Character-Issues">In-Game Character Issues</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Thrysurr-CIG</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2018-11-26T16:45:41Z" title="2018-11-26T16:45:41Z" data-datetime="relative">November 26, 2018 16:45</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/360038392713-Missing-Ship-and-Personal-Equipment">Missing Ship and Personal Equipment</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Thrysurr-CIG</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2019-11-05T15:33:48Z" title="2019-11-05T15:33:48Z" data-datetime="relative">November 05, 2019 15:33</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/360037490754-Get-Started-Checklist">Get Started: Checklist</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Thrysurr-CIG</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2019-10-27T17:26:00Z" title="2019-10-27T17:26:00Z" data-datetime="relative">October 27, 2019 17:26</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/360042417374-Star-Citizen-Minimum-System-Requirements">Star Citizen Minimum System Requirements</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Proxus</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2020-02-03T14:48:39Z" title="2020-02-03T14:48:39Z" data-datetime="relative">February 03, 2020 14:48</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/360025028633-Getting-Started-in-the-Verse">Getting Started in the 'Verse</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Zolarix</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2019-06-18T14:53:56Z" title="2019-06-18T14:53:56Z" data-datetime="relative">June 18, 2019 14:53</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/360053331474-RSI-Account-Security-Overview">RSI Account Security Overview</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Thrysurr-CIG</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2020-09-10T20:31:25Z" title="2020-09-10T20:31:25Z" data-datetime="relative">September 10, 2020 20:31</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/115009965628-Protect-your-account-with-an-Authenticator">Protect your account with an Authenticator</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Thrysurr-CIG</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2017-07-04T16:05:18Z" title="2017-07-04T16:05:18Z" data-datetime="relative">July 04, 2017 16:05</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/360041509433-Character-Repair">Character Repair</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Thrysurr-CIG</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2020-01-06T13:40:49Z" title="2020-01-06T13:40:49Z" data-datetime="relative">January 06, 2020 13:40</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/115009643527-Bug-Reports-Using-the-Issue-Council">Bug Reports: Using the Issue Council</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Zolarix</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2017-06-30T14:24:06Z" title="2017-06-30T14:24:06Z" data-datetime="relative">June 30, 2017 14:24</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/360000065688-Send-In-Game-Files-for-RSI-Support">Send In-Game Files for RSI Support</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Zolarix</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2018-01-19T23:20:56Z" title="2018-01-19T23:20:56Z" data-datetime="relative">January 19, 2018 23:20</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<li class="recent-activity-item">
|
||
|
|
<a class="recent-activity-item-parent" href="/hc/en-us/articles/360000081887-Guide-to-Graphic-Issues">Guide to Graphic Issues</a>
|
||
|
|
<a class="recent-activity-item-link" href="">Thrysurr-CIG</a>
|
||
|
|
<div class="recent-activity-item-meta">
|
||
|
|
<div class="recent-activity-item-time"><time datetime="2018-01-22T16:09:45Z" title="2018-01-22T16:09:45Z" data-datetime="relative">January 22, 2018 16:09</time></div>
|
||
|
|
</div>
|
||
|
|
</li>
|
||
|
|
|
||
|
|
|
||
|
|
</ul>
|
||
|
|
</section>
|
||
|
|
|
||
|
|
</div>
|
||
|
|
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
</main>
|
||
|
|
|
||
|
|
<footer class="footer">
|
||
|
|
<div class="footer-inner">
|
||
|
|
|
||
|
|
<div class="footer-logo">
|
||
|
|
<img class="footer-logo__img footer-logo__img--rsi" src="/hc/theming_assets/01HZPM4QSJRDFYJ7AKA6R9VX4J" alt="Logo">
|
||
|
|
<img class="footer-logo__img footer-logo__img--cig" src="/hc/theming_assets/01HZPM4S41CAMQF2XN2MZPDEWX" alt="Logo">
|
||
|
|
</div>
|
||
|
|
|
||
|
|
<p>
|
||
|
|
©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
|
||
|
|
</p>
|
||
|
|
</div>
|
||
|
|
</footer>
|
||
|
|
|
||
|
|
|
||
|
|
<!-- / -->
|
||
|
|
|
||
|
|
|
||
|
|
<script src="//static.zdassets.com/hc/assets/en-us.da0ef8375595a2825b13.js"></script>
|
||
|
|
<script src="https://cloudimperiumservicesllc.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="450874" data-return-to="https://support.robertsspaceindustries.com/hc/en-us" data-theme="hc" data-locale="en-us" data-auth-origin="450874,true,true"></script>
|
||
|
|
|
||
|
|
<script type="text/javascript">
|
||
|
|
/*
|
||
|
|
|
||
|
|
Greetings sourcecode lurker!
|
||
|
|
|
||
|
|
This is for internal Zendesk and legacy usage,
|
||
|
|
we don't support or guarantee any of these values
|
||
|
|
so please don't build stuff on top of them.
|
||
|
|
|
||
|
|
*/
|
||
|
|
|
||
|
|
HelpCenter = {};
|
||
|
|
HelpCenter.account = {"subdomain":"cloudimperiumservicesllc","environment":"production","name":"Cloud Imperium Games"};
|
||
|
|
HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]};
|
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