911 lines
39 KiB
HTML
911 lines
39 KiB
HTML
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<!DOCTYPE html>
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<html dir="ltr" lang="en-US">
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<head>
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<meta charset="utf-8" />
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<!-- v25864 -->
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<title>Install the Star Citizen PTU – Roberts Space Industries Knowledge Base</title>
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<meta name="csrf-param" content="authenticity_token">
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<meta name="csrf-token" content="">
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<meta name="description" content="PTU STATUS: 4.1.0 - All Backers LIVE STATUS: 4.0.2 The RSI Launcher integrates both the LIVE and PTU versions of the game into a..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
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<meta property="og:type" content="website" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
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<meta property="og:title" content="Install the Star Citizen PTU" />
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<meta property="og:description" content="PTU STATUS: 4.1.0 - All Backers
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LIVE STATUS: 4.0.2
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The RSI Launcher integrates both the LIVE and PTU versions of the game into a single launcher. This means that you will only need to use ..." />
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/360000668488-Install-the-Star-Citizen-PTU" />
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000668488-Install-the-Star-Citizen-PTU">
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000668488-Install-the-Star-Citizen-PTU">
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/360000668488-Install-the-Star-Citizen-PTU">
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
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<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
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<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
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<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
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<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
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<script>
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(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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ga('create', 'UA-39586040-9', 'auto');
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ga('send', 'pageview');
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</script>
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<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
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<script>
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window.dataLayer = window.dataLayer || [];
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function gtag(){dataLayer.push(arguments);}
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gtag('js', new Date());
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gtag('config', 'G-V6MWYXRQNP');
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</script>
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<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
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<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
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<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
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<style>
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#cookiebanner {
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box-sizing: border-box;
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background-color:rgb(36,36,39);
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opacity: 0.9; width:100%;
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position: fixed;
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z-index: 2147483645;
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bottom:-800px
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}
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/* Quick Fix */
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.c-cookie-banner__content a {
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color: inherit;
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text-decoration: underline;
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}
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.c-cookie-banner__content a:hover,
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.c-cookie-banner__content a:focus {
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text-decoration: underline;
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}
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.c-cookie-banner-selectors {
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display: flex;
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align-items: center;
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justify-content: flex-start;
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padding: 0;
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flex-wrap: wrap;
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}
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.c-cookie-banner-icon {
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display: none;
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}
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</style>
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<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
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<script>
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var cfaRules = [{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"authenticator_issue",
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"select":[
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360004791554,
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360004738833,
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360004791074,
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360004791594,
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360004790894,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"hacked_accounts",
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"select":[
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360004790894,
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],
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"formId":360000074074,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"recover_account",
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"select":[
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360004790894,
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360004791074,
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360004738833,
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360004791554,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"gifted_reclaimed_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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360004739373
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"missing_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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360004739373
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]
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},
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{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"refund",
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"select":[
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360004791614
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"track_package",
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"select":[
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360004791614,
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360004792074
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"wrong_or_damaged_merchandise",
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"select":[
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360004791614,
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360004792074
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_black_screen",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_installation_issue",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_launcher_or_game",
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"select":[
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360004791914
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],
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"formId":360000070293,
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"requireds":[
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},{
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"fieldType":"tagger",
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"field":360004793634,
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"value":"tech_support_other",
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"select":[
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360004791914
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"formId":360000070293,
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"requireds":[
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]
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},{
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"fieldType":"tagger",
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"field":360004797474,
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"value":"reward_or_discount_coupon_missing",
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"select":[
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360004739553
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],
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"formId":360000074234,
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"requireds":[
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360004739553
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]
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},{
|
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"fieldType":"tagger",
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"field":360004797474,
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|
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"value":"subscription_payment",
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"select":[
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360004739573
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],
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"formId":360000074234,
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"requireds":[
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360004739573
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]
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},{
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"fieldType":"tagger",
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"field":360004797794,
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"value":"invite_a_developer",
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"select":[
|
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360004797834,
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360004758253,
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360004798474,
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360004798654,
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360004811454
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],
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"formId":360000074254,
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"requireds":[
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360004811454,
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360004758253,
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]
|
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}];</script>
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|||
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<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
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|||
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</head>
|
|||
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<body class="">
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<div id="cookiebanner" class="cig-cookie-banner">
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|||
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<section class="c-cookie-banner banner">
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|||
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<header class="c-cookie-banner__header top">
|
|||
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<h2>[#TITLE#]</h2>
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|||
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|
|||
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<ul class="c-cookie-banner__buttons banner-accept-buttons">
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|||
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<li class="banner-accept-button" id="allow-selected">
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|||
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Allow selection
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|||
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</li>
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|||
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<li class="or">or</li>
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|||
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<li class="banner-accept-button" id="allow-all">
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|||
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[#ACCEPT#]
|
|||
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</li>
|
|||
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</ul>
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|||
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</header>
|
|||
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|
|||
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<div class="c-cookie-banner__content-wrapper banner-text">
|
|||
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<div class="c-cookie-banner__content">
|
|||
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[#TEXT#]
|
|||
|
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</div>
|
|||
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</div>
|
|||
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|
|||
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<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
|
|||
|
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<div class="c-cookie-banner-selectors__item">
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|||
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<li>
|
|||
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<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
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|||
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</li>
|
|||
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</div>
|
|||
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|
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<div class="c-cookie-banner-selectors__item">
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|||
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<li>
|
|||
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<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
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|||
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</li>
|
|||
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</div>
|
|||
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|
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<div class="c-cookie-banner-selectors__item">
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|||
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<li>
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|||
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<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
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|||
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</li>
|
|||
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</div>
|
|||
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|
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<div class="c-cookie-banner-selectors__item">
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|||
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<li>
|
|||
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<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
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|||
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</li>
|
|||
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</div>
|
|||
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|
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<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
|
|||
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<li class="show-more-button" id="show-more">
|
|||
|
|
<span class="banner-accept-button show">[#DETAILS#]
|
|||
|
|
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
|||
|
|
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
|||
|
|
</svg>
|
|||
|
|
</span>
|
|||
|
|
<span class="banner-accept-button hide">Hide details
|
|||
|
|
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
|||
|
|
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
|||
|
|
</svg>
|
|||
|
|
</span>
|
|||
|
|
</li>
|
|||
|
|
</div>
|
|||
|
|
</ul>
|
|||
|
|
|
|||
|
|
<div class="expendable">
|
|||
|
|
<div class="tab">
|
|||
|
|
<div class="tab-headers" data-tab-active="1">
|
|||
|
|
<div class="tab-header active" tab="1">
|
|||
|
|
[#COOKIESOVERVIEW#]
|
|||
|
|
</div>
|
|||
|
|
<div class="tab-header" tab="2">
|
|||
|
|
[#ABOUTCOOKIES#]
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="tab-contents">
|
|||
|
|
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
|
|||
|
|
<div class="list-categories">
|
|||
|
|
<div class="category category_displayed" cat="1">
|
|||
|
|
[#COOKIETYPE_NECESSARY#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category" cat="2">
|
|||
|
|
[#COOKIETYPE_STATISTICS#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category" cat="3">
|
|||
|
|
[#COOKIETYPE_ADVERTISING#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category" cat="4">
|
|||
|
|
[#COOKIETYPE_PREFERENCE#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category" cat="5">
|
|||
|
|
[#COOKIETYPE_UNCLASSIFIED#]
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="selector-category">
|
|||
|
|
<select id="select-category">
|
|||
|
|
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
|
|||
|
|
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
|||
|
|
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
|||
|
|
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
|
|||
|
|
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
|
|||
|
|
</select>
|
|||
|
|
</div>
|
|||
|
|
<div class="category-contents">
|
|||
|
|
<div class="category-content category-content__displayed" cat-content="1">
|
|||
|
|
[#COOKIETYPEINTRO_NECESSARY#]
|
|||
|
|
|
|||
|
|
[#COOKIETABLE_NECESSARY#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category-content" cat-content="2">
|
|||
|
|
[#COOKIETYPEINTRO_STATISTICS#]
|
|||
|
|
|
|||
|
|
[#COOKIETABLE_STATISTICS#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category-content" cat-content="3">
|
|||
|
|
[#COOKIETYPEINTRO_ADVERTISING#]
|
|||
|
|
|
|||
|
|
[#COOKIETABLE_ADVERTISING#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category-content" cat-content="4">
|
|||
|
|
[#COOKIETYPEINTRO_PREFERENCE#]
|
|||
|
|
|
|||
|
|
[#COOKIETABLE_PREFERENCE#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category-content" cat-content="5">
|
|||
|
|
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
|||
|
|
|
|||
|
|
[#COOKIETABLE_UNCLASSIFIED#]
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="tab-content" tab-content="2">
|
|||
|
|
<div>
|
|||
|
|
[#COOKIESGENERALINTRO#]
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</section>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<script>
|
|||
|
|
function initGoogleAnalytics() {
|
|||
|
|
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
|
|||
|
|
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
|
|||
|
|
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
|||
|
|
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
|||
|
|
|
|||
|
|
ga('create', 'UA-39586040-9', 'auto');
|
|||
|
|
ga('set', 'anonymizeIp', true)
|
|||
|
|
ga('send', 'pageview');
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
window.addEventListener('CookiebotOnConsentReady', () => {
|
|||
|
|
if(Cookiebot.consent.statistics) {
|
|||
|
|
initGoogleAnalytics();
|
|||
|
|
}
|
|||
|
|
});
|
|||
|
|
|
|||
|
|
var cookieBannerSliderPos = 0;
|
|||
|
|
|
|||
|
|
function showCookieBanner() {
|
|||
|
|
var cookiebanner = document.getElementById("cookiebanner");
|
|||
|
|
var dialogHeight = parseInt(cookiebanner.offsetHeight);
|
|||
|
|
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
|
|||
|
|
cookieBannerSliderPos += 4;
|
|||
|
|
if (cookieBannerSliderPos < dialogHeight) {
|
|||
|
|
setTimeout(function () {
|
|||
|
|
showCookieBanner();
|
|||
|
|
}, 1);
|
|||
|
|
} else {
|
|||
|
|
cookieBannerSliderPos = 0;
|
|||
|
|
cookiebanner.style.bottom = "0px";
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function hideCookieBanner() {
|
|||
|
|
var cookiebanner = document.getElementById("cookiebanner");
|
|||
|
|
cookiebanner.style.display = "none";
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function callbackExpand() {
|
|||
|
|
var cookiebanner = document.getElementById("cookiebanner");
|
|||
|
|
if(cookiebanner.classList.contains('expended')) {
|
|||
|
|
cookiebanner.classList.remove('expended');
|
|||
|
|
} else {
|
|||
|
|
cookiebanner.classList.add('expended');
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
var previousTabNumber = 1;
|
|||
|
|
function callbackHeaders(e) {
|
|||
|
|
const tabs = document.querySelectorAll('.tab-header');
|
|||
|
|
for (i = 0; i < tabs.length; ++i) {
|
|||
|
|
tabs[i].classList.remove('active');
|
|||
|
|
}
|
|||
|
|
e.currentTarget.classList.add('active');
|
|||
|
|
const tabNumber = e.currentTarget.getAttribute('tab');
|
|||
|
|
const tabHeaders = document.querySelector('.tab-headers');
|
|||
|
|
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
|||
|
|
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
|
|||
|
|
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
|||
|
|
previousNode.classList.remove('tab-content__displayed');
|
|||
|
|
node.classList.add('tab-content__displayed');
|
|||
|
|
previousTabNumber = tabNumber;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
|
|||
|
|
var previousCatNumber = 1;
|
|||
|
|
function callbackCategory(e) {
|
|||
|
|
const categories = document.querySelectorAll('.list-categories .category');
|
|||
|
|
for (i = 0; i < categories.length; ++i) {
|
|||
|
|
categories[i].classList.remove('category_displayed');
|
|||
|
|
}
|
|||
|
|
e.currentTarget.classList.add('category_displayed');
|
|||
|
|
const catNumber = e.currentTarget.getAttribute('cat');
|
|||
|
|
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
|||
|
|
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
|||
|
|
previousNode.classList.remove('category-content__displayed');
|
|||
|
|
node.classList.add('category-content__displayed');
|
|||
|
|
previousCatNumber = catNumber;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function callbackAllowSelected() {
|
|||
|
|
const statisticsAllowed = document.getElementById('statistics').checked;
|
|||
|
|
const marketingAllowed = document.getElementById('advertising').checked;
|
|||
|
|
const preferenceAllowed = document.getElementById('preference').checked;
|
|||
|
|
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
|
|||
|
|
hideCookieBanner()
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function callbackAllowAll() {
|
|||
|
|
Cookiebot.submitConsent();
|
|||
|
|
hideCookieBanner()
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function callbackChangeSelect(e) {
|
|||
|
|
|
|||
|
|
const catNumber = e.currentTarget.value;
|
|||
|
|
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
|||
|
|
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
|||
|
|
previousNode.classList.remove('category-content__displayed');
|
|||
|
|
node.classList.add('category-content__displayed');
|
|||
|
|
previousCatNumber = catNumber;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function bindEvent() {
|
|||
|
|
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
|||
|
|
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
|||
|
|
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
|
|||
|
|
|
|||
|
|
const headers = document.querySelectorAll('.tab-header');
|
|||
|
|
for(var i=0; i < headers.length; i++) {
|
|||
|
|
headers[i].addEventListener('click', callbackHeaders);
|
|||
|
|
}
|
|||
|
|
const categories = document.querySelectorAll('.category');
|
|||
|
|
for(var i=0; i < categories.length; i++) {
|
|||
|
|
categories[i].addEventListener('click', callbackCategory);
|
|||
|
|
}
|
|||
|
|
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
|||
|
|
}
|
|||
|
|
bindEvent();
|
|||
|
|
</script>
|
|||
|
|
|
|||
|
|
<header class="header">
|
|||
|
|
<div class="header_user">
|
|||
|
|
<nav class="header_user--desktop">
|
|||
|
|
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F360000668488-Install-the-Star-Citizen-PTU&locale=en-us">Sign in</a>
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
</nav>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="header_nav">
|
|||
|
|
|
|||
|
|
<div class="header_nav--desktop">
|
|||
|
|
<a class="menu-logo" href="https://robertsspaceindustries.com">
|
|||
|
|
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
|
|||
|
|
</a>
|
|||
|
|
|
|||
|
|
<a title="Home" href="/hc/en-us"> Knowledge base </a>
|
|||
|
|
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="header_nav--mobile">
|
|||
|
|
|
|||
|
|
<a class="submit-request" role="button" href="/hc/en-us/requests/new">Submit a request</a>
|
|||
|
|
|
|||
|
|
<div class="header_nav--expand" tabindex="0">
|
|||
|
|
<span class="nav-burger"></span>
|
|||
|
|
<div class="header_nav--expand-menu header_nav--expand-menu__left">
|
|||
|
|
|
|||
|
|
<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
|
|||
|
|
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
|
|||
|
|
</a>
|
|||
|
|
|
|||
|
|
<a title="Home" href="/hc/en-us"> Knowledge base </a>
|
|||
|
|
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
|
|||
|
|
|
|||
|
|
|
|||
|
|
<div class="ticket-link">
|
|||
|
|
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F360000668488-Install-the-Star-Citizen-PTU&locale=en-us">Sign in</a>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="header_search">
|
|||
|
|
<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
|
|||
|
|
<main role="main">
|
|||
|
|
<div class="container-divider">
|
|||
|
|
<a class="submit-request arrow" role="button" href="/hc/en-us/requests/new">Submit a request</a>
|
|||
|
|
</div>
|
|||
|
|
<div class="sidebar">
|
|||
|
|
|
|||
|
|
<div class="hero-links">
|
|||
|
|
<h3>other ways to find help</h3>
|
|||
|
|
<div class="hero-links--container">
|
|||
|
|
<a href="https://robertsspaceindustries.com/playstarcitizen">
|
|||
|
|
<span class="logo-link"></span>
|
|||
|
|
<h5>Learn the basics!</h5>
|
|||
|
|
<p>how to play guide</p>
|
|||
|
|
</a>
|
|||
|
|
<a href="https://robertsspaceindustries.com/community/issue-council">
|
|||
|
|
<span class="logo-link"></span>
|
|||
|
|
<h5>Found a bug?</h5>
|
|||
|
|
<p>check rsi issue council</p>
|
|||
|
|
</a>
|
|||
|
|
<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
|
|||
|
|
<span class="logo-spectrum"></span>
|
|||
|
|
<h5>Helpdesk forum</h5>
|
|||
|
|
<p>spectrum community</p>
|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="article-sidebar">
|
|||
|
|
<div class="section-articles collapsible-sidebar" aria-expanded="true">
|
|||
|
|
<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
|
|||
|
|
<ul>
|
|||
|
|
|
|||
|
|
<li>
|
|||
|
|
<a href="/hc/en-us/articles/360041509433-Character-Repair" class="sidenav-item "> <span>Character Repair</span> </a>
|
|||
|
|
</li>
|
|||
|
|
|
|||
|
|
<li>
|
|||
|
|
<a href="/hc/en-us/articles/360042526733-Where-do-I-report-game-bugs-I-find" class="sidenav-item "> <span>Where do I report game bugs I find?</span> </a>
|
|||
|
|
</li>
|
|||
|
|
|
|||
|
|
<li>
|
|||
|
|
<a href="/hc/en-us/articles/360043976474-Where-do-I-report-bugs-and-give-feedback-about-the-Public-Test-Universe-PTU" class="sidenav-item "> <span>Where do I report bugs and give feedback about the Public Test Universe (PTU)?</span> </a>
|
|||
|
|
</li>
|
|||
|
|
|
|||
|
|
<li>
|
|||
|
|
<a href="/hc/en-us/articles/4409996816535-Healing-and-Medical-Treatment" class="sidenav-item "> <span>Healing and Medical Treatment</span> </a>
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<a href="/hc/en-us/articles/360019449994-How-to-Quantum-Travel" class="sidenav-item "> <span>How to Quantum Travel</span> </a>
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<a href="/hc/en-us/articles/360003091714-Arena-Commander" class="sidenav-item "> <span>Arena Commander</span> </a>
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<a href="/hc/en-us/articles/360011409454-Buying-Ships-with-aUEC" class="sidenav-item "> <span>Buying Ships with aUEC</span> </a>
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<a href="/hc/en-us/sections/115003547748-In-Game-Assistance" class="article-sidebar-item">See more</a>
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<a href="/hc/en-us/sections/115003547748-In-Game-Assistance">In-Game Assistance</a>
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<article class="article">
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<header class="article-header">
|
|||
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|
<h1 title="Install the Star Citizen PTU" class="article-title">
|
|||
|
|
Install the Star Citizen PTU
|
|||
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</h1>
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<img src="https://support.robertsspaceindustries.com/system/photos/1500236486462/spaceme.jpg" alt="Avatar" class="user-avatar"/>
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</div>
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<div class="article-meta">
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Created by: <strong>Zolarix</strong>
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<ul class="meta-group">
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<li class="meta-data"><time datetime="2025-03-16T12:06:20Z" title="2025-03-16T12:06:20Z" data-datetime="relative">March 16, 2025 12:06</time></li>
|
|||
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<li class="meta-data">Updated</li>
|
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</ul>
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</div>
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</div>
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</header>
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<section class="article-info">
|
|||
|
|
<div class="article-content">
|
|||
|
|
<div class="article-body"><p><img src="/hc/article_attachments/360003600774" alt="banner-ptu.png" width="705" height="194"></p>
|
|||
|
|
<div style="border-top: 2px solid #282927; border-bottom: 2px solid #282927; padding-left: 5px; border-radius: 5px;">
|
|||
|
|
<table style="height: 5px; width: 640px; margin-right: auto; margin-left: auto;" cellspacing="5" cellpadding="5">
|
|||
|
|
<tbody>
|
|||
|
|
<tr>
|
|||
|
|
<td style="width: 118.283px;">
|
|||
|
|
<strong>PTU STATUS:</strong> <span class="wysiwyg-color-red"><strong>4.1.0 - All Backers</strong><strong><br></strong></span>
|
|||
|
|
</td>
|
|||
|
|
<td class="wysiwyg-text-align-center" style="width: 109.717px;">
|
|||
|
|
<strong>LIVE STATUS:</strong> <span class="wysiwyg-color-green120"><strong>4.0.2</strong></span>
|
|||
|
|
</td>
|
|||
|
|
</tr>
|
|||
|
|
</tbody>
|
|||
|
|
</table>
|
|||
|
|
</div>
|
|||
|
|
<p> <span class="TextRun SCXO110686649 BCX0" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: windowtext; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: transparent; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; font-family: Calibri, Calibri_MSFontService, sans-serif; font-kerning: none; line-height: 18px;" data-contrast="auto"><span class="NormalTextRun SCXO110686649 BCX0" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; background-color: inherit;"></span></span><span class="EOP SCXO110686649 BCX0" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 18px; font-family: Calibri, Calibri_MSFontService, sans-serif;"></span></p>
|
|||
|
|
<p>The RSI Launcher integrates both the LIVE and PTU versions of the game into a single launcher. This means that you will only need to use your <strong>regular email address (or Login ID if set) and password</strong> to access both.</p>
|
|||
|
|
<p>If you have been invited to join the PTU, you will need to install and use the most up to date launcher to access the PTU version. It is still necessary to copy your account to the Public Test Universe, as explained below.</p>
|
|||
|
|
<p>You can download the RSI Launcher here: <a href="https://robertsspaceindustries.com/download" target="_blank" rel="noopener">Download</a></p>
|
|||
|
|
<p>For more information on PTU, see the <a href="/hc/en-us/articles/115013195927">Public Test Universe (PTU) FAQ</a>.</p>
|
|||
|
|
<p> </p>
|
|||
|
|
<h2 id="h_01H9N5QQBG02FENVQD5SE1SNQY">Install and join the PTU</h2>
|
|||
|
|
<p>The following steps outline how to download the launcher, install the game and login:</p>
|
|||
|
|
<ol>
|
|||
|
|
<li>Visit the <a href="https://robertsspaceindustries.com/" target="_blank" rel="noopener noreferrer">RSI website</a> and click <strong>Account</strong> in the upper right, login with your email or Login ID and password. Click <strong>Settings </strong>to open your account.<br><img src="/hc/article_attachments/360073868054" alt="SC_AccountDetailsMenu.png" width="422" height="185">
|
|||
|
|
</li>
|
|||
|
|
<li>Click the <strong>Public Test Universe</strong> tab (If this is grayed out, you do not currently have access to the PTU or it is not live).</li>
|
|||
|
|
<li>Click <strong>Copy your account to the PTU</strong>. Following this step, you should receive an email.<br><strong>Be patient</strong>: It can take some time for the email to arrive. It will arrive from <strong>no-reply@robertsspaceindustries.com</strong> with the subject "RSI Test Account Copied to Public Test Universe". If the servers are handling a high number of requests this email may be delayed in arrival.<br><br><img src="/hc/article_attachments/360040173674" alt="CopyAccountToPTU2.png">
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<p>Once this email is received, you are ready to access the PTU. You will need to re-copy your account periodically, whenever a new PTU cycle occurs or changes require accounts to be reset on the PTU.<br><img src="/hc/article_attachments/360040130494" alt="temp_ptu_copy.jpg"></p>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<p>Log in to the RSI Launcher using your <strong>email address/Login ID</strong> and the password you use on robertsspaceindustries.com.</p>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<p><span><strong>Click on the drop-down option</strong> above the Launch Game button and select the <strong>PTU</strong> option.<br><img src="/hc/article_attachments/22740730291735" alt="KB_RSILauncher-SelectServer-PTU.png" width="370" height="319"><br></span><span></span><span></span></p>
|
|||
|
|
</li>
|
|||
|
|
<li>
|
|||
|
|
<p><span>Click Install to download, and once done, Launch Game!</span></p>
|
|||
|
|
</li>
|
|||
|
|
</ol>
|
|||
|
|
<p> </p>
|
|||
|
|
<p><span>The default locations for these installations are:</span></p>
|
|||
|
|
<p><span>C:\Program Files\Roberts Space Industries\StarCitizen\</span><strong>LIVE</strong><span><br></span><span>C:\Program Files\Roberts Space Industries\StarCitizen\</span><strong>PTU</strong></p>
|
|||
|
|
<p><span>At this time the install location for the PTU cannot be changed from the location that the LIVE game files are installed to.</span></p>
|
|||
|
|
<h2 id="h_01H9N5QQBGEE6RSJM5H5VSHW3N">Access and logins</h2>
|
|||
|
|
<p>For a thorough PTU account reset, you can use the Copy account to PTU option as above to completely reset your account. You will receive another email once completed, and any changes or events that happened on your account in the PTU will be reset.</p>
|
|||
|
|
<p> </p>
|
|||
|
|
<h2 id="h_01H9N5QQBGKBPGCYPNM3XWTF2Q">More info on the current PTU</h2>
|
|||
|
|
<p>You can also check in our <a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/4?page=1&sort=hot" target="_blank" rel="noopener noreferrer">PTU forum</a> for possible issues and solutions discussed by other players. You can also post there for additional support from the community and staff.</p>
|
|||
|
|
<p> </p></div>
|
|||
|
|
|
|||
|
|
<div class="article-attachments">
|
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<ul class="attachments">
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</ul>
|
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</div>
|
|||
|
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</div>
|
|||
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</section>
|
|||
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|
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<section class="article-relatives">
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<section class="related-articles">
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<h3 class="related-articles-title">Related articles</h3>
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<ul>
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<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJcYUscaADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCEhDttFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzExNTAxMzE5NTkyNy1QdWJsaWMtVGVzdC1Vbml2ZXJzZS1QVFUtRkFRBjsIVDoJcmFua2kG--acff9e3ca0eee52e305c5b1c85b51bc9189a0cd8" rel="nofollow">Public Test Universe (PTU) FAQ</a>
|
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<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCHpC29FTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCEhDttFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzM2MDAwMzA5MzExNC1Mb2FuZXItU2hpcC1NYXRyaXgGOwhUOglyYW5raQc%3D--7cc72f1643ee9dc5be92fa1c40f8565d145ce15e" rel="nofollow">Loaner Ship Matrix</a>
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<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCCJxBtVTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCEhDttFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzM2MDA1NjI1NDc1NC1TdGFyLUNpdGl6ZW4tQWxwaGEtNC0wLTItS25vd24tSXNzdWVzBjsIVDoJcmFua2kI--71a399fc40fc9152184c982855d3c7c4624c3c83" rel="nofollow">Star Citizen Alpha 4.0.2 Known Issues</a>
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</li>
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<li>
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<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCDlyJdRTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCEhDttFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI1L2hjL2VuLXVzL2FydGljbGVzLzM2MDA0MTUwOTQzMy1DaGFyYWN0ZXItUmVwYWlyBjsIVDoJcmFua2kJ--e156ba91fd409a4fef6d1b62a0880f98ebdac29e" rel="nofollow">Character Repair</a>
|
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</li>
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<li>
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<a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCI3c0tFTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCEhDttFTADoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzM2MDAwMjU0MjczMy1Db25jaWVyZ2UtTGV2ZWxzLWFuZC1SZXdhcmRzBjsIVDoJcmFua2kK--241de9990a381195baa0128601bb161b3546bcb9" rel="nofollow">Concierge Levels and Rewards</a>
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©2012-<span id="currentYear"></span> Cloud Imperium Rights LLC, Cloud Imperium Rights Ltd., Roberts Space Industries LLC, and Roberts Space Industries International Ltd.
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/*
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