867 lines
35 KiB
HTML
867 lines
35 KiB
HTML
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<!DOCTYPE html>
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<html dir="ltr" lang="en-US">
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<head>
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<meta charset="utf-8" />
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<!-- v25864 -->
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<title>Sync Your Authenticator with RSI servers – Roberts Space Industries Knowledge Base</title>
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<meta name="csrf-param" content="authenticity_token">
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<meta name="csrf-token" content="">
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<meta name="description" content="When the Authenticator is installed to your mobile device, the time is relative to the timezone of your mobile device. This timezone may..." /><meta property="og:image" content="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" />
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<meta property="og:type" content="website" />
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<meta property="og:site_name" content="Roberts Space Industries Knowledge Base" />
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<meta property="og:title" content="Sync Your Authenticator with RSI servers" />
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<meta property="og:description" content="When the Authenticator is installed to your mobile device, the time is relative to the timezone of your mobile device. This timezone may cause issues when synchronizing with the RSI Server.
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Sync ..." />
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<meta property="og:url" content="https://support.robertsspaceindustries.com/hc/en-us/articles/115010056568-Sync-Your-Authenticator-with-RSI-servers" />
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<link rel="canonical" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115010056568-Sync-Your-Authenticator-with-RSI-servers">
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<link rel="alternate" hreflang="en-us" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115010056568-Sync-Your-Authenticator-with-RSI-servers">
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<link rel="alternate" hreflang="x-default" href="https://support.robertsspaceindustries.com/hc/en-us/articles/115010056568-Sync-Your-Authenticator-with-RSI-servers">
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-e21307f8bdfcf3fbdb5f531802f174bf.css" media="all" id="stylesheet" />
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<!-- Entypo pictograms by Daniel Bruce — www.entypo.com -->
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<link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" />
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<link rel="stylesheet" type="text/css" href="/hc/theming_assets/290051/450874/style.css?digest=30070916635799">
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<link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZPM4SDM0BWSG7AA4PMVXWCV">
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<script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script>
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<script>
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(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
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(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
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})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
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ga('create', 'UA-39586040-9', 'auto');
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ga('send', 'pageview');
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</script>
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<script async src="https://www.googletagmanager.com/gtag/js?id=G-V6MWYXRQNP"></script>
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<script>
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window.dataLayer = window.dataLayer || [];
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function gtag(){dataLayer.push(arguments);}
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gtag('js', new Date());
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gtag('config', 'G-V6MWYXRQNP');
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</script>
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<meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport" />
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<script id="CookieConsent" src="https://robertsspaceindustries.com/cookie-consent/script.js" type="text/javascript"></script>
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<script src="https://assets.zendesk.com/assets/apps/conditional_fields/latest/helpcenter.js"></script>
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<style>
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#cookiebanner {
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box-sizing: border-box;
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background-color:rgb(36,36,39);
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opacity: 0.9; width:100%;
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position: fixed;
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z-index: 2147483645;
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bottom:-800px
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}
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/* Quick Fix */
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.c-cookie-banner__content a {
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color: inherit;
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text-decoration: underline;
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}
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.c-cookie-banner__content a:hover,
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.c-cookie-banner__content a:focus {
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text-decoration: underline;
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}
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.c-cookie-banner-selectors {
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display: flex;
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align-items: center;
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justify-content: flex-start;
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padding: 0;
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flex-wrap: wrap;
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}
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.c-cookie-banner-icon {
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display: none;
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}
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</style>
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<link rel="stylesheet" href="https://robertsspaceindustries.com/rsi/static/css/cookiebot.css">
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<script>
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var cfaRules = [{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"authenticator_issue",
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"select":[
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360004791554,
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360004738833,
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360004791074,
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360004791594,
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360004790894,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"hacked_accounts",
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"select":[
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360004790894,
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360004791074,
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360004738833,
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360004791554,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004791074,
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004737673,
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"value":"recover_account",
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"select":[
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360004790894,
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360004791074,
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360004738833,
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360004791554,
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360004739013
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],
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"formId":360000074074,
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"requireds":[
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360004790894
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"gifted_reclaimed_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
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360004739373
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]
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},{
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"fieldType":"tagger",
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"field":360004740173,
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"value":"missing_pledge",
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"select":[
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360004739373,
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360004791614
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],
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"formId":360000070273,
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"requireds":[
|
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360004739373
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]
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},
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{
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"fieldType":"tagger",
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"field":360004740653,
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"value":"refund",
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"select":[
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360004791614
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],
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"formId":360000070313,
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"requireds":[
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360004791614
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]
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},{
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"fieldType":"tagger",
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"field":360004740653,
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|||
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"value":"track_package",
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"select":[
|
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360004791614,
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360004792074
|
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],
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"formId":360000070313,
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"requireds":[
|
|||
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360004791614
|
|||
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]
|
|||
|
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},{
|
|||
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"fieldType":"tagger",
|
|||
|
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"field":360004740653,
|
|||
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"value":"wrong_or_damaged_merchandise",
|
|||
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"select":[
|
|||
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360004791614,
|
|||
|
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360004792074
|
|||
|
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],
|
|||
|
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"formId":360000070313,
|
|||
|
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"requireds":[
|
|||
|
|
360004791614
|
|||
|
|
]
|
|||
|
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},{
|
|||
|
|
"fieldType":"tagger",
|
|||
|
|
"field":360004793634,
|
|||
|
|
"value":"tech_support_black_screen",
|
|||
|
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"select":[
|
|||
|
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360004791914
|
|||
|
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],
|
|||
|
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"formId":360000070293,
|
|||
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"requireds":[
|
|||
|
|
|
|||
|
|
]
|
|||
|
|
},{
|
|||
|
|
"fieldType":"tagger",
|
|||
|
|
"field":360004793634,
|
|||
|
|
"value":"tech_support_installation_issue",
|
|||
|
|
"select":[
|
|||
|
|
360004791914
|
|||
|
|
],
|
|||
|
|
"formId":360000070293,
|
|||
|
|
"requireds":[
|
|||
|
|
|
|||
|
|
]
|
|||
|
|
},{
|
|||
|
|
"fieldType":"tagger",
|
|||
|
|
"field":360004793634,
|
|||
|
|
"value":"tech_support_launcher_or_game",
|
|||
|
|
"select":[
|
|||
|
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360004791914
|
|||
|
|
],
|
|||
|
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"formId":360000070293,
|
|||
|
|
"requireds":[
|
|||
|
|
|
|||
|
|
]
|
|||
|
|
},{
|
|||
|
|
"fieldType":"tagger",
|
|||
|
|
"field":360004793634,
|
|||
|
|
"value":"tech_support_other",
|
|||
|
|
"select":[
|
|||
|
|
360004791914
|
|||
|
|
],
|
|||
|
|
"formId":360000070293,
|
|||
|
|
"requireds":[
|
|||
|
|
|
|||
|
|
]
|
|||
|
|
},{
|
|||
|
|
"fieldType":"tagger",
|
|||
|
|
"field":360004797474,
|
|||
|
|
"value":"reward_or_discount_coupon_missing",
|
|||
|
|
"select":[
|
|||
|
|
360004739553
|
|||
|
|
],
|
|||
|
|
"formId":360000074234,
|
|||
|
|
"requireds":[
|
|||
|
|
360004739553
|
|||
|
|
]
|
|||
|
|
},{
|
|||
|
|
"fieldType":"tagger",
|
|||
|
|
"field":360004797474,
|
|||
|
|
"value":"subscription_payment",
|
|||
|
|
"select":[
|
|||
|
|
360004739573
|
|||
|
|
],
|
|||
|
|
"formId":360000074234,
|
|||
|
|
"requireds":[
|
|||
|
|
360004739573
|
|||
|
|
]
|
|||
|
|
},{
|
|||
|
|
"fieldType":"tagger",
|
|||
|
|
"field":360004797794,
|
|||
|
|
"value":"invite_a_developer",
|
|||
|
|
"select":[
|
|||
|
|
360004797834,
|
|||
|
|
360004758253,
|
|||
|
|
360004745213,
|
|||
|
|
360004798474,
|
|||
|
|
360004798654,
|
|||
|
|
360004811454
|
|||
|
|
],
|
|||
|
|
"formId":360000074254,
|
|||
|
|
"requireds":[
|
|||
|
|
360004798474,
|
|||
|
|
360004797834,
|
|||
|
|
360004798654,
|
|||
|
|
360004811454,
|
|||
|
|
360004758253,
|
|||
|
|
360004745213
|
|||
|
|
]
|
|||
|
|
}];</script>
|
|||
|
|
<script type="text/javascript" src="/hc/theming_assets/290051/450874/script.js?digest=30070916635799"></script>
|
|||
|
|
</head>
|
|||
|
|
<body class="">
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
<div id="cookiebanner" class="cig-cookie-banner">
|
|||
|
|
<section class="c-cookie-banner banner">
|
|||
|
|
<header class="c-cookie-banner__header top">
|
|||
|
|
<h2>[#TITLE#]</h2>
|
|||
|
|
|
|||
|
|
<ul class="c-cookie-banner__buttons banner-accept-buttons">
|
|||
|
|
<li class="banner-accept-button" id="allow-selected">
|
|||
|
|
Allow selection
|
|||
|
|
</li>
|
|||
|
|
<li class="or">or</li>
|
|||
|
|
<li class="banner-accept-button" id="allow-all">
|
|||
|
|
[#ACCEPT#]
|
|||
|
|
</li>
|
|||
|
|
</ul>
|
|||
|
|
</header>
|
|||
|
|
|
|||
|
|
<div class="c-cookie-banner__content-wrapper banner-text">
|
|||
|
|
<div class="c-cookie-banner__content">
|
|||
|
|
[#TEXT#]
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<ul class="c-cookie-banner__selectors c-cookie-banner-selectors">
|
|||
|
|
<div class="c-cookie-banner-selectors__item">
|
|||
|
|
<li>
|
|||
|
|
<input class="c-cookie-banner-checkbox" type="checkbox" id="necessary" checked disabled name="necessary"/> <label class="c-cookie-banner-label" for="necessary">[#COOKIETYPE_NECESSARY_RAW#]</label>
|
|||
|
|
</li>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="c-cookie-banner-selectors__item">
|
|||
|
|
<li>
|
|||
|
|
<input class="c-cookie-banner-checkbox" type="checkbox" id="statistics" name="statistics"/> <label class="c-cookie-banner-label" for="statistics">[#COOKIETYPE_STATISTICS_RAW#]</label>
|
|||
|
|
</li>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="c-cookie-banner-selectors__item">
|
|||
|
|
<li>
|
|||
|
|
<input class="c-cookie-banner-checkbox" type="checkbox" id="preference" name="preference"/> <label class="c-cookie-banner-label" for="preference">[#COOKIETYPE_PREFERENCE_RAW#]</label>
|
|||
|
|
</li>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="c-cookie-banner-selectors__item">
|
|||
|
|
<li>
|
|||
|
|
<input class="c-cookie-banner-checkbox" type="checkbox" id="advertising" name="statistics"/> <label class="c-cookie-banner-label" for="advertising">[#COOKIETYPE_ADVERTISING_RAW#]</label>
|
|||
|
|
</li>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="c-cookie-banner-selectors__item c-cookie-banner-selectors__item--display-toggle">
|
|||
|
|
<li class="show-more-button" id="show-more">
|
|||
|
|
<span class="banner-accept-button show">[#DETAILS#]
|
|||
|
|
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
|||
|
|
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
|||
|
|
</svg>
|
|||
|
|
</span>
|
|||
|
|
<span class="banner-accept-button hide">Hide details
|
|||
|
|
<svg class="c-cookie-banner-icon" width="11px" height="11px" viewBox="0 0 11 11" version="1.1" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns="http://www.w3.org/2000/svg">
|
|||
|
|
<path d="M9 5.5L1.53627e-14 6.35048e-14L2.87 5.46L1.53627e-14 11L9 5.5Z" transform="matrix(1.192488E-08 1 -1 1.192488E-08 11 1)" id="Shape" fill="#FFFFFF" stroke="none" ></path>
|
|||
|
|
</svg>
|
|||
|
|
</span>
|
|||
|
|
</li>
|
|||
|
|
</div>
|
|||
|
|
</ul>
|
|||
|
|
|
|||
|
|
<div class="expendable">
|
|||
|
|
<div class="tab">
|
|||
|
|
<div class="tab-headers" data-tab-active="1">
|
|||
|
|
<div class="tab-header active" tab="1">
|
|||
|
|
[#COOKIESOVERVIEW#]
|
|||
|
|
</div>
|
|||
|
|
<div class="tab-header" tab="2">
|
|||
|
|
[#ABOUTCOOKIES#]
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="tab-contents">
|
|||
|
|
<div class="tab-content tab-content-category tab-content__displayed" tab-content="1">
|
|||
|
|
<div class="list-categories">
|
|||
|
|
<div class="category category_displayed" cat="1">
|
|||
|
|
[#COOKIETYPE_NECESSARY#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category" cat="2">
|
|||
|
|
[#COOKIETYPE_STATISTICS#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category" cat="3">
|
|||
|
|
[#COOKIETYPE_ADVERTISING#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category" cat="4">
|
|||
|
|
[#COOKIETYPE_PREFERENCE#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category" cat="5">
|
|||
|
|
[#COOKIETYPE_UNCLASSIFIED#]
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="selector-category">
|
|||
|
|
<select id="select-category">
|
|||
|
|
<option cat="1" value="1">[#COOKIETYPE_NECESSARY#]</option>
|
|||
|
|
<option cat="2" value="2">[#COOKIETYPE_STATISTICS#]</option>
|
|||
|
|
<option cat="3" value="3">[#COOKIETYPE_ADVERTISING#]</option>
|
|||
|
|
<option cat="4" value="4">[#COOKIETYPE_PREFERENCE#]</option>
|
|||
|
|
<option cat="5" value="5">[#COOKIETYPE_UNCLASSIFIED#]</option>
|
|||
|
|
</select>
|
|||
|
|
</div>
|
|||
|
|
<div class="category-contents">
|
|||
|
|
<div class="category-content category-content__displayed" cat-content="1">
|
|||
|
|
[#COOKIETYPEINTRO_NECESSARY#]
|
|||
|
|
|
|||
|
|
[#COOKIETABLE_NECESSARY#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category-content" cat-content="2">
|
|||
|
|
[#COOKIETYPEINTRO_STATISTICS#]
|
|||
|
|
|
|||
|
|
[#COOKIETABLE_STATISTICS#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category-content" cat-content="3">
|
|||
|
|
[#COOKIETYPEINTRO_ADVERTISING#]
|
|||
|
|
|
|||
|
|
[#COOKIETABLE_ADVERTISING#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category-content" cat-content="4">
|
|||
|
|
[#COOKIETYPEINTRO_PREFERENCE#]
|
|||
|
|
|
|||
|
|
[#COOKIETABLE_PREFERENCE#]
|
|||
|
|
</div>
|
|||
|
|
<div class="category-content" cat-content="5">
|
|||
|
|
[#COOKIETYPEINTRO_UNCLASSIFIED#]
|
|||
|
|
|
|||
|
|
[#COOKIETABLE_UNCLASSIFIED#]
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
<div class="tab-content" tab-content="2">
|
|||
|
|
<div>
|
|||
|
|
[#COOKIESGENERALINTRO#]
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</section>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<script>
|
|||
|
|
function initGoogleAnalytics() {
|
|||
|
|
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
|
|||
|
|
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
|
|||
|
|
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
|
|||
|
|
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
|
|||
|
|
|
|||
|
|
ga('create', 'UA-39586040-9', 'auto');
|
|||
|
|
ga('set', 'anonymizeIp', true)
|
|||
|
|
ga('send', 'pageview');
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
window.addEventListener('CookiebotOnConsentReady', () => {
|
|||
|
|
if(Cookiebot.consent.statistics) {
|
|||
|
|
initGoogleAnalytics();
|
|||
|
|
}
|
|||
|
|
});
|
|||
|
|
|
|||
|
|
var cookieBannerSliderPos = 0;
|
|||
|
|
|
|||
|
|
function showCookieBanner() {
|
|||
|
|
var cookiebanner = document.getElementById("cookiebanner");
|
|||
|
|
var dialogHeight = parseInt(cookiebanner.offsetHeight);
|
|||
|
|
cookiebanner.style.bottom = (cookieBannerSliderPos - dialogHeight) + "px";
|
|||
|
|
cookieBannerSliderPos += 4;
|
|||
|
|
if (cookieBannerSliderPos < dialogHeight) {
|
|||
|
|
setTimeout(function () {
|
|||
|
|
showCookieBanner();
|
|||
|
|
}, 1);
|
|||
|
|
} else {
|
|||
|
|
cookieBannerSliderPos = 0;
|
|||
|
|
cookiebanner.style.bottom = "0px";
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function hideCookieBanner() {
|
|||
|
|
var cookiebanner = document.getElementById("cookiebanner");
|
|||
|
|
cookiebanner.style.display = "none";
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function callbackExpand() {
|
|||
|
|
var cookiebanner = document.getElementById("cookiebanner");
|
|||
|
|
if(cookiebanner.classList.contains('expended')) {
|
|||
|
|
cookiebanner.classList.remove('expended');
|
|||
|
|
} else {
|
|||
|
|
cookiebanner.classList.add('expended');
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
var previousTabNumber = 1;
|
|||
|
|
function callbackHeaders(e) {
|
|||
|
|
const tabs = document.querySelectorAll('.tab-header');
|
|||
|
|
for (i = 0; i < tabs.length; ++i) {
|
|||
|
|
tabs[i].classList.remove('active');
|
|||
|
|
}
|
|||
|
|
e.currentTarget.classList.add('active');
|
|||
|
|
const tabNumber = e.currentTarget.getAttribute('tab');
|
|||
|
|
const tabHeaders = document.querySelector('.tab-headers');
|
|||
|
|
tabHeaders.setAttribute('data-tab-active', tabNumber);
|
|||
|
|
const node = document.querySelector('[tab-content="'+tabNumber+'"]');
|
|||
|
|
const previousNode = document.querySelector('[tab-content="'+previousTabNumber+'"]');
|
|||
|
|
previousNode.classList.remove('tab-content__displayed');
|
|||
|
|
node.classList.add('tab-content__displayed');
|
|||
|
|
previousTabNumber = tabNumber;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
|
|||
|
|
var previousCatNumber = 1;
|
|||
|
|
function callbackCategory(e) {
|
|||
|
|
const categories = document.querySelectorAll('.list-categories .category');
|
|||
|
|
for (i = 0; i < categories.length; ++i) {
|
|||
|
|
categories[i].classList.remove('category_displayed');
|
|||
|
|
}
|
|||
|
|
e.currentTarget.classList.add('category_displayed');
|
|||
|
|
const catNumber = e.currentTarget.getAttribute('cat');
|
|||
|
|
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
|||
|
|
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
|||
|
|
previousNode.classList.remove('category-content__displayed');
|
|||
|
|
node.classList.add('category-content__displayed');
|
|||
|
|
previousCatNumber = catNumber;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function callbackAllowSelected() {
|
|||
|
|
const statisticsAllowed = document.getElementById('statistics').checked;
|
|||
|
|
const marketingAllowed = document.getElementById('advertising').checked;
|
|||
|
|
const preferenceAllowed = document.getElementById('preference').checked;
|
|||
|
|
Cookiebot.submitCustomConsent(preferenceAllowed, statisticsAllowed, marketingAllowed);
|
|||
|
|
hideCookieBanner()
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function callbackAllowAll() {
|
|||
|
|
Cookiebot.submitConsent();
|
|||
|
|
hideCookieBanner()
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function callbackChangeSelect(e) {
|
|||
|
|
|
|||
|
|
const catNumber = e.currentTarget.value;
|
|||
|
|
const node = document.querySelector('[cat-content="'+catNumber+'"]');
|
|||
|
|
const previousNode = document.querySelector('[cat-content="'+previousCatNumber+'"]');
|
|||
|
|
previousNode.classList.remove('category-content__displayed');
|
|||
|
|
node.classList.add('category-content__displayed');
|
|||
|
|
previousCatNumber = catNumber;
|
|||
|
|
}
|
|||
|
|
|
|||
|
|
function bindEvent() {
|
|||
|
|
document.getElementById('show-more').addEventListener('click', callbackExpand);
|
|||
|
|
document.getElementById('allow-selected').addEventListener('click', callbackAllowSelected);
|
|||
|
|
document.getElementById('allow-all').addEventListener('click', callbackAllowAll);
|
|||
|
|
|
|||
|
|
const headers = document.querySelectorAll('.tab-header');
|
|||
|
|
for(var i=0; i < headers.length; i++) {
|
|||
|
|
headers[i].addEventListener('click', callbackHeaders);
|
|||
|
|
}
|
|||
|
|
const categories = document.querySelectorAll('.category');
|
|||
|
|
for(var i=0; i < categories.length; i++) {
|
|||
|
|
categories[i].addEventListener('click', callbackCategory);
|
|||
|
|
}
|
|||
|
|
document.getElementById('select-category').addEventListener('change', callbackChangeSelect);
|
|||
|
|
}
|
|||
|
|
bindEvent();
|
|||
|
|
</script>
|
|||
|
|
|
|||
|
|
<header class="header">
|
|||
|
|
<div class="header_user">
|
|||
|
|
<nav class="header_user--desktop">
|
|||
|
|
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F115010056568-Sync-Your-Authenticator-with-RSI-servers&locale=en-us">Sign in</a>
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
</nav>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="header_nav">
|
|||
|
|
|
|||
|
|
<div class="header_nav--desktop">
|
|||
|
|
<a class="menu-logo" href="https://robertsspaceindustries.com">
|
|||
|
|
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
|
|||
|
|
</a>
|
|||
|
|
|
|||
|
|
<a title="Home" href="/hc/en-us"> Knowledge base </a>
|
|||
|
|
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="header_nav--mobile">
|
|||
|
|
|
|||
|
|
<a class="submit-request" role="button" href="/hc/en-us/requests/new">Submit a request</a>
|
|||
|
|
|
|||
|
|
<div class="header_nav--expand" tabindex="0">
|
|||
|
|
<span class="nav-burger"></span>
|
|||
|
|
<div class="header_nav--expand-menu header_nav--expand-menu__left">
|
|||
|
|
|
|||
|
|
<a class="menu-logo" href="https://robertsspaceindustries.com" title="Back to RSI">
|
|||
|
|
<img src="/hc/theming_assets/01HZPM4S9NM2TPDHJFZ2NBP3M4" alt="Logo">
|
|||
|
|
</a>
|
|||
|
|
|
|||
|
|
<a title="Home" href="/hc/en-us"> Knowledge base </a>
|
|||
|
|
<a href="/hc/en-us/categories/360000295274-Updates-and-Info">Announcements</a>
|
|||
|
|
|
|||
|
|
|
|||
|
|
<div class="ticket-link">
|
|||
|
|
<a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.robertsspaceindustries.com%2Fhc%2Fen-us%2Farticles%2F115010056568-Sync-Your-Authenticator-with-RSI-servers&locale=en-us">Sign in</a>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="header_search">
|
|||
|
|
<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /></form>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
</header>
|
|||
|
|
|
|||
|
|
<main role="main">
|
|||
|
|
<div class="container-divider">
|
|||
|
|
<a class="submit-request arrow" role="button" href="/hc/en-us/requests/new">Submit a request</a>
|
|||
|
|
</div>
|
|||
|
|
<div class="sidebar">
|
|||
|
|
|
|||
|
|
<div class="hero-links">
|
|||
|
|
<h3>other ways to find help</h3>
|
|||
|
|
<div class="hero-links--container">
|
|||
|
|
<a href="https://robertsspaceindustries.com/playstarcitizen">
|
|||
|
|
<span class="logo-link"></span>
|
|||
|
|
<h5>Learn the basics!</h5>
|
|||
|
|
<p>how to play guide</p>
|
|||
|
|
</a>
|
|||
|
|
<a href="https://robertsspaceindustries.com/community/issue-council">
|
|||
|
|
<span class="logo-link"></span>
|
|||
|
|
<h5>Found a bug?</h5>
|
|||
|
|
<p>check rsi issue council</p>
|
|||
|
|
</a>
|
|||
|
|
<a href="https://robertsspaceindustries.com/spectrum/community/SC/forum/51473">
|
|||
|
|
<span class="logo-spectrum"></span>
|
|||
|
|
<h5>Helpdesk forum</h5>
|
|||
|
|
<p>spectrum community</p>
|
|||
|
|
</a>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
<div class="article-sidebar">
|
|||
|
|
<div class="section-articles collapsible-sidebar" aria-expanded="true">
|
|||
|
|
<h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3>
|
|||
|
|
<ul>
|
|||
|
|
|
|||
|
|
<li>
|
|||
|
|
<a href="/hc/en-us/articles/360053331474-RSI-Account-Security-Overview" class="sidenav-item "> <span>RSI Account Security Overview</span> </a>
|
|||
|
|
</li>
|
|||
|
|
|
|||
|
|
<li>
|
|||
|
|
<a href="/hc/en-us/articles/115009965628-Protect-your-account-with-an-Authenticator" class="sidenav-item "> <span>Protect your account with an Authenticator</span> </a>
|
|||
|
|
</li>
|
|||
|
|
|
|||
|
|
<li>
|
|||
|
|
<a href="/hc/en-us/articles/360055136614-Error-Code-1034-Maximum-number-of-failed-login-attempts-exceeded" class="sidenav-item "> <span>Error Code 1034 - Maximum number of failed login attempts exceeded</span> </a>
|
|||
|
|
</li>
|
|||
|
|
|
|||
|
|
<li>
|
|||
|
|
<a href="/hc/en-us/articles/115013172127-I-can-t-login-what-should-I-do" class="sidenav-item "> <span>I can't login - what should I do?</span> </a>
|
|||
|
|
</li>
|
|||
|
|
|
|||
|
|
<li>
|
|||
|
|
<a href="/hc/en-us/articles/115009884447-Account-Recovery-and-Passwords" class="sidenav-item "> <span>Account Recovery and Passwords</span> </a>
|
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<li>
|
|||
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<a href="/hc/en-us/articles/115013779348-Add-a-Mobile-Authenticator-to-your-account" class="sidenav-item "> <span>Add a Mobile Authenticator to your account</span> </a>
|
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<a href="/hc/en-us/articles/115010056568-Sync-Your-Authenticator-with-RSI-servers" class="sidenav-item current-article"> <span>Sync Your Authenticator with RSI servers</span> </a>
|
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|
|||
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|||
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<li>
|
|||
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<a href="/hc/en-us/articles/115015621947-Remove-an-Authenticator-from-your-account" class="sidenav-item "> <span>Remove an Authenticator from your account</span> </a>
|
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|
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<a href="/hc/en-us/articles/115013171387-My-account-was-hacked" class="sidenav-item "> <span>My account was hacked</span> </a>
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<article class="article">
|
|||
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<header class="article-header">
|
|||
|
|
<h1 title="Sync Your Authenticator with RSI servers" class="article-title">
|
|||
|
|
Sync Your Authenticator with RSI servers
|
|||
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|
|||
|
|
</h1>
|
|||
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<img src="https://support.robertsspaceindustries.com/system/photos/910458787/Ark_SC.PNG" alt="Avatar" class="user-avatar"/>
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<div class="article-meta">
|
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Created by: <strong>Thrysurr-CIG</strong>
|
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<ul class="meta-group">
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<li class="meta-data"><time datetime="2018-07-16T12:32:18Z" title="2018-07-16T12:32:18Z" data-datetime="relative">July 16, 2018 12:32</time></li>
|
|||
|
|
<li class="meta-data">Updated</li>
|
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|
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</div>
|
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</header>
|
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|
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|
|
<section class="article-info">
|
|||
|
|
<div class="article-content">
|
|||
|
|
<div class="article-body"><p>When the Authenticator is installed to your mobile device, the time is relative to the timezone of your mobile device. This timezone may cause issues when synchronizing with the RSI Server.</p>
|
|||
|
|
<p> </p>
|
|||
|
|
<h2>Sync the RSI Authenticator</h2>
|
|||
|
|
<p>You can sync the timezone between the RSI mobile app and RSI servers:</p>
|
|||
|
|
<ol>
|
|||
|
|
<li>In the Authenticator App, select the menu icon in the top right (three dots), then select <strong>Settings.<br /><img src="/hc/article_attachments/115018484248/SmartSelectImage_2017-07-27-15-07-12.png" alt="SmartSelectImage_2017-07-27-15-07-12.png" width="334" height="326" /></strong></li>
|
|||
|
|
<li>Tap the option <strong>Time correction for codes</strong><span style="text-align: center;">. The device will synchronize with the server.<br /><strong><img src="/hc/article_attachments/115018388607/SmartSelectImage_2017-07-27-15-07-27.png" alt="SmartSelectImage_2017-07-27-15-07-27.png" width="272" height="226" /></strong></span></li>
|
|||
|
|
</ol>
|
|||
|
|
<p class="wysiwyg-text-align-left"> </p>
|
|||
|
|
<h2>Sync Google Authenticator</h2>
|
|||
|
|
<p>To make sure that you have the correct time for your Google Authenticator app:</p>
|
|||
|
|
<ol>
|
|||
|
|
<li>Go to the main menu on the Google Authenticator app</li>
|
|||
|
|
<li>Tap More <img src="https://storage.googleapis.com/support-kms-prod/ArAlBcUAe8h1l5m69uxnwElxkqwW0QdtIc3F" width="18" height="18" /><img src="https://lh3.googleusercontent.com/nHFGZ_9xjCh-mP83zMzXQVJF5VYf2n6kwoBIxB2zv3V4VPT4gNTtBye8lYznogLqLPY=w13-h18" width="13" height="18" /> <strong>Settings</strong>.</li>
|
|||
|
|
<li>Tap <strong>Time correction for codes</strong></li>
|
|||
|
|
<li>Tap <strong>Sync now</strong></li>
|
|||
|
|
</ol>
|
|||
|
|
<p>On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.</p></div>
|
|||
|
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|
|||
|
|
<div class="article-attachments">
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|
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</section>
|
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<section class="article-relatives">
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<section class="related-articles">
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<h3 class="related-articles-title">Related articles</h3>
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