## [#TITLE#]

- Allow selection
- or
- [#ACCEPT#]

[#TEXT#]

- [#COOKIETYPE_NECESSARY_RAW#]
- [#COOKIETYPE_STATISTICS_RAW#]
- [#COOKIETYPE_PREFERENCE_RAW#]
- [#COOKIETYPE_ADVERTISING_RAW#]
- [#DETAILS#]
  Hide details

[#COOKIESOVERVIEW#]
[#ABOUTCOOKIES#]
[#COOKIETYPE_NECESSARY#]
[#COOKIETYPE_STATISTICS#]
[#COOKIETYPE_ADVERTISING#]
[#COOKIETYPE_PREFERENCE#]
[#COOKIETYPE_UNCLASSIFIED#]
[#COOKIETYPEINTRO_NECESSARY#] [#COOKIETABLE_NECESSARY#]
[#COOKIETYPEINTRO_STATISTICS#] [#COOKIETABLE_STATISTICS#]
[#COOKIETYPEINTRO_ADVERTISING#] [#COOKIETABLE_ADVERTISING#]
[#COOKIETYPEINTRO_PREFERENCE#] [#COOKIETABLE_PREFERENCE#]
[#COOKIETYPEINTRO_UNCLASSIFIED#] [#COOKIETABLE_UNCLASSIFIED#]
[#COOKIESGENERALINTRO#]
Submit a request

# Error Code 30000

Created by: Zolarix

- May 22, 2024 16:39
- Updated

Code 30000 is our general timeout message. This appears when the player loses connection to the game server (server crash) or times out connecting but remains connected to the hub server.

### Possible fixes:

- Delete USER folder located in (installed drive)\Program Files\Roberts Space Industries\StarCitizen\LIVE.
- Verify game files. Click Settings in the Launcher and click Verify.
- Completely close the RSI Launcher and try logging in again. Make sure you don't have multiple launchers running.
- If running a VPN, try turning it off and connecting again.

### Related articles

- Star Citizen Alpha 4.0.2 Known Issues
- Router Port Forwarding
- Infinite Loading Screen
- Troubleshoot the RSI Launcher
- How to delete the RSI Launcher and Star Citizen