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# Error Code 0x1002

Created by: Thrysurr-CIG

- August 31, 2020 15:18
- Updated

## What is error 0x1002?

This error is typically due to a permissions issue in the game's install folder. You may be unable to VERIFY the game or fully install. If the game completes the install process, it may crash instantly when run.

## Check your folder Permissions

We have typically seen the following options solve this issue.

- Navigate to your game install directory. This is usually C:\Program Files\Roberts Space Industries\StarCitizen using default installation settings.
- Right Click on the StarCitizen folder and select Properties
- Ensure the following (allow) permissions exit on this folder:

- Administrators (YOURCOMPUTER\Administrators)

- Full Control
- Modify
- Read & Execute
- List folder contents
- Read
- Write
- Special Permissions

- Users (YOURCOMPUTER\Users)

- Read & execute
- List folder Contents
- Read
- Special Permissions

If the above permissions are not set, or you are still experiencing the issue you'll need to set these permissions and propagate them to the underlying folders.

## Set Folder Permissions

If you're missing some of the above settings, at the above menu select the Edit button, place a checkmark in the Allow column for any missing permissions from the above list and click OK.

If the above settings are in place, but you're still receiving the 0x1002 error in your launcher log, you'll need to completely delete your Star Citizen installation and reinstall.

You can find the instructions for doing so here.

## Check Anti-Virus Whitelist

Should the above solutions not work, check within your anti-virus program and make sure that the StarCitizen.exe file has been added to the program's whitelist. If you are unsure how to do this, visit the help/support section of the website for your chosen anti-virus program.

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- Troubleshoot the RSI Launcher
- Star Citizen Alpha 4.0.2 Known Issues
- Error 3005