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# RSI Launcher Error - Unsupported Hardware Detected

Created by: Thrysurr-CIG

- April 24, 2024 12:52
- Updated

The previous iteration of this error, in the old RSI Launcher.

As it appears now. We are looking to get this messaging adjusted.

This error means that the computer being used to access the game is incompatible and will not be able to run it. Specifically, as indicated in the error the CPU of the system involved cannot support the AVX instruction set. As this is a hardware issue, RSI Support staff will not be able to assist with correcting this.

Star Citizen has certain minimum system requirements required in order for a player's computer to be able the run the game properly. We also have some recommended system specifications as well for a better in-game experience.

This error is specifically referring to the computer's CPU, which will need to meet the following specifications in order to properly run the game:

- Intel CPUs - i7 or later
- AMD CPUs - Bulldozer or later

If unsure how to find this information, head to the website for your computer's CPU manufacturer and examine the specifications listed there.

## Received Incorrect Error

If your computer's CPU is AVX compatible and you have experienced this error, then you will need to gather your system information files and the game crash logs together and submit a ticket to RSI Support.

Instructions on how to gather the files we will need are here: Send In-Game Files to RSI Support

### Related articles

- Send In-Game Files for RSI Support
- Troubleshoot the RSI Launcher
- Star Citizen Minimum System Requirements
- Game and Launcher Requirements
- Unsupported Applications, Peripherals, and Overlays